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View Full Version : Server Click Then black screen Gods have Disconnected.



Conqueror77
12-31-2014, 04:04 AM
I send you a ticket but still no reply...

2 days without sleep ; game again login attempts, password change, Internet regulation, delete game reloading again, I tried the ethernet cable, modem, reset the computer reset, glyph reinstall ........ I've tried everything.... I'am not playing archage .. While there is no problem . Internet connection was broken , I can not enter the game for 2 days.. I'll try anything left.

I lost my day many events and bosses in the game. providing compensation for it . I would be glad if you can solve this problem

Fasti
12-31-2014, 05:30 AM
If you use antivirus software please check for any updates. I know this can sometimes cause issues connecting, or staying connected. Once you have that updated, change the settings to allow Glyph and ArcheAge through the firewall/antivirus program and try the game again, please.

Thanks!

Conqueror77
12-31-2014, 05:56 AM
Thank you , but I've tried everything , antivirus, firewall and I have to play close to everything archag . 2 days I can not enter the game.. just black screen then disconnect from server . I so need help .

Fasti
12-31-2014, 06:06 AM
Are you able to sign into your Glyph Account Management page (https://archeage.trionworlds.com), and access the Trion Worlds site (http://www.trionworlds.com/)?

If not, try adjusting the DNS (Domain Name System (http://en.wikipedia.org/wiki/Domain_Name_System)) settings to Google Public DNS (https://developers.google.com/speed/public-dns/), then try signing in again.

We are still investigating the cause of issues some players are having with connecting to our services, so your patience is appreciated.

Conqueror77
12-31-2014, 06:26 AM
I have no problem I will give you access to your site . I always dns 8 8 8 8 . 8 8 4 4

I understand your , but I'm getting Clicking subject dc server , enter the game. my problem is not just because I installed the game so many times .

2 days everything I'm missing events. Did they will be compensated ?

This problem happens when the connection is broken but each one was looking up after 2 hours..

Conqueror77
12-31-2014, 07:51 PM
I can log into the game now . How can I obtain compensation for 3 days stay out of the game . Can you help me ?

Appenzell
08-10-2015, 05:41 AM
i got the same problem how did you fix it?