View Full Version : Celestrata Bloodsong: Could you clarify AFK pls?

02-04-2016, 11:00 AM
I don't Reddit but I wanted to see what the fuss was about. You went in on him hardcore. Wow. Just damn wow.You called him out, shamed the ♥♥♥♥ out of him and then turned out to be flat out wrong. That is really shameful. Yeah, I'll be the first to say it sucks. I thought about it last night while I played, and even after while I was heading to bed. We see a lot of these ban appeals go past the forums and reddit. The reason I don't look into all of them is because I literally can't. We have a team in place to support this, and I trust the judgments of those teams. And 99% they are dead on accurate, leading to silly situations like this one where a player protests innocence, only to have something look seriously screwed up (http://forums.archeagegame.com/showthread.php?259891-Trion-Random-Bans-No-human-Being-Behind&p=2182943&viewfull=1#post2182943). Or when people accuse us of censorship, only to actually be doing something foul in Trove (http://massivelyop.com/2015/08/11/player-falsely-accuses-trion-worlds-of-censorship/) (not even in ArcheAge). But, sometimes, mistakes can be made. This was one of those times.We go hard on this because we know you guys don't want hackers, botters, and cheaters in the game. That's not fun. But in this case, we're sorry to see that something was missed and it lead to a false ban. We're absolutely going to make sure this doesn't happen again like this in the future, and for my part of it, I'm going to quadruple check things before we openly contest them.We're sorry to Mye that this happened to one of his alts, and we've reinstated his Multiculturalism account. And again, we apologize for the incorrect ban.

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