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View Full Version : Patron Status Discrepancy



ScarletWind
10-29-2014, 09:30 AM
I have two accounts who's Trion Archeage log in and Archeage game client log in show very different expiration dates.

http://i.imgur.com/32lO8V4.png

and

http://i.imgur.com/AlF4P77.png

Right now I have no idea which status is accurate. I'm worried they will "expire" in a couple weeks. The transaction history does not indicate my patron pass purchases with gems from APEX. I should have saved my emails perhaps, falsely assuming there would be a record. Is there any accounting for this?

Overproof
10-29-2014, 10:13 PM
I'm also having the exact same issue. I suspect there are a lot of us having this problem...

ScarletWind
11-07-2014, 01:24 PM
Any way to fix this? If I submit a ticket I suspect it will be lost in the flood and I will have lost property before it gets addressed - some people in my guild are still waiting on ticket responses from 13 days ago.

ScarletWind
11-07-2014, 04:05 PM
After speaking with a GM via online support - they claim if you have this issue the client expiration date will automatically reset to reflect the new expiration date on your Trion account page. We'll see what happens tomorrow I guess. If not, as a non-patron you can't even use online support any more :/