View Full Version : GM Fasti: Game Refuses to Start

12-26-2014, 01:00 AM
For those of you still having trouble, can you tell me what antivirus software you use (if you haven't) and what version of Windows you are using? Also, where do you have Glyph and ArcheAge installed on your PC? If you've submitted a ticket, make sure to attach your Hackshield logs (https://support.trionworlds.com/app/hackshield/p/3640) (found at the bottom of that page) to your ticket so our support team can investigate. If none of the standard Hackshield troubleshooting has worked for you, try going into your Documents folder and look for the ArcheAge folder. Rename that folder to ArcheAgeOLD and restart your PC. After restarting, empty your temporary files following these steps: 1. Hold the Windows key and press the letter R to open the Run window 2. Type the following text, precisely as it appears here: %temp% then click OK or press Enter 3. This opens the Temporary files folder, containing files that are no longer necessary 4. Hold the Ctrl key and press the letter A, or use the mouse to highlight all files 5. Press the Delete key (Note: Generally, a few files may be in use and cannot be removed. It is completely safe to Skip these files. Restarting the computer before attempting these steps minimizing those files) 6. Right-click on the Recycle Bin and select Empty Recycle Bin When those files are gone, right-click on Glyph and select Run as Administrator, then try the game again.

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