View Full Version : GM Fasti: This is unacceptable. PLEASE help.

02-11-2015, 03:10 AM
Awthentik, I have checked on your account and it has access to live chat. Make sure you are trying to contact us during our live chat hours (https://support.trionworlds.com/hc/en-us/articles/204400287-Contacting-Trion-Support), since the option is not visible outside of that time window. We have info on purchase errors available in this post (http://forums.archeagegame.com/showthread.php?154070-Purchase-Assistance-Can-t-add-payment-method-quot-We-are-unable-to-complete-your-purchase-quot-Error). There are some occasions when we are unable to clear out some payment errors, but in many cases we can assist. If you've been denied, and you can confirm your account and payment info are accurate, please try an alternate payment method. Sorry for the trouble.

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