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View Full Version : Account UN-banned from false/positive banwave



innocentdeadeye
10-25-2014, 02:21 AM
A few hours ago I received an e-mail from trion, informing me that access to my account has been restored. They did however not give any reason as to why I might have been banned.

I was one of those affected by the innocent/unwarranted bans on the 22. oct.

This post is not meant to anger or frustrate those people still waiting for a response, but rather to show that there might still be hope.

Out of politeness I am tempted to thank trion but to be honest this entire issue should never have arisen in the first place.

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Character name: Deadeye
Server: Aier - Europe
Question Reference # 141022-004932
Date Created: 10/22/2014 02:42PM
Date Last Updated: 10/22/2014 02:42PM
Status: RESOLVED!

Gage1243
10-25-2014, 02:39 AM
Mine got unbanned also.
I really think they should replace Hackshield crap.

Cause if u get a too high of a ping u get banned without a pardon or mercy.
Now i totally understand why they implemented this, but still it needed further testing before they
just throw it in the game. Now there are certain innocent people who were not as lucky to get their account deblockt and probably never will
i really feel sorry for you guys, and i hope by creating a new account u can undo some of the damage.

My Advice, dont rage against the admins and stuff... They are not the programmers who programmed crappy security, remember that.

Sunrises
10-25-2014, 03:38 AM
please trion get bacj my account

Question Reference # 141025-002048
Date Created: 10/25/2014 05:25 AM
Date Last Updated: 10/25/2014 05:25 AM
Status: Unresolved

Frimber
10-25-2014, 03:41 AM
I'm really grateful you posted this, it lifts my spirits a little. I'm still waiting on mine but I think since they jumped the gun and refunded all my recent purchases that they may not want to restore it because then I'll have gotten all that stuff I had before for free. Trion complicated it and I dont know if I'll get punished for it. ]:
I dont know how that stuff works.

FREE Luce
10-25-2014, 06:04 AM
I too was unbanned from a false positive ban

Akatsuki84
10-25-2014, 06:33 AM
Congratulations on you guys getting back your account. Makes me feel abit better. Hope my turn is soon!

PhoteK
10-25-2014, 06:59 AM
Does anyone know if the appeals team will be working over the weekend?

birdy909
10-25-2014, 07:24 AM
My account was fasle banned as well I was banned for bot/hacking but I never did any of this the problem is I scam other players ingame. When I would scam someone they would sometimes report me for bot/hacking because there was no way to report for "scamming". The email to the acccount which was banned is birdy909@yahoo.com. I have sent emails to the appeals team with no response I have talked to two people in the live chat also I have tried to submit tickets in game all over the past EIGHT DAYS! please help me resolve this issue now I play on U.S aranzeb

liminr
10-25-2014, 07:24 AM
Thanks for posting news of unbans!

I'm still waiting to hear something after being banned & appealing on the 19th :/

Muzy
10-25-2014, 07:41 AM
Does anyone know if the appeals team will be working over the weekend?I'm pretty curious about this myself.
Hartsman said that they at least have GMs in game banning people every day. I would assume they also have people looking into the appeals.

Arcoiro
10-25-2014, 08:08 AM
Congrats, I'm still waiting for my turn...

Butovskiu
10-25-2014, 08:29 AM
Question Reference # 141023-002465
Date Created: 10/23/2014 02:40 AM
Date Last Updated: 10/23/2014 02:40 AM

Koral
10-25-2014, 08:56 AM
First congrats on getting yours resolved. I am glad they seem to be unbanning the legit players who have suffered from their bungled attempt at stopping cheaters/exploits. If you think they are doing good work load up Arum Iris and check out he players rallied around the practice dummies. Seeing that and being unjustly banned makes the whole situation even worse. I sent my appeal in earlier on the same day as you OP and have yet to hear back. This whole situation is really unfortunate. And has already started poisoning the well.

Yori Maryosas
10-25-2014, 04:14 PM
Still Not get Unbanning
SICK OF WAITING, ITS WASTE MY TIME
Question Reference # 141023-000344

Date Created: 10/22/2014 06:03 PM
Date Last Updated: 10/23/2014 11:56 AM
Status: Waiting

Lokih
10-25-2014, 05:08 PM
Question Reference # 141022-005375
Date Created: 10/22/2014 03:25 PM
Date Last Updated: 10/22/2014 03:25 PM
Status: Unresolved

Garraz
10-25-2014, 05:13 PM
Gz, deadeye

Mlakar
10-25-2014, 06:53 PM
Congratulations on getting Unbanned, I seriously hope that they'll get back to me.

I've been banned since 10/21, so I'm not sure what order these guys are going in.

Muzy
10-25-2014, 07:36 PM
Seems like all of these are from the ban wave on the 22nd. Are they even looking at earlier cases yet?

Deloras
10-25-2014, 10:09 PM
Still haven't unbanned mine yet :(

Question Reference # 141022-005877
Date Created: 10/22/2014 04:25 PM
Date Last Updated: 10/22/2014 04:25 PM
Status: Unresolved

TrionWhy
10-25-2014, 10:44 PM
Question Reference # 141026-001211
Date Created: 10/26/2014 12:23 AM
Date Last Updated: 10/26/2014 12:23 AM
Status: Unresolved

Lol come on, my main account not even online, im still gathering now on my alt. Just wtf man.......................

Zarna
10-25-2014, 10:51 PM
SO... I was banned on the 20th or 21st. submitted a ticket on the 21st and still 0 response... I also never received the email that states I was banned or why I was banned that is referenced when I try to log in to the game. How long does it take? I was afk running my donkey in a circle. I had previously read a q and a posted by one of the admins saying this was "tollerated" why was I banned instead of kicked / suspended for a day or something? I am a paying patron who cant play and can't even log in to pause recurring billing.. I contribute to society here, in a guild, faction chat (non-flame), buy and sell on AH etc..

Question Reference # 141022-001447
Date Created: 10/21/2014 11:25 PM
Date Last Updated: 10/21/2014 11:25 PM
Status: Unresolved

ghkkkkg
10-31-2014, 10:56 AM
How many did u wait after positiuve mail from trion ?

Thank you for contacting us regarding ArcheAge.

We will be reversing the ban on your account.

Your reference number for this ticket is 141030-000688.
Almost 24h later now and still banned ....

beriahim
11-07-2014, 04:43 PM
Just posting this to give some people hope...
Account banned and unbanned all in the space of 30 mins.

Logged into game and said I had been banned and to check email.
Email told me to contact them through the contact us page which kept making me log in but brick walled me because my account was banned... so I couldn't actually contact them.
Searched glyph website for 'ban' which lead me to an instruction to email appeals@trionworlds.com.
6 minutes later I received a confirmation that the ban was revoked.
Seconds after that I received a confirmation that my request for appeal had been received.

I'm very happy to be in the game again but very nervous about spending money now and am not sure whether I'll move out of FTP. I spent over $5k in my previous game (... what... i like pretty things).
This might have been the next money pit for me but I doubt it now after reading all the posts about bans....

lumbrojackth
11-07-2014, 04:53 PM
Grats man glad to see some positive posts on here finally =D Hopefully I get my turn soon

CandyMad
11-07-2014, 04:55 PM
Just posting this to give some people hope...
Account banned and unbanned all in the space of 30 mins.

Logged into game and said I had been banned and to check email.
Email told me to contact them through the contact us page which kept making me log in but brick walled me because my account was banned... so I couldn't actually contact them.
Searched glyph website for 'ban' which lead me to an instruction to email appeals@trionworlds.com.
6 minutes later I received a confirmation that the ban was revoked.
Seconds after that I received a confirmation that my request for appeal had been received.

I'm very happy to be in the game again but very nervous about spending money now and am not sure whether I'll move out of FTP. I spent over $5k in my previous game (... what... i like pretty things).
This might have been the next money pit for me but I doubt it now after reading all the posts about bans....

You got super lucky. Other people never receive a reply like Muzy who waited 2 weeks, sometimes you get banned twice like me. Is it worth the risk of losing your progress and ingame friends I guess is the question :P

Cadors
11-07-2014, 10:15 PM
Wow, you got banned and unbanned in 30 mins ??
I would personally send in gift hampers to Trion HQ thanking them and
buy $1k worth of credits just to show appreciation if that happened to me.

4 days without any response on my ticket to appeal and i spent every night trying to get gm to help me on live chat thru
a friend's account.

Monkeh
11-07-2014, 10:56 PM
Just posting this to give some people hope...
Account banned and unbanned all in the space of 30 mins.

Logged into game and said I had been banned and to check email.
Email told me to contact them through the contact us page which kept making me log in but brick walled me because my account was banned... so I couldn't actually contact them.
Searched glyph website for 'ban' which lead me to an instruction to email appeals@trionworlds.com.
6 minutes later I received a confirmation that the ban was revoked.
Seconds after that I received a confirmation that my request for appeal had been received.



But.. what.. huh.. people have been waiting a week for an un-ban and you got it in seconds. What did you say on your appeals ticket? *eternal sadness*

Pixiis
11-08-2014, 02:37 AM
hello

Is it possible to have an answer trion?

Question Reference # 141102-001347

Date Created: 11/02/2014 7:25 AM
Date Last Updated: 11/03/2014 5:45 PM

alibabas
11-08-2014, 04:02 AM
Just posting this to give some people hope...
Account banned and unbanned all in the space of 30 mins.

Logged into game and said I had been banned and to check email.
Email told me to contact them through the contact us page which kept making me log in but brick walled me because my account was banned... so I couldn't actually contact them.
Searched glyph website for 'ban' which lead me to an instruction to email appeals@trionworlds.com.
6 minutes later I received a confirmation that the ban was revoked.
Seconds after that I received a confirmation that my request for appeal had been received.

I'm very happy to be in the game again but very nervous about spending money now and am not sure whether I'll move out of FTP. I spent over $5k in my previous game (... what... i like pretty things).
This might have been the next money pit for me but I doubt it now after reading all the posts about bans....

how i sayed they dont need longer than 30min for un bann a ♥♥♥♥ing account i dont know why someone wait 20days

< 11days ban no mail nothing
thats suxxxxxx hard

Akameoww
11-08-2014, 05:22 AM
12 days for me ....

Fiby
11-08-2014, 07:39 AM
Been waiting over a week as well, my house and my farm are already being captured by someone else by this time. Got banned by gm while browsing the auction house and flipping some stuff there.

Question Reference # 141101-002794

Solve it please!

Kloog
11-08-2014, 08:13 AM
Just posting this to give some people hope...
Account banned and unbanned all in the space of 30 mins.

Logged into game and said I had been banned and to check email.
Email told me to contact them through the contact us page which kept making me log in but brick walled me because my account was banned... so I couldn't actually contact them.
Searched glyph website for 'ban' which lead me to an instruction to email appeals@trionworlds.com.
6 minutes later I received a confirmation that the ban was revoked.
Seconds after that I received a confirmation that my request for appeal had been received.

I'm very happy to be in the game again but very nervous about spending money now and am not sure whether I'll move out of FTP. I spent over $5k in my previous game (... what... i like pretty things).
This might have been the next money pit for me but I doubt it now after reading all the posts about bans....

impossible*..

Still Banned for No reasons !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Wake up please, this is completely awesome :(

#141103-001775

beriahim
11-08-2014, 02:00 PM
But.. what.. huh.. people have been waiting a week for an un-ban and you got it in seconds. What did you say on your appeals ticket? *eternal sadness*

Hey Monkey,
I thought of all the reasons I might have been banned and listed them with an explanation for each.
One of them was I like to heal people as I travel if I see someone being hurt by monsters. I'm not big on pvp or levelling but I do like to help people but maybe this is a bad thing and I should stop doing it :(.
I also kept AFKing so long the system logged me out so I wondered if that made me look like a bot. (I still don't really know what a bot is to be honest :/) I said I was sorry and I wouldn't do it again (I log out of the game properly now).

I also asked for a confirmation of what I did to get banned so I could make sure I didn't do it again but haven't heard anything back.
This and the fact that the email confirming the unban was received before the email confirming the receipt of the appeal, makes me wonder if this process is automated?

Hope this helps. and hope I don't get banned again. I'm still not sure what I did and I see some have been banned twice. :-o
I'm on extra good/paranoid behaviour now.
I'll post again if I get banned another time and log my results. If this thread is closed, just look for my posts in profile.

[edit: is there a healers anonymous? i can't help myself healing people. I think i need therapy... :(((]
[edit: 2014-11-09: god dammit. I'll never learn.. just healed another toon i thought needed help and then noticed the name.. Edjgff something something... now i'm stressing out i'm going to get banned again... why oh why can't i mind my own god damned business... >:( ]

alibabas
11-09-2014, 04:40 AM
Hello Deniz,

Thank you for contacting us regarding ArcheAge.

We apologize for the inconvenience this issue might have caused. Unfortunately, it appears your account was caught by one of our filters and incorrectly banned. The ban on your account has been removed and you should be able to access your account normally.

To compensate for this incorrect ban we have added Patron time to your account.

If you have any additional questions or concerns, please don't hesitate to let us know. Thank you for your continued support of Trion Worlds and for playing ArcheAge.

Your reference number for this ticket is 141030-000590.

Sincerely,

Senior GM Jaradus
Trion Worlds Inc.

unbaned today :)
but I'm afraid to log in :D
they bann me again i dont know why i banned

alibabas
11-09-2014, 04:41 AM
12 days ,,,,,,,,,,,,,,, ticket 29.10

Marstar
11-09-2014, 08:03 AM
Question Reference # 141102-000230

Date Created: 11/01/2014 07:40 PM
Date Last Updated: 11/01/2014 07:40 PM
Status: Unresolved

Kloog
11-09-2014, 08:11 AM
Hi TRION,

I still need a unban, please take a look in my direction

Ticket #141104-001476

Some problems were solved, let mine a chance please.

Fiby
11-11-2014, 04:25 AM
push push push

Fiby
11-12-2014, 04:36 AM
Day 11 without response.

http://forums.archeagegame.com/showthread.php?118396-Without-official-answers&p=1118067&viewfull=1#post1118067

Akameoww
11-12-2014, 04:43 AM
Question Reference # 141028-001064

Date Created: 10/28/2014 03:55 AM
Date Last Updated: 10/28/2014 03:55 AM
Status: Non résolu

Angelines
11-12-2014, 01:44 PM
Question Reference # 141028-001064

Date Created: 10/28/2014 03:55 AM
Date Last Updated: 10/28/2014 03:55 AM
Status: Non résolu


Question Reference # 141109-002213
Date Created: 11/09/2014 01:25 PM
Date Last Updated: 11/09/2014 01:25 PM
Status: Non résolu

Fiby
11-12-2014, 02:53 PM
push push push

noel
11-12-2014, 02:55 PM
My farms are going to expire this week but I'm probably too far in the queue to be able to pay off the taxes in time...

Fiby
11-12-2014, 02:58 PM
My farms are going to expire this week but I'm probably too far in the queue to be able to pay off the taxes in time...

Yep you are, i already lost all my 4 large farms which i have paid mostly with credits that i bought earlier with the archeum founder pack.

http://media.tumblr.com/391a79e2d632fc20b84df7aa208093cb/tumblr_inline_mn71vxRfSU1qz4rgp.jpg

lumbrojackth
11-12-2014, 03:08 PM
Really nice to hear some good news.

Fiby
11-13-2014, 04:14 AM
Day 13 for me, not a single answer from support.
I wonder if my ticket still exists in their system.
Have...to...contact...the...live...chat...again...