View Full Version : GM Fasti: Mobile Authenticator

08-16-2014, 01:20 AM
We have a lot of good information for protecting your account (https://support.trionworlds.com/app/answers/detail/a_id/1163) on our support site.Some of the most important things you can do are sweep your computer for malware (https://support.trionworlds.com/app/answers/detail/a_id/8), add the Authenticator (as you have done), and make sure your password on the account, and the associated account email are different from each other, and unique to those accounts. Using the same password for both accounts will make it substantially easier to access the account as a third party.In the short term, I would strongly suggest changing the email on file with us (https://support.trionworlds.com/app/answers/detail/a_id/1682), if you have experienced account security issues before with this email address.Once you have updated that email address, change the password, making sure to use a very strong password (include numbers, letters, and special characters in random order). Once the password is updated for your account, go to the email account you are using for your Glyph account and change that password as well, but to another very strong password that is completely unique.Thanks!

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