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Morgana
09-12-2014, 10:01 PM
Adventurers,

We've narrowed down the causes of several prominent ArcheAge crashes, and want to share the solutions that we've found thus far to make your entry into the game as painless as possible.


1. If ArcheAge crashes while attempting to load Hackshield, and redirects to the Trion Worlds Hackshield support page, please do a full reboot of your computer as your first troubleshooting first step. If it persists, continue with normal troubleshooting steps listed on that page: https://support.trionworlds.com/app/answers/detail/a_id/1746


2. If the crashes occurs as you first attempt to enter the game world-- after any queue, after character select-- please follow the instructions laid out on this page:
https://support.trionworlds.com/app/answers/detail/a_id/1770


3. If that does not resolve it, please check to see if you are using DirectX 11. You can check by clicking on Options at the bottom of character select. From there, you should be able to see if you're running DirectX 9 or 11.

If you are indeed using DirectX 11, please try DirectX 11 in Fullscreen mode, or try DIrectX 9 in Windowed mode. If you need assistance changing these options, please follow this link: https://support.trionworlds.com/app/answers/detail/a_id/1806


4. If none of these steps resolve your crashes, or if your crash is not covered in this post, please consult this page instead for a wider array of solutions:
https://support.trionworlds.com/app/answers/detail/a_id/1324/

You may also contact support for additional assistance: https://support.trionworlds.com/app/answers/detail/a_id/478

Gonzothegreat198
09-13-2014, 01:26 AM
Adventurers,

We've narrowed down the causes of several prominent ArcheAge crashes, and want to share the solutions that we've found thus far to make your entry into the game as painless as possible.


1. If ArcheAge crashes while attempting to load Hackshield, and redirects to the Trion Worlds Hackshield support page, please do a full reboot of your computer as your first troubleshooting first step. If it persists, continue with normal troubleshooting steps listed on that page: https://support.trionworlds.com/app/answers/detail/a_id/1746


2. If the crashes occurs as you first attempt to enter the game world-- after any queue, after character select-- please follow the instructions laid out on this page:
https://support.trionworlds.com/app/answers/detail/a_id/1770


3. If that does not resolve it, please check to see if you are using DirectX 11. You can check by clicking on Options at the bottom of character select. From there, you should be able to see if you're running DirectX 9 or 11.

If you are indeed using DirectX 11, please try DirectX 11 in Fullscreen mode, or try DIrectX 9 in Windowed mode. If you need assistance changing these options, please follow this link: https://support.trionworlds.com/app/answers/detail/a_id/1806


4. If none of these steps resolve your crashes, or if your crash is not covered in this post, please consult this page instead for a wider array of solutions:
https://support.trionworlds.com/app/answers/detail/a_id/1324/

You may also contact support for additional assistance: https://support.trionworlds.com/app/answers/detail/a_id/478

If I may ask, why are you guys(or XL Games) still having issues with DX11? I mean we've been having the texture melting issues with DX11 since the beginning of Alpha, I expected it to be resolved by now, and instead we now have this issue.

Mushufasa
09-13-2014, 06:08 AM
Hey, I have a bug that is making this game unplayable. I dont know if I would say it is exactly a crash but it is an infinite loop. I got disconnected from the servers a few moments ago and now whenever I go to log in, I can press escape to skip past the trion, xlgames, cry engine 3, screens but when I get to the actual intro cinematic, it loses sound and then refuses to skip. After a few seconds it jumps to something like 4 times speed and then it just loops over and over.

Please help.

Lambo
09-13-2014, 06:16 AM
Same problem here - looking at the FB page, other people are also experiencing the looping cinematic with no sound. Must be some kind of server/login issue?

Itache
09-13-2014, 06:24 AM
I have the same problem, the movie just loops infinitely, somehow i bypassed it three times, but I have no idea how I did it. Find a solution for this fast please!

Metalbunny
09-13-2014, 06:27 AM
The cinematic plays while the game is waiting for data from the servers... unfortunately the servers are still borked and time out, and the game is missing all the code it needs to compensate for servers not responding, so when the connection times out the game just gets stuck in an infinite loop that cannot be broken.

Blort
09-13-2014, 06:31 AM
Glyph logs me in no problem, but when I launch ArcheAge it loops endlessly through the movie and occasionally gives me: "Login Failed. Verify username and password" with a handy "Confirm" button that does nothing.

Beerisgood
09-13-2014, 06:41 AM
Glyph logs me in no problem, but when I launch ArcheAge it loops endlessly through the movie and occasionally gives me: "Login Failed. Verify username and password" with a handy "Confirm" button that does nothing.

I am experiencing the same exact thing. Anyone hear about a solution?

Itache
09-13-2014, 06:43 AM
I am really annoyed with this right now, I feel like I basically just wasted 45 euros on an install that can't be used .. So much for a headstart.

Sundell
09-13-2014, 06:50 AM
infinite Video loop, and VERY long load time.

Macbeth2k
09-13-2014, 07:01 AM
ditto
infinite video loop and very long load time

please what is the eta on fix as,as it is going atm i might as well have not of forked out the $150 for founders and went back to wow maybe

Sundell
09-13-2014, 07:04 AM
Oh and 1 more thing, when submitting a ticket, sorry trying to submit a ticket "Ooppps try again later" doesn't cut it, your support is slammed i know, but if you can't even take a ticket you really weren't prepared to launch, or pre-launch. 5th time trying to load based on your suggestions, at the 15 min mark on your load screen i'm up to "blessing and" and i am but not the good kind.

brich1212
09-13-2014, 07:04 AM
Same issue... are we assuming that the servers themselves are down?

Litre
09-13-2014, 07:31 AM
Yeh guess they're working on it...

Gequ
09-13-2014, 08:43 AM
log in issues just like everyone else, looping intro... but do appreciate the new message :)

starstrk
09-13-2014, 08:59 AM
Some communication from Trion on this issue would be appreciated. Do you know what the issue is? are you still debugging? Give people some information - and it might help people deal with the bad situation a little better.

Aerynsun
09-13-2014, 09:11 AM
the cinematic shouldn't be that long anyways- thats for a commecrial or on a dvd or something- its waaaaay too long. I was in game and suddenly around Noon EAstern screen went black , got dc'd tried to log on and got this lovely endless loop cinematic, no sound.

so there was a hiccup round 1pm that lasted for 1.5 hours and now another round 3:45 that will last for?/sigh

Tatiana
09-13-2014, 09:27 AM
the crashing yesterday was ridiculous, since there's been no patches I'm assuming today will be the same. :/

starstrk
09-13-2014, 09:42 AM
is the crash the client and break the authentication....

MllMcc
09-13-2014, 09:54 AM
Something that caused me to have these same issues was Windows wanting to be shutdown and updated, twice. Then the game finally ran.

Mushufasa
09-13-2014, 10:37 AM
What about the crash after the dev logos and before the intro cinematic. What should we do about that crash?

Moge
09-13-2014, 10:49 AM
I have PAID for the game days ago. I have an account with Glyph. Your website reveals I HAVE purchased the game.

I STILL get this 2028 error code. I have followed all the instructions and potential work-arounds.

I am getting NO e-mails with any sort of authentication code. At BEST I get a "welcome to archeage e-mail" with NO link and NO code.

Its been 36 hours of trying to JUST download the game I PAID for.

This is bad Trion.

Your 3 Updates have done NOTHING to help us.

coryu711
09-13-2014, 04:15 PM
what about random crashes in game every 20 mins with no explanation or error code??????? there are several of us with that issue, why has it not been addressed?

RainOps
09-13-2014, 05:45 PM
There is a file generated in Documents/ArcheAge named something like "archeage.CRASH" that when opened with notepad will give you the error the client experienced when it closed. I verified that it was updating every time my game closed. It always said something like "memory could not be read/written." I don't have the exact details since I just did a complete reinstall.

jlindy
09-13-2014, 08:33 PM
Now I am really getting annoyed I have been trying to play for an hour and a half now. I got on the first time after a long que just to lag horribly and getting kicked by the F***ing GODS. Now I have waited three times in que for about a half hour each just to get disconnected by the F***ing GODS each time. This is just horse ♥♥♥♥. Unfortunately, I don't get an infinite amount of time to play games, so it would be really f***ing nice to be able to log in and play a game that I paid $150 to play. I held up my end of the bargain, when are you going to hold up your end. It played better in Alpha than it does now.

Catsyth
09-13-2014, 09:21 PM
This is silly, its late on the second day of the headstart. Me and my friend paid for gold and archeum founder packs so we could play the headstart together, and we have barely been able to play at all because my friend can't be connected for more than 5 minutes at a time without DCing, yet we both had no problems playing CBT and everytime my friend DCs she has to wait in a 2 hour long que (that shouldn't even exist) just to get back in and DC 5 minutes later and on the very few occasions where she doesn't DC the game randomly crashes instead. Thats $250 and we can't even play and yet not only has the 5 minute relog time not been put into effect to stop us having to reque, but there is still no word on why we are having this problem. This is ridiculous and if this thing isn't fixed before headstarts finished, we would have been scammed out of $250.

RainOps
09-13-2014, 09:59 PM
Well, I just crashed again despite my total reinstall, so I can now post what the archeage.CRASH file says when the game closes with no warning.


23:55:42> <CRITICAL EXCEPTION>
23:55:42> Exception Code: 0xC0000005
23:55:42> Exception Addr: 0x0023:0x302332fe
23:55:42> Exception Description: EXCEPTION_ACCESS_VIOLATION
Attempt to read from address 0xffffffff
The memory could not be "read"
23:55:42> Virtual Memory Usage: 2137Mb
23:55:42> Dumping X86 registers
23:55:42> eip=00000000, esp=00000000, ebp=00000000
23:55:42> edi=00000000, esi=00000000, eax=00000000, ebx=00000000, ecx=00000000, edx=00000000
23:55:42> ================================================== ===========================
23:55:42> Starting stack-walking
23:55:42> function=0x300425bb
23:55:42> function=0x300427cb
23:55:42> function=0x300fec98
23:55:42> function=0x30115567
23:55:42> function=0x301ed31e
23:55:42> Cry3DEngine.dll>__unknown__(0):CreateCry3DEngine()
23:55:42> function=0x301efeaf
23:55:42> function=0x301eff9b
23:55:42> function=0x301eff9b
23:55:42> function=0x301eff9b
23:55:42> function=0x301eff71
23:55:42> function=0x301eff1d
23:55:42> function=0x301eff1d
23:55:42> function=0x301eff1d
23:55:42> function=0x301eff1d
23:55:42> function=0x301eff1d
23:55:42> function=0x30151667
23:55:42> function=0x30152143
23:55:42> function=0x30153926
23:55:42> crysystem.dll>__unknown__(0):CreateSystemInterface()
23:55:42> cryaction.dll>__unknown__(0):CryModuleGetMemoryInfo()
23:55:42> function=0x390f6ae9
23:55:42> x2game.dll>__unknown__(0):CreateGameStartup()
23:55:42> x2game.dll>__unknown__(0):CreateGameStartup()
23:55:42> function=0x004018e2
23:55:42> ARCHEAGE.EXE>__unknown__(0):CryModuleGetMemoryInfo()
23:55:42> KERNEL32.DLL>__unknown__(0):BaseThreadInitThunk()
23:55:42> ntdll.dll>__unknown__(0):RtlInitializeExceptionChain()
23:55:42> ntdll.dll>__unknown__(0):RtlInitializeExceptionChain()
23:55:42> ntdll.dll>__unknown__(0):RtlInitializeExceptionChain()
23:55:42> Ended stack-walking...
23:55:42> ================================================== ===========================


I would also like to add that it seems that after the crash happens once it becomes much more frequent. I just got through queue only for the same thing to happen after a few steps. =\

coryu711
09-14-2014, 02:54 AM
There is a file generated in Documents/ArcheAge named something like "archeage.CRASH" that when opened with notepad will give you the error the client experienced when it closed. I verified that it was updating every time my game closed. It always said something like "memory could not be read/written." I don't have the exact details since I just did a complete reinstall.

thank you!

can you make sense of this? :

"04:26:47> <CRITICAL EXCEPTION>
04:26:47> Exception Code: 0xC0000005
04:26:47> Exception Addr: 0x001B:0x7b1b7279
04:26:47> Exception Description: EXCEPTION_ACCESS_VIOLATION
Attempt to write data to address 0x00000000
The memory could not be "written"
04:26:47> Virtual Memory Usage: 1587Mb
04:26:47> Dumping X86 registers
04:26:47> eip=00000000, esp=00000000, ebp=00000000
04:26:47> edi=00000000, esi=00000000, eax=00000000, ebx=00000000, ecx=00000000, edx=00000000
04:26:47> ================================================== ===========================
04:26:47> Starting stack-walking
04:26:47> kernel32.dll>__unknown__(0):BaseThreadInitThunk()
04:26:47> ntdll.dll>__unknown__(0):RtlInitializeExceptionChain()
04:26:47> ntdll.dll>__unknown__(0):RtlInitializeExceptionChain()
04:26:47> ntdll.dll>__unknown__(0):RtlInitializeExceptionChain()
04:26:47> Ended stack-walking...
04:26:47> ================================================== ===========================
"

Arche
09-14-2014, 07:03 AM
Guys don't listen to their misdirection, most of the issues are server related. I have been an $150 founder since pre alpha and my client has never experienced any issues what so ever till the launch. I have no error code it just sits in loading screen waiting for server response that never come. Out of the two days I was able to get into the game once and character creation once. So my client is fine.

Don't listen to them and goes on a goose chase of re-installing tweaking and wasting time.

I am not buying this DDOS excuse, there is no reason to DDOS a ♥♥♥♥ty game launch. It is their failure in mitigation server stress and underestimating server capability that causes all the issues. It happened in many online game launches in recent year, but you guys got some balls using DDOS attack as an excuse...you may just crap your pants when it really happens.

paige
09-14-2014, 08:33 AM
I put it on Directx9 on windowed mode and now I have no game sounds. When I open up to change the sounds everything is set at 0. I turn them all up and hit apply, still no sound. I open that window again and everything is set at 0 again.

Gibbtroll
09-14-2014, 08:45 AM
Even when i change to dx9 in game and in cfg file the game launches in dx11..

cfg:
login_first_movie = 0
r_driver = "DX9"
r_fullscreen = 0

Launches in dx11 with cinematic intro.


So the dx9 windowed / dx11 fullscreen mode "fix" is a damn joke cause changing options doesn't work.

Icejackel
09-14-2014, 11:04 AM
1) No issues during beta phases
2) Half the people couldnt get in so many bought tons of houses and land, new players cant even build on Tuesday or even now.
3) Non stop disconnecting(sucks when you pay 150.00 for a head start) when you do not get the items you paid for and have to wait.
4) You keep blaming attacks but not once has the company offered a apology, or compensation.
Great game love it great people but very very bad launch. To think Tuesday comes how many of the new people will quit.?
Suggestion Make new servers or Redo the game fresh wipe everyone gets fair shot . Limit housing per person. Don't clutter and have 100 people in starting zone.
In the end its the customers that pay the bills.... Apologize for ♥♥♥♥♥ing but never seen such a bad start in any mmo. Beta kicked ♥♥♥.............

irishjojo
09-14-2014, 12:33 PM
This is getting freaken unbelievable!!! 2 hour waiting list to get on then its a continuous video loop, when its not that its another 2 hour wait in the queue to get a black screen. What sort of headstart is this!!!!! I dread to think how tuesday is going to be and i would like to think that we are getting compensated for the hours spent trying to get into a headstart that we have paid good money for! 4 servers isnt enough and the fact that you say yous are monitoring the situation doesnt help, i think that if there is 1000 queue then its obvious more servers are needed!!!!!!

PirateKingLoki
09-14-2014, 03:06 PM
Is anyone else experiencing a bug with the marketplace? if opened and closed without any other window open it crashes my game, the only way it won't crash is if another window such as inventory is open

Slackerwacker
09-14-2014, 04:42 PM
Wow very disappointed in this headstart game play not being able to get on after spending 150.00 Dollars and cant play the game Wow.
what a waste of my hard earned dollars.
Wish I could run my jobs this way and still get rich. Headstart has been a joke at best . after hours of waiting to get in game.
Boom after a bit back to desktop. You should not be saying what we need to do to fix this . !!!!! YOU should be getting it done period .....

CheeseCake
09-14-2014, 05:17 PM
Adventurers,

We've narrowed down the causes of several prominent ArcheAge crashes, and want to share the solutions that we've found thus far to make your entry into the game as painless as possible.


1. If ArcheAge crashes while attempting to load Hackshield, and redirects to the Trion Worlds Hackshield support page, please do a full reboot of your computer as your first troubleshooting first step. If it persists, continue with normal troubleshooting steps listed on that page: https://support.trionworlds.com/app/answers/detail/a_id/1746


2. If the crashes occurs as you first attempt to enter the game world-- after any queue, after character select-- please follow the instructions laid out on this page:
https://support.trionworlds.com/app/answers/detail/a_id/1770


3. If that does not resolve it, please check to see if you are using DirectX 11. You can check by clicking on Options at the bottom of character select. From there, you should be able to see if you're running DirectX 9 or 11.

If you are indeed using DirectX 11, please try DirectX 11 in Fullscreen mode, or try DIrectX 9 in Windowed mode. If you need assistance changing these options, please follow this link: https://support.trionworlds.com/app/answers/detail/a_id/1806


4. If none of these steps resolve your crashes, or if your crash is not covered in this post, please consult this page instead for a wider array of solutions:
https://support.trionworlds.com/app/answers/detail/a_id/1324/

You may also contact support for additional assistance: https://support.trionworlds.com/app/answers/detail/a_id/478

Holy $h!7... REALLY TRION?

After countless of threads and hundreds of posts in regards to AA/Glyph crashing and or peoples PCS, I finally see a thread from a Community Team member addressing the issue. Cool however, it's just another similar copy&paste response linking possible solutions that are MONTHS OLD and have NOT worked since people are STILL having crashes/bsod problems(including myself) even though we've ALREADY tried what you have YET AGAIN, SUGGESTED!

As a professional girl gamer and feminist, I have NEVER, EVER been triggered and felt so oppressed before, as I have with this sexist game! And all because of ALL its problems just trying to effin launch it and the lack of any ACTUAL SOLUTIONS being given to us by the male developers/gms/etc that isn't the same old mansplaining. While the privileged people have already reached max level and are enjoying all the game's content, I'm over here developing Post-traumatic Stress Disorder and an unhealthy eating disorder that's making me gain weight. Not only am I earning 70 cents for every one dollar a privileged male earns, I have been UNABLE to play the game at all since it went OB. You cant imagine how hard I've worked to be able to pay for the founders pack on top of my Women's Studies degree/school and everything else I need to pay for in order to survive in this misogynist blue dot we call Earth.

I'm laughing yet at the same time, I'm crying because ONE HUNDRED AND FIFTY DOLLARS HAVE PRETTY MUCH GONE DOWN THE DRAIN. THE OPPRESSION, THE SEXISM, THE TRIGGERS I AM EXPERIENCING FOR NOT BEING ABLE TO PLAY WHILE OTHER PRIVILEGED PEOPLE CAN, IS OVERWHELMING TO SAY THE LEAST! I can just imagine the smug look on all those able to play looking down on me with their ♥♥♥♥ like stares. I never thought a game could make me feel so scared, insecure and would break my soul so much. What ever happened to equality? FEMALES make 50% of the gaming population. Cant we just enjoy the game with out ever having to overcome some sort of obstacle? I seriously don't remember the last time I had to mess around with so many settings, just to be able to run a game(to no avail) so broken that even the publisher/developers wont admit to or take responsibility for and expect us to find a workaround. How ridiculous is that? I hope that by the official launch date, there is an updated client/patch or something that will finally fix the crashing/bsod issues. If that isn't the case, I will absolutely ask for a refund because I feel like a victim and no one should be treated like this.

Mumjuggler
09-14-2014, 07:33 PM
Holy $h!7... REALLY TRION?

After countless of threads and hundreds of posts in regards to AA/Glyph crashing and or peoples PCS, I finally see a thread from a Community Team member addressing the issue. Cool however, it's just another similar copy&paste response linking possible solutions that are MONTHS OLD and have NOT worked since people are STILL having crashes/bsod problems(including myself) even though we've ALREADY tried what you have YET AGAIN, SUGGESTED!

As a professional girl gamer and feminist, I have NEVER, EVER been triggered and felt so oppressed before, as I have with this sexist game! And all because of ALL its problems just trying to effin launch it and the lack of any ACTUAL SOLUTIONS being given to us by the male developers/gms/etc that isn't the same old mansplaining. While the privileged people have already reached max level and are enjoying all the game's content, I'm over here developing Post-traumatic Stress Disorder and an unhealthy eating disorder that's making me gain weight. Not only am I earning 70 cents for every one dollar a privileged male earns, I have been UNABLE to play the game at all since it went OB. You cant imagine how hard I've worked to be able to pay for the founders pack on top of my Women's Studies degree/school and everything else I need to pay for in order to survive in this misogynist blue dot we call Earth.

I'm laughing yet at the same time, I'm crying because ONE HUNDRED AND FIFTY DOLLARS HAVE PRETTY MUCH GONE DOWN THE DRAIN. THE OPPRESSION, THE SEXISM, THE TRIGGERS I AM EXPERIENCING FOR NOT BEING ABLE TO PLAY WHILE OTHER PRIVILEGED PEOPLE CAN, IS OVERWHELMING TO SAY THE LEAST! I can just imagine the smug look on all those able to play looking down on me with their ♥♥♥♥ like stares. I never thought a game could make me feel so scared, insecure and would break my soul so much. What ever happened to equality? FEMALES make 50% of the gaming population. Cant we just enjoy the game with out ever having to overcome some sort of obstacle? I seriously don't remember the last time I had to mess around with so many settings, just to be able to run a game(to no avail) so broken that even the publisher/developers wont admit to or take responsibility for and expect us to find a workaround. How ridiculous is that? I hope that by the official launch date, there is an updated client/patch or something that will finally fix the crashing/bsod issues. If that isn't the case, I will absolutely ask for a refund because I feel like a victim and no one should be treated like this.

a bit much yea?

Deeidy
09-14-2014, 09:48 PM
having this problem when i click on my server and i get the message "the gods have disconnected you" and it closes. please help.

Nemetius
09-14-2014, 09:54 PM
Having the same issue. Connect to server and get then get kicked by the gods.

Snapdragyn
09-15-2014, 06:12 AM
Getting the message 'server not available' before I even hit server select. I can't find anything saying all servers are down (because communication - ha!).

Drunkenhero
09-15-2014, 06:17 AM
Holy $h!7... REALLY TRION?

After countless of threads and hundreds of posts in regards to AA/Glyph crashing and or peoples PCS, I finally see a thread from a Community Team member addressing the issue. Cool however, it's just another similar copy&paste response linking possible solutions that are MONTHS OLD and have NOT worked since people are STILL having crashes/bsod problems(including myself) even though we've ALREADY tried what you have YET AGAIN, SUGGESTED!

As a professional girl gamer and feminist, I have NEVER, EVER been triggered and felt so oppressed before, as I have with this sexist game! And all because of ALL its problems just trying to effin launch it and the lack of any ACTUAL SOLUTIONS being given to us by the male developers/gms/etc that isn't the same old mansplaining. While the privileged people have already reached max level and are enjoying all the game's content, I'm over here developing Post-traumatic Stress Disorder and an unhealthy eating disorder that's making me gain weight. Not only am I earning 70 cents for every one dollar a privileged male earns, I have been UNABLE to play the game at all since it went OB. You cant imagine how hard I've worked to be able to pay for the founders pack on top of my Women's Studies degree/school and everything else I need to pay for in order to survive in this misogynist blue dot we call Earth.

I'm laughing yet at the same time, I'm crying because ONE HUNDRED AND FIFTY DOLLARS HAVE PRETTY MUCH GONE DOWN THE DRAIN. THE OPPRESSION, THE SEXISM, THE TRIGGERS I AM EXPERIENCING FOR NOT BEING ABLE TO PLAY WHILE OTHER PRIVILEGED PEOPLE CAN, IS OVERWHELMING TO SAY THE LEAST! I can just imagine the smug look on all those able to play looking down on me with their ♥♥♥♥ like stares. I never thought a game could make me feel so scared, insecure and would break my soul so much. What ever happened to equality? FEMALES make 50% of the gaming population. Cant we just enjoy the game with out ever having to overcome some sort of obstacle? I seriously don't remember the last time I had to mess around with so many settings, just to be able to run a game(to no avail) so broken that even the publisher/developers wont admit to or take responsibility for and expect us to find a workaround. How ridiculous is that? I hope that by the official launch date, there is an updated client/patch or something that will finally fix the crashing/bsod issues. If that isn't the case, I will absolutely ask for a refund because I feel like a victim and no one should be treated like this.

Best.... post.... EVER! Serious or not that is some funny stuff!!!

Hope M
09-15-2014, 08:47 AM
DDoS is a lie, it worked for you once, when ALL the gaming community was effected. That day was the FIRST day of OPEN beta. You people know your gaming community's intelligence level and so you push the envelope. I wish you would offer some REAL solutions to the problems but you do not have any, so you LIE to your silly patrons and tell them a NOBODY, NOTHING, game is getting DDoS.
Yes, why would hackers not go after a game that is wildly popular? Idiots and FOR EVERY ONE OF YOU THAT BELIEVE THIS CRAP YOU ARE AN IDIOT TOO!!!! Even most of your more intelligent community knows this will be a NICHE market, a very small base, minuscule in comparison to most MMO's. Stop being freaking LIARS, and say the truth. YOU ARE COUNTING ON a Large number of the people to leave the game so you are not really giving a damn whether or not thousands of $150 patrons and hundreds of the lower $ patrons got a fair shake for this BULL**** launch that was NOTHING more than a extended beta FAILURE. Scapes, YOU and your team are failures.
*EDIT* Oh wait... It all makes sense to me now... DDoS ....distributed denial-of-service AAhhh yes it is all clear to me. So, technically, you are set up for 10,000 customers, and since your marketing team has been successful, essentially your CUSTOMERS are DDoSing you, because you have 100,000-200,000 playing... Yea you are still full of S***!

Turbotailz86
09-16-2014, 09:17 AM
They're working on the issue right now and best that they take care of it before the rush. The game is offline at the moment.

WitchKing64
09-16-2014, 11:31 AM
Hey guys i found a tutorial online on how to fix all these annoying errors, it worked for my startup crash, i hope it will work for you too, check it out here

https://www.youtube.com/watch?v=F72YvqpxRAI

Wanen Gitane
09-16-2014, 01:01 PM
is this a keylogger ?

Zingaia
09-16-2014, 01:06 PM
That's Trion Quality!! http://img1.wikia.nocookie.net/__cb20080823233621/uncyclopedia/images/7/70/The_fonz_thumbs_up.jpg

Zingaia
09-16-2014, 02:09 PM
facetious

ADJECTIVE

1. not meant to be taken seriously or literally: a facetious remark.
2. amusing; humorous.
3. lacking serious intent: a facetious person.

Varani
09-16-2014, 05:10 PM
It's not beta anymore. Whether I use Direct X 9 or Direct X 11 doesn't seem to matter at all. My Game still crashes. Either while queing or shortly afterwards.
Do something about it
I mean this can't be that difficult. I've never seen something like this in a game so far.

flymobber
09-16-2014, 07:40 PM
if your having this problem were the game crash every 10-5 mins it might be link to process hacker i removed it 20mins ago an the games been running ever since found help on steam fourms

RainOps
09-16-2014, 08:00 PM
if your having this problem were the game crash every 10-5 mins it might be link to process hacker i removed it 20mins ago an the games been running ever since found help on steam fourms

Can you link to that post? I don't even see that I have a process called "hacker."

Bartacus
09-16-2014, 08:39 PM
I got mine working by editing the file system.cfg in the archeage folder of my documents. When changing it, I noticed , "r_driver = "dx10" and I changed it to "dx11".
I also changed r_fullscreen = 0 but that was a personal choice.
Doing this got my client working past the black screen.

Hope this helps some folks.

Tigerluran
09-16-2014, 09:01 PM
From a business man and a professional. You have totally disgraced yourself as a company. As a person that has spent thousands on MMO and with Trion, you can bet that I am done with you. I suggest everyone request a chargeback on their credit cards. Tell your your credit card company that the services promised were not honored. Trion will not add more servers till they see the traffic they receive. 8 servers are a joke...and why would they suggest you try another server when ur damn character or characters are not on other servers. I am not mentally challenged.

Trion you are a joke.

Mojken
09-17-2014, 08:03 AM
After a while in queue it stops counting down, pressing the "try another server" button it just says "Logout" and "Connection to server lost" and when I press OK it closes down. I got to 18 once before it happened, but I have never managed to get in. Please help, I can't find anything about this on the internet.

KevinO16
09-17-2014, 09:52 AM
If you got crashes and errors check this tutorial here:

https://www.youtube.com/watch?v=l7EU0Oo4UZw

Sita
09-17-2014, 11:10 AM
If you got crashes and errors check this tutorial here:

https://www.youtube.com/watch?v=l7EU0Oo4UZw

Yes, this isn't a shady youtube-virus-full-off-crap thing at all ... use your brain folks

Entropic
09-17-2014, 05:33 PM
I often get weird freezes or outright crashes while playing the game. The freezes are so bad that my entire computer freezes and only a hard reboot will fix it. I never get any error codes when this happens so I don't know what's causing it.

Pyranight
09-17-2014, 06:02 PM
After a while in queue it stops counting down, pressing the "try another server" button it just says "Logout" and "Connection to server lost" and when I press OK it closes down. I got to 18 once before it happened, but I have never managed to get in. Please help, I can't find anything about this on the internet.

This is the exact same thing that is happening to me. This would be the second night. It only started once the queue went beyond 300 on Aranzeb. It doesnt seem to happen when the queue is shorter however when it reaches above 400 it happens everytime. The latest is at over 1000 so its only a matter of time, I'm sure...Also, would like to point out I have tryed all the fixes mentioned in the above threads. Computer is Alien fresh out of the box. Husbands running ASUS fresh out of box and they are both doing this. Unhooked them from network and tryed them out independently onto the modem, same problem. Any constructive suggestions would be greatly appreciated :)

RainOps
09-17-2014, 07:44 PM
If you got crashes and errors check this tutorial here:

https://www.youtube.com/watch?v=l7EU0Oo4UZw
This person has been posting the same thing on the Steam forums and the DL just links to one of those "complete this survey to continue" scams. Don't bother.

Medo96
09-18-2014, 09:04 AM
mine crashes after i click on my character and the screen loads up to 100% and the just exits the program ? any suggestions please

Kunisaki
09-18-2014, 12:26 PM
I often get weird freezes or outright crashes while playing the game. The freezes are so bad that my entire computer freezes and only a hard reboot will fix it. I never get any error codes when this happens so I don't know what's causing it.

In my case it's not that often, it might happen once or twice in a week, but without my system freezing, then i manage to close it finishing the task directly on the manager.

Sometimes it crashes to desktop directly without errors.

Besides that, what really bothers me is the memory leak issue, i have to restart the game to solve it. Gladly the grace period works.

Playing with all on max, DirectX 11 Full screen, with 60~120 fps at 1080p.

Lacker101
09-18-2014, 12:28 PM
In my case it's not that often, it might happen once or twice in a week, but without my system freezing, then i manage to close it finishing the task directly on the manager.

Sometimes it crashes to desktop directly without errors.

Besides that, what really bothers me is the memory leak issue, i have to restart the game to solve it. Gladly the grace period works.

Playing with all on max, DirectX 11 Full screen, with 60~120 fps at 1080p.


Just curious, what OS do you use?

kleptomaniac
09-19-2014, 03:08 PM
Soo, if my loading screen freezes on 100% and It wont disconnect me... will it throw me at the back of the queue if I close and restart?

pbsuper
09-19-2014, 03:44 PM
sow i had the most awefull crash a minute ago i've been in the queue since 4 pm it's not 0:44am i was in place 20 and my game crashed in the queue now i'm back to place 2200 and this isn't the first time this has happend:mad::mad:

Slicez
09-19-2014, 04:04 PM
(missing founders items)
Hello Devs I would like to thank you for the awsume experience so far but I have still not received all my foundersí items I paid $150 and my character White did not receive the trail blazer title and I still have not received the chests please get them to my account when you have time. i really do enjoy the game but i would like everything i paid for the character white did not receive the trailblazer title and my main character did not receive the chests.

Kanos
09-19-2014, 05:45 PM
Welcome to the club, I am with the same problem...

Kanos
09-19-2014, 05:45 PM
(missing founders items)
Hello Devs I would like to thank you for the awsume experience so far but I have still not received all my founders’ items I paid $150 and my character White did not receive the trail blazer title and I still have not received the chests please get them to my account when you have time. i really do enjoy the game but i would like everything i paid for the character white did not receive the trailblazer title and my main character did not receive the chests.

I have the same problem...

IchigoBunnies
09-19-2014, 08:07 PM
I'm having the same problem, but I keep getting the "LOST CONNECTION TO SERVER" message while in queue...It was fine yesterday, didn't have this message once until today and idk why, I've reset router, re-installed, turned off firewalls etc etc....I started my queue time as soon as I woke up today at 11am and kept getting that message 4 times during hours of being in queue and I just got the same message AGAIN and its ♥♥♥♥ing 10pm now nearly 12 hours later....C'mon fix this please as if the queue times aren't bad enough this is just sad. First attempt I was 1k in queue, then 2.5k...then 3.5k...then 4.5k...sigh...

ian
09-20-2014, 05:18 AM
Gods have disconnected you

Hi there, every time i try to login, after having waited hours n the queue, I recieve this message, and the game closes. Does anyone know how to fix that?

Lisara
09-20-2014, 05:52 AM
PATRON MISSING
Server : Dahuta
Char name : Lisara ,Lisana
Archerum pack founder

dudesteve
09-20-2014, 06:45 AM
I've had the following issues.

infinite video loop
freezing at start up (screenshot below)
"the gods have disconnected you" right as the video starts to play.

I have tried to fix the issues with

full windows re-install
full game re-install
restarting computer
changing the "system.cfg" file as indicated by the post

my system specs

core i-7 3770k no overclocking
4 Gigs of Ram
GTX 760, 4 gigs of ram
OCZ agility 3 120g SSD
internet speed is 75/75 mb/s

here are my screen shots.
just freezes at this point. I left it for 30 minutes before with no change.

http://s27.postimg.org/ojyj8bs8j/AA_laoding.png

http://s27.postimg.org/u312pjp9v/AA_laoding2.png

GBTG
09-20-2014, 09:14 AM
Holy $h!7... REALLY TRION?

After countless of threads and hundreds of posts in regards to AA/Glyph crashing and or peoples PCS, I finally see a thread from a Community Team member addressing the issue. Cool however, it's just another similar copy&paste response linking possible solutions that are MONTHS OLD and have NOT worked since people are STILL having crashes/bsod problems(including myself) even though we've ALREADY tried what you have YET AGAIN, SUGGESTED!

As a professional girl gamer and feminist, I have NEVER, EVER been triggered and felt so oppressed before, as I have with this sexist game! And all because of ALL its problems just trying to effin launch it and the lack of any ACTUAL SOLUTIONS being given to us by the male developers/gms/etc that isn't the same old mansplaining. While the privileged people have already reached max level and are enjoying all the game's content, I'm over here developing Post-traumatic Stress Disorder and an unhealthy eating disorder that's making me gain weight. Not only am I earning 70 cents for every one dollar a privileged male earns, I have been UNABLE to play the game at all since it went OB. You cant imagine how hard I've worked to be able to pay for the founders pack on top of my Women's Studies degree/school and everything else I need to pay for in order to survive in this misogynist blue dot we call Earth.

I'm laughing yet at the same time, I'm crying because ONE HUNDRED AND FIFTY DOLLARS HAVE PRETTY MUCH GONE DOWN THE DRAIN. THE OPPRESSION, THE SEXISM, THE TRIGGERS I AM EXPERIENCING FOR NOT BEING ABLE TO PLAY WHILE OTHER PRIVILEGED PEOPLE CAN, IS OVERWHELMING TO SAY THE LEAST! I can just imagine the smug look on all those able to play looking down on me with their ♥♥♥♥ like stares. I never thought a game could make me feel so scared, insecure and would break my soul so much. What ever happened to equality? FEMALES make 50% of the gaming population. Cant we just enjoy the game with out ever having to overcome some sort of obstacle? I seriously don't remember the last time I had to mess around with so many settings, just to be able to run a game(to no avail) so broken that even the publisher/developers wont admit to or take responsibility for and expect us to find a workaround. How ridiculous is that? I hope that by the official launch date, there is an updated client/patch or something that will finally fix the crashing/bsod issues. If that isn't the case, I will absolutely ask for a refund because I feel like a victim and no one should be treated like this.

u might be on to something there. latest surveys show that indeed over 80% of the people that bought patron but didnt receive it are women.

Soprano777
09-20-2014, 04:22 PM
KICK AND BANN IP'S that GOLD SELERS WHILE PPL WHO WANT TO PLAY WAITING IN THE 5-9 H QUEUE!!!!!!

Lira
09-21-2014, 08:57 AM
If this reposts, I apologize. I guess forum is packed with people and the post I made timed out.


Anyway, I tend to crash in game pretty often -- like, every 20, 30 minutes. It's especially worse if I get in a highly populated area. The latest crash report is as follows:

19:12:36> <CRITICAL EXCEPTION>
19:12:36> Exception Code: 0xC0000025
19:12:36> Exception Addr: 0x0023:0x00000000
19:12:36> Exception Description: EXCEPTION_NONCONTINUABLE_EXCEPTION
19:12:36> Virtual Memory Usage: 1515Mb
19:12:37> Dumping X86 registers
19:12:37> eip=00000000, esp=00000000, ebp=00000000
19:12:37> edi=00000000, esi=00000000, eax=00000000, ebx=00000000, ecx=00000000, edx=00000000
19:12:37> ================================================== ===========================

19:12:37> Starting stack-walking
19:12:37> crysystem.dll>__unknown__(0):CreateSystemInterface()
19:12:37> MSVCR100.dll>__unknown__(0):endthreadex()
19:12:37> MSVCR100.dll>__unknown__(0):endthreadex()
19:12:37> kernel32.dll>__unknown__(0):BaseThreadInitThunk()
19:12:37> ntdll.dll>__unknown__(0):RtlCreateUserProcess()
19:12:37> ntdll.dll>__unknown__(0):RtlCreateProcessParameters()
19:12:37> ntdll.dll>__unknown__(0):RtlCreateProcessParameters()
19:12:37> Ended stack-walking...

19:12:37> ================================================== ===========================


I run 4gb of RAM but the game seems to really hog it, even though the requirements indicated 2gb is sufficient.

Any input from Tech?

Thanks

Beshumindir
09-21-2014, 10:59 PM
Hi! please help! my problem, 1 step download glyph client,2 install archeage,3 run administrator,4 click play,load hackshield! 5 start archeage green logo.....After loading the text on the green icon in the logo will disappear and do nothing! Else start! I ask if they know what the problem please help! I have tried every solution! my pc amd fx6100 6 core cpu! ram 4gb,,,,video card 1gb ddr 5 ati hd 6670.

Aristote98
09-22-2014, 10:57 AM
For you guys that have errors or crashes check this tutorial here on gamespot:
http://www.gamespot.com/archeage/forums/archeage-errors-fix-for-crash-screen-freeze-error--31562968/

axesting
09-22-2014, 06:39 PM
Please help. I always got disconnected after queue. So i cant go into the character screen. How to solve this?

grandalf
09-22-2014, 09:52 PM
Yes i have noticed weird issues when the game is working properly even if trying to load the game with certain types of video cards.
I have seen this both with this model and another nvidia model, yes it does just that, loads both hack shields twice , green logo comes up but then nothing. This also seams to happen then after this, that the harddisk light stays on, in both cases i saw this, we replaced the cards with different higher end cards..eg: gtx 660 nvidia 2gig models..(One gigabyte and One asus) and it then always worked never go stuck, something quirky with archeage currently. i also tried dx9/10/11 on those cards that did not work, made no difference. Im assuming that the radeon r9 270 would be your best alternate option upgrade card in this range as i did from your current model. And of course upgrade to latest drivers too along with making sure directx is upto date.

RainOps
09-22-2014, 11:47 PM
For you guys that have errors or crashes check this tutorial here on gamespot:
http://www.gamespot.com/archeage/forums/archeage-errors-fix-for-crash-screen-freeze-error--31562968/

Posting that same BS spyware crap again.

curtive
09-23-2014, 06:40 AM
19:12:36> Exception Code: 0xC0000025
19:12:36> Exception Description: EXCEPTION_NONCONTINUABLE_EXCEPTION
19:12:37> MSVCR100.dll>__unknown__(0):endthreadex()
19:12:37> MSVCR100.dll>__unknown__(0):endthreadex()


Reinstall, Install or Update Microsoft Visual C++ 2010 Redistributable Package (x86) (http://www.microsoft.com/en-US/download/details.aspx?id=5555)

64bit: Microsoft Visual C++ 2010 Redistributable Package (x64) (http://www.microsoft.com/en-US/download/details.aspx?id=14632)

tuon
09-23-2014, 08:09 PM
Wow, curtive, don't know you and already don't like you. Rock out with your ♥♥♥♥ out.

tuon
09-23-2014, 08:17 PM
I keep disconnecting while waiting in queue because hackshield is unhappy. I followed the directions to the best of my ability that pop up each and every time that happens, but I am an old man and life is too short to wait for software developers and product managers to make their product accessible to the technically competent, but time limited North American consumer with a job. So see you later. I will be on wildstar paying them money for a great and accessible game. Feel free to make a public confession of your irresponsible early release when you get it right and I will be happy to try your game again.

Sincerely,

Fortuona, Empress of the Seanchan

jarell
09-24-2014, 02:53 AM
Im unable to use my video card.

MY laptop model is asus n550jk which have graphics card of gtx 850m.

is there anyway to use this card while playing the game because it only uses the intel graphics card only?

thanks

killyuall
09-24-2014, 10:15 AM
after this new patch i got a failed load to game data anyone know how to fix it ?

lilityler
09-24-2014, 04:16 PM
When the game opened, I created a character on the North American server, after some updates to decrease the queues, I can not play anymore because I am disconnected, either in the queue, choose character. when I enter the game is just five minutes and I'm disconnected by the gods.
Sometimes the initial video is infinite.
I tested the European server, and it does not happen, I would have it repaired.
Thx.

Bitterroot
09-26-2014, 11:18 AM
"Failure to load game data" happened immediately after last patch, now I can't get into game, just keep seeing this after loading screen

Kurwaa
09-26-2014, 05:59 PM
is this game even playable?
all i get is this video loop with a box that says LOGIN FAILED. SERVER IS BUSY.
i havnt even seen anything else not even server select

Maxtitan316
09-28-2014, 09:12 PM
is this game even playable?
all i get is this video loop with a box that says LOGIN FAILED. SERVER IS BUSY.
i havnt even seen anything else not even server select

yes game is playable. No idea why you get that problem, but most people play just fine (without their patron buffs etc, but still playing lol).

Maybe something on your end (fw, router etc) are messing with your connection to the server.

Zabuza
09-28-2014, 09:43 PM
i lost 1 Lumber Pack because of ♥♥♥♥ silly crash bug i wanna back into my account plz

Rainx
10-01-2014, 01:37 AM
Alot of users using "BOT" in game... please fix it .. thanks .. "Annoying"

gandalfin
10-01-2014, 05:24 AM
HORRIBLE DC EVERYTIME I PLAY ARCHEAGE , when I loge in in less than 3 min I got kicked out from the game , its not my pc since I can play any other game without any problems , FIX IT

gato
10-03-2014, 03:35 AM
ARCHEAGE PLEASE!

Why BANNED? [Incident: 141003-002743]

"You have been disconnected by a Gamemaster"

Question Reference # 141003-002743
Date Created: 10/03/2014 04:56 AM
Date Last Updated: 10/03/2014 04:56 AM
Status: Unresolved

Server:Calleil
Character: Moshek
Patron: Buyed and Active for 15 days TRION *RIFT142103518 519-568-5

Question Reference # 141003-002742
Date Created: 10/03/2014 04:56 AM
Date Last Updated: 10/03/2014 04:56 AM
Status: Unresolved

jnicholas
10-03-2014, 07:05 PM
I just want to know if there is any way possible to correct the problem of getting stuck at the Applying patch / update phase of the patch every week. Every week you guys have been coming out with a new update or patch and every time I download the update / patch it gets stuck there. The only option that seems to work is to uninstall/re-install Arche Age. I don't think it's healthy for the system and it's an almost 9GB download now so it takes time. VERY FRUSTRATING

Khabib
10-04-2014, 08:11 AM
How to fix your green splash problem.
http://forums.archeagegame.com/showthread.php?78135-HOW-TO-FIX-YOUR-GREEN-SPLASH-SCREEN-PROBLEM!-(Auroria-Birthplace-loading)