View Full Version : Kiwibird: Having Trouble? Check the ArcheAge Launch Known Issues!

09-17-2014, 11:10 AM
Adventurers, We've been keeping a close eye on the server populations as promised! To address the long queues, we've increased ArcheAge's overall capacity by 20% through scaling up existing servers and adding new ones (http://forums.archeagegame.com/showthread.php?46699-ArcheAge-Available-for-Download-Now-Three-New-Servers-Added!). This is on top of increasing overall capacity by 20% during Head Start (http://forums.archeagegame.com/showthread.php?45117-New-Servers-Added-Inoch-(NA)-and-Aier-(EU)) as well. We can also confirm that the grace queue (http://forums.archeagegame.com/showthread.php?45718-Grace-Period-Added-to-Server-Queue-System) is working for players who are disconnected from the game and attempt to rejoin within five minutes. Finally, the Windscour Savannah issues experienced during Head Start on several servers have been fixed with this morning's game update (http://forums.archeagegame.com/showthread.php?46267-ArcheAge-Server-Restart-9-16-14-at-8-15-AM-PDT-(GMT-7)). We've determined a set of known issues since launch began about three hours ago and the team is actively investigating the causes of the ones that continue to affect the game and our players.

Disappearing Characters

A bug is making some players' characters appear as missing. The characters are unaffected and have returned after a short wait and logging in again.

Missing Patron Status

Some players who purchased Patron time or a Starter Pack from the website are not receiving their Patron status in-game. This is due to a delivery error preventing the entitlement from applying to their account which will be addressed.

Non-Patron Players Getting Patron Status

We've seen the reports from non-Patrons saying they have Patron status in-game. This was not an intentional grant and will be reversed.

New Queue Visualization

The new queue visualization on the server selection page was a necessity as part of introducing the grace queue. Unfortunately, it does not show Patron versus general queues. The good news is that Patron queuing is granting the priority access it should to Patrons. We are working to update the visualization to show both queues and which the player is in.

The team is working to resolve these issues and let you get back to playing as rapidly as we can. This forum thread will be updated as they're addressed or updated. Here's a direct link to the post (http://forums.archeagegame.com/showthread.php?47390-ArcheAge-Launch-Known-Issues&p=520857&viewfull=1#post520857) as well. We appreciate all of your reports, everyone!

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