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View Full Version : GM Fasti: No characters or NPCs loading



DevTracker
10-25-2014, 02:40 AM
I have passed along report of these types of issues to the team for investigation. I would also like to try some troubleshooting and information gathering. You can find all this info on a DXDIAG report (https://support.trionworlds.com/app/answers/detail/a_id/3). What operating system do you each use? How much total memory is on your PC? What is the model of your graphics card? Check here to see if there is an available graphics driver update (https://support.trionworlds.com/app/answers/detail/a_id/1147). After a patch, some antivirus and firewall applications will no longer recognize a program, even if permissions were previously granted. Go into those applications and release any quarantined files that belong to ArcheAge or Glyph. Then, add the full folders of both Glyph and ArcheAge as exceptions. Finally, restart your PC and try the game again. Let us know if the issue continues. Thanks!

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