View Full Version : Crest Image - Unsupported Format

02-12-2016, 03:07 AM
So I've been trying to get a guild-crest to work for sails, etc. I've done some photoshopping to make the image work, followed the guidelines, and now it's saying "Unsupported Format". A couple of others have tried with similar or other images I've made, and sometimes it works but mostly it doesn't. I've uploaded the image to show that it follows the 256x256 and .png rule.


Steps tried so far:
- Turning it into a 72dpi image.
- Waiting a long time at the crest printer for everything to load in.
- Reloading the game several times.
- Turning the png to a jpg. This worked one time on the 72dpi one, I quickly tried it on the 300dpi one and from then on I screwed both over.

02-13-2016, 09:26 AM
Hi Virender! If you haven't already, I'd review our Crest Brainstorm Guide (https://support.trionworlds.com/hc/en-us/articles/203364538-Crest-Brainstorm-Guide) and make sure you haven't overlooked any key steps. Once you confirm everything is correct, I would contact our Customer Support team so they can look into this. They'd be happy to help!