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View Full Version : Purchased Founder but no Beta access.



Barney
07-30-2014, 01:58 AM
Hi, I have purchased the game in advance. I've not had an email confirmation of this from Trion, and thus no code for Beta...therefore I cannot download the client. Anyone else had this? I bought the game maybe 10 hours ago.

Barney
07-30-2014, 07:48 AM
Anyone else had issues with not receiving purchase confirmation email?

It seems most of you are just having Glyph issues. I can't even get my code!

Barney
07-30-2014, 07:54 AM
I raised this incident earlier this morning: Pre-purchase of Archeage for EU: No confirmation email or beta code [Incident: 140730-000678]

Obviously, I have checked my spam folder...

Scorpion
07-30-2014, 07:55 AM
Hey Barney,

The best thing you can do right now is send in a ticket.

You can contact their support team here: https://support.trionworlds.com/app/home/p/3640/theme/archeage/

Barney
07-30-2014, 08:05 AM
I have: [Incident: 140730-000678]

I'll be patient as I know this must be a very busy time for Trion support, however, having not even received the purchase confirmation email (I have received all the others from the for my password reset etc) I am not too happy.

Barney
07-30-2014, 10:32 AM
UPDATE: Finally received beta invite email, not sure if it is from my application for Beta though or my purchase.