"We are unable to complete your purchase. Please try again later."

[gwlillith]

Haven't had any trouble until today..another patch..more troubles!
I can buy apex but not credits :(

#141115-000412

[thymix]

#141110-001469

[Magan]

Your reference number for this ticket is 141104-001017.

[Mordom]

#141113-000891

[Tommyrayhandley]

#141115-000490

[Tandimonium]

Cant Pay RN: 141111-002378

[Shinjikun]

141112-000270

[TrinityRising]

I have had issue ALLL Week and can not buy anything at this time. It's very frustrating and no one is answering my ticket. I verified with Paypal and I have no issues so it is something to do with Archeage.
141114-000485

[Khaosx]

Cant buy credits RN: #141115-000605 please help me give you money?

[Tetchy Feely]

141114-000436

you replied to my ticket that it had been fixed. so I tried again, guess what? purchase refused AGAIN

i'm close to calling it a day here, there is only so much a guy can take and there is plenty other games released now or soon

get it together pls you seem to be doing anything at all to ruin the promise this game has

sad and frustrated PAYING customer

[Troby]

#141115-000623
Please Help me to with the same problem!

[PolarExxx]

Hi I am unable to add any Payment Methods, when I enter the info it just simply removes and says I didnt not fill in anything. Please do fix this.

Reference Number: #141115-000682

[Archon173]

#141115-000746

Looking forward to spending some money!
c:

[Myrlani]

141114-002403

[Jaygo]

#141113-000972

Would like to get credits or apex

[Ispankyou]

Ispankyou

I just want credits -_-
141113-000374

[thedreaded]

141115-000856

tryin to get patron

[Enveous]

#141115-000903

Can't add paypal to buy patron status. Makes me not want to buy it to be honest.

[Boci]

[Incident: 141115-000955]‏

[Appoloin]

#141115-001106

[Stouffy]

Incident: 141114-001388 as usual trion suck...and their support team is really bad.

[Sykres]

Question Reference # 141115-001143
Date Created: 11/15/2014 05:12 AM
Date Last Updated: 11/15/2014 05:12 AM
Status: Unresolved

[Rolotomasi]

141102-001968

[Fasti]

I too am having the same issue, I've been trying for days now. I am posting this in hopes that some one can fix the issue, if not I am just not going to try any more.

Thanks!

Once you've created a support ticket (https://support.trionworlds.com/app/answers/detail/a_id/478) go ahead and post it in this thread so we can get you fixed up.

[Gromarch]

Both my gf and I have this problem on our 3rd week and have both created a support ticket.
What do we have to do, for you to take our money?

[Murua]

#141115-001287

[Stoicmyrmidon]

Well, my wife got to purchase Patron status. I tried using the same card on my account and got the bird. Please resolve: Ticket# 141115-000608

[mik]

#141114-001042

[Heneus]

Here is Mine :

#141115-001302

Thank you a lot for action !

[Horren]

Hi, here is my ticket. # 141115-001148

[Redtah]

Once you've created a support ticket (https://support.trionworlds.com/app/answers/detail/a_id/478) go ahead and post it in this thread so we can get you fixed up.

Please let me give you money for patron!

Reference Number
141114-000871
Status
Updated
Created
11/14/2014 01:46 AM
Updated
11/15/2014 02:28 AM
Product

[Elkes123]

141115-000107

Updated my ticket.

[Xarly]

#141115-001420 that's my ticket

[Kagoshi]

Here is my ticket number 141115-000202

[dropshot]

Ticket # 141113-002211



Please allow me to give you money!

[rylon]

Said to try again later when I tried to purchase from the store.

#141115-001524

[Goldfox]

#141115-001529

Take mah money plz ;-;

[Leaok]

#141115-001544

[diego]

Here my ticket: #141115-001543

Payment Method: credit card.

Process my order, please.

Thank you!

[Atron]

Question Reference # 141108-001806

Date Created: 11/08/2014 08:39 AM
Date Last Updated: 11/08/2014 08:39 AM
Status: Unresolved

[Gromarch]

Seems you could have a potential game-killer here.

[Magnifugatora]

Very nice to see that
in this forum is some support to !

Also here is my ticket nummber
thanks for help me great arche age team

#141115-001667

[Zeekily]

#141115-001816

Please help.

[Shalan]

# 141109-001705

Please help, i'm trying over a weak
this is the second ticket
you did not reply on both of them.

[BlindVelthis]

#141115-002001

[Sogetking]

I wanna have patron status, but I can't add payment method, please help
#141115-002047

[Yoshua]

#141115-002198

please allow me to give you more money lol

[Lynxcowley]

Ticket Number: #141115-002134

[Horren]

It seems that is a lot of players with the same problem. Is there anyone who already solved this? Anyone who has been helped?
Can somebody from GM team tell us if and how is this problem solved?
Thanks for reply.

[Floyd Seedspawn]

Unable to add payment method.

Ticket #141115-002244

I'd sure like to subscribe and become a Patron

RESOLVED - THANKS!

[Hastanixa]

Well, at least you can't say, Trion only wants your money.

# 141114-000859

[Thronos]

I got a response from GM Fasti but it still does not work. I contacted my bank, my credit card works fine. I have purchased credit in the past no problem.This is an issue on your side.

#141114-002005

[brios]

here's mine: #141115-002344 just trying to buy patron. Thanks.

[Tsukilia]

"We are unable to complete your purchase. Please Try again later"
Please fix thanks #141115-002522

[Daymare]

"We are unable to complete your purchase. Please Try again later"
#141115-002531


Subject
We are unable to complete your purchase. Please try again later.

Question Reference # 141115-002531

Date Created: 11/15/2014 03:07 PM
Date Last Updated: 11/15/2014 03:07 PM
Status: Unresolved

[Stoicmyrmidon]

Still unable to give you my hard earned money. This is getting old, and I just started playing yesterday.

[Darkwolfver]

"We are unable to complete your purchase. Please Try again later"
#141116-000015

tried with 2 paypal accs and 2 different credit cards, wanna buy 750 credits (5 dollars).

[Gistan]

#141116-000021 Cant make a purchase...heres my ticket along with the 1000000 other tickets.

[Arredoval]

#141116-000211

[wistik]

I would like to purchase patron 141115-001976 Can you please help me my ingame name is Teagean on lutious server.

Reference Number
141115-001976
Status
Unresolved
Created
11/15/2014 11:33 AM
Updated
11/15/2014 11:33 AM
Product

HURRY I WANT TO GIVE YOU MONEY!!!!!!!!!!!!!!!!!!!!!!!!

[Eothann]

Unable to purchase patron. Tried both Pay pal and Credit card.

Reference Number:
141113-002538
Status:
Unresolved
Created:
11/13/2014 05:02 PM
Updated:
11/13/2014 05:02 PM

Hopefully you guys can get it fixed :)

[Ohallik]

Won't let me buy credits: 141116-000401

[Jolle]

cant do it either :'( please help me #141116-000448

[wistik]

Unable to purchase patron status. Tried two different CC's and Paypal all Processing Errors.

Reference Number
141115-001976
Status
Unresolved
Created
11/15/2014 11:33 AM
Updated
11/15/2014 11:33 AM
Product

HURRY I WANT TO GIVE YOU MONEY!!!!!!!!!!!!!!!!!!!!!!!!

[Scrubcake]

141115-000544

[lewine]

Reference Number #141116-000497
Please help to solve

[Spooku]

141031-002140.
i got same thing

[HimeSA]

Reference Number: 141113-000892

[Disgruntledtech]

141115-002057

Unable to add any kind of payment. Can't subscribe...can't get live chat because I can't buy patron..so on and so forth...

[Ledaran]

141112-001568

Cant get patron or Any other pack.

[wistik]

PLEASE FIX I want to patron and it wont let me subscribe or live chat or anything.

Reference Number
141115-001976
Status
Unresolved
Created
11/15/2014 11:33 AM
Updated
11/15/2014 11:33 AM
Product

HURRY I WANT TO GIVE YOU MONEY!!!!!!!!!!!!!!!!!!!!!!!!

[Fasti]

Both my gf and I have this problem on our 3rd week and have both created a support ticket.
What do we have to do, for you to take our money?

Post both ticket numbers in this thread and we will follow up with each of you.

[Hoakser]

141113-001455

[Rahvin]

#141116-000690

[Umadzbro]

Can't buy Credits or anything really from you.

#141116-000694

How did it get this bad? lol

[ilya]

#141116-000719

Can't purchase credits. Says to try again later.
Please help.

[Straiker]

141115-001319

[sdrcow]

#141113-000798 (So we have to post on the forums for our tickets to be seen?...)

[Yokiko]

#141116-000498 (cant buy anything on archeage store, please)

[Sarat00ga]

#141115-001700 our alt account via paypal

#141115-001711 our son Russell's account via debit card

cannot make patron purchases for our alt account and also we cannot get this to work for son's account either ...no payment is accepted even though we know the payments work for our main account......etc


Please HELP Us get this squared away.....

[wistik]

Processing error please help cant use CC or Paypal neither of them work even though I know they work.

Reference Number
141115-001976
Status
Unresolved
Created
11/15/2014 11:33 AM
Updated
11/15/2014 11:33 AM
Product

HURRY I WANT TO GIVE YOU MONEY!!!!!!!!!!!!!!!!!!!!!!!!

[Yokiko]

#141116-000849 (this same problem, cant buy credits either patron) please asap fix it!

[Fasti]

It seems that is a lot of players with the same problem. Is there anyone who already solved this? Anyone who has been helped?
Can somebody from GM team tell us if and how is this problem solved?
Thanks for reply.

Virtually everyone in the thread has had the issue resolved, and we're still working our way through the most recently posted tickets. There is more information on this (http://forums.archeagegame.com/showthread.php?70314-quot-We-are-unable-to-complete-your-purchase.-Please-try-again-later.-quot&p=1136225#post1136225) posted a few times in this thread, so please take a look at that post for more info.

Thanks for your continued patience, everyone!

[Pardo]

Doesn't work for me, here's the reference number #141116-000890
Please fix!!

[cminion]

Mine is having the same issue, reference number #141116-000912

[Lagorell]

#141116-000925 *Rubs cash monies on the screen* "You want this cash?"

[Horren]

Virtually everyone in the thread has had the issue resolved, and we're still working our way through the most recently posted tickets. There is more information on this (http://forums.archeagegame.com/showthread.php?70314-quot-We-are-unable-to-complete-your-purchase.-Please-try-again-later.-quot&p=1136225#post1136225) posted a few times in this thread, so please take a look at that post for more info.

Thanks for your continued patience, everyone!

Everything works fine now. Thanks for rapid solution. You are doing well.

[Shihhao]

141116-000973

[Hebedius]

#141116-001042

Tried all other solutions posted none have worked. I have made purchases before but this just started happening a week ago.

[Denny]

We are unable to complete your purchase.
Please try again later.

I want to buy credit but can not afford it.

Please try again later.
Please try again later.
Please try again later.
Please try again later.

[Denny]

#141116-001156

We are unable to complete your purchase.
Please try again later.

I want to buy credit but can not afford it.

Please try again later.
Please try again later.
Please try again later.
Please try again later.

[ilya]

GM Fasti the problem is still not solved :(

#141116-001182

[Malice12]

Cant buy credit or patron
#141116-000388

[Rolcahl]

I am also getting the "please try again later". I have tried multiple times over the course of a few days with the same results. Also I have made purchases before without issue.
#141116-001254

[unclesilky]

...bump...

[Radul]

Again...
#141116-001351

[En1gma]

#141116-001356
Thanks !

[Crafin]

141110-002186

[Crafin]

141116-001374

[Splitwig]

#141116-001377

[Splitwig]

How long do these take to resolve?

[Cailey]

cant make a payment again
#141116-001456

[Schmidty]

Reference #141116-001463

Thanks in advance!

[Flint Lifer]

# 141112-002021

[maviasura]

When this problem gonna be fix?
i can't buy apex or credits..

[BornOfWar]

Add me to the list unable to purchase apex.

[semistasis]

I am running into this issue as well.

Ticket #141116-001606

[Dreadedx]

141116-001629

fix plz... patron expires soon. I want to make sure I don't lose my patron because of your systems.

Thanks,

[Fillyblunts]

Question Reference # 141116-001651
Date Created: 11/16/2014 11:28 AM
Date Last Updated: 11/16/2014 11:28 AM
Status: Unresolved

plz fix.

[maviasura]

I can't believe this... no one care about this problem.

[Krucifx]

#141116-001831 Ticket, Please fix.

[Lagg]

#141116-001869 Ticket here as well, Please fix this, we have had no issues before trying today.

[HEY]

# 141116-001861 fix this please !

[LickitySplit]

*sigh*

Ticket Reference : # 141114-000803

[maviasura]

# 141110-000734
if it does work...

[Uthuan]

Ticket #141116-002147

[katwalker]

Third ticket over 3 weeks now do u hate me that much Ticket#141116-001165

[DonChofo]

Same issue: #141117-000057

[Virtux]

#141117-000073

[goldmane]

cant purchase either and patron expires soon fix it pls ref#141114-000941:mad:

[Pavlus]

I need help to get monthly sub #141117-000133

[Mindokuma]

# 141116-001198

I've been having the same issue all week. Would really like to be able to purchase things :c

[Arimish]

uestion Reference # 141116-000603
Date Created: 11/16/2014 12:13 AM
Date Last Updated: 11/16/2014 12:13 AM
Status: Unresolved

Also had no trouble buying in past , started getting this error around patch time

[Cerwin]

#141117-000494

Tried multiple payments types with plenty of money in each. All keep saying try again later.

[Lorthas]

Please take my money:

#141117-000664

[Mastrius]

#141117-000676

Paypal isn't working, and I'm unable to add my credit card as a payment option.

[wufy]

141114-000818 problem with paypal method

[fure]

Can't buy credits
#141117-001028

[Kranky]

#141117-001068

[gremlin22]

141117-001070

[Tahal]

Hi, I've the same problem with paypal and visa card.. i've tried many times to subscribe patron but everytime failed with "we are unable to complete your purchase. please try again later" and now i'm not even able to add the credit card

[Doky]

Hey, i got the same issue, can you help me please :) #141117-001316

Question Reference # 141117-001316
Date Created: 11/17/2014 09:47 AM
Date Last Updated: 11/17/2014 09:47 AM
Status: Unresolved

Thank Trion :)

[fairy]

Hey, i got the same issue, can you help me please #141116-001050

Thank Trion

[maviasura]

no one helping :(

[Disciple218]

You can't purchase APEX atm because the market is down, you can't use the in game market either, they are tying to fix some pretty crucial bugs with APEX and the Flashy Racing Kits, It's really stupid that they haven't fixed it yet, the market will probably be down for a few days cuz Trion is bad

[GM Hummingbird]

Hey guys!

Just to keep you all updated: We are still trying to keep an eye on this thread, and those of you who have posted up to #2360 (http://forums.archeagegame.com/showthread.php?70314-quot-We-are-unable-to-complete-your-purchase.-Please-try-again-later.-quot&p=1149216&viewfull=1#post1149216) should have an update to your ticket! :o

Please wait at least 15 minutes before attempting your purchase again, and update your ticket if you're still having an issue. If your issue is resolved, please make sure all related tickets you may have are closed.

For those of you who have not submitted a ticket, please contact Support (https://support.trionworlds.com/app/answers/detail/a_id/478) for assistance with your purchase issue. We also suggest checking out our Support page on purchase issues (https://support.trionworlds.com/app/answers/detail/a_id/1815) for more information on what may be causing them.

[Baddiez]

Suprise suprise they have time to rely to this XD XD

[Kiffa]

Hey GM Hummingbird, why don't you guys monitor the False Positive ban thread and work on those tickets too? I'm not quite sure why these people are getting special treatment. Is there a particular reason? They could be lying to you about intending to use their credit cards and be trying to waste your time. Sounds a bit ridiculous I know but apparently that's what you think about us false-positive people too.

Hoping pointlessly, knowingly, for your reply.

[Xuxu]

Suprise suprise they have time to rely to this XD XD

Money Money Money.
More important than false bans.

[UserName6]

But there's nothing to purchase right now....

[Baddiez]

But there's nothing to purchase right now....

This guy gets it rofl

[Chikayu]

#141118-000219

[Dfangz]

Unable to process payment buy patron
ticket #141117-001945

[Mungz]

Error processing your payment‏ for Patron
Reference # 141118-000120

[Thanosfelnas]

Reference # 141116-000169 Unresolved 11/15/2014

Tried it again a few minutes ago. Still doesn't work. Tried (2) credit cards, a debit card, and paypal. None of these will post to my account for purchases.

Been waiting 2 days to become a Patron 8(

[Ivalice]

"Unable to complete your purchase, please try again later."

Reference #: 141116-000186

[Mohadeb]

Can't save payment information

Question Reference # 141118-000143

[wufy]

Work's fine for me

[Zannia]

Contact support, they will unflag your cards & payment options, so you can purchase again.
Apparantly, the automated system is faulty, and flags people left and right (that is a small exagerration - but it IS a bit faulty).

[Runkel]

Got the same problem, opened a ticket 4 days ago, no answer yet...

141114-001428

[Dashe]

Reference Number
141118-000699

[Cyrixx]

well put me in line with all these other folks having the exact same issue!!

#141118-000734

Thx..

[desjar]

#141118-000819

Unable to save payment method.

[sukhi]

#141118-001500
We are unable to complete your purchase.

[Bean Bolta]

I've submitted a ticket; Reference #141118-001580
Thanks

[Maistroe]

#141118-001667 Here is my ticket. Why is this so hard to keep fixed?

[RexNero]

Unable to complete your purchase
141118-001543
Unresolved
11/18/2014

[Stellaartois102]

Question Reference # 141118-001779

pls help asap!!!

[veronica]

unable to complete purchase, please try again later.

ticket no:

#141118-001939

[KiaraHakura]

Same problem here, I entered a ticket:
#141118-002225

help would be appreciated....

[Crappyfeet]

Ran into this issue as well, ticket number: #141118-002247

[SYlcior]

This is what my bank told me, Trion's website is not secure enough and triggered their security system. That's why the transaction was unsuccessful. My bank called me to confirm the payment and said they will allow it to go through one time if I decided to make that purchase again. And it did, the transaction finally succeed.

However my bank added, if I make another purchases from Trion in the future, it's highly likely that will trigger their alarm, and I will have to confirm it over phone again...

[Klous]

Cannot add payment method.

Ticket #: 141118-002078

Edit: Updated Glyph after patch. Still won't work in client or on webpage.

[Blowsight]

#141118-002345

[Beazle]

same issue Incident: 141117-000077

[Shingyi]

#141118-002881


Cant complete purchase. Have 2 valid credit cards linked. Both worked today fine. Been like this since your patch late last week. Please fix it.

[Thanosfelnas]

Reference # 141116-000169 Unresolved 11/15/2014

Tried it again a few minutes ago. Still doesn't work. Tried (2) credit cards, a debit card, and paypal. None of these will post to my account for purchases.

Been waiting 2 days to become a Patron 8(

Update: Just got fixed a few minutes ago. TYVM!! Signed up for 6 months Patron status!!

[redwendy2313]

I'm having the same issue. I can't make any purchases. Please fix this as soon as possible.. #141118-002996

[Mokosita]

141118-000967 reported 10 hs ago or more... no response yet

[LordMega]

FFS. This happened to me once already. Now it's happening again.
Fix it ASAP please.

Reference Number
141118-002714
Status
Unresolved
Created
11/18/2014 12:25 PM

[LordMega]

We are unable to complete your purchase.
Please try again later.


And you know, I just might not try again later :/

[Mohadeb]

Can't save payment information

Question Reference # 141118-000143

No reply from anyone in support... starting to think you all don't want my money.

[Chycha]

I've just wanted 2 buy some credits, but...#141118-003217

[Grumb]

Can't save payment information for card.
Can't complete purchase when trying paypal.

# 141118-001591

[Sytrix]

Hey again everyone!

I just want to take a moment to provide more information on the various errors people are running into. Sometimes you may run into an issue that prevents you from adding a payment method to your account. You will be able to enter all of your details, but the page simply refreshes and the payment info isn't added.

In other situations, you'll have a payment method added, but when attempting to make a purchase you will receive an error that you should either contact support, or try your purchase later.

Whenever you run into either of those situations, please contact support. You can either submit a ticket (https://support.trionworlds.com/app/answers/detail/a_id/478), or contact Live Chat (https://support.trionworlds.com/app/chat/chat_launch), if eligible. There are some errors we can fix very easily, while other errors may require additional information. In some cases, the error is not one we can fix and we will ask you to try a different payment method.

Once you've submitted a ticket, post your ticket number in this thread and we will update it as quickly as possible.

Check out this support site article for more info on failed purchases (https://support.trionworlds.com/app/answers/detail/a_id/1815). If you use PayPal, you'll also want to make sure to read this article (https://support.trionworlds.com/app/answers/detail/a_id/493).

Thanks very much for all your patience!

Hello GM Fasti,

Thank you so much for providing that information. I too have the same problem, even though I know the funds are available and I verified with my bank institutions that I have no blocks on my account. As you recommended I have submitted a ticket and I am posting to this forum to get this issue resolved.

Ticket number #141118-003371

I really hope to be able to purchase credits again for my account so any help would be greatly appreciated. Thank you.

Sincerely,
Gabriel

[LokiWhitewood]

We are unable to complete your purchase.

# 141118-000543

[Drayshka]

#141118-003496

My patron pay-per-month expired and I got an email saying that it didn't renew because of billing failure. I tried to renew my subscription on the website and failed two times. I checked my bank account and I realized that my bank account was charged for both times. I then got two emails from Trion saying that the transactions I made failed.

help please :|

[Grimmyke]

God ♥♥♥♥ing damn it Trion. First you cut off the Market so I had to buy basic ♥♥♥♥ at rediculous Auction prices and wasn't able to add a character slot because a lot of 8x8's are opening up because everyone and their dog are quitting this game. Now I'm specially screwed because you LOCK my main race. You already ♥♥♥♥ed up bad enough, now you're going to say ♥♥♥♥ you to the few remaining people who actually want to play?

Payment by VISA SHOULD NEVER FAIL, I NEVER HEARD OF ANYTHING AS REMOTELY ♥♥♥♥ED UP AS THIS.... Far less legit sites have no problem with payments, ♥♥♥♥, I might aswell go to the goldfarmers, atleast they'll take my money and I'll get way more gold in return then I'd ever get through the marketplace. ♥♥♥♥ this sht.

[Tahal]

# 141118-003567

[KiaraHakura]

Anyone know the average wait time for these tickets? I hope its nothing like my other one.... took them a week to respond. :(

# 141118-002225

[bentaso]

#141119-000298

[RexNero]

Ok please i not like be kid i just had an chat live with a your operator for this problem and he say problem of my bank reject payments
----------------------------------------
"[06:54:27 PM] GM Kalthande: Unfortunately this error is related to a decline by your financial institution. You will need to contact them to resolve this issue."

[06:56:55 PM] GM Kalthande: May I assist you with anything else today?

[06:57:52 PM] . : no i just have this purcase error i will try another card then and ill ask to my bank i though it was depend from something relate a cap on my account
---------------------------------------------------------------------------------------------------------

Well i used a Visa i say ok i added a mastercard another bank another my bank account same error.

It's seems more a cap or a flag on my account like a kinda of limit for sure is not my bank to block payments fund are ok and my both cards working.

Please check this ticket i had in the past already once this problem and i give away all my bank info to an operator is not enough?

I just want purchase credits

we are unable to purchase
141119-000226
Waiting
11/18/2014

[Caslon]

141119-000417

[LavendrGooms]

141119-000445

Getting the same error for a week now.

[Mozam]

141119-000450

[KiaraHakura]

Ok please i not like be kid i just had an chat live with a your operator for this problem and he say problem of my bank reject payments
----------------------------------------
"[06:54:27 PM] GM Kalthande: Unfortunately this error is related to a decline by your financial institution. You will need to contact them to resolve this issue."

[06:56:55 PM] GM Kalthande: May I assist you with anything else today?

[06:57:52 PM] . : no i just have this purcase error i will try another card then and ill ask to my bank i though it was depend from something relate a cap on my account
---------------------------------------------------------------------------------------------------------

I know what you mean, I already called my bank to check the card. They said there was no block on their side. And since Saturday (when i first ran into this issue) i've used my visa for tons of other things. So it has to be Trion! :(

# 141118-002225

[Beergogglez]

141118-003561 same issue

[Pumayo]

this is so frustrating i have tried my bank card and a pre-paid card and both return the same, this will probibly be futile but ill try anyways

#141119-000635

[Jilliebeans]

#141119-000647 same problems

Please help me out.

[Roshe]

#141119-000689 the same

[Catseye]

I am requesting your kind assistance also for my payment method problem: # 141116-000347

Thank you.

[CCT75]

Ok please i not like be kid i just had an chat live with a your operator for this problem and he say problem of my bank reject payments
----------------------------------------
"[06:54:27 PM] GM Kalthande: Unfortunately this error is related to a decline by your financial institution. You will need to contact them to resolve this issue."

[06:56:55 PM] GM Kalthande: May I assist you with anything else today?

[06:57:52 PM] . : no i just have this purcase error i will try another card then and ill ask to my bank i though it was depend from something relate a cap on my account
---------------------------------------------------------------------------------------------------------

Well i used a Visa i say ok i added a mastercard another bank another my bank account same error.

It's seems more a cap or a flag on my account like a kinda of limit for sure is not my bank to block payments fund are ok and my both cards working.

Please check this ticket i had in the past already once this problem and i give away all my bank info to an operator is not enough?

I just want purchase credits

we are unable to purchase
141119-000226
Waiting
11/18/2014

I also experienced the same issue via both my Patron accounts. They are using seperate VISA Credit Cards. The main account VISA Credit Card was even registered and successfully made purchased of the Founder's Archeum Package back then during Beta. Out of the blue a week ago, when I try to make purchase on Apex and Credits, the Apex purchase went through but the Credits purchase hit the "unable to purchase, please try again later" error which I tried next day and still the same.

Hence one day I could not sleep and went online and gotten a GM and he did some verification and did some "reset" on Trion end and asked me to try 15 mins later. I tried 30 mins later and I can again make purchase.

Trion is having issues on their end that is confirmed! LOL.

[LordMega]

I can't believe this is happening to me again, and hasnt been fixed after 12 hours!

[Zangajin]

#141119-000959 would love to be able to spend money on this game.

[Himmle]

Hello, would appreciate help. #141119-001081

[Xbandar]

# 141119-000817

Same issue, help me asap please :))

[Larrey]

I am looking to sign up for patron status. When I fill out CC info the page just refreshed.

Reference: #141119-001181

[Angelines]

Dont give them money they are scammer ;)

[Larrey]

#141119-001284

it will not allow me to add my cc information. The page just refreshes. I would like to sign up for patron account.
thanks

[Amidamaruu]

Wait are they actually fixing this problem, because I can't use paypal or cc to buy anything on the store :/

[Amidamaruu]

My ticket if it does speed up the process...

#141119-001300

[Hauntingz]

Unable to complete purchase, Please help me out here! Please and thanks

I want to renew Patron status before houses demolish and also get some Credits

[tttyyy]

#141119-001385

same problems

[Rikkor]

can't complete purchase

#141119-001521

[Klous]

They just sent me a response:

Response GM Fasti via Email 11/19/2014 08:53 AM
Hello,

Thank you for contacting us regarding ArcheAge.

It appears there was an error with your payment method. I have cleared it up and removed all current payment methods. Next time you wish to make a purchase, log out of your account management page, wait 15 minutes, then log in and try adding a new payment method. If this still does not work you will need to contact your financial institution.

If you have any additional questions or concerns, please don't hesitate to let us know. Thank you for your continued support of Trion Worlds and for playing ArcheAge.

Your reference number for this ticket is 141118-002078.

Sincerely,

GM Fasti

That resolved it. Best of luck to the rest of you.

[Larrey]

They just sent me a response:

Response GM Fasti via Email 11/19/2014 08:53 AM
Hello,

Thank you for contacting us regarding ArcheAge.

It appears there was an error with your payment method. I have cleared it up and removed all current payment methods. Next time you wish to make a purchase, log out of your account management page, wait 15 minutes, then log in and try adding a new payment method. If this still does not work you will need to contact your financial institution.

If you have any additional questions or concerns, please don't hesitate to let us know. Thank you for your continued support of Trion Worlds and for playing ArcheAge.

Your reference number for this ticket is 141118-002078.

Sincerely,

GM Fasti

That resolved it. Best of luck to the rest of you.

I have tried multiple methods of payment that do not work. I hope they do not send me this without the issue being resolved. I know the problem does not lie with myself or my financial institutions.

However, I am glad to hear that you got your issue resolved :)

[TJMizzle]

They just sent me a response:

Response GM Fasti via Email 11/19/2014 08:53 AM
Hello,

Thank you for contacting us regarding ArcheAge.

It appears there was an error with your payment method. I have cleared it up and removed all current payment methods. Next time you wish to make a purchase, log out of your account management page, wait 15 minutes, then log in and try adding a new payment method. If this still does not work you will need to contact your financial institution.

If you have any additional questions or concerns, please don't hesitate to let us know. Thank you for your continued support of Trion Worlds and for playing ArcheAge.

Your reference number for this ticket is 141118-002078.

Sincerely,

GM Fasti

That resolved it. Best of luck to the rest of you.

Promising!

My ticked was submitted around the same time as yours yesterday. Hopefuly I will get a response soon as well.

Thanks!

[Hedgar]

Submitted a ticket on the 17th and still no reply. I havent been able to add a payment method for days. 141118-002322

[VegaTactics]

This is likely caused by a false-positive fraud flag on your payment method. It should now be cleared for those in this thread.

"We are unable to complete your purchase. Please try again later."
I've been getting that message all week anytime I try to buy something from the website, especially APEX. I know the problem isn't on my end, since my card & pay pal accounts are working fine, and I've been able to make purchases from Trion's website in the past so I know the information is input on the website correctly. I submitted a ticket earlier this week with no response (of course), was hoping someone else would see this and respond.

This has been happening to me someone please fix my account! This is the most aggravating thing. Esp. when your been playing Trion games since day 1! & have been a legit player since day 1!

I'm a QA tester I should know! Also, How in the world are you going to tell people they can't be served live chat help if they don't have a recent purchase or patron!

I just wanna be able to purchase my 3k credits and patron and enjoy my snowed in day! Im stuck in a storm on top of all this mess great!


# 141119-000132 <=My Ticket Number. Been a week now not a single response from none of my tickets!

[Arwenwaya]

Happening to me too.
Support ticket # 141119-001697

Please fix.

[Jaguar]

Please help.

Ticket #141119-002213
Looking forward to having this lock-out resolved, since it `is` me making the purchases. ;)

[robby12334]

cannot purchase credits to become a patron cannot contact support without making a purchase, an endless cycle.

141119-000730

[Hauntingz]

It allows me to buy the $5 credits, but not the $20....and yes I have plenty of money in my acct lol

[Sinaria]

"Unable to Add Payment Method" for me as well.

Ticket #: 141119-002526

Card/Account is valid.

[jaydawg]

same "Unable to Add Payment Method"

Support ticket 141117-001395

[Comeonjames]

Same here plz help
ticket number #141119-002889
thank you

[RivenCsky]

Same Issue cannot purchase

#141119-003002

http://www.keenandgraev.com/wp-content/uploads/2012/12/Take-my-Money-300x168.jpg

[GM Hummingbird]

Hello again!

Everyone who has posted a ticket number in reference to a purchase issue thus far should have an update to their ticket! :o
As always, please wait at least 15 minutes before attempting your purchase again in order to allow the system to refresh.

Should any of you still have an issue with completing a purchase, please check out our Support article outlining possible causes for your purchase error (https://support.trionworlds.com/app/answers/detail/a_id/1815). For those of you having trouble with PayPal, you can check out this page on PayPal purchase errors (https://support.trionworlds.com/app/answers/detail/a_id/493). If you're still having trouble please update your ticket, or submit a ticket here (https://support.trionworlds.com/app/answers/detail/a_id/478).

Also, if you are posting here in order to receive assistance with your purchase issue, please create a ticket first and include your reference number in the post.

[Danika]

Ticket #141119-002997

Unable to convert Apex into credits, with patron status running out in two days. Apex was purchased via AH during the first couple weeks the game was live via additional account. Transferred two of those Apex via shared chest today. Double clicking starts the progress bar, but error is produced and conversion does not occur. I waited several minutes in case you have to be logged in for a bit to use apex, no go.

[Dozens]

Happening again. We are unable to complete your purchase.

Ticket # 141120-000018

[GM Hummingbird]

Ticket #141119-002997

Unable to convert Apex into credits, with patron status running out in two days. Apex was purchased via AH during the first couple weeks the game was live via additional account. Transferred two of those Apex via shared chest today. Double clicking starts the progress bar, but error is produced and conversion does not occur. I waited several minutes in case you have to be logged in for a bit to use apex, no go.

Sorry for the confusion! The purchase and consumption of APEX has been temporarily disabled (http://forums.archeagegame.com/showthread.php?123225-ArcheAge-NA-Maintenance-11-18-14-at-8-00-AM-PST-(GMT-8)&p=1160478&viewfull=1#post1160478), though we will post an update on the forums once they're reactivated.

[Hauntingz]

Unable to complete purchase, try again later

#141120-000050

[suzuran]

I want to charge, but can not in Trove
Please fix


# 141120-000048

[Skoaljaw]

Incident: 141118-002552

[Bedell]

Sorry for the confusion! The purchase and consumption of APEX has been temporarily disabled (http://forums.archeagegame.com/showthread.php?123225-ArcheAge-NA-Maintenance-11-18-14-at-8-00-AM-PST-(GMT-8)&p=1160478&viewfull=1#post1160478), though we will post an update on the forums once they're reactivated.

How about credit purchases? I just tried to purchase the 3575 credits for $20 and got this message. I tried both PayPal and my CC and got the same message. Is the credit purchase system disabled also?

[Dichotomi]

I had this problem last week and gave up after my ticket was supposed to be escalated but I never got an escalation email. Your reference number for this ticket is 141109-002097z
I am still unable to add ANY method of payment or purchase credits. Please fix this!
I am currently in queue for Live Chat as I type this. I am wanting to give you guys money and you are making it difficult!

[sukhi]

Response to : 141118-001500
Hello ,

Thank you for contacting us regarding your recent purchase attempt. I apologize that an error kept it from processing successfully, and I have located and corrected the underlying issue. Please retry your purchase, as we cannot complete this purchase for you.

While your future purchases should be unaffected, please don't hesitate to let us know if you have any further questions or concerns.

Thank you for your continued support of Trion Worlds and for playing ArcheAge.

~~~~~~~~~~~~~~~~~~~~~

It didn't solve anything, i'm still having same issue. My another ticket submisison : 141119-001374

[Mistersir]

yo yo yo my id be: #141120-000188
help a brotha out

[GM Hummingbird]

How about credit purchases? I just tried to purchase the 3575 credits for $20 and got this message. I tried both PayPal and my CC and got the same message. Is the credit purchase system disabled also?
No, credit purchases have not been disabled. Everything except APEX should be working properly.

Please check out this page on failed purchases (https://support.trionworlds.com/app/answers/detail/a_id/1815), and if you need further assistance submit a ticket (https://support.trionworlds.com/app/answers/detail/a_id/478) so we can get that taken care of for you.

[GM Hummingbird]

I had this problem last week and gave up after my ticket was supposed to be escalated but I never got an escalation email. Your reference number for this ticket is 141109-002097z
I am still unable to add ANY method of payment or purchase credits. Please fix this!
I am currently in queue for Live Chat as I type this. I am wanting to give you guys money and you are making it difficult!
If you haven't received any update on this ticket yet, it means it is still in queue and has not been closed. Unfortunately as it is an escalated issue, it needs to be addressed in the escalated queue in question.

[Dichotomi]

If you haven't received any update on this ticket yet, it means it is still in queue and has not been closed. Unfortunately as it is an escalated issue, it needs to be addressed in the escalated queue in question.

So, I can't buy any credits? Seriously!? What is the point of investing in a game that won't allow me to use the systems designed for my use? What is Trion willing to do to keep the people that want to play this game, invest in this game, but are not being allowed to because of your system issues?

[GM Hummingbird]

Once again, everyone who has posted thus far about their purchase issue should have an update to their ticket! :D
As always, please wait at least 15 minutes before attempting the purchase again.

If you're still having trouble completing your purchase, check out our support page on the causes of failed purchases (https://support.trionworlds.com/app/answers/detail/a_id/1815). Or if you're specifically having trouble with PayPal, check out our PayPal purchase issues (https://support.trionworlds.com/app/answers/detail/a_id/493) page. If the issue persists, please update your ticket or submit a ticket (https://support.trionworlds.com/app/answers/detail/a_id/478) for further assistance.

If your issue is resolved, please make sure all related tickets are closed! This will help us get to those who still need assistance a bit faster.

[renmu]

We are unable to complete your purchase.

Ticket # 141120-000266

[Hauntingz]

Thank you for fixing my issue GM Hummingbird, That was less then an hour after posting it on here

Issue: Fixed

[Dichotomi]

Thank you all for fixing this issue! Much happier now that I am able to purchase again!

[dfarley2009]

Can you please fix my account so I can purchase credits?
#141120-000423

[Gearbow]

Hi there! I have been trying to purchase the game and have been unsuccessful. The problem does not lie with my credit card or banking information, it is on your end. I've followed all instructions (ie waiting 15 minutes, etc) and nothing works. Thank you!

#141119-001764

[petboy455]

THANK YOU FASTI FOR THE BUMP ON THE TICKET


Issue ID: FIXED

[Shinketsu]

Cheapo, UTCP strikes again! When Support Rep could Reference my Ticket I would Much Appreciate it :)

Ticket #141120-000606

Thank's!

[Valrook]

Cant make transactions either.

[Kvothe06]

Same issue here.

Ticket:

# 141119-002941

Thanks

[AgentTeddy]

same problem here
ticket #141120-000710

[will]

same problem here
ticket #141120-000812

[Hematoma]

same problem here ....

Ticket #141120-000842

[aoxy]

#141120-000861

please check me ! i need credits..

[Fasti]

Hey all!

Again, everyone who has posted up to this point has received an update to your ticket. If you have not posted a ticket number in this thread, and you get an error when trying to add a payment method or making a purchase, please post that ticket number here.

For more info on the nature of these purchase errors, check out this post (http://forums.archeagegame.com/showthread.php?70314-quot-We-are-unable-to-complete-your-purchase.-Please-try-again-later.-quot&p=1136225#post1136225) from earlier in the thread.

Thanks!

[Danika]

Is there a thread about APEX being disabled? Sorry, but it's a pretty big deal that you turn off APEX just as many people need to renew their Patron status...

[Ambu]

# 141120-001009

Same problems here, please help me buy your credits. I need them for my dailie fix :)

"We are unable to complete your purchase. Please try again later."

[Fasti]

Is there a thread about APEX being disabled? Sorry, but it's a pretty big deal that you turn off APEX just as many people need to renew their Patron status...

Firecait has posted on this (http://forums.archeagegame.com/showthread.php?124944-APEX-Going-forward-what-do-you-do&p=1174929&viewfull=1#post1174929), and we will post more info once the APEX can be purchased/used again. Please hang in there a bit longer!


# 141120-001009

Same problems here, please help me buy your credits. I need them for my dailie fix :)

"We are unable to complete your purchase. Please try again later."

You should be all set in about 20 minutes.

[Aindriu]

Ticket #141119-002012
Cant buy credits. I get the mesage ""We are unable to complete your purchase. Please try again later."