View Full Version : GM Fasti: Game will not load, stuck on splash screen poem

12-31-2014, 12:30 AM
Hey there, Can you go into Documents\ArcheAge\USER\udf, right-click on that folder and select Properties? How many files are located there? If it's millions of files, please add the log files from this post (http://forums.archeagegame.com/showthread.php?147182-UDF-folder-has-millions-of-files-can-t-get-past-splash-screen&p=1367651#post1367651) to your support ticket so we can investigate for you. Once we have those files, you can usually resolve the issue by renaming the Documents\ArcheAge folder to something else (ArcheAgeOLD is fine), then moving that folder to your Desktop. When you launch the game again it will build a new version of this folder. If you don't have millions of files in that folder, you can usually bypass this poem screen freeze by adding the full Glyph and ArcheAge folders to your antivirus and firewall exceptions.

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