View Full Version : Not able to log in

03-12-2015, 05:34 PM
I stopped playing some months ago and my account has been inactive since then, now that I try to access my account a message pops out and says that I need to input a code sent to my email because apparently I'm trying to log in from a different place.

Anyways it has been 24 hours since I tried to connect but I still haven't received the email. Can I please have some assistance with this? Last time this happened I ended creating a new account because the email never came.

03-12-2015, 10:31 PM
Hey there!

Check out this article for info on the Glyph authentication code (https://support.trionworlds.com/hc/en-us/articles/203679237-Glyph-Security-Features).

If you still can't get into your account, send an email to support@trionworlds.com and explain the situation. We'll get you squared away as soon as possible.