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Greeker84
07-17-2014, 03:32 PM
Getting BSOD in Beta now.

again

my drivers are up to date
my GC is fine (not over heating)
my CPU is fine (not over heating)
Installed new hard drive
installed everything from scratch.
My BIOS is up to date
ALL my other game work fine like ESO, FF XIV ARR, Guild Wars 2.

Specs

Nvidia geforce GTX 650 TI
AMD FX 4170 quad core
windows 7 OS
mobo GIGABYTE GA-78LMT-S2P
1000 GB HDD
8GB RAM

Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA80085FB8F8
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\071714-19531-01.dmp
C:\Users\Greeker\AppData\Local\Temp\WER-37081-0.sysdata.xml

Help please.

VinoyPoxyGG
07-17-2014, 03:39 PM
I have same problem can't play :( Like 3 or 4 mins and same error from blue screen i need help to fix it!

(AMD FX Six core 3,30ghz - 8gb ram ddr3 - Ati 7770 - Win7 64bt )

Airien
07-17-2014, 03:43 PM
Same issue here, been happening all day. I get 3-4 mins into character creation and then games freezes and pc restarts (on 2 occasions I have received blue screen).

I emailed them a support ticket, which I doubt gets answered as they are probably overloaded with tickets, but I wanted to at least detail this happening as this is the first time in nearly 15 years of gaming that I have experienced the blue screen crash.

Greeker84
07-17-2014, 04:03 PM
I wish Trion would just fix the bloody builds. 110 pounds down the toilet. AA does not work. 7 days I have not been able to play the Alpha now the Beta. Its a pretty poor game bitterly disappointed.

Greeker84
07-17-2014, 04:44 PM
Solved asus gpu tweak uninstall fixed my bsod issue.

Greeker84
07-17-2014, 04:48 PM
Actually no it didnt bsod after 30 mins.

Greeker84
07-18-2014, 01:43 AM
Anyone else having bsod issues please post here.

VinoyPoxyGG
07-18-2014, 07:15 AM
new issues for me.. uninstall the game i cant play more about 3 - 5 mins and blue screen so :/

Toph
07-18-2014, 07:33 AM
Bsod it sucks, either fix it or refund, I've played since alpha before packs were even out. 1.2 ruin this game for me.

GTX 770 card AMD, fx 4100 quad core and 64b

Caiden
07-18-2014, 07:36 AM
Looks like there are others with this issue. I've sent in a detailed ticket to Support so, at least they'll know about the problem. Maybe we'll get a hotfix or something. It's beta so, we're helping!
Archeage 1.2 Causing BSOD? (http://forums.archeagegame.com/showthread.php?16151-Archeage-1.2-causing-BSOD-.)

p01zn
07-18-2014, 09:28 AM
I have been getting BSoD as well and i know for certain it isn't my hardware. I've never been so frustrated by a game before.

Caiden
07-18-2014, 09:58 AM
I have been getting BSoD as well and i know for certain it isn't my hardware. I've never been so frustrated by a game before.

Yeah, it's pretty unfortunate, but in my view at least we're getting it now, instead of launch. Yay for closed beta, haha. Hopefully they'll get a fix in, within a reasonable time.

Greeker84
07-18-2014, 12:23 PM
The BSOD issue has been present since 1.2 update during Alpha. It should have been addressed before Beta. 8 days I've had this bug and no acknowledgment from TRION on the issue. Support are pretty silly the fault is clearly with the game. Ive been troubleshooting for 8 days now I've tried a lot of things with zero success. i've even posted 2 tickets. The issue did not exists pre 1.2.

Kou
07-18-2014, 01:29 PM
;< I have the same blue screen crash problem.. mighty sucks..

GeForce GTX 760, AMD FX-6200 6-core processor, 16 GB RAM, OS WIN 7 64-bit, directX 11

Toph
07-18-2014, 05:22 PM
This really needs to be priority 1 to address, it can damage someones pc.

Stingray
07-19-2014, 12:03 AM
I have the same BSOD problem:

Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA80090433F8
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1


GeForce GTX 550 TI, AMD FX 8120 Eight-core-Processor 3,10 GHZ, 8 GB ram, OS WIN 7 64bit

The BSOD issue has been present since 1.2. The issue did not exists pre 1.2.
Pls fix it fast...

Greeker84
07-19-2014, 02:24 AM
I can't fathom how a game that has been around for this long has so many tech issues, what the hell are TRION doing.

Kelcior
07-19-2014, 03:38 AM
BSOD is most likely issue with your GPU cooling, in my case the GPU usage sits on 99% pretty much all the time.
If you are overclocked you might review it again and lower the clocks, if not then you have ♥♥♥♥ty case/gpu/cpu cooling whatever.
The game is not causing BSOD's by itself, it just hardware protection which is shutting your computer to prevent damage.
You also might probably want to clean it off the dust, it does wonders trust me.

Toph
07-19-2014, 04:47 AM
BSOD is most likely issue with your GPU cooling, in my case the GPU usage sits on 99% pretty much all the time.
If you are overclocked you might review it again and lower the clocks, if not then you have ♥♥♥♥ty case/gpu/cpu cooling whatever.
The game is not causing BSOD's by itself, it just hardware protection which is shutting your computer to prevent damage.
You also might probably want to clean it off the dust, it does wonders trust me.

Pre 1.2 i could run this game on max on max on max, with a town full of people and effect. Then 1.2 comes my cpu/gpu heat are fine, it just crashes. I've monitored both while it happens.

Greeker84
07-19-2014, 05:10 AM
BSOD is most likely issue with your GPU cooling, in my case the GPU usage sits on 99% pretty much all the time.
If you are overclocked you might review it again and lower the clocks, if not then you have ♥♥♥♥ty case/gpu/cpu cooling whatever.
The game is not causing BSOD's by itself, it just hardware protection which is shutting your computer to prevent damage.
You also might probably want to clean it off the dust, it does wonders trust me.

Read the OP mate! its not a GPU/CPU over heating problem BSOD can be caused by MULTIPLE sources. it not as clear cut as saying it's a hardware issue. read the original post please. AA functioned normally pre 1.2.

BSOD can be cause by

software conflict
out of date drivers
HDD failure
failing RAM
failing processors
failing graphics card
the list goes on and on.

I tested my system to the max and stress tested and troubleshooted all of the above with no success yet i'm running ESO, FF XIV and Guild Wars 2 on max with no issues. The BSOD experienced in AA by many players is from the Alpha/Beta build and update 1.2 possibly even Hackshield.

Greeker84
07-19-2014, 06:14 AM
Would be good if a GM would pass this on to the support team, submitting tickets has not solved this.

RuaX
07-19-2014, 06:50 AM
I have the exact same issue here. BSOD, Computer freeze all kind of stuff. Don't tell me this is my hardware, which is clearly not. I have been playing just about every AAA game out there with ZERO issues. Hmm except Arceage.
Updated all driver, directx, everything is fresh. Disabled firewall, tried different setting instead of Max. No luck. It needs to be fixed ASAP!

Windows 8.1, i5-3570K, 8GB, MSI6950

Greeker84
07-19-2014, 07:03 AM
I cant even re install the game without errors and bugs client gets stuck a 15 seconds remaining at the beginning of applying the patch, this is the worst alpha/beta i've taken part in and that is a lot. TRION I'm not impressed support is equally dire. XL Games could have picked a more competent development team. Bitterly disappointed after 9 days of trying to get this fixed. I actually feel stupid buying the Archeum pack.

Greeker84
07-19-2014, 08:59 AM
Why don't TRION acknowledge this issue in the known issues thread.

Kelcior
07-19-2014, 09:27 AM
Post crash dump, it can be analyzed and you will know what's causing it. But i can guarantee it's not the game.
If it was caused by the game, this thread would have been 100 pages long already but its happening only for few ppl. (specifically mostly you spamming there)
Clean you computer, it's most likely overheating. (or just failing hardware / drivers issues / unstable overclock)

Greeker84
07-19-2014, 09:30 AM
Post crash dump, it can be analyzed and you will know what's causing it. But i can guarantee it's not the game.

Ive done that twice + 2 dxdiag files. It is the game. Do you want to know why? BECAUSE ALL MY OTHER GAMES WORK FINE. Read my original post please.

Kelcior
07-19-2014, 09:32 AM
Upload bsod mini dump and post it here.

Greeker84
07-19-2014, 09:47 AM
Ive submitted another 2 files to support. Sorry if I seem a little angry I just feel super frustrated with this game I do apologise.

Greeker84
07-19-2014, 09:50 AM
Ps my system is not over heating processors run at 40c and gc at 55 c so they are cool when the game is running. My pc Is clean as a whistle prime95 turned back 0 errors and 0 warnings after the stress test.

Kelcior
07-19-2014, 09:53 AM
Bla bla, post mini dump or nobody will help you, and this thread is pointless then.
There is more stuff that can cause bsod than you can imagine.
Saying game is causing it without analyzing it is just being ignorant, unless you mean the game is causing it by overheating your hardware, then you're right but it's issue on your side.

Kelcior
07-19-2014, 10:51 AM
Sure, and you keep wasting time here and also keep telling yourself it's the game causing it, let the autism flow in you. Have fun.

Greeker84
07-19-2014, 10:55 AM
Lol such a forum troll. Piss off ;)

Jestunhi
07-19-2014, 10:58 AM
It's not trolling to ask for the BSOD mini dump to be posted so people can try to help diagnose the issue.

It's even mentioned in the OP:


Files that help describe the problem:
C:\Windows\Minidump\071714-19531-01.dmp

It helps describe the problem.

Greeker84
07-19-2014, 11:01 AM
Read the exchange of messages first before analysing what ive said. For your information ive given 2 DMP files to TRION. Get of your virtual high horse.

Erzsebett
07-20-2014, 07:36 PM
Same problem here....
Same damn error 124....

AMD FX 6100
HD5770 1GB FXF
8GB DDR3 Kingston

http://www.4shared.com/file/jEKTUt5Xba/072014-20607-01.html < Minidump

Greeker84
07-21-2014, 02:15 AM
Im starting to wonder if AA has an issue with AMD processors.

Greeker84
07-21-2014, 03:12 AM
I've been waiting 3 days now on support to relpy. Ive not been able to take part in alpha/beta for 11 days now. Can we get a GM in here to view our dmp files pease.

Greeker84
07-21-2014, 05:20 AM
Are we all using nvidia/AMD combos here? Im wonder if the bsod is linked to it. Someone also suggested turning CUDA off in nividia control panel for a possible fix.

Hakendablah
07-21-2014, 05:57 AM
Hello there,
what I say will not be useful to most of you ... but I had complete freeze of pc between 3 and 5 min of play that prevented me from playing, I cleaned it with a bomb air and has installed razer game booster and last night I could play for an hour without freeze, I could not test longer, coincidence or not? it's worth trying ...

Theodjinn
07-21-2014, 06:22 AM
Mine was crashing periodically until I installed the latest drivers for my AMD R9 280. Now I get a SoD everytime after the initial poem. Sometimes it's blue, sometimes black, white, pink and even a very fetching pastel shade of tangerine. I then rolled back my drivers and it still won't work. £150 and I can't even get into the game.

What a rip off.

Rustyblades
07-21-2014, 06:39 AM
I have an nVidia based gpu and received a BSOD on exit in Archage - first time out of say 12. One issue I do see is that some cut scenes randomly consume every chunk of memory to the point of windows complaining. I wonder if they are releated - either memory leaks or poor graphics hardware handle clean up or both.

Greeker84
07-21-2014, 06:57 AM
Same here this is day 11 of not being able to play alpha or beta paid 110 pounds. The least TRION could do is post an update as to what is going on.

Hakendablah
07-21-2014, 07:03 AM
you can request a refund, tested and approved

Greeker84
07-21-2014, 08:27 AM
you can request a refund, tested and approved that is great news. Thanks.

Greeker84
07-22-2014, 12:17 AM
Anyone found a fix yet?

Hman
07-22-2014, 09:26 AM
you can request a refund, tested and approved

Really? where does it say this, i have contacted Trion to ask for a refund and this is what i got back

Hello xxxxxxxxxx!

Thank you for contacting us regarding account refunds.

We are sorry that you wish to have your account refunded. Unfortunately, the charge you are requesting a refund for is outside of our refund policy. Due to this, we are unable to process a refund for this charge. We apologize for any inconvenience this might cause.

If you have any additional questions or concerns, please don't hesitate to let us know. Thank you for your continued support of Trion Worlds and for playing ArcheAge.

Your reference number for this question is xxxxxxxxx - xxxxxxxxxx.


Regards.

Sincerely,

Senior GM Bonesaw
Trion Worlds Inc.


If anyone has had/getting a refund i would like to know how they went about it please?

Hakendablah
07-22-2014, 10:59 AM
Greetings from Trion Worlds:


This notification is to inform you that we have issued a refund for the following purchase:

Date of order: July 16, 2014, 6:54:19 AM (UTC)

Charge amount: EUR44.99

Order items:

SILVER FOUNDER’S PACK


This refund has been applied to the payment method used for your original purchase.

If you have any questions or experience any issue with this refund, please contact Trion Worlds Customer Service at https://support.trionworlds.com.

Sincerely,
Trion Worlds Account Services

My refund mail....I contacted a technician by chat that has provided the service concerned,
maybe it is not possible for a archeum pack?

Hman
07-22-2014, 12:11 PM
Greetings from Trion Worlds:


This notification is to inform you that we have issued a refund for the following purchase:

Date of order: July 16, 2014, 6:54:19 AM (UTC)

Charge amount: EUR44.99

Order items:

SILVER FOUNDER’S PACK


This refund has been applied to the payment method used for your original purchase.

If you have any questions or experience any issue with this refund, please contact Trion Worlds Customer Service at https://support.trionworlds.com.

Sincerely,
Trion Worlds Account Services

My refund mail....I contacted a technician by chat that has provided the service concerned,
maybe it is not possible for a archeum pack?


Interesting thanks, I'm going to give it another go :-)

Greeker84
07-23-2014, 02:08 AM
Get this fixed trion.

Archurus
07-24-2014, 10:29 PM
Same issue here. I can log in for a few minutes, then screen freezes and either restarts computer or blue screens me stating something about interrupt clock. AMD FX 4100 quad-core with AMD Radeon HD 6700. Just dropped 150 bucks on would like to play. any help? All my drivers are updated and i uninstalled razor synapse, Nothing working....

Greeker84
07-25-2014, 12:15 PM
Bumping this thread again. Still waiting on support. Can we please get an update or hot fix.

Greeker84
07-26-2014, 02:34 AM
Well after waiting 7+ days for support I got a reply with some generic troubleshooting links all of which I have tried. I sent dmp files dxdiag and glyph log files. It 's almost like nobody looked at them.

Phables
07-26-2014, 08:00 PM
Hello all, I'm getting all the same problems everybody here has been talking about. I start up the game, and then it crashes within 1-5 minutes with a BSOD (Blue Screen Of Death!). Sometimes the BSOD is blue, sometimes orange, sometimes pink, it's obviously a system crash caused by the display driver going into error and then attempting to recover without success. All, I REPEAT, ALL other games work fine besides ArcheAge, and on higher settings. When I play all settings are turned to minimum with a windowed screen the size of my palm. The case has been blown out and is spotless, the temps of my CPU and GPU are completely within safe limits, my RAM has been tested through and through, and my stress testing for my CPU and GPU has passed with flying colors. Graphics drivers have been re installed and there's probably more that I can't think of that I've done. For any techies, or ArcheAge personnel that might actually read this here is a copy/paste of WhoCrashed with summery. This problem is/has been ridiculously frustrating especially after dropping $149.99 for the alpha. Thanks in advance.

System Information (local)
--------------------------------------------------------------------------------

computer name: XXXX-PC
windows version: Windows 7 Service Pack 1, 6.1, build: 7601
windows dir: C:\Windows
Hardware: X58-USB3, Gigabyte Technology Co., Ltd.
CPU: GenuineIntel Intel(R) Core(TM) i7 CPU 960 @ 3.20GHz Intel586, level: 6
8 logical processors, active mask: 255
RAM: 12883255296 total
VM: 2147352576, free: 1925414912




--------------------------------------------------------------------------------
Crash Dump Analysis
--------------------------------------------------------------------------------

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Sun 7/27/2014 12:20:46 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\072614-22167-01.dmp
This was probably caused by the following module: nvlddmkm.sys (nvlddmkm+0x98BD1C)
Bugcheck code: 0x116 (0xFFFFFA80055764E0, 0xFFFFF8800F9E6D1C, 0xFFFFFFFFC000009A, 0x4)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\nvlddmkm.sys
product: NVIDIA Windows Kernel Mode Driver, Version 337.88
company: NVIDIA Corporation
description: NVIDIA Windows Kernel Mode Driver, Version 337.88
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 337.88 , NVIDIA Corporation).

(Forgot to mention that I'm re-installing at the same time of this post, will edit again with any success or failure.)

Re-installed and still crashing. Sorry for the bad news.

shadowkass
07-27-2014, 07:33 AM
Blue screening is generally i case of a hardware issue. If you are experiencing this some things that may help are:

1 - Update your BIOS, you can find out how Here (http://www.pcworld.com/article/187437/how_to_update_your_bios.html)

2 - Verify that a minimum amount of free space is available on your Windows partition. Blue Screens of Death and other serious issues, like data corruption, can occur if there's not enough free space on your primary partition used for the Windows operating system. (Partition (http://pcsupport.about.com/od/termsp/g/partition.htm)) Please note that it is advisable to maintain at least 100MB of free space.

3 - Make sure that your windows is updated correctly and with the most recent updates, you can find this in the System and Security tab of the control panel.

4 - Make sure all your drivers are updated (windows (http://pcsupport.about.com/od/fixtheproblem/ht/update-drivers-windows-7.htm)7) (Windows (http://pcsupport.about.com/od/windows-8/a/update-drivers-windows-8.htm)8)

5 - Sometimes changing your BIOS settings can cause this error so make sure to change their settings back to the default levels. An overclocked or reconfigured BIOS can cause all sorts of random issues, including BSODs.

6 - Run a system memory test (Memtest (http://www.memtest.org/))
Run a hard drive test (Seagate test (http://www.seagate.com/support/downloads/seatools/))
If any of these fail then you may need to replace the hardware that has had the issue.

7 - In some cases, you can recive this error simply because the inside of your computer is dirty or covered in dust which effects cooling ability. Open your case up (AFTER turning off and unplugging), check the processor fan, side fans and GPU fan. Clean if necessary.

If none of these work then when it blue screens again please give me the error code that is displayed on the blue screen
Example here of what would be needed.
http://images.pcworld.com/howto/graphics/215201-0110-bsod_original.jpg

Archurus
07-27-2014, 08:55 AM
I can confirm that updating bios fixes thus issue. At least that was the case for me. I downloaded game on Thursday and had been trouble shooting since. Last night updating the bios was my last resort. I hhave gigabyte mb and since updating the bios I have been able to play with no further issues. Try it.

shadowkass
07-27-2014, 09:11 AM
I can confirm that updating bios fixes thus issue. At least that was the case for me. I downloaded game on Thursday and had been trouble shooting since. Last night updating the bios was my last resort. I hhave gigabyte mb and since updating the bios I have been able to play with no further issues. Try it.

Glad to hear the Bios update Fix works, it's the most common reason for the death screen.

Greeker84
07-27-2014, 10:21 AM
I can confirm that updating bios fixes thus issue. At least that was the case for me. I downloaded game on Thursday and had been trouble shooting since. Last night updating the bios was my last resort. I hhave gigabyte mb and since updating the bios I have been able to play with no further issues. Try it.

Hiya OP here my BIOS is up to date, should I try and roll it back to an earlier version?

shadowkass
07-27-2014, 10:24 AM
Hiya OP here my BIOS is up to date, should I try and roll it back to an earlier version?
Have you tried the other steps aswell?
If your BIOS is up-to-date then it may well be another issue.

Greeker84
07-27-2014, 10:27 AM
Blue screening is generally i case of a hardware issue. If you are experiencing this some things that may help are:

1 - Update your BIOS, you can find out how Here (http://www.pcworld.com/article/187437/how_to_update_your_bios.html)

2 - Verify that a minimum amount of free space is available on your Windows partition. Blue Screens of Death and other serious issues, like data corruption, can occur if there's not enough free space on your primary partition used for the Windows operating system. (Partition (http://pcsupport.about.com/od/termsp/g/partition.htm)) Please note that it is advisable to maintain at least 100MB of free space.

3 - Make sure that your windows is updated correctly and with the most recent updates, you can find this in the System and Security tab of the control panel.

4 - Make sure all your drivers are updated (windows (http://pcsupport.about.com/od/fixtheproblem/ht/update-drivers-windows-7.htm)7) (Windows (http://pcsupport.about.com/od/windows-8/a/update-drivers-windows-8.htm)8)

5 - Sometimes changing your BIOS settings can cause this error so make sure to change their settings back to the default levels. An overclocked or reconfigured BIOS can cause all sorts of random issues, including BSODs.

6 - Run a system memory test (Memtest (http://www.memtest.org/))
Run a hard drive test (Seagate test (http://www.seagate.com/support/downloads/seatools/))
If any of these fail then you may need to replace the hardware that has had the issue.

7 - In some cases, you can recive this error simply because the inside of your computer is dirty or covered in dust which effects cooling ability. Open your case up (AFTER turning off and unplugging), check the processor fan, side fans and GPU fan. Clean if necessary.

If none of these work then when it blue screens again please give me the error code that is displayed on the blue screen
Example here of what would be needed.
http://images.pcworld.com/howto/graphics/215201-0110-bsod_original.jpg

Its not always a hardware issue games can cause systems to behave in ways that are not intended

I've tried all of the troubleshooting options you have given and I still get the same BSOD issue, I've even re-installed my system 3 times.

I've also posted this issue on windows 7 help forums with a detailed zip file that lists everything about the bsod and my system.

My hardware is fine no overheating, no OC, memtest prime95 passed, also fitted a brand new HDD. my GC is pretty new too, all drivers are up to date. Totally confusing.

Players have reported that this issue only occurred after update 1.2.

Greeker84
07-27-2014, 10:30 AM
Have you tried the other steps aswell?
If your BIOS is up-to-date then it may well be another issue.

my zip file with all my crash and system info is here http://www.sevenforums.com/bsod-help-support/339387-bsod-while-playing-archeage-mmorpg.html
fancy having a look?

Greeker84
07-27-2014, 10:40 AM
Have you tried the other steps aswell?
If your BIOS is up-to-date then it may well be another issue.

also when I try and update my BIOS I get a windows message saying this is not a regular file type? should I continue with the update?

shadowkass
07-27-2014, 10:41 AM
my zip file with all my crash and system info is here http://www.sevenforums.com/bsod-help-support/339387-bsod-while-playing-archeage-mmorpg.html
fancy having a look?

Will check this evening and see if i can find anything :)

Greeker84
07-27-2014, 10:43 AM
Will check this evening and see if i can find anything :)

That would be fantastic mate! Very kind of you ;D

Thank you.

shadowkass
07-27-2014, 10:59 AM
also when I try and update my BIOS I get a windows message saying this is not a regular file type? should I continue with the update?

Yes continue with that anyway.
Just had a brief look before i go eat but i'm noticing a lot of processor events in-particular with the firmware.
One fix for this is a two step method, however go-ahead with the BIOS update first before these:
1 - 'Power Options' -> 'Change Plan Settings' -> 'Change Advanced Power Settings'. Scroll down the selected list and expand the tree of 'Processor Power Management' and select performance

If this still does not work then:

2 - Try disabling processor power management features

Greeker84
07-27-2014, 11:01 AM
Yes continue with that anyway.
Just had a brief look before i go eat but i'm noticing a lot of processor events in-particular with the firmware.
One fix for this is a two step method, however go-ahead with the BIOS update first before these:
1 - 'Power Options' -> 'Change Plan Settings' -> 'Change Advanced Power Settings'. Scroll down the selected list and expand the tree of 'Processor Power Management' and select performance

If this still does not work then:

2 - Try disabling processor power management features

Ok i'll post with results shortly.

Greeker84
07-27-2014, 12:24 PM
Well I it would appear that after the bios update my windows 7 is no longer genuine! And I cant fix it.

shadowkass
07-27-2014, 12:30 PM
You can try to reactivate your version by going to cmd and typing SLUI 3 , it will then ask for your keys.
If that isn't fixing it then MS can activate it via chat or phone here (http://support.microsoft.com/contactus/?ws=mscom#chat)

Greeker84
07-27-2014, 01:02 PM
You can try to reactivate your version by going to cmd and typing SLUI 3 , it will then ask for your keys.
If that isn't fixing it then MS can activate it via chat or phone here (http://support.microsoft.com/contactus/?ws=mscom#chat)
yup fixed it. Anyways BIOS is now up to date it reset a couple of things in the process. AA however still crashing to bsod.

shadowkass
07-27-2014, 01:07 PM
yup fixed it. Anyways BIOS is now up to date it reset a couple of things in the process. AA however still crashing to bsod.
Glad that's sorted, Ok then. Did you do the others?:
1 - 'Power Options' -> 'Change Plan Settings' -> 'Change Advanced Power Settings'. Scroll down the selected list and expand the tree of 'Processor Power Management' and select performance

If this still does not work then:

2 - Try disabling processor power management features

Greeker84
07-27-2014, 01:08 PM
Yes continue with that anyway.
Just had a brief look before i go eat but i'm noticing a lot of processor events in-particular with the firmware.
One fix for this is a two step method, however go-ahead with the BIOS update first before these:
1 - 'Power Options' -> 'Change Plan Settings' -> 'Change Advanced Power Settings'. Scroll down the selected list and expand the tree of 'Processor Power Management' and select performance

If this still does not work then:

2 - Try disabling processor power management features

I tried to change the power settings as suggested, but i cant find an option for processor power management. using windows 7 i have my power setting on high performance. should i change it to balanced?

shadowkass
07-27-2014, 01:16 PM
Ok, no worries then, another thing to try while i read through the logs is:

Open the NIvida control panel & go to Manage 3D settings. Change the Global settings power management mode from adaptive to maximum performance. Do the same for each program in the program settings. Some may already be set to maximum but others wont.

If it blue screens again, can you recheck the error code? and let me know what it is?

Greeker84
07-27-2014, 01:18 PM
Ok, no worries then, another thing to try while i read through the logs is:

Open the NIvida control panel & go to Manage 3D settings. Change the Global settings power management mode from adaptive to maximum performance. Do the same for each program in the program settings. Some may already be set to maximum but others wont.

If it blue screens again, can you recheck the error code? and let me know what it is?

Ok i'll try that now.

Greeker84
07-27-2014, 01:38 PM
Ok, no worries then, another thing to try while i read through the logs is:

Open the NIvida control panel & go to Manage 3D settings. Change the Global settings power management mode from adaptive to maximum performance. Do the same for each program in the program settings. Some may already be set to maximum but others wont.

If it blue screens again, can you recheck the error code? and let me know what it is?

Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA80079648F8
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
crashed again. it defo seems like a bug check error due to a driver but I cant think of what driver it could be.

shadowkass
07-27-2014, 01:57 PM
Ok, just checked your driver log:
nvvad_WaveEx NVIDIA Virtual Audio D NVIDIA Virtual Audio D Kernel Manual Running OK TRUE FALSE 12,288 12,288 0 28/03/2014 13:32:06 C:\Windows\system32\drivers\nvvad64v.sys 4,096
nv_agp NVIDIA nForce AGP Bus NVIDIA nForce AGP Bus Kernel Manual Stopped OK FALSE FALSE 32,768 36,864 0 14/07/2009 00:38:44 C:\Windows\system32\drivers\nv_agp.sys 4,096
Give this driver a try - Driver (http://www.geforce.co.uk/drivers/results/76094)

Also run a check on system temperatures via this (http://www.cpuid.com/softwares/hwmonitor.html)

Greeker84
07-27-2014, 02:07 PM
Ok, just checked your driver log:
nvvad_WaveEx NVIDIA Virtual Audio D NVIDIA Virtual Audio D Kernel Manual Running OK TRUE FALSE 12,288 12,288 0 28/03/2014 13:32:06 C:\Windows\system32\drivers\nvvad64v.sys 4,096
nv_agp NVIDIA nForce AGP Bus NVIDIA nForce AGP Bus Kernel Manual Stopped OK FALSE FALSE 32,768 36,864 0 14/07/2009 00:38:44 C:\Windows\system32\drivers\nv_agp.sys 4,096
Give this driver a try - Driver (http://www.geforce.co.uk/drivers/results/76094)

Also run a check on system temperatures via this (http://www.cpuid.com/softwares/hwmonitor.html)

Been running the 337.88 update since it's release

GPU temp is 53c
CPU temp is 23 c
Sytem temp is 30c

temps seem fine.

shadowkass
07-27-2014, 02:37 PM
Been running the 337.88 update since it's release

GPU temp is 53c
CPU temp is 23 c
Sytem temp is 30c

temps seem fine.
Ok good, Glad to know that the temps are fine and the the driver is running good.
I'll have a trawl through the rest tonight/in the morning. But i'm running into my knowledge base brick wall aswell now, but i'll keep looking into it for you :)

Greeker84
07-27-2014, 02:40 PM
Ok good, Glad to know that the temps are fine and the the driver is running good.
I'll have a trawl through the rest tonight/in the morning. But i'm running into my knowledge base brick wall aswell now, but i'll keep looking into it for you :)

thanks man I really appreciate you taking time to look at this, I've also posted this issue on Tom's Hardware forums.

Cheers ;D

Phables
07-27-2014, 03:32 PM
i remember d3 had an issue where the game would crash if "peer to peer" was enabled and you were running the game, however i don't think I've even seen an option for it in the game. does it even exist for AA?

WNxArcticwolf
07-27-2014, 03:42 PM
I have been looking around google your BBC code 124 means ram problems. take out a ram stick try the game again if it still does it take the other one out keep doing it till you got no ram left in your pc and see if you get the blue screen of death.

A "stop 0x124" is fundamentally different to many other types of bluescreens because it stems from a hardware complaint.
Stop 0x124 minidumps contain very little practical information, and it is therefore necessary to approach the problem as a case of hardware in an unknown state of distress.

Generic "Stop 0x124" Troubleshooting Strategy:

1) Ensure that none of the hardware components are overclocked. Hardware that is driven beyond its design specifications - by overclocking - can malfunction in unpredictable ways.

2) Ensure that the machine is adequately cooled.
If there is any doubt, open up the side of the PC case (be mindful of any relevant warranty conditions!) and point a mains fan squarely at the motherboard. That will rule out most (lack of) cooling issues.

3) Update all hardware-related drivers: video, sound, RAID (if any), NIC... anything that interacts with a piece of hardware.
It is good practice to run the latest drivers anyway.

4) Update the motherboard BIOS according to the manufacturer's instructions.
Their website should provide detailed instructions as to the brand and model-specific procedure.

5) Rarely, bugs in the OS may cause "false positive" 0x124 events where the hardware wasn't complaining but Windows thought otherwise (because of the bug).
At the time of writing, Windows 7 is not known to suffer from any such defects, but it is nevertheless important to always keep Windows itself updated.

6) Attempt to (stress) test those hardware components which can be put through their paces artificially.
The most obvious examples are the RAM and HDD(s).
For the RAM, use the in-built memory diagnostics (run MDSCHED) or the 3rd-party memtest86 utility to run many hours worth of testing.
For hard drives, check whether CHKDSK /R finds any problems on the drive(s), notably "bad sectors".
Unreliable RAM, in particular, is deadly as far as software is concerned, and anything other than a 100% clear memory test result is cause for concern. Unfortunately, even a 100% clear result from the diagnostics utilities does not guarantee that the RAM is free from defects - only that none were encountered during the test passes.

7) As the last of the non-invasive troubleshooting steps, perform a "vanilla" reinstallation of Windows: just the OS itself without any additional applications, games, utilities, updates, or new drivers - NOTHING AT ALL that is not sourced from the Windows 7 disc.
Should that fail to mitigate the 0x124 problem, jump to the next steps.
If you run the "vanilla" installation long enough to convince yourself that not a single 0x124 crash has occurred, start installing updates and applications slowly, always pausing between successive additions long enough to get a feel for whether the machine is still free from 0x124 crashes.
Should the crashing resume, obviously the very last software addition(s) may be somehow linked to the root cause.
If stop 0x124 errors persist despite the steps above, and the hardware is under warranty, consider returning it and requesting a replacement which does not suffer periodic MCE events.
Be aware that attempting the subsequent hardware troubleshooting steps may, in some cases, void your warranty:

8) Clean and carefully remove any dust from the inside of the machine.
Reseat all connectors and memory modules.
Use a can of compressed air to clean out the RAM DIMM sockets as much as possible.

9) If all else fails, start removing items of hardware one-by-one in the hope that the culprit is something non-essential which can be removed.
Obviously, this type of testing is a lot easier if you've got access to equivalent components in order to perform swaps.

Should you find yourself in the situation of having performed all of the steps above without a resolution of the symptom, unfortunately the most likely reason is because the error message is literally correct - something is fundamentally wrong with the machine's hardware.

Greeker84
07-27-2014, 10:24 PM
I have been looking around google your BBC code 124 means ram problems. take out a ram stick try the game again if it still does it take the other one out keep doing it till you got no ram left in your pc and see if you get the blue screen of death.

A "stop 0x124" is fundamentally different to many other types of bluescreens because it stems from a hardware complaint.
Stop 0x124 minidumps contain very little practical information, and it is therefore necessary to approach the problem as a case of hardware in an unknown state of distress.

Generic "Stop 0x124" Troubleshooting Strategy:

1) Ensure that none of the hardware components are overclocked. Hardware that is driven beyond its design specifications - by overclocking - can malfunction in unpredictable ways.

2) Ensure that the machine is adequately cooled.
If there is any doubt, open up the side of the PC case (be mindful of any relevant warranty conditions!) and point a mains fan squarely at the motherboard. That will rule out most (lack of) cooling issues.

3) Update all hardware-related drivers: video, sound, RAID (if any), NIC... anything that interacts with a piece of hardware.
It is good practice to run the latest drivers anyway.

4) Update the motherboard BIOS according to the manufacturer's instructions.
Their website should provide detailed instructions as to the brand and model-specific procedure.

5) Rarely, bugs in the OS may cause "false positive" 0x124 events where the hardware wasn't complaining but Windows thought otherwise (because of the bug).
At the time of writing, Windows 7 is not known to suffer from any such defects, but it is nevertheless important to always keep Windows itself updated.

6) Attempt to (stress) test those hardware components which can be put through their paces artificially.
The most obvious examples are the RAM and HDD(s).
For the RAM, use the in-built memory diagnostics (run MDSCHED) or the 3rd-party memtest86 utility to run many hours worth of testing.
For hard drives, check whether CHKDSK /R finds any problems on the drive(s), notably "bad sectors".
Unreliable RAM, in particular, is deadly as far as software is concerned, and anything other than a 100% clear memory test result is cause for concern. Unfortunately, even a 100% clear result from the diagnostics utilities does not guarantee that the RAM is free from defects - only that none were encountered during the test passes.

7) As the last of the non-invasive troubleshooting steps, perform a "vanilla" reinstallation of Windows: just the OS itself without any additional applications, games, utilities, updates, or new drivers - NOTHING AT ALL that is not sourced from the Windows 7 disc.
Should that fail to mitigate the 0x124 problem, jump to the next steps.
If you run the "vanilla" installation long enough to convince yourself that not a single 0x124 crash has occurred, start installing updates and applications slowly, always pausing between successive additions long enough to get a feel for whether the machine is still free from 0x124 crashes.
Should the crashing resume, obviously the very last software addition(s) may be somehow linked to the root cause.
If stop 0x124 errors persist despite the steps above, and the hardware is under warranty, consider returning it and requesting a replacement which does not suffer periodic MCE events.
Be aware that attempting the subsequent hardware troubleshooting steps may, in some cases, void your warranty:

8) Clean and carefully remove any dust from the inside of the machine.
Reseat all connectors and memory modules.
Use a can of compressed air to clean out the RAM DIMM sockets as much as possible.

9) If all else fails, start removing items of hardware one-by-one in the hope that the culprit is something non-essential which can be removed.
Obviously, this type of testing is a lot easier if you've got access to equivalent components in order to perform swaps.

Should you find yourself in the situation of having performed all of the steps above without a resolution of the symptom, unfortunately the most likely reason is because the error message is literally correct - something is fundamentally wrong with the machine's hardware.
Ive been through all those steps. As stated before my cpu/gpu/RAM have all been tested no errors. ALL my other games function fine on my system. Its not a hardware issue I've ruled that out over the past week.

Phables
07-27-2014, 10:49 PM
i've pretty much come to the same conclusion. it's sad but true, that when every other game runs fine on more intensive settings AA becomes the "black sheep".

shadowkass
07-28-2014, 01:31 AM
While i'm looking for anything else, just to 100% rule out anything with the GPU:

Download (http://www.techspot.com/downloads/5077-nvidia-inspector.html)Nvidia Inspector
Then NEXT TO THE DRIVER SECTON, there a Icon with a SCREW DRIVER Click that and it opens a new window with profiles.

On top left side, there a slider, just type in "archeage". When you have found the profile, on the same toolbar of the slider, there is a icon with a red "x" on it. Click it to delete Archeage profile.
Then open your Nvidia control panel, go to 3D Settings. Go to program settings.

Click the "add" button, go to your "Archeage" folder (within the Glyph folder), > "bin32" folder, > add the Archeage application file.
After you have added Archeage in your control panel, Look down, there is a option to pick which processor you want to use.

Click the drop down, and select Nvidia high performance processor or whichever one you are using then click apply,

Another method is:
Step 1. Open your nVidia Control Panel.
Step 2. In the "Adjust image settings with preview" tab, set "Use the advanced 3D image settings".
Step 3. In the "Manage 3D settings" tab, navigate to the "Program Settings" tab and "Add" whichever games are not on the list by either navigating to the .exe or unchecking "Show only programs found on this computer"
Step 4. Once you add your games, including Archeage, select your "preferred graphics processor for this program" to your nVidia GPU.

Greeker84
07-28-2014, 01:35 AM
While i'm looking for anything else, just to 100% rule out anything with the GPU:

Download (http://www.techspot.com/downloads/5077-nvidia-inspector.html)Nvidia Inspector
Then NEXT TO THE DRIVER SECTON, there a Icon with a SCREW DRIVER Click that and it opens a new window with profiles.

On top left side, there a slider, just type in "archeage". When you have found the profile, on the same toolbar of the slider, there is a icon with a red "x" on it. Click it to delete Archeage profile.
Then open your Nvidia control panel, go to 3D Settings. Go to program settings.

Click the "add" button, go to your "Archeage" folder (within the Glyph folder), > "bin32" folder, > add the Archeage application file.
After you have added Archeage in your control panel, Look down, there is a option to pick which processor you want to use.

Click the drop down, and select Nvidia high performance processor or whichever one you are using then click apply,

Another method is:
Step 1. Open your nVidia Control Panel.
Step 2. In the "Adjust image settings with preview" tab, set "Use the advanced 3D image settings".
Step 3. In the "Manage 3D settings" tab, navigate to the "Program Settings" tab and "Add" whichever games are not on the list by either navigating to the .exe or unchecking "Show only programs found on this computer"
Step 4. Once you add your games, including Archeage, select your "preferred graphics processor for this program" to your nVidia GPU.

Cool will test this tonight and post the results. Cheers man.

shadowkass
07-28-2014, 04:46 AM
Further to this step, If this one fails the last thing i'd need you to try on this section is a roll back re-install.
If the above step fails, can you open your device management tab:
http://blog.2-computerdriver.com/wp-content/uploads/2014/07/display-adapters.png
Uninstall the Driver for the 650 ti card and restart the computer.
Once the computer has rebooted (it will look crap btw), Reinstall the driver using the Link here (http://www.geforce.co.uk/drivers/results/76094)(same as normal driver)
Restart the computer again.
I'f it blue screens once more again get the code just to see if it has changed anything there.

Greeker84
07-28-2014, 01:36 PM
Further to this step, If this one fails the last thing i'd need you to try on this section is a roll back re-install.
If the above step fails, can you open your device management tab:
http://blog.2-computerdriver.com/wp-content/uploads/2014/07/display-adapters.png
Uninstall the Driver for the 650 ti card and restart the computer.
Once the computer has rebooted (it will look crap btw), Reinstall the driver using the Link here (http://www.geforce.co.uk/drivers/results/76094)(same as normal driver)
Restart the computer again.
I'f it blue screens once more again get the code just to see if it has changed anything there.

UPDATE

So i followed both of the steps suggested. The game ran much longer than usual but still encountered the bccode 124 issue. I noticed an improvement. So im hoping this is narrowing down the problem.

shadowkass
07-28-2014, 02:22 PM
Ok then, thats very good news.
First of all can you open your Command promt and type in sfc /scannow
try to run the game again and if it cashes grab me the file located at:
C:\Windows\Minidump\050610-22713-01.dmp

Greeker84
07-28-2014, 02:34 PM
Ok then, thats very good news.
First of all can you open your Command promt and type in sfc /scannow
try to run the game again and if it cashes grab me the file located at:
C:\Windows\Minidump\050610-22713-01.dmp

just tried the command and for some strange reason it says I must be an administrator running a console session in order to use sfc utility.

Any ideas?

scratch that got it sorted running now.

Greeker84
07-28-2014, 02:54 PM
http://www.mediafire.com/download/2f95tag6gf7yx3r/072814-15990-01.dmp

http://www.mediafire.com/download/y43jal9i8irbarg/072814-16364-01.dmp

2 more dmp files

shadowkass
07-28-2014, 03:37 PM
BUGCHECK_STR: 0x124_AuthenticAMD

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT

PROCESS_NAME: System

CURRENT_IRQL: 0

STACK_TEXT:
fffff880`031a15b0 fffff800`02f27cb9 : fffffa80`079788d0 fffffa80`06a3f040 00000000`00000009 00000000`00000000 : nt!WheapCreateLiveTriageDump+0x6c
fffff880`031a1ad0 fffff800`02e08ea7 : fffffa80`079788d0 fffff800`02e822d8 fffffa80`06a3f040 00000000`00000000 : nt!WheapCreateTriageDumpFromPreviousSession+0x49
fffff880`031a1b00 fffff800`02d70275 : fffff800`02ee3d00 00000000`00000001 fffffa80`07987820 fffffa80`06a3f040 : nt!WheapProcessWorkQueueItem+0x57
fffff880`031a1b40 fffff800`02ce6261 : fffff880`010cee00 fffff800`02d70250 fffffa80`06a3f000 00000000`00000000 : nt!WheapWorkQueueWorkerRoutine+0x25
fffff880`031a1b70 fffff800`02f7873a : 00000000`00000000 fffffa80`06a3f040 00000000`00000080 fffffa80`06a24040 : nt!ExpWorkerThread+0x111
fffff880`031a1c00 fffff800`02ccd8e6 : fffff880`02fd7180 fffffa80`06a3f040 fffff880`02fe1fc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`031a1c40 00000000`00000000 : fffff880`031a2000 fffff880`0319c000 fffff880`037f1730 00000000`00000000 : nt!KxStartSystemThread+0x16

Theres the issue right there then, driver error.
Gigabyte EasySaver and EasyTune6 (ET6) are known to cause BSOD's on some Win7 systems. Please un-install them immediately.
The run This (http://www.geeks3d.com/gputest/)to stress test.
After which go into the device management again and this time in the processor tab please right click and select upate drivers on all (JUST IN-CASE).

Post the results of the stress test here. try to run the game again and send that minidump report, a new one should be made if it fails again.

Were getting close though!

Greeker84
07-28-2014, 04:12 PM
BUGCHECK_STR: 0x124_AuthenticAMD

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT

PROCESS_NAME: System

CURRENT_IRQL: 0

STACK_TEXT:
fffff880`031a15b0 fffff800`02f27cb9 : fffffa80`079788d0 fffffa80`06a3f040 00000000`00000009 00000000`00000000 : nt!WheapCreateLiveTriageDump+0x6c
fffff880`031a1ad0 fffff800`02e08ea7 : fffffa80`079788d0 fffff800`02e822d8 fffffa80`06a3f040 00000000`00000000 : nt!WheapCreateTriageDumpFromPreviousSession+0x49
fffff880`031a1b00 fffff800`02d70275 : fffff800`02ee3d00 00000000`00000001 fffffa80`07987820 fffffa80`06a3f040 : nt!WheapProcessWorkQueueItem+0x57
fffff880`031a1b40 fffff800`02ce6261 : fffff880`010cee00 fffff800`02d70250 fffffa80`06a3f000 00000000`00000000 : nt!WheapWorkQueueWorkerRoutine+0x25
fffff880`031a1b70 fffff800`02f7873a : 00000000`00000000 fffffa80`06a3f040 00000000`00000080 fffffa80`06a24040 : nt!ExpWorkerThread+0x111
fffff880`031a1c00 fffff800`02ccd8e6 : fffff880`02fd7180 fffffa80`06a3f040 fffff880`02fe1fc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`031a1c40 00000000`00000000 : fffff880`031a2000 fffff880`0319c000 fffff880`037f1730 00000000`00000000 : nt!KxStartSystemThread+0x16

Theres the issue right there then, driver error.
Gigabyte EasySaver and EasyTune6 (ET6) are known to cause BSOD's on some Win7 systems. Please un-install them immediately.
The run This (http://www.geeks3d.com/gputest/)to stress test.
After which go into the device management again and this time in the processor tab please right click and select upate drivers on all (JUST IN-CASE).

Post the results of the stress test here. try to run the game again and send that minidump report, a new one should be made if it fails again.

Were getting close though!

Ok ive uninstalled Easy tune 6, but i cant find easysaver? is it part of easy tune 6? should I also delete all the associated files on my hard drive?

shadowkass
07-28-2014, 04:30 PM
Don't worry about the associasted files, and dont worry about easysaver if you can't find it, just go with the other steps :)

Greeker84
07-28-2014, 04:53 PM
Don't worry about the associasted files, and dont worry about easysaver if you can't find it, just go with the other steps :)

http://www.mediafire.com/download/cfs96p7joymh9j8/072914-14570-01.dmp

bccode 124 again after uninstalling ET6. Fresh dmp file.

shadowkass
07-29-2014, 01:46 AM
Ok then, i think we can finally fix this then :)
Your receiving a FAILURE_BUCKET_ID: X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV.

Simply go Here (http://www.microsoft.com/en-us/download/details.aspx?id=42273), grab the WDK 8.1 Update (for Windows 8.1, 8, and 7 drivers) and run.
In the SDK installation wizard, select Debugging Tools, and clear other components that you don’t want. Note that .NET Framework 4.0 also will be installed.

Once this is done, the issue Should be, finally, gone

Greeker84
07-29-2014, 03:32 AM
Ok then, i think we can finally fix this then :)
Your receiving a FAILURE_BUCKET_ID: X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV.

Simply go Here (http://www.microsoft.com/en-us/download/details.aspx?id=42273), grab the WDK 8.1 Update (for Windows 8.1, 8, and 7 drivers) and run.
In the SDK installation wizard, select Debugging Tools, and clear other components that you don’t want. Note that .NET Framework 4.0 also will be installed.

Once this is done, the issue Should be, finally, gone

Ok I've got it downloaded, I cant seem to find the debugging tools though. I have no idea how this works ;D

update found the correct download here http://www.microsoft.com/en-us/download/confirmation.aspx?id=8279

shadowkass
07-29-2014, 04:07 AM
Start/Programs/Debugging Tools For Windows/Windbg.

Right-click on My Computer
Select Properties
Select Advanced
In the Start up and Recovery section, select Settings; this displays the Startup and Recovery dialog box
In the Write debugging information section, select kernel memory dump

While still in the Start up and Recovery dialog box, ensure that the following options are checked in the System failure section:
- Write an event to the system log
- Send an administrative alert
- Automatically restart
To open the dump file that you want to analyze, select File | Open Crash Dump. You'll be asked if you want to save work-space information. Click Yes.

Don’t be surprised if the debugger seems rather busy following opening of the dump file, especially the first time you try it. It needs to retrieve symbols and, in the case of mini dumps, it needs to retrieve the binaries. This may take a few minutes.

With the dump file loaded into WinDbg, it's time to ask for some diagnostic information. While there are loads of commands to use, two are all you need: !analyze –v and , and lmv.

- !analyze –v displays information describing the state of a system when it crashed, the fault encountered, and who is the primary suspect.

- lmv displays a list of drivers and their path, version and vendor information. It often includes a product description.

Type !analyze –v on the command line at the bottom of the Command window.
Look for a section labeled "Debugging Details." Then, scan down until you find DEFAULT_BUCKET_ID:. This provides the general category of the failure. It shows DRIVER_FAULT, indicating that a driver is the likely culprit. Scanning further down to IMAGE_NAME, we see vdriver.dll.

After this we should see a suspect.
The next step is to confirm the suspect's existence and find any details about him. Typing lm in the command line displays the loaded modules; v instructs the debugger to output in verbose (detail) mode, showing all known details for the modules. This is a lot of information. Locating the driver of interest can take a while, so simplify the process by selecting edit | Find.

Once you have found the issue and suspect: Post the results

Greeker84
07-29-2014, 04:18 AM
Start/Programs/Debugging Tools For Windows/Windbg.

Right-click on My Computer
Select Properties
Select Advanced
In the Start up and Recovery section, select Settings; this displays the Startup and Recovery dialog box
In the Write debugging information section, select kernel memory dump

While still in the Start up and Recovery dialog box, ensure that the following options are checked in the System failure section:
- Write an event to the system log
- Send an administrative alert
- Automatically restart
To open the dump file that you want to analyze, select File | Open Crash Dump. You'll be asked if you want to save work-space information. Click Yes.

Don’t be surprised if the debugger seems rather busy following opening of the dump file, especially the first time you try it. It needs to retrieve symbols and, in the case of mini dumps, it needs to retrieve the binaries. This may take a few minutes.

With the dump file loaded into WinDbg, it's time to ask for some diagnostic information. While there are loads of commands to use, two are all you need: !analyze –v and , and lmv.

- !analyze –v displays information describing the state of a system when it crashed, the fault encountered, and who is the primary suspect.

- lmv displays a list of drivers and their path, version and vendor information. It often includes a product description.

Type !analyze –v on the command line at the bottom of the Command window.
Look for a section labeled "Debugging Details." Then, scan down until you find DEFAULT_BUCKET_ID:. This provides the general category of the failure. It shows DRIVER_FAULT, indicating that a driver is the likely culprit. Scanning further down to IMAGE_NAME, we see vdriver.dll.

After this we should see a suspect.
The next step is to confirm the suspect's existence and find any details about him. Typing lm in the command line displays the loaded modules; v instructs the debugger to output in verbose (detail) mode, showing all known details for the modules. This is a lot of information. Locating the driver of interest can take a while, so simplify the process by selecting edit | Find.

Once you have found the issue and suspect: Post the results

Sorry dude! but this getting way to complicated for me now. I'm not that advanced at debugging. I can't even open the dmp files I have no programs that can open the file.

update
Ive got the windbg open but i cant see the command line? its called command browser?

shadowkass
07-29-2014, 04:20 AM
Ok no worries, let me see if i can get something to do it automatically :) brb

shadowkass
07-29-2014, 04:30 AM
Right then, Simple thing here we can do.
Turn the system off and unplug it.
Take out your graphics card and turn the system on while the monitor is plunged into the on-bored graphics.
Run Archeage and grab me another .dmp file if it crashes.
While your waiting for things to load, give the fan of the graphics card you took out a clean with cottern buds (handle the card with care)

Load the .dmp file here.
If you experienced a crash without your graphics card in then reinsert the card, reload and retry archeage, again grabbing a .dmp file if it goes crazy again.


Let me know how that goes for you. The 0x124_AuthenticAMD report indicates that there is a Hardware issue so this method will eliminate two possibilities

we are very close though to the issue i believe :)

Greeker84
07-29-2014, 04:49 AM
Right then, Simple thing here we can do.
Turn the system off and unplug it.
Take out your graphics card and turn the system on while the monitor is plunged into the on-bored graphics.
Run Archeage and grab me another .dmp file if it crashes.
While your waiting for things to load, give the fan of the graphics card you took out a clean with cottern buds (handle the card with care)

Load the .dmp file here.
If you experienced a crash without your graphics card in then reinsert the card, reload and retry archeage, again grabbing a .dmp file if it goes crazy again.


Let me know how that goes for you. The 0x124_AuthenticAMD report indicates that there is a Hardware issue so this method will eliminate two possibilities

we are very close though to the issue i believe :)

I'm not sure I'm going to go this far! all my games work fine so I know its not my graphics card plus I've cleaned everything out that was my first step when this issue occurred. I think the game is just badly optimized. Plus I dont want to risk messing something up for the sake of AA. I have sent TRION a lot of files too. It would be great if they could actually look at them. AA is indeed the 'black sheep' in this issue. Trion needs to fix this. Thanks for all your help though man you have been very kind but i'm throwing in the towel for just now until TRION get their act together and fix their game!

shadowkass
07-29-2014, 05:04 AM
I'm not sure I'm going to go this far! all my games work fine so I know its not my graphics card plus I've cleaned everything out that was my first step when this issue occurred. I think the game is just badly optimized. Plus I dont want to risk messing something up for the sake of AA. I have sent TRION a lot of files too. It would be great if they could actually look at them. AA is indeed the 'black sheep' in this issue. Trion needs to fix this. Thanks for all your help though man you have been very kind but i'm throwing in the towel for just now until TRION get their act together and fix their game!

I'm sorry to hear but i fully understand,
The issue with BSOD is its pain in the arse to sort though 10% of the time its just to much of a pain.
I do hope you manage to get on at some point, if you do Hit me up! :)

Greeker84
07-29-2014, 05:18 AM
Actually just requesting a refund. Even for an Alpha/beta this is pretty poor. Trion clearly cant handle the project they have taken on and leaving players like myself in the dark seems to be their strong point. Wont be purchasing anything from them again.

WNxArcticwolf
07-29-2014, 07:17 AM
well if you did some searching This stop code is a result of CPU became unresponsive and remains in a deadlock situation. That is CPU is not responding to any interrupts. About 80 % of the time, this issue is caused by a faulty core inside the CPU. On some occasions a faulty device driver can also make the CPU unresponsive and lead to this BSOD. https://www.google.co.uk/?gws_rd=ssl#q=Error%3A+CLOCK_WATCHDOG_TIMEOUT so how can trions world be blamed when its hard ware

Greeker84
07-29-2014, 08:58 AM
well if you did some searching This stop code is a result of CPU became unresponsive and remains in a deadlock situation. That is CPU is not responding to any interrupts. About 80 % of the time, this issue is caused by a faulty core inside the CPU. On some occasions a faulty device driver can also make the CPU unresponsive and lead to this BSOD. https://www.google.co.uk/?gws_rd=ssl#q=Error%3A+CLOCK_WATCHDOG_TIMEOUT so how can trions world be blamed when its hard ware

Lol ive been researching and testing this for two weeks. Read the actual thread mate.

Phables
07-29-2014, 09:08 PM
good call Geeker

Maena
07-29-2014, 09:39 PM
I am having the same problem. Interesting to note that I am also AMD/Nvidia. I have given my crash logs to Trion in hopes that this will be sorted soon.

Gentatsu
07-29-2014, 10:29 PM
While i have no solution for this issue. I can say this, Just because their isnt tons or thousands of posts or players that arent not complaining or do not have an issue, does not mean this couldnt be a coding issue or lack their of issue.

After reading this entire thread I get the feeling that the game was running fine for folks until 1.2 came out. So that alone tells me something changed on Trions end with the coding. Could be that a simple change or addition in the update is now causing this issue with certain types of hardware set ups.

For those claiming its his hard ware and cant be possible for the issue to be the games fault. has obviously never played UO by OSI, Eq, SWG by SONY, LOTRO & DDO by TURBINE who have all at one time or another had issues exactly like this. which was caused by an attempt to change or improve a active set of parameters in an exsisting program. Most recently, Turbines LOTRO when they upgraded their downloading / update system on their launcher that caused certain players using a specific OP system and Hardware set up to either just crash or get the BSOD. Why did it happen? because certain parameters were changed in the code and no longer fully supported every piece of hardware on the market. which was mostly fixed over a 3 week period.

but yes, in a lot of cases BSOD can be caused by hardware or software failure on a players pc. but as this person has shown over 2 weeks it appears he has gone over everything and it seems fine. Also a few other people seem to be suffering from this same issue.

Hopefully Trion will investigate this issue properly and help make sure it is resolved.

Greeker84
07-30-2014, 01:32 PM
While i have no solution for this issue. I can say this, Just because their isnt tons or thousands of posts or players that arent not complaining or do not have an issue, does not mean this couldnt be a coding issue or lack their of issue.

After reading this entire thread I get the feeling that the game was running fine for folks until 1.2 came out. So that alone tells me something changed on Trions end with the coding. Could be that a simple change or addition in the update is now causing this issue with certain types of hardware set ups.

For those claiming its his hard ware and cant be possible for the issue to be the games fault. has obviously never played UO by OSI, Eq, SWG by SONY, LOTRO & DDO by TURBINE who have all at one time or another had issues exactly like this. which was caused by an attempt to change or improve a active set of parameters in an exsisting program. Most recently, Turbines LOTRO when they upgraded their downloading / update system on their launcher that caused certain players using a specific OP system and Hardware set up to either just crash or get the BSOD. Why did it happen? because certain parameters were changed in the code and no longer fully supported every piece of hardware on the market. which was mostly fixed over a 3 week period.

but yes, in a lot of cases BSOD can be caused by hardware or software failure on a players pc. but as this person has shown over 2 weeks it appears he has gone over everything and it seems fine. Also a few other people seem to be suffering from this same issue.

Hopefully Trion will investigate this issue properly and help make sure it is resolved.
Very well said indeed sir. Currently troubleshooting with trion support at the moment. Will post any results here and fingers crossed a reason for the error.

Ohoni
07-30-2014, 03:35 PM
I've been having this problem too. Just got into Beta today so have had no experience with other builds, but I've been able to play tons of other games, including Wildstar, ES, and GW2, without this problem, so I highly doubt it's a hardware issue specific to my rig. Here's what I posted to the bug board earlier today:

I was able to get into character creation, and was fiddling with the facial settings for about fifteen minutes or so, and then it locked up, started making a buzzing sound, and then my computer blue screened and crashed. That's the first time that's happened in years, and I've been playing a ton of games with high settings on it.

For diagnostic purposes, I'm running Windows 7 64, have a Geforce GTX 550Ti card, AMD FX-1600 six-core 3.3ghz processor, 12gb ram, and the only program I had running at the time was Firefox.

Cadacus
07-30-2014, 05:42 PM
Just got into the beta today and I'm having the exact same issue.

Maena
07-30-2014, 06:15 PM
Well, hopefully this is all sorted soon. I have not heard back from support since providing them with logs yesterday. That department is probably so swamped right now with the beta event. *sigh*. Hopefully we'll get a chance to get into the game soon...

ShakiraFuego
07-30-2014, 06:37 PM
Same issue...Win 7 64-bi,t AMD Radeon HD 7800 graphics card, 8GB RAM w/ Intel Core i5-2500K CPU 3.30 GHz

It's a bummer because so far the game looks great, what little I've been able to play of it. :(

Brambling
07-30-2014, 06:40 PM
I just tried to play for the first time today and I get blue screened.
It's a bit disheartening, but at least now I know that this problem (well in my case) is because of hackshield. (I've tried playing any game that uses it and they all cause my computer to lock up and crash)

Hopefully there will be some solution that comes from this.

Ohoni
07-30-2014, 06:49 PM
It might be hackshield on my computer too, since I've never used it before. What does it do other than cause crashes?

Brambling
07-30-2014, 07:13 PM
What does it do other than cause crashes?
That's the million dollar question, m8.

Phables
07-30-2014, 10:33 PM
something seriously wrong here, can we get anything helpful from someone official

Stingray
07-30-2014, 10:44 PM
Blue screening is generally i case of a hardware issue. If you are experiencing this some things that may help are:

1 - Update your BIOS, you can find out how Here (http://www.pcworld.com/article/187437/how_to_update_your_bios.html)


Works for me thx man. No more BSOD since i updated my bios. :)

Anathema
07-30-2014, 10:46 PM
BSOD is most likely issue with your GPU cooling, in my case the GPU usage sits on 99% pretty much all the time.
If you are overclocked you might review it again and lower the clocks, if not then you have ♥♥♥♥ty case/gpu/cpu cooling whatever.
The game is not causing BSOD's by itself, it just hardware protection which is shutting your computer to prevent damage.
You also might probably want to clean it off the dust, it does wonders trust me.

It's not heat. I've sat and watch my heat rise then level off, then crash. 45C is not too much.

apeglegbaby
07-30-2014, 11:07 PM
ok so im having the same problem with the BSoD, went to contact us to put in a ticket about it and i see this "Sorry, the email function has been disabled by the admin" lol

Nearyou
07-31-2014, 04:59 AM
Ehh.. same here.. tried a lot of solutions but still nothing.. Can't play CBT bcs of that BSODs ... and no one knows any resolve for this.. O_O

Greeker84
07-31-2014, 05:27 AM
Hi folks OP here! Ive been troubleshooting this for 2 weeks it is not a hardware issue as such. Game coding can cause hardware to behave in unintended ways. This issue occured post 1.2 update. Its looking like a problem with the game spent 70+ hours on this easy. Troubleshooting with Trion atm if I get any results I'll post them here. In regards to bios updates be absolutely sure you know what you are diong or your motherboard will turn your pc into a giant paper weight.

Anathema
07-31-2014, 06:12 AM
Hi folks OP here! Ive been troubleshooting this for 2 weeks it is not a hardware issue as such. Game coding can cause hardware to behave in unintended ways. This issue occured post 1.2 update. Its looking like a problem with the game spent 70+ hours on this easy. Troubleshooting with Trion atm if I get any results I'll post them here. In regards to bios updates be absolutely sure you know what you are diong or your motherboard will turn your pc into a giant paper weight.

Please let us know. I've been following this thread. Maybe it will save this game for me.

oshmor
07-31-2014, 06:13 AM
Yup, I to am getting the BSOD.

Maena
07-31-2014, 10:59 AM
Still hoping for a response here as well.

Spache
07-31-2014, 12:24 PM
Same here i can't play :(, after a few minutes i get a BSOD or my computer just freezes.

Greeker84
07-31-2014, 12:41 PM
This issue has actually been present since Alpha the amazing thing is it has not even been addressed before beta it seems a bit counter productive to me. It's not how a game should be tested. At least we now know it's not our systems, it's the game.

feep
07-31-2014, 02:00 PM
I have been getting BSODs, screen/system lockups, kickbacks to PLAY screen, etc. etc. off and on. Sometime I play for an hour or so ok then maybe for a few hours I cannot even start the game. After game loading screen finishes I see my character in the game for a few seconds then boom - it crashes. Funny thing is its on and off. Sometimes I play for a while ok then boom - it blows up. Fatal direct x errors and all kinds of stuff going on.

Greeker84
08-01-2014, 12:50 PM
Still no reply from trion guys.

Maena
08-01-2014, 01:47 PM
Same as Greeker :(. running LinX now to see what I can find. The memory test looks a bit too complicated for me...

Darianna77
08-01-2014, 02:24 PM
For me it helps for now that i have underclock my GPU with MSI Afterburner....have change it for 20 Mhz and i can play now without a crash since 3 Hours or so...
My Card was Overclocked from home...so i have try it with 20 MHz down..

Maybe a try for you?

feep
08-01-2014, 03:34 PM
Something is up. Peeps and myself running many other mmo games (Guildwars2 FF14ARR, ESO, Wildstar, whatever with standard or max graphics with no problems yet having many issues BSODs etc. in the ArcheAge beta. It is beta so I hope these problems are them just doing "beta stuff" causing these problems.

Loving Archage. I just having alot of problems playing the beta due to BSODS etc. Hope things get better because I really want to play ArcheAge.

divergerjulz
08-01-2014, 04:46 PM
I have had hard crashes almost every time I try to close the game, and my fps has all kind of lows. One day it seems I can play for a couple hours with no problem, then the next I can't even play 10 min without some very bad lag. Here are some specs, I dont know if its my computer or the game:

Processor: Intel(R) Core(TM)2 Quad CPU @ 2.66GHz (4 CPUs), ~3.2GHz
Memory: 4096MB RAM
DirectX Version: DirectX 11
Card name: NVIDIA GeForce GTX 550 Ti

Not the best computer, but it plays most games quite easily with no problems like this

Greeker84
08-02-2014, 08:17 AM
I really don't think we'll get a hot fix for this, may as well wait until release.

Archimus
08-02-2014, 11:32 AM
Bonjour,

Je suis français et j'ai exactement le même problème avec l'écran bleu. Tous les jeux les plus récents fonctionnent. Wildstar étant celui le plus récent actuellement, fonctionne parfaitement. Je rencontre des problèmes après 5 minutes de jeu sur ArcheAge. J'ai également contacté le support pour savoir l'origine. J'attends pour le moment, je suis passé au niveau 3 du problème.

Hello,

I am French and I have exactly the same problem with the blue screen. All the latest games work. Wildstar is the newest currently works perfectly. I am having problems after 5 minutes on ArcheAge. I also contacted support to find the origin. I wait for the moment, I went to level 3 of the problem.


http://img15.hostingpics.net/pics/158510201408021451449.jpg

Fedj
08-02-2014, 11:34 AM
Not even sure release will fix this.... realize we may be in "beta" but the only beta part about it is all the translation(s), not a lot of coding changes..
I have been dealing with this BSOD(ing) though mine i don't get a BSOD just a black screen and eventually a reboot (once the dump is done) It is the Nvidia +DX krnl crashing for me.. i have gotten three "decent" size play sessions so far.. longest was after i reloaded my PC and played for the first time.. (got about 5 hours) most of the time i last minutes.. or seconds..

i have done just about everything i can think of (as i stated before even reloaded my OS thinking perhaps after 4 years something had finally gotten jacked with my Nvidia drivers), I suspect this is a combination of mainly crappy coding, and a tiny bit of "iffy" hardware.. I throw in the crappy coding because no other game does this to me, but i put in the iffy hardware because obviously not EVERYONE is getting this..

on other games where people experience these crashes there are a lot of "this fixed it for me" situations from underclocking your GPU core/memory to changing the TdrDelay in the registry.. so far none of those fixed it for me.. changing the TdrDelay gave me the best luck so far.. (went from lasting seconds up to lasting minutes) i also started deleting the cahced DX11 directory (for the game) after every crash/restart... but still no 100% fix..

Sadly i don't have access too or $ to blow to buy a new video card, and see how it would respond then in my system...

hopefully eventually someone comes up with a more permanent fix, but for me.. i suspect i am going to look at getting a refund, this is silly to pay for a alpha/beta and get to play for 5 seconds up to 5 hours (with about 8 hours total) randomly...

(and i will kick anyone who says "this is a beta expect that" realize this is a localization beta.. not a coding beta.. BIG DIFFERENCE)

Greeker84
08-02-2014, 12:23 PM
Not even sure release will fix this.... realize we may be in "beta" but the only beta part about it is all the translation(s), not a lot of coding changes..
I have been dealing with this BSOD(ing) though mine i don't get a BSOD just a black screen and eventually a reboot (once the dump is done) It is the Nvidia +DX krnl crashing for me.. i have gotten three "decent" size play sessions so far.. longest was after i reloaded my PC and played for the first time.. (got about 5 hours) most of the time i last minutes.. or seconds..

i have done just about everything i can think of (as i stated before even reloaded my OS thinking perhaps after 4 years something had finally gotten jacked with my Nvidia drivers), I suspect this is a combination of mainly crappy coding, and a tiny bit of "iffy" hardware.. I throw in the crappy coding because no other game does this to me, but i put in the iffy hardware because obviously not EVERYONE is getting this..

on other games where people experience these crashes there are a lot of "this fixed it for me" situations from underclocking your GPU core/memory to changing the TdrDelay in the registry.. so far none of those fixed it for me.. changing the TdrDelay gave me the best luck so far.. (went from lasting seconds up to lasting minutes) i also started deleting the cahced DX11 directory (for the game) after every crash/restart... but still no 100% fix..

Sadly i don't have access too or $ to blow to buy a new video card, and see how it would respond then in my system...

hopefully eventually someone comes up with a more permanent fix, but for me.. i suspect i am going to look at getting a refund, this is silly to pay for a alpha/beta and get to play for 5 seconds up to 5 hours (with about 8 hours total) randomly...

(and i will kick anyone who says "this is a beta expect that" realize this is a localization beta.. not a coding beta.. BIG DIFFERENCE)

Totally agree with your reply. I get the feeling Trion are dragging their heels with this issue. Not even a post in the "known issues" section. Im also waiting on trion getting back to me. If its not fixed I too will get a refund. Ive played many alpha/beta test and realise they can be buggy, but this issue should be getting some major attention. We shall see.

archangeforever
08-02-2014, 01:21 PM
same problem as you crash or blue screen after 5 minutes of play
agreement of c ets a beta but a good beta ca bug limit but no pay and have no concrete answer in 3 days as to say that the game is stillborn.
the most frustrating thing about it is that develloppeurs not be preoccupied problems, c is also why ArcheAge will eventually like many F2P, c ets to say play 3 or 4 months and then switch to something else

Fedj
08-02-2014, 04:38 PM
well one thing to keep in mind trion is NOT the developer just the publiser, in fact i question if they are doing the translation in house, or if that is being subbed out to another company even (perhaps XL games even)..

so even when you submit a bug like this is has to go from Trion to XL games to XLgame dev team, to a "fix" back to Trion then to be loaded... and that is a fix.. even as a trouble ticket i bet it has to follow the same path once the issue is not resolved using the standard "reboot your computer" spreadsheet all MMO and Game companies follow :)

MikeL2208
08-02-2014, 06:14 PM
Requested a refund today. Hopefully that goes smooth. Been following this thread for a while now hoping for answers. Tried many of the steps posted hear and elsewhere with no luck. Bsod and hard restarts after about 5 minutes for me as well. Have recently run ESO, wildstar, gw2, Diablo 3, rift, ffxiv all perfectly fine. I'm not a tech guru and don't think I should even have to attempt to try 90% of these fixes for a game I purchased. Here's hoping to some news after this beta.

Ridron
08-02-2014, 08:22 PM
I've had the same BSOD issues since I first installed the game. I'm glad to see that it's just not me but at the same time it's not a good sign that so many people have this issue and they have been so silent on it.

BSODvictim
08-02-2014, 08:22 PM
Simple truth on my part:

Installed the Beta this after getting a key from MMORPG.com.
3 separate attempts to launch the game program since the start of this "Beta event".
Was only able to click the "Connect" button for the servers.
All 3 occasions ended with not really a BSOD, but instead a freeze to blackscreen crash followed by computer reboot.
Game is now uninstalled.

I have absolutely no issues with Steam games, anything NCSoft (GW2 and Wildstar mostly), 3 Blizzard games, Smite, League of Legends, EA's all-intrusive Origin, Firefall, anything SoE (Landmark and Planetside 2), and even TESO (mind it was only the Beta, haven't touched the retail with a 10ft pole). Not a single one of 100's to possibly 1,000's of games have this effect on my PC. However it would seem that ArcheAge is the catalyst problem with these crashes. I even used to have Trion's Rift on my PC (within it's 6 months post-launch, prior to the expansion) and Defiance prior to the whole Glyph system. I'm not sure if this issue is directly related to something tied into Trion's Glyph or ArcheAge, but they both came in the same destructive package with cataclysmic results.


P.S. There's only one single game in memory that ever had this kind of issue. Age of Conan: Hyborian Adventures. When it first launched and there was a major patch (that was 1.3 months late), the thing caused several 1,000 PC's to BSoD. Mine was one of them. Mind you that computer has long since been stripped down, built, rebuilt, and passed on to family members for "upgrades" while I built a new beast entirely, but it was still up there at the time. Computer programs should effect hardware in such a way that they cause complete system failure due to interruption in the core operation of the OS (which seems to be exactly what ArcheAge is doing and what AoC did).

0nce
08-02-2014, 09:09 PM
Simple truth on my part:

Installed the Beta this after getting a key from MMORPG.com.
3 separate attempts to launch the game program since the start of this "Beta event".
Was only able to click the "Connect" button for the servers.
All 3 occasions ended with not really a BSOD, but instead a freeze to blackscreen crash followed by computer reboot.
Game is now uninstalled.

I have absolutely no issues with Steam games, anything NCSoft (GW2 and Wildstar mostly), 3 Blizzard games, Smite, League of Legends, EA's all-intrusive Origin, Firefall, anything SoE (Landmark and Planetside 2), and even TESO (mind it was only the Beta, haven't touched the retail with a 10ft pole). Not a single one of 100's to possibly 1,000's of games have this effect on my PC. However it would seem that ArcheAge is the catalyst problem with these crashes. I even used to have Trion's Rift on my PC (within it's 6 months post-launch, prior to the expansion) and Defiance prior to the whole Glyph system. I'm not sure if this issue is directly related to something tied into Trion's Glyph or ArcheAge, but they both came in the same destructive package with cataclysmic results.


My EXACT problem. PHEW! I thought it was my computer. I will stop trying to fix it on my own and wait for a patch or something. I run a GTX 570 and at the login screen the game uses 70% of my GPU. Wat...

Fedj
08-02-2014, 09:09 PM
my crashes are also black screen/freeze untill system reboots (the pause is your computer making a .DMP file for the BSOD...

i have now been in the game about 2 hours shockingly with no crash (this is 2nd longest time period in game) only thing i am doing different atm is playing in a window (so i could monitor/log all my voltages/temps on my other screen)

also changed TdrDelay to 300 seconds from 10... didn't seem to make any difference earlier.. but if anyone is wondering what i am talking about this is the site i used to do the regedits...

and i don't suggest regediting unless your feel very comfortable doing it...

http://forums.amd.com/game/messageview.cfm?catid=444&threadid=166704&enterthread=y

0nce
08-02-2014, 10:30 PM
I went to roadsend post in dewstone plains to turn on my main quest line and I crashed. Every time I would log in it would crash. I put the game in windows mode and I would select an alternate window while the map loaded my character. It loaded and was running fine. As soon as I chose the game as my active window my computer goes black and restarts (Blue screen disabled).

Greeker84
08-03-2014, 12:45 AM
All I really want from TRION is for them to acknowledge that there is an issue. The known issues section of the forum has nothing about this game breaking bug even though this error has been present in the Alpha for 3 weeks and now beta.

RuaX
08-03-2014, 02:04 AM
I have the exact same problem. Cant play the game as it keeps crashing my computer. Im 100% sure its not my comuter. As every other game runs just fine. I have played 100+ games...
Trion please fix this!

Calidor
08-03-2014, 06:27 AM
Do you have McAfee by any chance? Try and shut it down (or any virus scanner you may have running). That's what finally fixed the issue for me.

Obviously just shut it off for the game... and turn it on afterwards. Not ideal but it worked..

Greeker84
08-03-2014, 11:20 AM
Do you have McAfee by any chance? Try and shut it down (or any virus scanner you may have running). That's what finally fixed the issue for me.

Obviously just shut it off for the game... and turn it on afterwards. Not ideal but it worked..

This has been tried many times for the bccode error to no effect unfortunately.

Brambling
08-03-2014, 11:21 AM
Had this problem the day this current Beta session started and I've done everything humanly possible to see if it was something on my end and I got nothing.
In another BSOD thread (I'm amazed there are so many and no useful responses from staff given) I believe the issue might be caused by hackshield. I downloaded a few other MMOs that run using it and they all caused the same BSOD or the freeze to black screen then auto restart crap that AA does.
I'd also add that I played another MMO that used hackshield for a good while and then suddenly a few months ago these BSOD issues started!

I really would like to try more solutions, but I don't have a test computer to try anything out on and I'm not exactly keen on my computer continually crashing while looking for one.

Fedj
08-03-2014, 05:09 PM
i had wondered if it might be hackshield, i laugh at all the people saying "it is because AA uses better graphics" *rolls eyes*.. if a video card is being used 99% and the full range of video memory is being drawn in game A vs game B as long as both are Dx9 or dx11 "better graphics" dont mean jack crap if one crashes and one does not.. something else is going on...

i will do some looking into hackshield tonight, so far i ahve been playing MUCH better than i was previously, but i haven't a clue why.. did nothing new :(

Hattori
08-03-2014, 05:43 PM
Check your Startup programs make sure only basic stuff is running, if your hardware is fully functional there is a high chance a piece of running software is causing the BSOD's as it seems to be the case with one player, be sure to double check temperatures using RealTemp, other software isn't always reliable.

Saturos
08-03-2014, 07:03 PM
http://i61.tinypic.com/29w1noi.jpg

I got a key, downloaded beta and have crashes periodically. Sometimes I can play long, sometimes it crashes as soon as I load into the world. I play other games on high graphics without problems(like Tera or Betrayer, Wildstar).I have Gtx 570, i5-2500k @ 3.30 GHZ, 8 gb RAM.
Direct X 11.
I have updated my drivers for Nvidia and my system is full updated. My fans are always on high and it keeps the temp tolerable, although sometimes I am afraid the card gets hot after while. I monitor it, and noticed the crash happens as soon as it loads in when the temp is 60 degree F, or 80s after the game been on a while. Not sure what to do, seems like people think its the game and not the systems

0nce
08-03-2014, 07:52 PM
http://i61.tinypic.com/29w1noi.jpg

I got a key, downloaded beta and have crashes periodically. Sometimes I can play long, sometimes it crashes as soon as I load into the world. I play other games on high graphics without problems(like Tera or Betrayer, Wildstar).I have Gtx 570, i5-2500k @ 3.30 GHZ, 8 gb RAM.
Direct X 11.
I have updated my drivers for Nvidia and my system is full updated. My fans are always on high and it keeps the temp tolerable, although sometimes I am afraid the card gets hot after while. I monitor it, and noticed the crash happens as soon as it loads in when the temp is 60 degree F, or 80s after the game been on a while. Not sure what to do, seems like people think its the game and not the systems

I also have the GTX 570 and i5-2500k. Sometimes I can play for a while and other times it's as soon as the game loads.

Bug check code: 00000117


Probably caused by: watchdog Driver


The VIDEO_TDR_TIMEOUT_DETECTED bug check has a value of 0x00000117. This indicates that the display driver failed to respond in a timely fashion.

I've tried multiple different nvidia drivers. None seem to help.

Fedj
08-03-2014, 08:57 PM
hmmmm ok that is odd.. 3rd person here with 570 GTX and i5-2500k but 16gb of ram also it is a 570gtx asus superclock (so factory overclock) and yes i have tried to underclock it.. no change overall..


i promise it isn't a random driver/software loaded or temps.. (card runs at like 65C and cpu at 54C) and it was crashing even after a fresh load... but it is completely random as other have said.. today and last night were VERY nice/lucky to me.. got to play a good 5-8 hours... but day before.. it was crashing almost as soon as textures started to pop on screen after character selection...

Rita
08-03-2014, 10:01 PM
I did play CB1 and now I have been playing CB2.
Did not have any crashing issues until about 2 days back.

Ever since Glyph was patched I have started to get crashes. One time it was visible BSOD, other times the computer that restarts.
I keep my character online even when I am not playing - as F2P I need all the LP I can get.
But quite often when I return, I get a message that gods have disconnected me. When I press OK, then the game closes and the PC restarts with a message that it was not properly shut down (i.e. had crashed).
The last one happened when I ported back from the Mirage Island. The loading screen was on for several minutes and when I finally spawned in a zone, I got a message re gods having disconnected me and yet again a reboot.
I do not have this problem with other games I am playing.

System Specs: PC Windows Vista 64, Q6600 2.40, 4 GB RAM, Geforce GT 610, Thompson Speedtouch, DSL (wifi).



Game log prior to disc/BSOD:

<07:11:07> ApplySharedMorphTargets - game/objects/characters/nuian/male/hair/nu_m_hair011/nu_m_hair011.chr - objects/characters/nuian/male/face/face00/nu_m_face00.chr not exist
<07:11:07> [Warning] failed to stream material xml(game/objects/characters/nuian/male/parts/cp/obj/Material #513.mtl)
<07:11:07> ApplySharedMorphTargets - game/objects/characters/nuian/male/hair/nu_m_hair011/nu_m_hair011.chr - objects/characters/nuian/male/face/face00/nu_m_face00.chr not exist
<07:11:07> [Warning] non-slice task(11.13 ms) : LogToFileTask
<07:11:07> [Warning] missing chr material : game/objects/characters/nuian/male/parts/cp/obj/nu_m_cp_cloth027.mtl (chr: game/objects/characters/nuian/male/parts/cp/obj/nu_m_1cp301.chr)
<07:11:25> [Warning] failed to stream material xml(game/objects/characters/nuian/female/parts/ar/obj/nu_f_ar_cloth031.mtl)
<07:11:25> [Warning] missing chr material : game/objects/characters/nuian/female/parts/ar/obj/nu_f_ar_cloth031.mtl (chr: game/objects/characters/nuian/female/parts/ar/obj/nu_f_1ar312_1arm005.chr)
<07:11:55> [Warning] [net 04:11:55.513] [time] remote time estimation restarted; estimate accumulator age was 0.549040
<07:12:20> [Warning] failed to stream material xml(game/objects/env/06_unit/06_glider/glider_bx_blup02.mtl)
<07:12:20> [Warning] Cannot load texture objects/characters/ferre/female/face/face01/fe_f_face01_fur_sss.dds, file missing [File=objects/characters/ferre/female/face/face01/fe_f_face01_fur_sss.dds]
<07:12:20> [Warning] Error: CShaderMan::mfCreateShaderResources: Couldn't find subsurface texture 'objects/characters/ferre/female/face/face01/fe_f_face01_fur_sss.dds' in path '' [File=objects/characters/ferre/female/face/face01/fe_f_face01_fur_sss.dds]
<07:12:20> [Warning] missing chr material : game/objects/characters/ferre/male/parts/ar/obj/fe_m_ar_leather221.mtl (chr: game/objects/characters/ferre/male/parts/ar/obj/fe_m_1arm003_2ar501.chr)
<07:12:21> [Warning] Failed to Load Character file [File=game/objects/characters/ferre/male/face/fe_m_beard01.chr]
<07:12:30> [Warning] non-slice task(23.11 ms) : Animation
<07:12:35> [Warning] non-slice task(57.54 ms) : Animation
<07:12:42> [Warning] [net 04:12:42.076] [time] remote time estimation restarted; estimate accumulator age was 0.642037
<07:12:43> [Warning] Pathfinding in animation graph failed (Tarok, player_full_body) - no path from 'Lion_DriverRunToIdle' to 'jump_pangolin_loop'
<07:12:44> [Warning] non-slice task(20.50 ms) : Animation
<07:12:51> [Warning] non-slice task(12.64 ms) : Animation
<07:13:07> [Warning] failed to stream material xml(game/objects/characters/ferre/male/hair/fe_m_hair03/fe_m_hair03_hm_type3_blup01.mtl)
<07:13:07> [Warning] Error: CShaderMan::mfCreateShaderResources: Couldn't find subsurface texture 'objects/characters/ferre/female/face/face01/fe_f_face01_fur_sss.dds' in path '' [File=objects/characters/ferre/female/face/face01/fe_f_face01_fur_sss.dds]
<07:13:08> [Warning] missing chr material : game/objects/characters/ferre/male/parts/ar/obj/fe_m_ar_leather210.mtl (chr: game/objects/characters/ferre/male/parts/ar/obj/fe_m_1ar106_1arm005_1bt004_1sh008.chr)
<07:13:08> [Warning] Failed to Load Character file [File=game/objects/characters/ferre/male/face/fe_m_beard01.chr]
<07:13:08> [Warning] non-slice task(24.81 ms) : Animation
<07:13:15> [Warning] failed to stream material xml(game/objects/characters/nuian/female/parts/bo/obj/nu_f_bo_leather041.mtl)
<07:13:15> [Warning] missing chr material : game/objects/characters/nuian/female/parts/bo/obj/nu_f_bo_leather041.mtl (chr: game/objects/characters/nuian/female/parts/bo/obj/nu_f_1bf001_1bo201.chr)
<07:13:15> [Warning] non-slice task(10.13 ms) : Animation
<07:13:20> [Warning] non-slice task(53.01 ms) : Animation
<07:13:26> [Warning] non-slice task(36.04 ms) : Animation
<07:13:41> [Warning] Animation-queue overflow. More then 17 entries. This is a serious performance problem. game/objects/env/06_unit/06_glider/glider_b_lv_c.chr
<07:13:45> [Warning] non-slice task(11.15 ms) : Animation
<07:13:49> [Warning] failed to stream material xml(game/objects/characters/nuian/female/parts/ar/obj/nu_f_ar_metal044.mtl)
<07:13:49> [Warning] missing chr material : game/objects/characters/nuian/female/parts/ar/obj/nu_f_ar_metal044.mtl (chr: game/objects/characters/nuian/female/parts/ar/obj/nu_f_1ar106_1arm006_4ar101_4sh040.chr)
<07:13:52> [Warning] non-slice task(10.45 ms) : Animation
<07:14:00> [Warning] non-slice task(11.30 ms) : Animation
<07:14:01> [Warning] failed to stream material xml(game/objects/env/06_unit/06_glider/glider_b_lv_c_grap02.mtl)
<07:14:01> [Warning] Error: CShaderMan::mfCreateShaderResources: Couldn't find subsurface texture 'objects/characters/ferre/female/face/face01/fe_f_face01_fur_sss.dds' in path '' [File=objects/characters/ferre/female/face/face01/fe_f_face01_fur_sss.dds]
<07:14:02> [Warning] [net 04:14:02.409] [time] remote time estimation restarted; estimate accumulator age was 0.562034
<07:14:02> [Warning] Failed to Load Character file [File=game/objects/characters/ferre/male/face/fe_m_beard01.chr]
<07:14:03> [Warning] Pathfinding in animation graph failed (Relitits, player_full_body) - no path from 'Horse_DriverRunToIdle' to 'jump_bear_loop'
<07:14:11> [Warning] Pathfinding in animation graph failed (Snowmane Snowlion, horse_full_body.xml) - no path from 'Freefall Start' to 'FIST_MO_NORMAL_RUN'
<07:14:12> [Warning] non-slice task(11.56 ms) : Animation
<07:14:16> [Warning] [net 04:14:16.010] [time] remote time estimation restarted; estimate accumulator age was 0.881050
<07:14:17> [Warning] ray outdated (ChickenBoid)
<07:14:18> [Warning] failed to stream material xml(game/objects/characters/elf/male/parts/bo/obj/el_m_bo_cloth022.mtl)
<07:14:18> [Warning] Pathfinding in animation graph failed (Tarok, player_full_body) - no path from 'Lion_DriverRunToIdle' to 'jump_wildboar_loop'
<07:14:18> [Warning] missing chr material : game/objects/characters/elf/male/parts/bo/obj/el_m_bo_cloth139.mtl (chr: game/objects/characters/elf/male/parts/bo/obj/el_m_1bo201.chr)
<07:14:23> [Warning] [net 04:14:23.899] [time] remote time estimation restarted; estimate accumulator age was 1.862107
<07:14:26> [Warning] Pathfinding in animation graph failed (Reti, player_full_body) - no path from 'Horse_DriverRunToIdle' to 'jump_pangolin_loop'
<07:14:33> [Warning] non-slice task(33.09 ms) : Animation
<07:14:36> [Warning] ray outdated (ChickenBoid)
<07:14:39> [Warning] failed to stream material xml(game/objects/characters/elf/male/parts/pt/obj/el_m_pt_cloth230.mtl)
<07:14:41> [Warning] non-slice task(23.70 ms) : Animation
<07:14:43> [Warning] ray outdated (ChickenBoid)
<07:14:44> [Warning] failed to stream material xml(game/objects/env/06_unit/06_glider/glider_bx_blup02.mtl)
<07:14:44> [Warning] Error: CShaderMan::mfCreateShaderResources: Couldn't find subsurface texture 'objects/characters/ferre/female/face/face01/fe_f_face01_fur_sss.dds' in path '' [File=objects/characters/ferre/female/face/face01/fe_f_face01_fur_sss.dds]
<07:14:44> [Warning] missing chr material : game/objects/characters/ferre/male/parts/ar/obj/fe_m_ar_leather221.mtl (chr: game/objects/characters/ferre/male/parts/ar/obj/fe_m_1arm003_2ar501.chr)
<07:14:45> [Warning] Failed to Load Character file [File=game/objects/characters/ferre/male/face/fe_m_beard01.chr]
<07:14:48> [Warning] non-slice task(36.30 ms) : Animation
<07:14:52> [Warning] Pathfinding in animation graph failed (Tarok, player_full_body) - no path from 'Lion_DriverIdleToRun' to 'jump_pangolin_loop'
<07:14:55> [Warning] [net 04:14:55.568] [time] remote time estimation restarted; estimate accumulator age was 0.550032
<07:14:55> [Warning] non-slice task(145.95 ms) : Animation
<07:14:56> [Warning] failed to stream material xml(game/objects/effects/01 - Default.mtl)
<07:14:56> [Warning] missing chr material : game/objects/characters/ferre/female/parts/ar/obj/fe_f_ar_leather220.mtl (chr: game/objects/characters/ferre/female/parts/ar/obj/fe_f_1arm017_2ar501_2bt002_2sh013.chr)
<07:15:06> [Warning] non-slice task(11.77 ms) : Animation
<07:15:08> seamless unloading cell object(W3, 3), (L0, 0)
<07:15:09> unload cell object count : 1592
<07:15:09> seamless unloading cell terrain(W3, 3), (L0, 0)
<07:15:10> seamless unloading cell object(W3, 4), (L0, 1)
<07:15:13> unload cell object count : 7152
<07:15:13> seamless unloading cell terrain(W3, 4), (L0, 1)
<07:15:13> seamless unloading cell object(W4, 3), (L1, 0)
<07:15:13> unload cell object count : 1002
<07:15:13> seamless unloading cell terrain(W4, 3), (L1, 0)
<07:15:13> seamless unloading cell object(W4, 4), (L1, 1)
<07:15:14> unload cell object count : 1427
<07:15:14> seamless unloading cell terrain(W4, 4), (L1, 1)
<07:15:14> Level System - Loading Start
<07:15:26> [Warning] failed to load zone time of day from game/worlds/main_world/zone/225//time_of_day.xml
<07:15:38> precaching world entities ..
<07:15:42> precaching world entities .. done! total (1300) objects
<07:15:42> Vegetation Manager : Loading World(main_world)
<07:15:43> Vegetation Manager : Loading World - Done (total 2772 vegetations)
<07:15:44> [Error] CTerrain::LoadWorldSurfaces: Error loading material: materials/Terrain/gweonidforest/w_forest_road_a1
<07:15:45> [Warning] Cannot load texture textures/aa_terrain/canyon/tr_canyon_rock3d_405a_ddn.dds, file missing [File=textures/aa_terrain/canyon/tr_canyon_rock3d_405a_ddn.dds]
<07:15:46> [Warning] Error: CShaderMan::mfCreateShaderResources: Couldn't find detail texture
'game/textures/aa_terrain/canyon/tr_canyon_rock_616a_ddn.tga' in path '' [File=game/textures/aa_terrain/canyon/tr_canyon_rock_616a_ddn.tga]
<07:15:49> total 1012 terrain world surfaces loaded
<07:15:49> Precached total 8 materials
<07:15:50> seamless loading cell terrain(W21, 7), (L4, 4)
<07:15:50> seamless loading cell terrain(W21, 8), (L4, 5)
<07:15:51> seamless loading cell terrain(W20, 7), (L3, 4)
<07:15:53> seamless loading cell terrain(W20, 8), (L3, 5)
<07:15:54> seamless loading cell terrain(W22, 7), (L5, 4)
<07:15:54> seamless loading cell terrain(W21, 6), (L4, 3)
<07:15:55> seamless loading cell terrain(W22, 8), (L5, 5)
<07:15:56> seamless loading cell terrain(W20, 6), (L3, 3)
<07:15:56> seamless loading cell terrain(W22, 6), (L5, 3)
<07:15:57> seamless loading cell terrain(W21, 9), (L4, 6)
<07:15:57> seamless loading cell terrain(W19, 7), (L2, 4)
<07:15:58> seamless loading cell terrain(W20, 9), (L3, 6)
<07:15:59> seamless loading cell terrain(W19, 8), (L2, 5)
<07:16:00> seamless loading cell terrain(W22, 9), (L5, 6)
<07:16:00> seamless loading cell terrain(W19, 6), (L2, 3)
<07:16:01> seamless loading cell terrain(W23, 7), (L6, 4)
<07:16:01> seamless loading cell terrain(W21, 5), (L4, 2)
<07:16:01> seamless loading cell terrain(W23, 8), (L6, 5)
<07:16:02> seamless loading cell terrain(W20, 5), (L3, 2)
<07:16:02> seamless loading cell terrain(W19, 9), (L2, 6)
<07:16:03> seamless loading cell terrain(W23, 6), (L6, 3)
<07:16:03> seamless loading cell terrain(W22, 5), (L5, 2)
<07:16:04> seamless loading cell object(W21, 7), (L4, 4)
<07:16:09> [Warning] [CGF Error] game/objects/env/02_harihara/001_hcom/hcom_cart_b.cgf [:] LOD1 of geometry hcom_cart_b contains too many polygons comparing to the LOD0 [770 against 1114] :
<07:16:26> [Warning] Warning: CShaderMan::mfForName: NULL name
<07:16:35> [Warning] [CGF Error] game/objects/env/02_harihara/03_ti/ti_factorymain_a.cga [:] Invalid BBox : has Invalid BBox node(Object32)
<07:16:35> [Warning] [CGF Error] game/objects/env/02_harihara/03_ti/ti_factorymain_a.cga [:] Duplicate LOD helper $lod1 factorymain_a_wing02
<07:16:36> [Warning] failed to stream material xml(game/rock_06.mtl)
<07:16:36> seamless loading cell object(W21, 8), (L4, 5)
<07:16:54> seamless loading cell object(W20, 7), (L3, 4)
<07:17:02> seamless loading cell object(W20, 8), (L3, 5)
<07:17:23> seamless loading cell object(W22, 7), (L5, 4)
<07:17:26> seamless loading cell object(W21, 6), (L4, 3)
<07:17:33> Load Zone Finished

SpringField
08-03-2014, 10:31 PM
hmmmm ok that is odd.. 3rd person here with 570 GTX

make that a fourth :)

Solen
08-04-2014, 06:37 AM
Same issue here... and where is Trion in all this??? Why haven't they responded to this thread ???? Where's the community manager to let us know they are aware ? Where are the devs??? why is this company not responding to a very very harmful and dangerous bug that could damage peoples pc? You would think this would be on top of the do due list.... but you wouldn't know that because Trion is sitting on their hands.


This has to be the best when it comes to piss poor customer service..
Wither you bought a founders pack or not... you don't leave a bug of this magnitude in the hands of the
Players to solve...

Roll it back pre 1.2 or Fix the code!

MikeL2208
08-04-2014, 07:00 AM
Same issue here... and where is Trion in all this??? Why haven't they responded to this thread ???? Where's the community manager to let us know they are aware ? Where are the devs??? why is this company not responding to a very very harmful and dangerous bug that could damage peoples pc? You would think this would be on top of the do due list.... but you wouldn't know that because Trion is sitting on their hands.


This has to be the best when it comes to piss poor customer service..
Wither you bought a founders pack or not... you don't leave a bug of this magnitude in the hands of the
Players to solve...

Roll it back pre 1.2 or Fix the code!

At this point I'm just waiting on their response to my request for a refund of the founders pack. Hopefully that doesn't take as long as it has for them to address this issue.

Anathema
08-04-2014, 07:12 AM
NOT A FIX! Maybe a bandaid on this gushing arterial bleed. I wen into my Catalyst control center and massively underclocked my GPU. Try running the game at about half the GPU clock. I'm at 620MHz. This make shte game a little runable. Still waiting on TRION to get back to me about my tier 3 escalation ticket. Good luck all. Go to the chat help line and demand help on this problem.

TucoRamires
08-04-2014, 07:45 AM
I have the black screen too.

Scarran
08-04-2014, 08:45 AM
You can add me to the list of people with black screen and driver crash issue's. I have a GTX 560 Ti and I tried different drivers and switching between DX9 and DX11 and lowering the graphics down but nothing worked.

Greeker84
08-04-2014, 09:06 AM
This bug has been present for 3 weeks. TRION who are responsible for this testing have gone about this the wrong way they should have fixed this in Alpha before beta even started. Their long silence on this issue is pretty annoying. Im now going on week 4 of this issue. So far my perk of being an Alpha/ Beta tester have been wasted. I reported this issue ages ago and still Trion/xl Games have done nothing. Its pretty poor.

Solen
08-04-2014, 10:02 AM
i bet it has something to do with that garbage hack shield pro... and wtf is hack shield pro anyway? dozens of mmo are released every month and they don't use it?

ProtosX
08-04-2014, 11:04 AM
The fact that there are thousands of BSOD codes coming from thousands of different causes even the same BSOD codes but caused by 2 different stuff makes it pretty obvious that BSOD are not all the same!

u guys are having BSOD? blaming the game? common sense: if the game is the one causing the issue, then everyone will get BSOD right?! but out of thousands, theres only a small bunch of u guys whos having BSOD. so the issue is NOT the game...its in ur system!

BSOD Basic troubleshooting

1: Disable auto restart when error occurs (search google)
2: so that u can fully document the error code
3: check for the specific BSOD code fix on ur system manufacturer website or Microsoft site or just ask Mr.Google
4: Base on the code and fix you should always consider the system hardware and software compatibility
5: Do the appropriate steps.
6: NEVER try #5 if ur not confident, ask a professional tech to fix it for u. buy donuts or pizza for the tech while he works, he needs lots of brain fuel yoh! then give the poor guy $_$ if he fix the issue, if not kick em!

microsoft website
dell website
youtube

ur 3 best friends.

I myself experienced 4 BSOD with this game...

hard drive failure = caused by memory leak and insuficient paging file
Fix: increase paging file size, takes around 2-3min to do.

data break/failure = caused by USB device treated as storage device
Fix: unplug my USB webcam. takes 2-3 secconds to do.

force debug error = cause by high kernel security level being active due to unrecognized software
Fix: added AA to exceptions, takes 30seconds to 1 min to do.

unhanded exemption = caused by graphics card unable to do anti aliasing in high data burst rendering
Fix: Disable anti aliasing ingame or decrease effects, takes 1-2min to do.

all in all i havent even spent 10min to fix 4 BSODs...

now how many min - hours u spent here?

*yawn* if u cant fix it, ask someone who can.

0nce
08-04-2014, 11:08 AM
BSOD Basic troubleshooting

1: Disable auto restart when error occurs (search google)
2: so that u can fully document the error code
3: check for the specific BSOD code fix on ur system manufacturer website or Microsoft site or just ask Mr.Google
4: Base on the code and fix you should always consider the system hardware and software compatibility
5: Do the appropriate steps.
6: NEVER try #5 if ur not confident, ask a professional tech to fix it for u. buy donuts or pizza for the tech while he works, he needs lots of brain fuel yoh! then give the poor guy $_$ if he fix the issue, if not kick em!

microsoft website
dell website
youtube

ur 3 best friends.


We can't fix what isn't our problem to fix. Or am I supposed to build a new system because of Trions poor customer service?

Solen
08-04-2014, 11:12 AM
will AMD IO driver conflict with Nvidia nForce pci system management?

ProtosX
08-04-2014, 11:19 AM
We can't fix what isn't our problem to fix. Or am I supposed to build a new system because of Trions poor customer service?

customer service.. now ur blaming those people? dude u should contact tech support of ur computer manufacturer not TRION.

everyone else is NOT having BSOD, and ur one of those small bunch whos getting BSOD. now whats the problem? the game? then everyone should have BSOD right?

i have 4 BSOD, but did u see me post here whining at TRION and BLAMING ANYONE? dude! -_-" *yawn*

well if its ur system having BSOD then the event is in ur system and not in the game..

common sense.

the game crashed and everyone disconnected, its trions responsibility. the cause event happend in their side.

your system crashed BSOD the event is in ur system...ur not able to play..sadly...while everyone else is having a party ingame..sadly. now its trions responsibility?

btw read my reply again...i updated it.

ProtosX
08-04-2014, 11:19 AM
will AMD IO driver conflict with Nvidia nForce pci system management?

it should not. but it may... i dont know...im not in front of ur pc to run diagnostics...

Maena
08-04-2014, 12:14 PM
Just an update...changing the vsync and multithreading gave me a bit smoother performance. GPU usage still way high until I did an AMD update. Now, GPU usage and RAM are both sitting around 35%. Temperature, with fan turned up around 50c. After AMD update I was able to stay in-game 30min (up from 5min). Still receiving the clock/watchdog errors. Despite ticket being escalated, I have had no response. Even after contacting Live Chat a few times. I have tried all possible fixes short of updating BIOS and testing RAM. I have no experience doing either of these and do not feel comfortable doing so. I have spent hours trying to figure this out...but, I think that I am done. I've always enjoyed Trion's games and never had an issue. But this, combined with the lack of comment/assistance is frustrating. I will be requesting a refund. I will be keeping an eye on this thread to see if there are any improvements. Best of luck to you all.

In case it helps, here was my original post in the alpha forums...
I purchased the Founders Pack and was soooo excited, until I tried to log in. I make it past the videos. The crashes happen during character creation, loading screens, splash screen, initial questing area. Pretty much everywhere. If I manage to get in, it is only for a minute or two. The game/sound freezes and I'm taken to a blue screen and my computer restarts. There is no error message. This has happened LOTS of times. I have been pouring over the forums for solutions. A couple of times, I received an Error 1020 at the Glyph patcher. A few times I received a message that there was a duplicate login and the game is not responsive as I watch a cinematic.
System:
GTX 550Ti
AD FX 6100 6core
8GB RAM (7.98 usable)
Windows 7
I have updated Windows, DirectX and Nvidia. I have allowed Glyph through Webroot and Windows. I have disabled firewalls, game booster and geforce. Ihave tried using the Glyph/Archeage icons and running both as admins. I have disabled Game Booster and Webroot. I have uninstalled and reinstalled the game. Archeage is added to GForce Experience. I have disabled Glyph while the game is running in windowed mode. I have disabled antivirus software. Any possible fix from the forums, tech support page, and Google, I have tried.

Greeker84
08-04-2014, 12:51 PM
Ignore the troll guys. He obviously hasn't been reading the entire thread because if he did he would realise that ive been troubleshooting the issue for 3 weeks now. Its amazing that every other game works as intended apart from AA. AA is the black sheep in this issue unfortunately. For the majority of us here this is not a hardware issue. The buck does stop with Trion in this case. After update 1.2 this issue occured it was not there pre 1.2. Read the threat please before imparting with your worldly knowledge of all things tech related.

MikeL2208
08-04-2014, 01:28 PM
Lol the way he went all high and mighty suckling at the teet of mother Trion makes me think he must work there. Totally ignored the fact that this thread is 17 pages long and countless individuals have tried his so called easy fixes, plus about a thousand more that aren't. As stated earlier Trion's silence on the issue thus far is what's most concerning, and frustrating.

Wait, wait wait. Prince Mark from Saudi Arabia, ♥♥♥♥. I just noticed that. I can't even believe I responded to this clowns nonsense.

Feonix
08-04-2014, 01:35 PM
Hi there,
On the first day I got to sink my teeth into this Beta, I cranked up the overclock on my card using ASUS GPU tweak. After a while, I got a bluescreen. Well, actually it was red.. at any rate my computer became non responsive and restarted. When it came back, I left the gfx card at default setting and I didn't get a BSOD for the rest of the Beta. My girlfriend had quite a few crashes, where the game would kick to desktop after locking up. We think this was related to her Wacom Cintiq operating at the same time as the game, taking resources, sucking power... not sure but it semed directly related.

Fedj
08-04-2014, 01:44 PM
The fact that there are thousands of BSOD codes coming from thousands of different causes even the same BSOD codes but caused by 2 different stuff makes it pretty obvious that BSOD are not all the same!

u guys are having BSOD? blaming the game? common sense: if the game is the one causing the issue, then everyone will get BSOD right?! but out of thousands, theres only a small bunch of u guys whos having BSOD. so the issue is NOT the game...its in ur system!

BSOD Basic troubleshooting

1: Disable auto restart when error occurs (search google)
2: so that u can fully document the error code
3: check for the specific BSOD code fix on ur system manufacturer website or Microsoft site or just ask Mr.Google
4: Base on the code and fix you should always consider the system hardware and software compatibility
5: Do the appropriate steps.
6: NEVER try #5 if ur not confident, ask a professional tech to fix it for u. buy donuts or pizza for the tech while he works, he needs lots of brain fuel yoh! then give the poor guy $_$ if he fix the issue, if not kick em!


i have spent hours and hours.. and hours (more hours than i have played) trying to solve it 100% i can not guarantee everyone is in the same boat as i, however i would put a good 2000$ on this being the game + specific hardware causing the issue.. i can run memtest86+ for days (hell takes days and days to complete 15-20 cycles of it with 16gb of ram!).. i can run every single stress test they have for video cards.. i can watch the car peak at 99% usage, and memory nearly 100% allocated from the gpu for stress tests... i can run every single game fine on my system (with some games giving you a RARE crash every couple weeks but rarely due to graphic drives or dx drivers).. i have looked at all the dump files i have still (about 7 of them after a 100% reload of the system).. they are all crashing on the same 3 drivers looking at them with bluescreenviewer64, dxgkrnl, dxgmms1, nvlddmkm.... those are all 3 normally associated with the gpu "freezing" and not responding, that is why i increased the TdrDelay in the registry from 2 seconds to 8 (helped a tiny bit) finally up to 300 seconds (5min) which helped a lot more..

Normally a gpu freeze BSDO is a hardware issue, it could be over heating gpu, could be too much overclock, could be bad system memory (as it swaps from system to gpu memory) also could be a bad PSU, pulls too much voltage on the 12v rail and it can't give the gpu enough... I don't believe for a SECOND it is one of those (simply due to the fact i can't reproduce it in any other game.. even 64bit ones that pull more system ram than a 32bit).. also those are usually a "rare" or totally RANDOM crash, where you can play 5 min ot 50 hours and you just hit it once in awhile..

Archage does some "strange" things with the shader cache it makes, and i am suspecting something is getting corrupted moving from the .pak file to memory to gpu memory and then back out to the shader cache it creates on your C drive.. i also noticed it oddly makes a virtual map under the ROOT of your C to your archage directory (under my documents).. when ever my crashes became "repeatable" where it was the second i logged in i would BSOD.. i could delete my shader cache under my documents and it helped for a few...

I also wish there was a way to verify the game download 100%... one thing i did (several steps ago figuring "why not") was a full re-download of the 22gigs, didn't think it would make a difference, but that + the TdrDelay changes have (for the past 2 days) so far almost 100% eliminated my crashes, but it didn't seem "instant" i got a crash or two after both changes.. but then they suddenly haven't hit me for a good 40 hours...

i understand Trion not being "on top of this" i suspect they don't have the people qualified to really be on top of this, and anything dealing with this game (and a coding issue) has to go to XLgames i suspect.. just surprised some of these people said it worked fine pre 1.2 (i was not playing pre 1.2) that alone makes me suspect something in that patch is hurting those people. I do think Trion could do a better job cataloging these crashes and try to create an array of when they started, what hardware they run, and hopefully even get copies of the dmp files to see what files each person are having the crash on...


*EDITED*

That didn't last anymore :) tried the alpha serve and within a few minutes doing the 1st couple quests.. crash and BSOD..

cloneslds
08-04-2014, 08:20 PM
I'd rather have this problem in beta than on it's release. Goodjob Trion.

ProtosX
08-04-2014, 08:36 PM
Lol the way he went all high and mighty suckling at the teet of mother Trion makes me think he must work there. Totally ignored the fact that this thread is 17 pages long and countless individuals have tried his so called easy fixes, plus about a thousand more that aren't. As stated earlier Trion's silence on the issue thus far is what's most concerning, and frustrating.

Wait, wait wait. Prince Mark from Saudi Arabia, ♥♥♥♥. I just noticed that. I can't even believe I responded to this clowns nonsense.

*yawn* ^_^

ProtosX
08-04-2014, 09:09 PM
Ignore the troll guys. He obviously hasn't been reading the entire thread because if he did he would realise that ive been troubleshooting the issue for 3 weeks now. Its amazing that every other game works as intended apart from AA. AA is the black sheep in this issue unfortunately. For the majority of us here this is not a hardware issue. The buck does stop with Trion in this case. After update 1.2 this issue occured it was not there pre 1.2. Read the threat please before imparting with your worldly knowledge of all things tech related.

i did actually...im interested in tech issues other than ingame issues lolz

yesterday i thought "this guys needs a hand, but i have to sleep 1st and lets start tomorrow" but nah none of my business...

"Read the threat please before imparting with your worldly knowledge of all things tech related."

no, please dont get the wrong idea... i dont own that knowledge, the human brain can only accommodate and process a pinch of what Mr.Google can provide u in a second. and yeah i know its *thread*...

unfortunately TRION doesnt have all the types of system/parts combination on both hardware/software that u guys have. Theres always a bunch of people having tech issues on games or any software as the software is not guaranteed to work on all types of environment.

For Tech support this information will be beneficial on fixing ur BSOD issues

1: Complete BSOD error code: if u cant get it coz ur system auto restarts as soon as a BSOD occurs then search google on how to disable auto restart upon error on ur bios settings. saying ur getting BSOD without the error code wont get u anywhere.
2: Complete OS information: example Windows 7 sp1 Ultimate 32bit or 64bit
3: System Memory specs: Size / paging file settings & size / bus speed.
4: Graphics card complete information: manufacturer / model / model code / processing speed & mem type & size.
5: DirectX version & full DX diagnostics report. search google how to do it.

lets start there.

ProtosX
08-04-2014, 09:10 PM
i have spent hours and hours.. and hours (more hours than i have played) trying to solve it 100% i can not guarantee everyone is in the same boat as i, however i would put a good 2000$ on this being the game + specific hardware causing the issue.. i can run memtest86+ for days

lets stop there... one of my system is worth around or less $1000... DeLL 7010(i3 3.3ghz) + GT630 + 8GB mem Win7 Ultimate 64x DX11... rather than spending $2000 why not buy that cheap pc? well u might also get 4 BSOD like me but at least u already know the fix and can eventually avoid it.

The game is known to cause issues with DX9... what more for a DX10 which seems to be incompatible... DX11 at the time is the best match for this game... possible reason: the game and game engine works on a DX11 environment and was made on that environment too. if u make a game on DX11 and wants to make it DX9 compatible, im imagining months of editing to make stuff work @_@

but upgrading ur DX version is not as easy as it may seem... just download and install? lolz

Compatibility: the 1st thing to check before installing any software/game etc is to check if its compatible with ur system environment. Check ur vcard if it can run or if its compatible with DX11. Most of the times manufacturers will show a "DX 11 compatible" logo however u 1st need to update the drivers to a certain version (not always the newest) before DX11 will work. Some may only say DX10 or DX9.0c compatible. shaders, over shadow etc effects will also run if ur system, drivers and dx are compatible with it. I also get a BSOD when im on max settings however this only occurs when the airship just pops out of my screen lolz seems like my graphics is old enough not to be able to handled that huge burst of load when using max settings, but at least it works 101% on low settings without sacrificing visual & gameplay quality. <-- the only fix for this BSOD is me replacing my vcard and making sure that it will run with DX11 with other stuff like shading, AAx? etc.

32x have less processing power than 64x systems... this may cause mem errors and unhandled exemption... BSODs

A fix for ur BSOD might cause someone to get BSOD... -_-" thats one of the worst case scenario and another one is, ur bsod cannot be fixed unless u do a hardware replacement.

Ohoni
08-04-2014, 11:58 PM
u guys are having BSOD? blaming the game? common sense: if the game is the one causing the issue, then everyone will get BSOD right?! but out of thousands, theres only a small bunch of u guys whos having BSOD. so the issue is NOT the game...its in ur system!

And yet a bunch of people are reporting BSODs that NEVER have BSODs when playing other games, so it's not just their hardware either. It is some combination of the two that is causing errors, and it's Trion's job to fix it. No game should EVER crash someone's computer.


hard drive failure = caused by memory leak and insuficient paging file
Fix: increase paging file size, takes around 2-3min to do.

Better fix, plug the memory leak and don't require additional paging file space.


data break/failure = caused by USB device treated as storage device
Fix: unplug my USB webcam. takes 2-3 secconds to do.

Better fix, wtf does the game need with USB storage devices anyways? Why should it even know or care what your USB camera is up to?


force debug error = cause by high kernel security level being active due to unrecognized software
Fix: added AA to exceptions, takes 30seconds to 1 min to do.

This should not crash your entire computer, it should just ask nicely.


unhanded exemption = caused by graphics card unable to do anti aliasing in high data burst rendering
Fix: Disable anti aliasing ingame or decrease effects, takes 1-2min to do.

Again, the game should never ask the video card to do something the video card can't do.

Long story short, players should not have to diagnose and repair software errors themselves.



everyone else is NOT having BSOD, and ur one of those small bunch whos getting BSOD. now whats the problem? the game? then everyone should have BSOD right?

So if someone takes medicine, and has an allergic reaction to it that most people don't, your response is to blame their stupid body for being allergic. Nice.

monk666
08-05-2014, 08:26 AM
also no not everybody will get the bsod's not everyones system has the same drivers gpu cpu psu ram. tooo many variables for this to effect everyone the same. for me i rolled back my ati driver and flashed my bios went from playing for a max of 20 minutes to running for 3 hours til beta ended. went through plenty other tests such as gpu test (furmark) core temp tests overlaying AA and basically watching them as it bsod. all temps nominal. and furmark couldnt crash my system after 20 minutes ran consistant 81 degrees. also cant guarentee this solved the issue it may have just prolonged the time it took to dc. also i did find it more stable in dx9 and windowed 1920x1080 rez. hope this helps someone else also glad i got friends who know more about problem solving than me lol

0nce
08-05-2014, 10:11 AM
Protos, with your vast amount of "Knowledge" one would think you would be aware of a really cool button called "EDIT POST". It allows you to make changes to your post after you post it. It's this really nifty tool that you should perhaps try out instead of TRIPLE POSTING to inflate your post count.

Regardless of that, stop posting. You don't know even half as much as you claim to know and are just posting nonsense. You have been told this multiple times so clearly there must be some sort of language barrier here. Take a few minutes to read through some posts on this thread and you might realize what an ♥♥♥ you are.

Fedj
08-05-2014, 12:39 PM
lets stop there... one of my system is worth around or less $1000... DeLL 7010(i3 3.3ghz) + GT630 + 8GB mem Win7 Ultimate 64x DX11... rather than spending $2000 why not buy that cheap pc? well u might also get 4 BSOD like me but at least u already know the fix and can eventually avoid it.
.

not exactly sure how the rest of your message applied to me... so.. snipped it off.. i said 2000$ because that is baout what i would have to spend to build a system that woudl be WORTH the money spent and be BETTER than what i have now.. (simply because of video card) got a 570 GTX with a factory overclock (so flashed into the bios) to be that i would have to be going the 660 JUSt to get 1% faster and normally it isn't worth it unless your doing 60%+ faster so that is looking at a 780TI + or a 690... anyways that alone makes it not economically worth it (looking at 600-900 on avideo card to be enough of a gain over what i already have..)
PS I don't buy prebuilt systems (pissing money away to have a person who does not really give a F build it) , and honestly no more guarantee of a "stable" system for gaming than building it yourself and spending a couple weeks running memtest86 and several burnin programs for CPU/HD/GPU to confirm there are no hidden issues (always stood by the saying of hardware either fails in the first 30 days or it tends to last 5+ years, only exception to that is hard drives because of the mechanical movement..)

i have not playing in DX9.. been in DX11 whole time (except to try dx9 and see if it helped).. DX10 never had vista was a piece of ♥♥♥♥ OS :) too many stupid bells and whistles that did nothing but waste time/memory/cycles...

no game worth a damn after a year of patching should give this many BSODs, i (perhaps incorrectly) see Archage as that, simply because it has been available in the asian market for
you are right about a fix here might screw someone else up, that isn't uncommon at times (though highly frustrating), but if it can be narrowed to down to a certain hardware combination or especially a certain graphical setting or software conflict it sure helps people out and helps them avoid it..

I think the issue people have in this thread with the BSOD is the fact it is so far pretty much ignored by trion the reply they give is "contact support" which is about a useful as having an ♥♥♥♥♥♥♥ on an eblow.. sorry no offense to the CSR(s) at trion, but i suspect 25%? 50%? of the calls they get the person on the phone knows WAY more than them and the CSR is simply using a standard method of running down a list of common issues..

Without a bit of help from trion (considering we are TRYING to help them and ourseleves at the same time) we might be able to find common links between a lot of us having BSOD(s) the only "oddballs" should be people with underlying hardware issues (overheating GPU, underpowered PSU, faulty memory, or worst case a bad cap or two on the motherboard)


if others are willing to post the list ya made, i sure don't mind being the 1st :)

1. 0x00000116 (this is a TDR error, the video card 'quit' or 'froze' and the system could NOT restart/reset it)
was on the files
dxgkrnl.sys
dxgmms1.sys
nvlddmkm.sys
2. Win 7 Sp1 (with all available windows updates, can't tell you which is most recent, due to reloading the system on the 31st)
3. 16gb in 4 corsair 4gb modules pc3-12800, running at 9-9-9-24, page file is "system handled" and around 32gb on a separate mechanical HD drive(OS on a solid state)
4. Evga Superclock GTX570 (012-P3-1573-AR) 1280MB GDDR5 memory at 3900MHZ GPU at 797mhz and shader at 1594mhz
5. Directx11 (with part of 9.0c installed for game compatibility) i can provide a dxdiag, it wouldn't let me attach it, kept saying failed on the upload..

other info that might be relevant

cpu: i7-2600k
sound: x-f1 extremegamer fatality pro
the gpu has replacement cooling from the stock put an arctic brand 'Accelero Twin Turbo II'



i never experienced this type of crashing (often) in games before, and have been unable to produce it with other games or stresstests/benchmarks, normally i associate this type of crash with 4 things.. 1st the game, 2nd the power supply 3rd the video card and 4th system memory (that order can change depending on the age of the game, and gpu temps or powersupply wattage (and manufacture)

Cohonnes
08-05-2014, 04:50 PM
Hey all,
First of all:
-Windows 7 Professional 64 bit
-Intel Core i7- 4770K
-8GB Crucial Ballistix Sports 1600 Mhz
-MSI Gaming Z87-Gd 65
-3072MB EVGA GeForce GTX 780 Ti Dual Classified ACX
-60Gb SSD SanDisk
-1TB HDD Seagate

I played Archeage Alpha with max graphic settings for about 2 Months and i had no Problems, no freezes , 99+ FPS, good temperatures.
But after Patch 1.2 i had a lot of 1-2 sec freezes ingame.
(No Bluescreens only the picture was stuck for 1-2sec and it doenst matter if on max or on low settings)
I lived with the freezes for about one Week, but then after a few freezes..... BAAAM Bluescreen
And then i got bluescreens all over the time.
I noticed that it does not happen regularly, i can play for 10 mins or for 3 hours)

Crashes was probably caused by the following modules:
dxgkrnl.sys
dxgmms1.sys
win32k.sys
ntoskrnl.exe
iusb3xhc.sys
tcpip.sys
watchdog.sys

After that i began to check my Software
(updating everything, google for stabile firmwares, trying out older firmwares, deleting my antivirus.......)
,also checked Hardware with the typical tools ( Memtest86+,Each RAM Module for 12hours, and both Ram Modules for 24 hours ;FurMark;.......). No Errors everything was fine.
Then I overclocked my PC
--> Bluescreens again

After that i exchanged my Graphic Card with my older Geforce Palit Gtx 570.
--> Bluescreen again

Changed back to my new EVGA GTX 780Ti,

!!!BUT then i exchanged my Crucial Ballistix Sports 8GB Ram 1600Mhz with my older 2x 4GB Kingston HyperX blu. DDR3-1333 DIMM CL9 !!!

Now i am playing Archeage for 2 Days without Bluescreens.
I still have some freezes but no Bluescreens
I cant explain why my Ballistix Sports although they have no errors and are working well on ohter Games, Dark Souls 2, Skyrim, CoD Ghosts etc... dont work with Archeage.

And before you ask, i am afraid of changing back to my Crucial Ballistix Sports.
But i know, i need to check this out!

I'll play one day more testing and after that i will try my Ballistix Sports again.

I'll do another post then.


Sry for my bad English!

Solen
08-05-2014, 05:45 PM
Hey all,
First of all:
-Windows 7 Professional 64 bit
-Intel Core i7- 4770K
-8GB Crucial Ballistix Sports 1600 Mhz
-MSI Gaming Z87-Gd 65
-3072MB EVGA GeForce GTX 780 Ti Dual Classified ACX
-60Gb SSD SanDisk
-1TB HDD Seagate

I played Archeage Alpha with max graphic settings for about 2 Months and i had no Problems, no freezes , 99+ FPS, good temperatures.
But after Patch 1.2 i had a lot of 1-2 sec freezes ingame.
(No Bluescreens only the picture was stuck for 1-2sec and it doenst matter if on max or on low settings)
I lived with the freezes for about one Week, but then after a few freezes..... BAAAM Bluescreen
And then i got bluescreens all over the time.
I noticed that it does not happen regularly, i can play for 10 mins or for 3 hours)

Crashes was probably caused by the following modules:
dxgkrnl.sys
dxgmms1.sys
win32k.sys
ntoskrnl.exe
iusb3xhc.sys
tcpip.sys
watchdog.sys

After that i began to check my Software
(updating everything, google for stabile firmwares, trying out older firmwares, deleting my antivirus.......)
,also checked Hardware with the typical tools ( Memtest86+,Each RAM Module for 12hours, and both Ram Modules for 24 hours ;FurMark;.......). No Errors everything was fine.
Then I overclocked my PC
--> Bluescreens again

After that i exchanged my Graphic Card with my older Geforce Palit Gtx 570.
--> Bluescreen again

Changed back to my new EVGA GTX 780Ti,

!!!BUT then i exchanged my Crucial Ballistix Sports 8GB Ram 1600Mhz with my older 2x 4GB Kingston HyperX blu. DDR3-1333 DIMM CL9 !!!

Now i am playing Archeage for 2 Days without Bluescreens.
I still have some freezes but no Bluescreens
I cant explain why my Ballistix Sports although they have no errors and are working well on ohter Games, Dark Souls 2, Skyrim, CoD Ghosts etc... dont work with Archeage.

And before you ask, i am afraid of changing back to my Crucial Ballistix Sports.
But i know, i need to check this out!

I'll play one day more testing and after that i will try my Ballistix Sports again.

I'll do another post then.


Sry for my bad English!


very very interesting... thanks for the heads up... and cant wait so see the end results...
please... keep us posted...
ill be watching this thread for the update...
To bad trion isn't.

MikeL2208
08-05-2014, 08:41 PM
Well, finally got a reply on my email requesting a refund on founders pack due to this issue. Sadly it was a generic, "we are overwhelmed, here are some tech support links" waste of time email. Guess I'll just have to be a persistent ♥♥♥♥♥♥♥ until I can get my money or some legitimate answers.

Greeker84
08-06-2014, 05:54 AM
I have the exact same RAM as you, I have ordered a 8GB G-Skill Rip Jaw 2100mh RAM it will arrive tomorrow. Will also post testing results tomorrow.

0nce
08-06-2014, 06:23 AM
I have the exact same RAM as you, I have ordered a 8GB G-Skill Rip Jaw 2100mh RAM it will arrive tomorrow. Will also post testing results tomorrow.

I wouldn't hold my breath. I use this and I still have issues.

G.SKILL Ripjaws X Series 16GB (4 x 4GB) 240-Pin DDR3 SDRAM DDR3 1866 (PC3 14900) Desktop Memory Model F3-14900CL9Q-16GBXL (http://www.newegg.com/Product/Product.aspx?Item=N82E16820231456)

0nce
08-06-2014, 08:15 AM
Quick question.. Are any of the players having this BSOD issue using a single monitor?

Greeker84
08-06-2014, 09:30 AM
Quick question.. Are any of the players having this BSOD issue using a single monitor?
Yes using single monitor.

Greeker84
08-06-2014, 09:34 AM
Ive ordered a older model than your one hoping to have some success. TRION are suggesting that there is a memory problem in my system. Even though all my games work fine. My RAM is old and due an upgrade keep you posted.

0nce
08-06-2014, 09:45 AM
Greeker what are you system specs?

Cohonnes
08-06-2014, 10:01 AM
Hi all,

as promised,

I exchanged my older 2x 4GB Kingston HyperX blu. DDR3-1333 DIMM CL9 to my newer Crucial Ballistix Sports 2x 4GB Ram 1600Mhz.
And i had a Bluescreen after about 5 mins.

Tried to play with 4gb single slot already before exchaning to my older Kingston Ram,
and had bluescreens too.

Thank god i can play with my older Ram without problems.

I wish you gold luck solving your problems.

Wilen
08-06-2014, 10:43 AM
Hi All,

In the first time I thought it might be my RAM and I switched her, and it solved my problem for 8h.
In the day after I turn on my computer so happy for play AA, and after 10 min of play BSOD.
I tried everything I found on the forums and what trion indicated to do but it worked.
What bothers me most is the fact that the company does not comment on the fact, no message, no note, no temporary fix, nothing.
This is already becoming a disrespect to all players who have had this problem, it is already well in the beginning, do we have the right company to release a game that is so good?
I hope TRION improve your relationship with your players (clients).

MikeL2208
08-06-2014, 10:56 AM
Hi All,

In the first time I thought it might be my RAM and I switched her, and it solved my problem for 8h.
In the day after I turn on my computer so happy for play AA, and after 10 min of play BSOD.
I tried everything I found on the forums and what trion indicated to do but it worked.
What bothers me most is the fact that the company does not comment on the fact, no message, no note, no temporary fix, nothing.
This is already becoming a disrespect to all players who have had this problem, it is already well in the beginning, do we have the right company to release a game that is so good?
I hope TRION improve your relationship with your players (clients).

Sadly, as much as I didn't want to jump on the Trion hate bandwagon, I believe they have failed miserably in communicating with players about this issue, and have pretty much soured my opinion of them completely. At this point I cant even get a response back about a refund for the silver level founders pack I bought. I can't imagine how folks who bought the archeum pack and are having this issue feel.

0nce
08-06-2014, 12:04 PM
I have some ideas that I will test next CBE (as I don't have alpha).

Greeker84
08-06-2014, 03:56 PM
If its not resolved then I will be contacting these folks here http://www.tradingstandards.gov.uk/ take note. Trion are a total disgrace.

Greeker84
08-06-2014, 04:16 PM
I've come to the conclusion that TRION are ♥♥♥♥ and couldn't organize a piss up in a brewery. I see the GM's on other pissy little issue threads but they ignore the elephant in the room which is this thread. Passed the point of caring now 4 weeks I've had this ♥♥♥♥ for.

MikeL2208
08-06-2014, 05:02 PM
I've come to the conclusion that TRION are ♥♥♥♥ and couldn't organize a piss up in a brewery. I see the GM's on other pissy little issue threads but they ignore the elephant in the room which is this thread. Passed the point of caring now 4 weeks I've had this ♥♥♥♥ for.

Ah this soooo sooo much. I did notice the announcement for cbt3 though. Perhaps they were too busy deciding what picture to use on the facebook announcement page, and that's why I cant get confirmation on my refund.

Fedj
08-06-2014, 06:56 PM
Hi all,

as promised,

I exchanged my older 2x 4GB Kingston HyperX blu. DDR3-1333 DIMM CL9 to my newer Crucial Ballistix Sports 2x 4GB Ram 1600Mhz.
And i had a Bluescreen after about 5 mins.

Tried to play with 4gb single slot already before exchaning to my older Kingston Ram,
and had bluescreens too.

Thank god i can play with my older Ram without problems.

I wish you gold luck solving your problems.

Interesting... you tried each of the 4gb ballistix as single sticks? and got BSOD(s) but your hyperX is fine huh? and i saw before you even ran memtest86+ how many passes did it complete?? (if you remember) i know it take FOREVER to complete a pass with my 16gb of 1600C9 corsair... did you happen to try underclocking the ballistix?? i may try that out i am running the XMP profile for my corsair.. always been fine in every other game (for 4 years) and never had any fails on memtest86+.... but i wonder if Archeage is doing something odd with memory (perhaps to get past the 32bit application limit...)

PS I found i crash MOST near the start of a new character area.. seems like the further i get in the game the less often i crash (crazy...?? i dunno)

Solen
08-06-2014, 08:47 PM
Interesting... you tried each of the 4gb ballistix as single sticks? and got BSOD(s) but your hyperX is fine huh? and i saw before you even ran memtest86+ how many passes did it complete?? (if you remember) i know it take FOREVER to complete a pass with my 16gb of 1600C9 corsair... did you happen to try underclocking the ballistix?? i may try that out i am running the XMP profile for my corsair.. always been fine in every other game (for 4 years) and never had any fails on memtest86+.... but i wonder if Archeage is doing something odd with memory (perhaps to get past the 32bit application limit...)

PS I found i crash MOST near the start of a new character area.. seems like the further i get in the game the less often i crash (crazy...?? i dunno)

Wtf is Trion and scrapes doing man? Answer this problem! Holy sh$ï

RuaX
08-06-2014, 09:44 PM
Another Closed Beta weekend. Still no words from Trion on this issue.

Greeker84
08-07-2014, 03:06 AM
Its beyond a joke now really. The GM's and community manager are out of order.

Solen
08-07-2014, 04:52 AM
So this is your community manager ? Smug and clueless. ..even his answers
In person are copy...paste. http://m.youtube.com/watch?v=p1aia55XH_Y
I think archeage deserves a community manager that gives a crap.

Greeker84
08-07-2014, 04:56 AM
I can confirm that the issue still exists even after I installed x2 brand new out the box RAM RipJaw's no change. TRION suggested I had a memory problem clearly not. I'm loosing my patience with the people at TRION they are clueless.

Greeker84
08-07-2014, 05:02 AM
So this is your community manager ? Smug and clueless. ..even his answers
In person are copy...paste. http://m.youtube.com/watch?v=p1aia55XH_Y
I think archeage deserves a community manager that gives a crap.

They should fire him, he obviously knows about this issue.

0nce
08-07-2014, 06:23 AM
Here is a post from Scapes on the issue..


And a question that remains. BSOD will be resolved in the next beta?


We'll likely have established workarounds for them on the Support website: http://support.trionworlds.com

Greeker84
08-07-2014, 06:52 AM
Here is a post from Scapes on the issue..

can you link the thread this is taken from please?

Kou
08-07-2014, 07:15 AM
can you link the thread this is taken from please?
here:

http://forums.archeagegame.com/showthread.php?24277-Sailing-Through-Beta-(CBE3-Starts-August-14)&p=267190&viewfull=1#post267190


hopefully someone will come up with solution for this.. as for me, I've tried what I could, from this thread or trion support threads, but with my very limited knowledge about computers... well... :) I have faith in you guys :o

0nce
08-07-2014, 11:16 AM
can you link the thread this is taken from please?

If you click the little arrow in the quote it will take you to the thread. :)

Fedj
08-07-2014, 11:21 AM
I am not surprised (and won't directly criticize)the community manager/relation can't fix this.. i don't think this is a "turn off this feature" or "turn down this setting" or "remove this software" issue.. i am suspecting it is deeper than that, and some type of hardware/software conflict combination... not so much that we have "bad" gpu, or "bad" memory... but that having this combination at this speed causes it.. the only oddity i have noticed is that i can CONSISTENTLY get the game to crash within seconds/minutes if i start a new character.. however once i get past the starting zone (for the farin/cat people) i seem to be MUCH MUCH more stable...

one thing people can try (if your already swapping memory in/out) is try running on 1 chip vs 2 (or 2 vs 4 etc) and also if your MB supports it try running in different slots.. like if your normally run in the 2st pair (pair depeonds on your MB manufacture some are 0+1 and 2+3 and others are 0+2 and 1+3 for pairs) try using a different pair.. i HAVE had mb's in the past have memory slots start to fail.. i doubt EVERYONE here is experiencing that (heck if even one is, i would be surprised)

a little more acknowledgement on this issue would still be appreciated, i would LOVE to think they could come up with a "work around" however considering how littler effort they are showing (not asking for dxdiag's and system info etc etc) i doubt seriously they are going to have one any time (if ever).. i also am VERY interested in the people that pre 1.2 were running FINE and post 1.2 are crashing (you see more on this in the alpha section of the forums..

Maena
08-07-2014, 11:54 AM
Response to another post in the forums "How to get a refund?"

http://forums.archeagegame.com/showthread.php?23985-Scapes-How-to-get-refund

shadowkass
08-07-2014, 03:10 PM
Greeker and to all those with this issue:
I'm asking on the live stream now if a person from Archeage can look into this

Greeker84
08-08-2014, 12:04 AM
Greeker and to all those with this issue:
I'm asking on the live stream now if a person from Archeage can look into this

Nice one. Any luck?

shadowkass
08-08-2014, 01:47 AM
Nice one. Any luck?

Nothing :(
I spammed the chat and even posted a request in the news page. I'm not sure if they have seen it or not. Sorry

Greeker84
08-08-2014, 08:30 AM
Nothing :(
I spammed the chat and even posted a request in the news page. I'm not sure if they have seen it or not. Sorry

This is getting ridiculous now. How can they just ignore this?

0nce
08-08-2014, 12:16 PM
I'll be buying Alpha tomorrow. I will test some of my ideas out and hopefully I can come up with a solution.

In the mean time is anyone running any Asus Software on their computer?

Anyone have TV cards?

Wilen
08-08-2014, 12:24 PM
I really hope that your tests work, because I am waiting for response from Glyph and anything and if we wait for TRION, better grab a seat and sit down.

I use my motherboard is ASUS, but I do not have a tv card.

0nce
08-08-2014, 12:38 PM
I really hope that your tests work, because I am waiting for response from Glyph and anything and if we wait for TRION, better grab a seat and sit down.

I use my motherboard is ASUS, but I do not have a tv card.

Anything we can find in common would help. I also have an Asus motherboard. Are you chipset drivers up to date?

Greeker84
08-08-2014, 01:09 PM
Anything we can find in common would help. I also have an Asus motherboard. Are you chipset drivers up to date? I have a gigabyte mobo AMD processors ASUS graphics card G-Skill Ripjaw RAM. Western digital HDD.

Fedj
08-08-2014, 02:12 PM
Asus P8Z68-v Pro MB here.. (no asus software loaded after recent reload..)

0nce
08-08-2014, 06:34 PM
Actually, this issue was communicated to XLGAMES when players began experiencing it during CBE1.

For those waiting, here is the response to this issue.

Greeker84
08-09-2014, 07:34 AM
Funny how it's taken them until Beta to inform XLGAMES of the issue, it's been present since Alpha. They should have fixed it before Beta even started such is the purpose of testing. I think they're a little silly at TRION.

RuaX
08-09-2014, 09:11 AM
I have nothing Asus in my system.
Asrock Z77 Extreme 4, Intel 3570K Cpu, MSI Twin Frozer 6950 3Gb, 8Gb Kingston, Samsung 256GB SSD, WD 1TB HD. Chieftech 750 PSU.

Any answer from Trion would be really nice. At least a: "we are looking after this case". But still haven't heard anything...

Brambling
08-09-2014, 09:32 AM
Throwing my components in here in hopes it can help.

Gigabyte mobo, AMD CPU (FX-4100), EVGA GTX660, 8GB memory

I forget what my PSU is but it's more than adequate to power everything and overheating isn't an issue with me either.

0nce
08-09-2014, 12:43 PM
I have nothing Asus in my system.
Asrock Z77 Extreme 4, Intel 3570K Cpu, MSI Twin Frozer 6950 3Gb, 8Gb Kingston, Samsung 256GB SSD, WD 1TB HD. Chieftech 750 PSU.

Any answer from Trion would be really nice. At least a: "we are looking after this case". But still haven't heard anything...

They did give us that already.
http://forums.archeagegame.com/showthread.php?17639-BSOD-yet-again.&p=273530&viewfull=1#post273530

Also your motherboard is Asrock which Asus used to be the parent company of until Pegatron broke off from Asus. However, Pegatron still receives 30% of it's motherboard from Asus with just a different brand stamped on it and model number. It's a stretch but this could still be related.

Throwing my components in here in hopes it can help.

Gigabyte mobo, AMD CPU (FX-4100), EVGA GTX660, 8GB memory

I forget what my PSU is but it's more than adequate to power everything and overheating isn't an issue with me either.

What model is your mobo?

Saturos
08-09-2014, 01:01 PM
If the clash is between software and hardware...I wonder what the common denominator is. Could it be the mobo?I use as Asrock one..
I was planning on getting the 800 series nvidia cards when they come out(which I hope would come out before archeage launch),but it would suck big time if the game still BSOD after that.

0nce
08-09-2014, 01:19 PM
If the clash is between software and hardware...I wonder what the common denominator is. Could it be the mobo?I use as Asrock one..
I was planning on getting the 800 series nvidia cards when they come out(which I hope would come out before archeage launch),but it would suck big time if the game still BSOD after that.

I was leaning towards that but it's a huge stretch. My Asus laptop runs ArcheAge fine though... I find it difficult to pinpoint the motherboard but what else do we all have in common?...

ShadowCyde
08-09-2014, 08:00 PM
Heya, I noticed that your processor is an AMD FX series processor, I also have an AMD FX series processor though mine is an 8-core, regardless, i've been kinda brainstorming with another friend of mine who has this same issue, as well as myself, and after playing around with various settings for our processor, AMD FX series processors, (yes pretty much all of them) have an issue of running at max capacity almost 100 percent of the time, even if you are idle, so we ended up underclocking our processors through the amd ccc then from there, we went into our bios and adjusted the turbo setting that AMD likes to have in most of these processors, all we did was disable the turbo setting when the processor has a high amount of things to deal with. honestly my pc has been better off because of the settings. i didn't read through all the comments to see if this has been posted already so hopefully it helps in someway, if you need me to clarify what i did a bit more, feel free to message me, and ill do my best to help. but ever since we haven't had any BSOD issues with AA and crashing is pretty much a thing of the past now except for the occasional bug or glitch in game that causes it.

0nce
08-10-2014, 10:31 AM
Well I thought I had the solution. I can't even log into my main character anymore as it crashes immediately. Yet I can log into a new character just fine.

0nce
08-10-2014, 02:56 PM
Okay! I have found a WORKAROUND! For those of you having a TDR_TIMEOUT BSOD PM me and I can give you a workaround. IT doesn't fix it completely but it helps! I have now been playing for a few hours without a crash where previously I would crash upon loading.

It involves going into the Registry so I don't want to post it publicly for someone to follow if it doesn't apply to them.

Greeker84
08-11-2014, 08:47 AM
Well this is now 5 weeks ive had this issue ive requested a refund. Ive waited 2 weeks on a reply from support. TRION and XLGAMES can go ♥♥♥♥ themselves.

Atomosya
08-11-2014, 09:30 AM
Quick question for those having problems with BSOD's.

How many of you have an on-board RealTek audio card either 97ACS or the High Def version?

If so Try to update these: http://www.realtek.com.tw/downloads/

0nce
08-11-2014, 12:04 PM
Quick question for those having problems with BSOD's.

How many of you have an on-board RealTek audio card either 97ACS or the High Def version?

If so Try to update these: http://www.realtek.com.tw/downloads/

I'll try this. I formatted my computer and I have nothing but drivers and Glyph and it still blue screened. I am using the same Realtek driver though as before so I'll update it and try.

What made you point to an audio driver?

Atomosya
08-11-2014, 12:12 PM
I'll try this. I formatted my computer and I have nothing but drivers and Glyph and it still blue screened. I am using the same Realtek driver though as before so I'll update it and try.

What made you point to an audio driver?

Work in IT myself. I have alpha and beta testing games for about 15 years now...A few years ago something like this cropped up in another game and the culprit ended up being an older Realtek driver the one that come standard on most motherboards. Pieces of diver was using the same allocated memory blocks and causing conflicts making it look like a video card or RAM memory leak problem. Ever since then I always update my Realtek drivers first thing when building a new system. I have a similar build to most the computers reporting this problem and I haven't crashed once. ( although I can confirm a small video RAM memory leak I have witnessed.)

So in hopes this was a similar culprit I thought couldn't hurt to let them know. Try it and let me know if it works.

0nce
08-11-2014, 12:18 PM
Work in IT myself. I have alpha and beta testing games for about 15 years now...A few years ago something like this cropped up in another game and the culprit ended up being an older Realtek driver the one that come standard on most motherboards. Pieces of diver was using the same allocated memory blocks and causing conflicts making it look like a video card or RAM memory leak problem. Ever since then I always update my Realtek drivers first thing when building a new system. I have a similar build to most the computers reporting this problem and I haven't crashed once. ( although I can confirm a small video RAM memory leak I have witnessed.)

So in hopes this was a similar culprit I thought couldn't hurt to let them know. Try it and let me know if it works.

Awesome, thanks for the suggestion. I'm hoping it solves it! Currently downloading it now but it's 200 MB and their servers are slow so it's taking a while.

Atomosya
08-11-2014, 12:24 PM
Awesome, thanks for the suggestion. I'm hoping it solves it! Currently downloading it now but it's 200 MB and their servers are slow so it's taking a while.

Anytime. Any chance this is the same 0once from Rift?

Atomosya
08-11-2014, 01:59 PM
Awesome, thanks for the suggestion. I'm hoping it solves it! Currently downloading it now but it's 200 MB and their servers are slow so it's taking a while.

I am HOPING since you disappeared for awhile that it worked for you. LOL

0nce
08-11-2014, 02:07 PM
Anytime. Any chance this is the same 0once from Rift?
Nope. I got invited to Rift beta but never played.


I am HOPING since you disappeared for awhile that it worked for you. LOL

Unforutnately no, I keep typing up a response and get distracted and then BSOD lol. It worked for about 10 minutes and then I crashed again. Crashing at log in now. I attempted to use older drivers and actually had some success with one as rather than completely crashing it was able to recover. But then froze.

I'm thinking of re installing the game. I just can't figure out a hardware link between all of us. There are people with my exact hardware working fine. After the reformat I used the same installation (secondary drive) to play. I'll re install it on C: and we'll see what happens.

Atomosya
08-11-2014, 02:12 PM
Nope. I got invited to Rift beta but never played.



Unforutnately no, I keep typing up a response and get distracted and then BSOD lol. It worked for about 10 minutes and then I crashed again. Crashing at log in now. I attempted to use older drivers and actually had some success with one as rather than completely crashing it was able to recover. But then froze.

I'm thinking of re installing the game. I just can't figure out a hardware link between all of us. There are people with my exact hardware working fine. After the reformat I used the same installation (secondary drive) to play. I'll re install it on C: and we'll see what happens.


Hmmm. Well I will continue to look into it for you all. ( I enjoy solving these ) If I can think of anything else with testing I will be sure to post it... It sounds like we are getting close with shared memory.

0nce
08-11-2014, 02:14 PM
Hmmm. Well I will continue to look into it for you all. ( I enjoy solving these ) If I can think of anything else with testing I will be sure to post it... It sounds like we are getting close with shared memory.

Hopefully we can solve something. I know it's not bad hardware as I've stress tested everything. I'll post results of the re install in an hour.

Atomosya
08-11-2014, 02:23 PM
Hopefully we can solve something. I know it's not bad hardware as I've stress tested everything. I'll post results of the re install in an hour.

OK will check back this evening and cross my fingers. I wonder if disabling sounds totally has any effect on the BSOD. either in game or manually by temporarily disabling the sound drivers?

0nce
08-11-2014, 02:36 PM
I'm using headphones plugged into my keyboard so I'm actually not using the realtek drivers.

0nce
08-11-2014, 05:38 PM
Well I reinstalled glyph and ArcheAge onto C: and it BSOD in under 10 seconds. I'm at a loss of what to do. I guess I can remove my GTX 570 and try integrated and see if it crashes and then replace my GFX card?

0nce
08-12-2014, 01:02 PM
How many of you use HDMI instead of DVI or HDMI with DVI (multiple monitors)?

Fedj
08-12-2014, 01:12 PM
Quick question for those having problems with BSOD's.

How many of you have an on-board RealTek audio card either 97ACS or the High Def version?

If so Try to update these: http://www.realtek.com.tw/downloads/

BSODS here, and i have a X-fi extreme gamer edition.. (with 97AC audio disabled on the MB so no drivers instsalled)

Fedj
08-12-2014, 01:16 PM
How many of you use HDMI instead of DVI or HDMI with DVI (multiple monitors)?

Using DVI to my Samsung 24inch monitor from my GTX570 Asus superclock, have a HDMI going to a panasonic 37inch from the integrated GPU in the Intel 2700k...

tried disabling integrated and it seemed to make zero difference/change, i just can't believe it is my 570, i have underclocked it and burned it in like crazy (and used it for 4 years now!).. can't believe we can't find a common thread in all of this, and i am afraid due to trion pretty much showing how little they care everyone else (who was in this thread) had quit trying, or perhaps just waiting for the next beta i hope...

charmmar
08-12-2014, 01:24 PM
Well I see a lot of u are getting same thing I am and that is DC'd i am also a new alpha player as of yesterday and do want to play this game for more then 5 mins. hope they can resolve the problem soon.

Atomosya
08-12-2014, 02:09 PM
I am almost positive that it is a driver conflict somewhere now. I am trying to replicate the results with different nVidia drivers now. I have a sneaking suspicion that its a conflict between Direct X and a sound or video driver.

0nce
08-12-2014, 05:40 PM
I am almost positive that it is a driver conflict somewhere now. I am trying to replicate the results with different nVidia drivers now. I have a sneaking suspicion that its a conflict between Direct X and a sound or video driver.

If you have teamspeak we can work together to solve this. I've gone through 10 different nVidia drivers with no luck.

I had high hopes for the following solution but it didn't help.

This issue can be caused by a conflict with the on board audio controller on your new Nvidia card and your motherboard's audio controller. You can try the following uninstall method which will fully disable the audio controller and should help eliminate the issues you are experiencing.

1. In the Control Panel, go into the Device Manager. Expand "Display Adapers" and right click on the 400/500/600 series card, and select "Properties". In the tab named General, look for the entry called "Location". It should read, for example, "PCI_Bus_1, device 0, function_0". If using multiple cards please check and note each listing.

2. Go under "System Devices" and scroll down the list until you see "High Definition Audio Device". There should be at least two entries, possibly more if you have multiple video cards or a sound card. Check them under "Properties" as you did with the video card to see which one matches your the PCI Bus location. Disable (not uninstall) the one that matches your video card.

3. Look under "Sound Devices" and it should no longer list the Nvidia High Definition Audio Controller (this step might or might not require a restart).

After restarting, a clean install of the Nvidia drivers is highly recommended. This can be done by running the latest driver package, choosing "Custom installation", and checking the box labeled "Perform A Clean Install". This will will remove the previous drivers and re-install them rather than over-writing the existing drivers.

flip
08-12-2014, 07:31 PM
Same

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA800762E8F8
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

CPU --- Intel Core i7-4770K 3.5GHz Quad-Core Processor CPU Cooler --- Corsair H110 94.0 CFM Liquid CPU Cooler Motherboard --- Gigabyte GA-Z87X-UD4H ATX LGA1150 Motherboard Memory --- Corsair Dominator GT 8GB (2 x 4GB) DDR3-2000 Memory GPUs --- EVGA 660Ti FTW Sig 2 2GB w/ EVGA Backplate (x2 - SLI) Storage --- Sandisk Solid State Drive 128GB 2.5" Solid State Drive Storage --- Seagate Momentus XT 750GB 2.5" 7200RPM Hybrid Internal Hard Drive HDD Heatsinks --- WD IcePack HDD Heatsink (x2) Case --- Fractal Design Define XL R2 (Black Pearl) ATX Full Tower Case Power Supply --- EVGA 750W 80+ Gold Certified Fully-Modular ATX Power Supply PSU Cables --- Custom Full Set (Red) Case Fans --- be quiet! Pure Wings 2 61.2 CFM 140mm Fan (x6) Fan Controller --- NZXT Sentry 2 Fan Controller Fan Filters --- Silverstone 140mm Fan Filter (x2) Headphones --- Nakamichi NK780 w/ Headset Splitter (Red) OS --- Windows 7 Ultimate 64-Bit

0nce
08-13-2014, 07:07 AM
Same

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA800762E8F8
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

CPU --- Intel Core i7-4770K 3.5GHz Quad-Core Processor CPU Cooler --- Corsair H110 94.0 CFM Liquid CPU Cooler Motherboard --- Gigabyte GA-Z87X-UD4H ATX LGA1150 Motherboard Memory --- Corsair Dominator GT 8GB (2 x 4GB) DDR3-2000 Memory GPUs --- EVGA 660Ti FTW Sig 2 2GB w/ EVGA Backplate (x2 - SLI) Storage --- Sandisk Solid State Drive 128GB 2.5" Solid State Drive Storage --- Seagate Momentus XT 750GB 2.5" 7200RPM Hybrid Internal Hard Drive HDD Heatsinks --- WD IcePack HDD Heatsink (x2) Case --- Fractal Design Define XL R2 (Black Pearl) ATX Full Tower Case Power Supply --- EVGA 750W 80+ Gold Certified Fully-Modular ATX Power Supply PSU Cables --- Custom Full Set (Red) Case Fans --- be quiet! Pure Wings 2 61.2 CFM 140mm Fan (x6) Fan Controller --- NZXT Sentry 2 Fan Controller Fan Filters --- Silverstone 140mm Fan Filter (x2) Headphones --- Nakamichi NK780 w/ Headset Splitter (Red) OS --- Windows 7 Ultimate 64-Bit

124 is different from the 116 I've been getting.

Test all of your hardware and look at this.

http://www.sevenforums.com/crash-lockup-debug-how/35349-stop-0x124-what-means-what-try.html

Atomosya
08-13-2014, 07:23 AM
124 is different from the 116 I've been getting.

Test all of your hardware and look at this.

http://www.sevenforums.com/crash-lockup-debug-how/35349-stop-0x124-what-means-what-try.html

Hey guys, Haven't forgot about you. Work has been busy. I will have more time Friday night to troubleshoot. Do me a favor whats the most recent Microsoft framework you all have installed? 4 with patch? And what C++? hoping these will help me narrow the error down.