View Full Version : You have been disconnected by a Gamemaster

12-26-2016, 05:52 AM
Hello! I am having some troubles recently with my account in NA servers. I try to login with a new character on Kyrios, but I cannot pass through the loading screen. Always I got disconnected by Gods, and also sometimes I get this message:
Full: http://i.imgur.com/VwdZ35a.png

I have made three characters yet trying to log in but there is no way for me. Could I get some help on this matter, please? It is getting frustating. Thank you.

GM Talriel
12-26-2016, 08:04 AM
If you are receiving a "Disconnected by Gamemaster" message repeatedly, this is a result of either having created a character on a Legacy server at some point with your account, and you're now attempting to play on a Fresh Start server, or conversely your account has a character on a Fresh Start server and you are attempting to play on a Legacy server. If you are in a situation where you are attempting to play on a Fresh Start server and have become flagged/are getting disconnected as a Legacy account due to having Legacy server character creations (deleting a character does not change the flagging), we advise that you start a new account and going forward only play on the server you wish that account to be designated for to avoid this issue in the future. We are unable to assist in reversing an account once it is flagged as a Legacy or Fresh Start account.

If you feel as though this is not the case with your account please create a support ticket (http://bit.ly/1odtVp6) and one of our GMs will address the issue as quickly as possible.

12-26-2016, 09:50 AM

but maybe not.

sometimes there is an anomaly and the flag system catches your account in a batch update. BUT that is NOT according to the developer of the software.

you may have just simply visited the character create screen and it flagged your account. Lets hope its the later.