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Khrolan
02-25-2015, 01:23 PM
Hi folks,

In order for us to fix the patron status confusion on PTS we need to remove the patron feature from all accounts and add it back. This only concerns PTS and will not affect live servers. We're looking at doing this at some point this afternoon. When I have a specific time I'll update this post. If your patron status disappears temporarily it's likely due to this fix being put in place. Thanks.

-Khro

BigMac
02-25-2015, 01:27 PM
WOOT! Thanks. This is NEEDED. Please also add back in the credits that went to zero last night UNLESS fixing credits slows down the Patron fix. Thanks.

Voluntaris
02-25-2015, 01:56 PM
Thank you Khrolan (from one who's PTS patron has been missing).

Romeos
02-25-2015, 02:37 PM
But why did you have to wipe all of our credits from PTS this morning :(

Khrolan
02-25-2015, 03:06 PM
We have a fix for the patron issue and it's not going to require a server restart. If you have patron on live, you'll be granted patron on PTS over the next 24 hours. It's being issued by a script and unfortunately it takes it a while to run. Please circle back with me tomorrow if you're still affected.

Regarding credits missing on PTS, we pushed a fix today for that as well and that didn't need server downtime either.

-Khro

BigMac
02-25-2015, 03:36 PM
I got my credits back (and even more than I had yesterday). Hevent see the Patron fix yet. I suppose these two fixes are running seperate scripts and they won't likely happen at the same time for any character.

Zallnessa
02-25-2015, 04:49 PM
We have a fix for the patron issue and it's not going to require a server restart. If you have patron on live, you'll be granted patron on PTS over the next 24 hours. It's being issued by a script and unfortunately it takes it a while to run. Please circle back with me tomorrow if you're still affected.

Regarding credits missing on PTS, we pushed a fix today for that as well and that didn't need server downtime either.

-Khro

I am still missing my credits on pts. Was the fix already done?

Stonelotus
02-25-2015, 05:40 PM
I am still missing my credits on pts. Was the fix already done?

I'd imagine, like the patron fix, it may take up to 24 hours. With that said, I'm still missing my credits too. Will post back later if that changes.

icey701
02-25-2015, 05:45 PM
Missing My Patron Have 8 days left thanks for using them for me trion.

Edit: Lost it today, Had it before today still have it on live.

Flipsie
02-25-2015, 06:45 PM
Okay now I still dont have patron or credits nor can I even connect. Everytime I get to the server select and press connect I am disconnected.

Debi
02-25-2015, 08:35 PM
Thank you, 3 of the 4 accounts in my family have patron again. We'll wait until tomorrow to check the last one. I also think we have credits now, though not the extra 10k that others got, but it's possible that it hasn't hit these accounts yet, so we'll see tomorrow.

BigMac
02-26-2015, 04:24 AM
I have patron status this morning on my MacDeath account but not the credits (yet). My wife's account got the credits first and hadn't gotten patron by the time we went to sleep. Clearly, these two scripts are not coordinated.

Give it time folks, if after 24 hours you don't have both THEN ask Trion for help.

Flipsie
02-26-2015, 06:46 AM
Well I have now lost patron on my 1st, 2nd and 3rd account along with all the credits on all 3. I just put down a house on my 3rd account cause it was the only one to have patron as of ytd and now this morning its also gone. Oh and no use asking Trion for help ... already tried and their reply was "We do not support the Public Test Server"

Zallnessa
02-26-2015, 09:06 AM
Credits popped back last night but are gone again this morning.

Relient
02-26-2015, 09:07 AM
Had 480k credits on PTS, now got none :(

am a very sad panda right now

Khrolan
02-26-2015, 12:43 PM
A majority of the patron issues have already been fixed and we're rolling out the rest of them through today. We're still looking into the credit issues and some of them have been fixed but there are multiple things wrong with them at the moment.

-Khro

Windsong
02-26-2015, 06:11 PM
Two Patrons accounts on live server...1 account with 10k credit and no patron status and the other with no patron or 10k credit. The first time the Test server went live, 1 account was patron and the other wasn't. Seems to be an issue with my account. :(

BigMac
02-27-2015, 01:06 AM
My two accounts both have Patron now but are at zero credits. I had over 100K credits on one account the day before yesterday :(

kisage
02-27-2015, 08:59 AM
Im having the patron status missing problem :( and no credits showing up

mikasd
02-27-2015, 09:15 AM
I have no patron status and missing credits.

sSaSs
02-27-2015, 09:25 AM
i have my patron but lost all the credit i had on the PST ...

Windsong
02-27-2015, 06:13 PM
Still no patron status on either account. :(

Windsong
03-01-2015, 05:44 PM
Update: One account now has Patron status but no credits. The other account still remains free to play.