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View Full Version : GM Fasti: Game does not load past green launcher (poem)



DevTracker
03-22-2015, 01:50 AM
Hey there, can you go over this forum post for the green splash screen (http://forums.archeagegame.com/showthread.php?143435-Stuck-on-Green-Splash-Poem&p=1442797&viewfull=1#post1442797) issue for me? Those steps do tend to help most people. A few important things to note: 1. As mentioned in that linked post, I'd like to see your DXDIAG report, so make sure to follow those steps to attach it to your existing ticket 2. If you do find a large number of files in the folder outlined there, please update your ticket with the exact file path of where that folder is, so I can help you fix that 3. If our specific ArcheAge troubleshooting steps don't resolve the issue, doing a Google search of your specific errors from that crash log will provide a lot of info for you a. Exception Code: 0xC0000005 b. Exception Addr: 0x0023:0x5969b786 c. Attempt to read from address 0x00000003 The memory could not be "read"

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