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View Full Version : If I can get through to live support in a few hours, then my appeal email should be replied to in the same time frame.



ooooo
10-26-2014, 01:30 PM
I've unfairly banned with no response and live chat says all I can do is wait for an email response from my appeal. But with no time frame I'm losing items I have on my land and patron time I have payed for, a paying customer should not have to wait 4+ days for their account to be fixed when they've done nothing wrong. If I only have to wait a few hours for live support to help me with other problems, then it should only take a few hours for my appeal email to be responded to.

Question Reference # 141023-000229
Date Created: 10/22/2014 05:41 PM
Date Last Updated: 10/22/2014 05:41 PM
Status: Unresolved

Character: Sentinel
Server: Dahuta

Sentaya
10-26-2014, 01:57 PM
yes you are right, but i think it will nothing change here...

Garraz
10-26-2014, 02:38 PM
Hi, Trion.
It's been five days that I was unfairly banned because the ban wave so I can not prepare myself for the next update, I'm missing the event hellowen, I can not pay my rates will entail the loss of my four properties. I'm super frustrated because of that because I never used any type of bot, hack and much less bought or sold gold.
Please Trion fix it so I can return to my family (guild) and continue playing my favorite MMO. I'm already sick because of this waiting.

PS: Several people have had their accounts restored with new reference than mine.

Question Reference # 141022-004727
Date Created: 10/22/2014 02:28 PM
Date Last Updated: 10/22/2014 02:28 PM
Status: Unresolved
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Question Reference # 141022-004765
Date Created: 10/22/2014 02:29 PM
Date Last Updated: 10/22/2014 03:08 PM
Status: Waiting
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Question Reference # 141022-005221
Date Created: 10/22/2014 03:10 PM
Date Last Updated: 10/22/2014 03:10 PM
Status: Unresolved