View Full Version : Hesk: loads and then crashes

04-27-2016, 12:00 AM
Crashing issues such as this usually require further troubleshooting, but to begin I would recommend ensuring that your video card's drivers are up to date Generally one of these options will work, depending on your card's developer: Nvidia - http://www.nvidia.com/Download/index.aspx?lang=en-us ATi - http://support.amd.com/us/gpudownload/Pages/index.aspxIf you've ensured they are up to date, and you're still having problems, please submit a helpdesk ticket with your DxDiag so that we can troubleshoot further. 1. Press the “Windows” and “R” keys simultaneously to open your “Run” window. 2. In your “Run” window, type “dxdiag” without the quotes and click “OK.” This will open the DirectX Diagnostic Tool window. 3. Click on the “Save All Information” button at the bottom of the window. This will save a text file named “DxDiag.txt” to a location of your choosing.

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