PDA

View Full Version : Week later no update on my ticket!



zerena
08-05-2019, 12:34 PM
I have now submitted 2 tickets and have tried many times to get my issue resolved. Its been a week since I have requested help on a issue in game where an NPC took my stuff but didnt complete the quest and give me my titles. Ticket numbers are 1247637 and 1245547 posting here is a last resort I have never had to do in all my years of playing since this game has launched. Please look into these tickets and help me as soon as possible.:(

Zerena
Aria Server

zerena
08-07-2019, 08:41 AM
A week and a half later, no update on my tickets. Is there any way to get an ETA on when it will be resolved or should I open another one?

Mullmar
08-07-2019, 09:33 AM
Same here.
Maybe they are not answering F2P player's problems (Idk if you are. I'm).

Enyo
08-07-2019, 10:42 AM
It took over 3 weeks for a simple request ticket to be answered for me. It was fairly helpful, but not completely. Once they responded, the communication back and forth was fairly quick. It's just a hell of a queue...