PDA

View Full Version : bam unfairly to 5 days with no response



Urashime
10-27-2014, 08:26 AM
already do five days I took bam no reason not to have used any 3rd program or bought gold and still no answer I will answer whether personal or not?


Question Reference # 141022-002790

Date Created: 10/22/2014 09:34 AM
Date Last Updated: 10/22/2014 09:34 AM
Status: Unresolved

Rekell
10-27-2014, 08:30 AM
Same for me, except my account was 'compromised' and have recieved no replies from my emails in the last few days.

Absyk
10-27-2014, 08:36 AM
why it taking so long.. it should be solved by ticket number.. thats clear not happening ;/



________________
Question Reference # 141022-005257
Date Created: 10/22/2014 03:11 PM
Date Last Updated: 10/22/2014 03:11 PM
Status: Unresolved

Manjin
10-27-2014, 08:47 AM
Account banned!!!
Server: Nebe
Character Name: Manjin
Status: Unresolved

Hello, my account has been banned for 5 days now since the latest patch. The first response i got from Trion was a very generic email saying stuff like "...we have taken this action as a last resort to ensure a better gaming experience for our valued customers."

I am a "valued customer" who payed for my patron status, who has a farm and a house withering in game, labor stacked to the max, and a shiny new UNWRAPPED fishing pole never see action
__________________________
Question Reference # 141023-005134

Date Created: 10/23/2014 02:06 PM
Date Last Updated: 10/27/2014 10:26 AM
Status: Waiting

Manjin
10-27-2014, 08:48 AM
Question Reference # 141023-005134

Date Created: 10/23/2014 02:06 PM
Date Last Updated: 10/27/2014 10:26 AM
Status: Waiting

Urashime
10-27-2014, 08:53 AM
think it is absurd to wait so long to reply to an unfair ban will end up losing most of the players because who wants to play and be banned without doing anything and not gain response?

Doxster
10-27-2014, 09:00 AM
My brother has been banned too. Today he will lose his land, do something..........

#141022-005086

NaxonsPISSED
10-27-2014, 09:06 AM
as my wife and i sit here wrongfully banned we have lost hope in this game and company no matter if the ban is overturned we will not be playing and we certaintly will not pay anther dime to trion as long as we live.

i am thinking if you have not heard anything its best to accept the fact this company and this game is a uteer disappointment and they will NOT do the right thing, i have already spoken to a lawyer who said i have every right to charge back and go after the money i gave this company and i WILL be doing so and i AM currently working on it as we speak with my bank and cards.

i do not want to play this game and i do not want to give trion any money ever again.

i think you all who have not heard anything need to accept that fact and do the same thing

Garraz
10-27-2014, 09:35 AM
Coming into the weekend with my account banned and my farms coming to an end. Frustrating.... =/

bannedinnocent
10-27-2014, 09:53 AM
Question Reference # 141022-005542
Date Created: 10/22/2014 03:40 PM
Date Last Updated: 10/22/2014 03:40 PM
Status: Unresolved

not that it will do any good because there is zero customer support

Nonirs
10-27-2014, 11:11 AM
did anyone get a response during the weekend?
i want to know if this is the 6th day without reply or just the 4th

Ithrios
10-27-2014, 11:14 AM
They can't work 7 days a week, there's legislation. It's been 6 days for me too, but not counting the week-end, 4 days. Though I absolutely can't understand why tickets weren't handled in a chronological way, since some could be unbanned within 48h, sometimes 24.

Nonirs
10-27-2014, 03:29 PM
They can't work 7 days a week, there's legislation. It's been 6 days for me too, but not counting the week-end, 4 days. Though I absolutely can't understand why tickets weren't handled in a chronological way, since some could be unbanned within 48h, sometimes 24.

did you update your initial ticket in any moment?
i've wondered if that affects the response time by moving the ticket back to the end of the list or sth..
my initial ticket was sent on the 22nd, but i updated it 3 times during the next 3 days... and then
that same 3rd day i opened a new one containing all the info of the initial + the updates due to
the recomendation of someone who was reinstated 56hrs after his ticket. He said that one should
provide every piece of information that could be relevant to your case and that could explain the
systems being triggered by mistake, and not to update the tickets...
I don't know if that actually works, but if he was unbaned after 56hours he must have done something
right (besides not being guilty)

Bljadj
10-27-2014, 03:32 PM
8 days of ban, im pretty close to just charge back my patronage and go play WoW or something

Bljadj
10-27-2014, 03:34 PM
banned for 8 days, my guildie was banned 3 days AFTER me and unbanned 2 days later, im still in queue and haven't updated anything

Ithrios
10-27-2014, 03:52 PM
did you update your initial ticket in any moment?
i've wondered if that affects the response time by moving the ticket back to the end of the list or sth..
I didn't, because supposedly, updating it will reset the queue. However, I was told the contrary in another thread by another player. But since tickets aren't considered in a chronological way (unless a word from officials says otherwise), there's no way to tell if it really resets. What I'm sure of is sending another mail (not a reply, but a new mail) will create a new ticket.
I'll simply wait a few more hours until that makes precisely 6 days I'm blocked, then begin sending tickets on a daily basis. Some people who kept spamming got unblocked, guess that's the only thing that works!

Nonirs
10-27-2014, 03:56 PM
I didn't, because supposedly, updating it will reset the queue. However, I was told the contrary in another thread by another player. But since tickets aren't considered in a chronological way (unless a word from officials says otherwise), there's no way to tell if it really resets. What I'm sure of is sending another mail (not a reply, but a new mail) will create a new ticket.
I'll simply wait a few more hours until that makes precisely 6 days I'm blocked, then begin sending tickets on a daily basis. Some people who kept spamming got unblocked, guess that's the only thing that works!

I guess they're just asking for it ... they must already be floating in a sea of tickets
but if they don't reply to them in a chronological order... spamming it is...

Ithrios
10-27-2014, 04:19 PM
but if they don't reply to them in a chronological order... spamming it is...
Well, that's mostly speculation on my part in assuming it, but I can't deduce anything else when I see people getting their tickets for those bans resolved within 48 hours (saw some saying even within 24), when some of us are waiting already for almost a week. And before us, some others were waiting for two weeks.

Urashime
10-28-2014, 05:40 AM
6 days already. one more day and I'll call lawyers

Garraz
10-28-2014, 06:47 AM
7 days and no answers

OliviaJ
10-28-2014, 08:12 AM
Question Reference # 141024-000395
Question Reference # 141024-000396

My husband and I were banned for no reason and not even a single response is made by Trion. Both of our accounts are Alpha Archeum Package ($300USD) and there is basically ZERO customer support from this company.

7th day and not even a single response and our lands are going to be opened to public in about 5 days. Spent $300 just to play the alpha and get the lands we wanted in 4-day head start, Trion made all of our work meaningless.

If both of accounts are not un-banned by end of this week, I am going to dispute all of my transactions with bank. Even if they un-ban our accounts they better explain in details why they were banned for over a week without a single explanation AND compensate our time.

Question Reference # 141024-000395
Question Reference # 141024-000396

ghkkkkg
10-31-2014, 10:46 AM
Best thing is after u get reponce u wait to also wait to get unban

Thank you for contacting us regarding ArcheAge.

We will be reversing the ban on your account.

Your reference number for this ticket is 141030-000688.
Almost 24h later now and still banned ....