View Full Version : Morgana: ArcheAge Launch: Known Issues

09-18-2014, 04:00 PM
UPDATE 7: 3:30 PM PDT (GMT-7) on Thursday, September 18 We've created a Frequently Asked Questions thread relating to ArcheAge's launch, available here: http://forums.archeagegame.com/showthread.php?52767-ArcheAge-Launch-Frequently-Asked-Questions We're also seeing some reports from players that their Glyph client is showing as completely black. To aid us in our investigation, our engineers have requested Glyph logs to debug. Instructions on how to find and send us your Glyph logs are as follows: 1. Bring up the Run dialog box by pressing the Windows key and 'R' simultaneously or click on the Start button and use the 'Search Programs and Files' search bar. 2. Type in %localappdata% 3. This will bring you to your local data folder. There should be a Glyph folder there. Double-click on that folder. 4. Double-click the "Logs" folder. 5. email alpha@archeagegame.com with all the GlyphClient logs: there may be up to 10 files total.

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