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Scapes
04-28-2015, 06:04 PM
http://www.trionworlds.com/archeage/wp-content/uploads/sites/6/2015/04/ChumWaters_blog_810x300.jpg (http://www.trionworlds.com/archeage/en/2015/04/28/chum-the-waters-april-28-may-5)

Last week, you braved Dahuta’s waters to claim vast treasures from distant shores. However, Dahuta did not appreciate your invasion of her domain...

Now, in our third Omen of Dread Prophecies event, your enemies will be her instruments of revenge!

Dahuta’s magic has doubled all honor gains from open-world PvP. Her goal is to incite chaos on land and sea, making the tides run red. But Honor is a valuable currency. It is up to you to turn her bloodthirst to your advantage.
Tread carefully and sail with caution. Your enemies will be numerous, but your victories will be twice as sweet!

Event: Chum the Waters

Event Duration: April 28 to May 5 at 3:00 PM PDT

Rewards Distributed: Immediately. En garde!

...

Read the full article on the website. (http://www.trionworlds.com/archeage/en/2015/04/28/chum-the-waters-april-28-may-5)

StrappedBunny
04-29-2015, 09:23 AM
well today is 4/29/15 and im doing arenas and im not getting double honor... i was prior to the NA maintenance today and now im not. guess the 5th came early this year.

Tyconis
04-29-2015, 09:29 AM
well today is 4/29/15 and im doing arenas and im not getting double honor... i was prior to the NA maintenance today and now im not. guess the 5th came early this year.


from open-world PvP

Reading is fun.

StrappedBunny
04-29-2015, 09:31 AM
Reading is fun.

I'm still sticking to my first post... but ok

skullhead51
04-29-2015, 03:53 PM
well today is 4/29/15 and im doing arenas and im not getting double honor... i was prior to the NA maintenance today and now im not. guess the 5th came early this year.

Open-world PVP only.

Chimpy
04-29-2015, 07:09 PM
The in game message says arena too.

Cruels
05-01-2015, 05:53 PM
5/1/2015 when Enla crashed and came back up we are not getting 2x Honor.

Tedds
05-05-2015, 08:05 AM
Why did the event just end? It's only afternoon here, so it seems a little early. (Literally 20 seconds before I finally got into 5v5... Waited hours for that. XD)

Scapes
05-05-2015, 08:08 AM
Why did the event just end?

The event is still active until 3:00 PM PDT today.

StrappedBunny
05-05-2015, 08:26 AM
The event is still active until 3:00 PM PDT today.

What about the server Enla who lost the event for at least 24 hours due to a server crash... is it still ending at the same time as everyone else?

Scapes
05-05-2015, 12:35 PM
What about the server Enla who lost the event for at least 24 hours due to a server crash... is it still ending at the same time as everyone else?

Enla's downtime on Friday was less than thirty minutes.

StrappedBunny
05-05-2015, 01:35 PM
Enla's downtime on Friday was less than thirty minutes.

yes enla was only down for 30 min. but the double honor event was never reactivated. It was reactivated after 17:39 on 5/2/15

http://forums.archeagegame.com/showthread.php?186071-double-honor-from-arenas-on-enla&p=1665884#post1665884
(posted this after the crash saying it wasnt working.)

http://i.imgur.com/HljD11s.jpg?1 (thats on saturday morning still not getting arenas.)


This was proof of my first conversation at 8:30am 5/2/15 with live support ignoring me telling them it wasn't working


Your request (155393) has been solved. To reopen this request, reply to this email.

GM Karruell (Trion Worlds)

May 2, 11:07

Hello,

Thanks for the report regarding Enla not receiving the double honor event since the recent crash. We will be forwarding this along to the ArcheAge team. Future reports can also be posted on our forums, which can be found below:

http://forums.archeagegame.com/forumdisplay.php?48-Hospital

These reports will be reviewed by the ArcheAge team. You will not hear directly back regarding any suggestion or bug, but keep an eye on our forums as all changes will be included in the patch notes.

If you have any additional questions or concerns, please don't hesitate to let us know. Thank you for your continued support of Trion Worlds and for playing ArcheAge.

Your reference number for this ticket is 155393.

Sincerely,

GM Karruell

Trion Worlds Inc

May 2, 11:05

Chat started on 2015-05-02 03:20 PM UTC

(03:20:28 PM) *** joined the chat ***
(03:20:28 PM) : hey, double honor from arenas is not working on the server enla
(03:21:35 PM) Trion Worlds Automated Message: Thanks for waiting. We're experiencing longer than average wait times due to higher than expected volume, but will be with you soon.
(03:25:07 PM) : http://forums.archeagegame.com/showthread.php?186071-double-honor-from-arenas-on-enla&p=1665219&posted=1#post1665219
(03:43:54 PM) : hello?
(03:58:09 PM) *** GM Karruell joined the chat ***
(03:58:13 PM) GM Karruell: Thanks for contacting Trion Worlds Customer Support. I'm happy to look into your issue for you today.

How may I assist you?
(03:58:30 PM) : hey, enla is not benefiting from the double honor event in place until may 5th
(03:58:48 PM) : since the crash yesterday arenas haven't given double honor (enla's server crash)
(03:59:18 PM) GM Karruell: I can certainly understand how that can be frustrating. I will be more than happy to address this issue to our development team as an unknown bug. What character are you playing on that is having this issue? Also, do you know if all players are experiencing this issue as well?
(04:00:14 PM) : i believe its the entire server but that i am not sure of
(04:00:23 PM) : my friends and i are all experiencing the same issue
(04:00:59 PM) : Straponbunny is my ingame name if that is what you're looking for
(04:01:29 PM) : there isnt even the green system message
(04:01:36 PM) : that pops up as a notice about the event
(04:01:40 PM) : last night it popped once
(04:01:44 PM) : thats it but still wasnt working
(04:01:58 PM) : and i just asked in faction chat and everyone said no they are not receiving the double honor.
(04:02:27 PM) GM Karruell: Thank you very much. I will forward this to our development team to look into further to see what is causing this issue. I do appreciate the report, and apologize for the issues this may be causing. May I assist you with anything else today?
(04:02:41 PM) : no that is it thank you
(04:03:11 PM) : it has been down since yesterday though just to clarify after the crash :(
(04:03:39 PM) GM Karruell: Thank you very much once again for the report! Have a good day and thank you for contacting Trion Worlds. In the bottom left of your chat window, you can find an 'Options' button. Please click this button and select 'End this chat'. If you don't see this option, please let me know.
(04:04:03 PM) : any idea if enla's event time will be extended due to the down time? :(
(04:05:24 PM) GM Karruell: Unfortunately, since this is the first I have heard of the issue, I do not have any further information regarding the possible bug. I would look toward the forums in the future to see what the resolution to this issue may be!
(04:05:41 PM) : ok ty
(04:05:56 PM) *** left the chat ***


Well that guy completely ignored me so this was attempt two, several hours later...


Your request (156174) has been received and is being reviewed by our support staff.
To add additional comments, reply to this email.

May 2, 19:50

Chat started on 2015-05-02 11:55 PM UTC

(11:55:15 PM) *** joined the chat ***
(11:55:16 PM) : any update on double honor event being fixed on the server enla?
(11:56:22 PM) Trion Worlds Automated Message: Thanks for waiting. We're experiencing longer than average wait times due to higher than expected volume, but will be with you soon.
(12:20:19 AM) *** GM Beelz joined the chat ***
(12:20:32 AM) GM Beelz: Thanks for contacting Trion Worlds Customer Support. I'm happy to look into your issue for you today.

I can certainly understand how that can be frustrating. I will be more than happy to assist you with that! In order to do so, I'm going to need to collect some information from you.

Is the e-mail on this chat linked to the account in question, or is there another e-mail related to this issue? If there is another e-mail related, may I please have that information?
(12:21:00 AM) : yes
(12:21:11 AM) GM Beelz: Great, thanks! Just a moment while I retrieve your account information.
(12:24:39 AM) GM Beelz: I apologize but we have not received any reports of the event being broken. What has happened?
(12:25:16 AM) : i talked to live support at 8:30 am pdt....
(12:25:44 AM) : the server enla hasn't received double honor since its crash yesterday on 5/1/15
(12:27:36 AM) GM Beelz: We have forwarded your report over to our developers but we have only had the one report of this occurring.
(12:29:00 AM) : i can give you screen shots of me only getting 80 honor on multiple characters if you like but ok...
(12:30:30 AM) GM Beelz: They are investigating the issue as a server. What I would like to do is send an additional ticket over to have them investigate if this is just affecting your character.
(12:31:41 AM) : ... ok. i think people were just assuming people reported the issues as they were complaining about it in faction chat throughout the day but if thats what u wanna do then u can do it..
(12:33:53 AM) GM Beelz: I do apologize for the trouble, and I will have someone follow up with you regarding this issue.
(12:36:12 AM) : can you click links or no... http://i.imgur.com/HljD11s.jpg?1 that was earlier today I'm actually have been queuing on my friends character. I've made 10k honor without receiving double honor for the entire day.
(12:36:42 AM) : http://i.imgur.com/p5otqpn.jpg?1 thats the character im actually queuing on...
(12:37:10 AM) GM Beelz: One moment, I'm having someone try to contact the production team.
(12:41:52 AM) : ok so i literally just did an arena and here is the screen shot at the end... http://i.imgur.com/pDnH0PO.jpg
(12:42:00 AM) : time stamped with dps log and everything..
(12:42:51 AM) GM Beelz: I will have answer for you in a few minutes.
(12:43:02 AM) : ok
(12:43:35 AM) : i made this forum post yesterday after the server crash after the issue started
(12:44:05 AM) : live support wasn't on and i posted it there. then this morning i contacted live support again
(12:44:16 AM) : looks like it was just fixed
(12:44:57 AM) : so its been over 24 hours of being down. are we getting compensation or at least extending the event for the amount of time it was down?
(12:45:31 AM) : i think it would be fair if enla got another 24 hours on the event but thats just me :(
(12:45:42 AM) : ty for actually listening to me and fixing the issue though
(12:47:24 AM) GM Beelz: First, I must thank you for bringing this to our attention. I truly am surprised that no one else reported this. Usually the second something goes wrong the chats are flooded with reports. The production team will be looking into exactly what happened and any announcements of compensation will be posted on the forums.
(12:48:05 AM) GM Beelz: Once they are aware of exactly what happened I'm sure they will issue a statement regarding this issue.
(12:48:07 AM) :i would really just appreciate an extra day which is what we lost
(12:48:17 AM) : ty very much for listening and not pushing it aside
(12:48:22 AM) : like the last gm i talked to
(12:49:03 AM) GM Beelz: It is no problem at all, and thanks again for being persistent!
(12:49:10 AM) : :)
(12:49:18 AM) GM Beelz: Is there anything else I can help you with today?
(12:49:25 AM) : no that is it thank you very much
(12:49:53 AM) GM Beelz: You are very welcome =)

Have a good day and thank you for contacting Trion Worlds. In the bottom left of your chat window, you can find an 'Options' button. Please click this button and select 'End this chat'. If you don't see this option, please let me know.
(12:50:38 AM) *** left the chat ***

bam finally got fixed over 24 hours after the original crash. here is me in game still doing arenas when it actually got fixed.
http://i.imgur.com/VW3b8Ab.jpg

here is a picture of me getting double honor on 5/1/15 at 13:27 in game
http://i.imgur.com/ZGE7Nys.jpg

now here is one also on 5/1/15 not getting double honor.... at 19:03
http://i.imgur.com/hWNwT06.jpg

so again on 5/1/15 after the server crash for enla it was down. then further up it shows pictures at 8:17am in the morning on 5/2/15 http://i.imgur.com/HljD11s.jpg?1 and its still not giving double honor. then again at 17:39 it still wasn't working which is referenced from the second conversation with live support. http://i.imgur.com/pDnH0PO.jpg

On a side note I just want to say thank you again to GM Beelz for actually taking the time to help me and listen to what I said. I hope that trion hires more people like him/her as they represent your company on a daily basis. This person actually wanted to help me even though it sounded almost crazy that there wasn't a single other report of this happening. They took the extra step to at least check if this situation was real or not.

ps, if it wasnt for GM Beelz the server enla would have never regained their double honor event after the server went down on friday may 1st, 2015.


so are we getting an extended amount of time on enla or is enla getting shafted. I do not want compensation. I only feel that the event should be extended for the mount of time it was down. that is all I'm asking for.

Scapes
05-05-2015, 03:29 PM
so are we getting an extended amount of time on enla or is enla getting shafted.

That's my bad, I read your post as claiming a 24-hour server downtime. Rather than extend this past weekend's event into the work week, we'll have another double honor weekend in the near future.

Cruels
05-05-2015, 04:10 PM
Us peeps on Enla get screwed out of 24 hours of the 2x honor event..Thanks.. please tell me why again I play this game?