View Full Version : Scapes: ArcheAge Server Connectivity Issues

12-01-2014, 03:20 PM
Adventurers,First and foremost, our apologies for the server connectivity issues we've been experiencing since yesterday. Like you, the Trion Worlds staff were eager to spend Sunday playing ArcheAge and watching siege livestreams. This new thread combines the two separate ones (NA (http://forums.archeagegame.com/showthread.php?132439) and EU (http://forums.archeagegame.com/showthread.php?132442)) from last night and brings both up to speed.Members of our Network and Operations Teams have been working through the night to address the network latency and stability issues that players began reporting this weekend. We're determining the cause of the problem and are continuing to work around the clock to restore normal service. With XLGAMES' help, we're also determining the best ways to resolve the secondary issues the latency caused such as excess item redemption or overlapping property construction. Additionally, we'll detail our plans for the compensation we will be issuing due to this extended outage.As we work to restore normal service, we'll update this forum thread and our Twitter with the latest developments and Frequently Asked Questions. The ArcheAge Team knows this is a frustrating time and is working to get everyone back into the game as quickly as possible.Frequently Asked QuestionsWhy is my server in "Maintenance" status or not in the server list?Some servers have been impacted by the connectivity issues more than others with some temporarily not listed. Any characters and their progress on these servers are not affected. We're working to restore access to them.What about my ban that resulted from the latency issues?We're aware that the latency players have been experiencing has caused some erroneous bans in the last day. Our Support Team will be taking this into consideration for any appeals.What about compensation for this outage?We plan on issuing a generous compensation for this extended outage. Details will be announced when we restore normal service.

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