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wh9231b
11-02-2014, 07:17 PM
Thanks for submitting your question. Use this reference number for follow up: #141103-000375

still not working here either.

AudioCow
11-02-2014, 08:21 PM
141103-000203

NT1
11-02-2014, 08:36 PM
#141103-000499

TheBrett
11-02-2014, 08:39 PM
Still can't purchase apex or credits for a few days now, please trion just take my money :p
Reference number

141101-000452

Toshichi
11-02-2014, 08:41 PM
my ticket is #141103-000461.
I know my funds are there my card info is right, please fix this so I can give you guys my money. I'm trying to buy patron status.

GM Demutig
11-02-2014, 08:52 PM
Replies have been sent. Remember to wait 15 minutes before trying again.

rulezzz
11-02-2014, 08:57 PM
HI GM Demutig What do you think about this topic on your forum ?
http://forums.archeagegame.com/showthread.php?107777-%26%239829%3B-NO-BANNED-GUARANTEE-OFFICIAL-SELLER-1000-ArcheAge-Gold-40-www.emogs.com-delivery-in-2-minutes-paypal.creditcard-all-server-enough-stock

Ocnkgl18
11-02-2014, 09:00 PM
Cant add payment methods so i need your help

#141103-000527

S3NTRY
11-02-2014, 09:07 PM
#141103-000539
Need help Ty.

Purrincess
11-02-2014, 09:10 PM
I too am experiencing this issue: "We are unable to complete your purchase. Please try again later."
This message is returned after clicking submit to the saved $20 credit purchase request, with using my saved payment method. After clicking submit the order goes to processing then simply returns the above message. Waiting and retrying returnes the same results. I have retried several times over about 4 hours, then was told about this thread and am appending my information as well. Hope this help to resolve the issue.

#141103-000538

Draz85
11-02-2014, 09:23 PM
#141103-000561

I am trying to buy patron but won't accept my card. Just resets everything.. Need help please!!

ellechar
11-02-2014, 09:26 PM
Im having the same issue getting the message "we are unable to complete your purchase. Please try again later." tried to delete my payment method (credit card) and tried to re-enter it again now it wont accept my info. refference number # 141103-000556

GM Demutig
11-02-2014, 09:27 PM
HI GM Demutig What do you think about this topic on your forum ?
http://forums.archeagegame.com/showthread.php?107777-%26%239829%3B-NO-BANNED-GUARANTEE-OFFICIAL-SELLER-1000-ArcheAge-Gold-40-www.emogs.com-delivery-in-2-minutes-paypal.creditcard-all-server-enough-stock

Looks to me like the gold spammers are getting desperate. I'll pass along this post, so that it can hopefully be removed ASAP. Thanks for pointing it out.

Everyone else, I've sent replies, you should be seeing them soon.

Draz85
11-02-2014, 09:38 PM
I did not get a reply to mine.... [Incident: 141103-000561]

bebe
11-02-2014, 09:42 PM
im unable to buy anything as well #141103-000590

anebriate
11-02-2014, 09:46 PM
#141103-000593
can not purchase credit nor apex

rulezzz
11-02-2014, 09:55 PM
Looks to me like the gold spammers are getting desperate. I'll pass along this post, so that it can hopefully be removed ASAP. Thanks for pointing it out.

Everyone else, I've sent replies, you should be seeing them soon.
Very quickly ,can help you to unban as quickly .... :-) there may be a person in this company is really doing its work perfectly ? ;)
No answer 10 days
Question Reference # 141024-003918
Date Created: 10/24/2014 01:40 PM
Date Last Updated: 10/24/2014 01:40 PM
Status: Unresolved
Question Reference # 141027-001721
Date Created: 10/27/2014 09:40 AM
Date Last Updated: 10/27/2014 09:40 AM
Status: Unresolved

slyfox
11-02-2014, 10:34 PM
GM Demutig, y u respond directly after my comment saying i fixed most of you,OH btw and in your comment make sure to mention ticket number....

141024-004827 most recent

141102-000897 newest. but in the end they both end in being over not being able to add a new credit card and "please try again later we hate you"

Suieee
11-02-2014, 10:40 PM
I can't even add a payment method. 141103-000602

slyfox
11-02-2014, 10:43 PM
here since not commenting with ticket number is the problem. heres my third ticket over the weeks 141103-000669

GM Demutig
11-02-2014, 10:50 PM
GM Demutig, y u respond directly after my comment saying i fixed most of you,OH btw and in your comment make sure to mention ticket number....

141024-004827 most recent

141102-000897 newest. but in the end they both end in being over not being able to add a new credit card and "please try again later we hate you"

I just sent you a reply. I know I don't hate you, so hopefully I was able to help you out. :D

anebriate
11-02-2014, 11:10 PM
#141103-000593 i can not place an order nor can i add a new payment method

slyfox
11-02-2014, 11:15 PM
So this mean you will take my money, without..... not even being able to take my purchase?? or having to try again later?? i will reply back with anything u want if this works!

slyfox
11-02-2014, 11:20 PM
GM DEMUNTA!!! U TOOK MY 100 BUCKS!!!! HE DID IT!!! give the man a raise or i f*ckin quit life.

slyfox
11-02-2014, 11:35 PM
i love you, man.

corwin
11-02-2014, 11:54 PM
I been trying to buy a apex and 8500 credits . Please look into this quickly. 141101-002619
Unresolved
11/01/2014

Nomure
11-03-2014, 12:01 AM
141019-001711

Cant buy with credits or money...


And continue with the same prolem, i cant buy with crystals my patron... Delete the payment methods dont work. Have a ticket one month ago, and i talk with live chat 5 or 6 times... How can solve my bugged account?

ellechar
11-03-2014, 12:26 AM
still the same i cannot add payment method # 141103-000556

Masterpixel
11-03-2014, 01:12 AM
Please try again later, well I have and still nothing. This continuing to happen?

Esox
11-03-2014, 02:06 AM
Cant purchase credits on either paypal or my default visa card. Havent been able to for a week since I started playing, Have tried multiple times. I have rung my bank there is no issues or blocks on my card and have received no reply from the ticket I submitted to Trion.

Last ditch attempt to get this resolved by posting here otherwise thats it for me ill go find another game.

To add insult to injury I have been kicked off the server multiple times by GMs for been afk. How else am I supposed to regenerate my Labour points. I want to pay you Trion so I can enjoy having some labour and been able to do something rather than sit afk on a f2p account.

Ticket referrance is

141102-000019

Please can this be sorted

Lillthi
11-03-2014, 02:28 AM
I'm also unable to buy credits...still got no answer to my ticket...
please fix this issue quick

referrance is 141102-000629

Alivron
11-03-2014, 02:36 AM
Unable to use both Visa and Discover card to buy credits. Been like this for 3 days now, if you could fix it and accept my money, I would be very grateful!

Draz85
11-03-2014, 02:42 AM
[Incident: 141103-000561]

3rd time posting in this topic with no reply...

Malachon
11-03-2014, 02:53 AM
Still not fixed after two tries. Could you check this again for me please. Ticket number: 141102-001171

Shannak
11-03-2014, 03:25 AM
I am having the same issue trying to purchase credits for my account. The problem started when I attempted to purchase credits on 11/02/2014. I have since also added an additional payment method with the same error.

My reference number is: 141103-000963

Asmer
11-03-2014, 03:27 AM
My reference 141026-002639

counterpartx
11-03-2014, 03:38 AM
Question Reference # 141025-002497
Question Reference # 141025-002517
Question Reference # 141025-002523
Unable to purchase credits for my account, or login to it at all for that matter, no info given as to why i'm unable to do either of them.

Laserpig
11-03-2014, 03:49 AM
I just sent you a reply. I know I don't hate you, so hopefully I was able to help you out. :D

Hiya mate,

I'm experiencing trouble adding a payment method like many others, I fill out the form and it just reset all fields after I try to save, and then I receive an email claiming a payment processing error.

Here's my ticket:

#141102-001925

I'd be ever so thankful if you fixed it up for me please!

Lupitopla
11-03-2014, 04:43 AM
hello this are my ticket nummber :

141103-001046

please fix it fast as possible ,
i cant add any creditcard or my paypal...

please fix , thanks !!

Wildclaw
11-03-2014, 04:55 AM
ticket number: 141103-001047

i cant' buy credit with my creditcard

Katsuny
11-03-2014, 05:07 AM
ticket number 141102-000999
i can't buy 1 month fee with crédit card

Laserpig
11-03-2014, 06:37 AM
this is ridiculous

Iffraen
11-03-2014, 06:47 AM
Same here,
141103-000311
Unable to buy credits/patron. Tried to buy for the past 2 days.
Used CC/PayPal, neither of them did work

Artifice
11-03-2014, 06:48 AM
Ticket number: #141103-001189

Unable to add new payment methods.

Ocnkgl18
11-03-2014, 07:32 AM
Unable to add ne payment methods.
141103-000527
Still continuing..

Lucky Charm
11-03-2014, 07:40 AM
last couple days im trying but couldnt able to buy credits or apex..

ref number so pls fix it

#141103-001302

Laserpig
11-03-2014, 08:12 AM
Omg trion y u no tak meh moneh!??


Bloody fix it! So frustrating!

Rattigan
11-03-2014, 08:38 AM
Ticket number: #141103-001417

"We are unable to complete your purchase"

help pls

Katirra
11-03-2014, 08:40 AM
Ticket # #141103-001460

Unable to make purchases from the store

jdjdjd
11-03-2014, 08:41 AM
Ticket # #141103-001465

Unable to complete purchase. Please help, would like to complete my purchase today.

GM Hummingbird
11-03-2014, 08:44 AM
still the same i cannot add payment method # 141103-000556

It looks like you received a response about this yesterday. If you're still having trouble, please update your ticket for further assistance.

Scorne
11-03-2014, 08:56 AM
Same here. On and off again since release. Now can't buy anything.
Ticket # 141103-000604

WoodyDaOcas
11-03-2014, 09:04 AM
# 141031-001111

Hello, same here :( I even tried to contact live support from another account, that accepts payments from the same paypal account and they provided me with I should check the paypal settings :D Please help me to send you money :P Thanks a lot!

Rassmussen
11-03-2014, 09:16 AM
cant add payment method #141103-001130

Laserpig
11-03-2014, 09:18 AM
It looks like you received a response about this yesterday. If you're still having trouble, please update your ticket for further assistance.

Well what about everybody else waiting with no sign of any sort of customer service what so ever?

Ocnkgl18
11-03-2014, 09:20 AM
Unable to add ne payment methods.
141103-000527
Still continuing..

Hawker
11-03-2014, 09:24 AM
#141103-001364

Still waiting

Ragnaros
11-03-2014, 09:36 AM
Same here, I tried to buy with paypal, no luck. #141029-001471

humanimalanimal
11-03-2014, 09:46 AM
141102-000142 mastercard With 40 Euro is Working fine, Problem trion side -.- we want to buy But we Cant try again later ...

Rattigan
11-03-2014, 10:07 AM
Ticket number: #141103-001417

"We are unable to complete your purchase"

DragonKnight
11-03-2014, 10:30 AM
I still cannot buy credit. Fix your shop Trion

141102-001278

Liv
11-03-2014, 10:59 AM
Cant buy credits since 2 weeks now...please fix it. Need apex to pay for patron status :(


141025-001725

Bluedevil
11-03-2014, 11:03 AM
same Problem....

#141103-001868

Stormblaze
11-03-2014, 11:21 AM
#141103-001921

Cant buy creds, please halp!

Yuon
11-03-2014, 11:30 AM
#141103-001928

got problems with transactions

hypeshrooms
11-03-2014, 11:37 AM
solved now lets hope u didnt just get it to work and actually fix it

GM Hummingbird
11-03-2014, 11:54 AM
Everyone up until this point should have an update on their ticket regarding a purchase error! :o

Please wait 15 minutes before attempting your purchase again, and if you're still having trouble submit a ticket (https://support.trionworlds.com/app/answers/detail/a_id/478) or update your existing one for further assistance.

Please note that submitting multiple tickets for the same issue will not speed up the response time, but will make it take longer to address your issue. If your issue is now resolved and you still have an open ticket, please go ahead and close it.

Malachon
11-03-2014, 12:06 PM
141102-001171

Still not solved. Verified that problem was not at paypal or at CC (at least that is what they say).

TriniKrath
11-03-2014, 12:10 PM
#141103-002065

Cannot purchase credits.

Any assistance is much appreciated.

Thanks!

Balen <Method> // Calleil

DragonKnight
11-03-2014, 12:19 PM
Still not solved and you even not tried to charge me for the credits. There is no trace of failed charge in PayPal history, but you can charge me for my patron sub.

ticket number: 141102-001278

Diemmorte
11-03-2014, 12:23 PM
Same problem here. I cant by Archeage's patron.

Ticket number: 141031-002961

SigmaX
11-03-2014, 12:43 PM
same issue, please fix

# 141103-000495

ZakyUchiha
11-03-2014, 01:28 PM
I've had this for minimum a week..
Please fix: 141101-001127

Verdure
11-03-2014, 01:29 PM
Hello , i h ave buy credits but tonight the error is back :(

Can you resolve my problem please ?

#141103-002283

Thank you.

Comeonjames
11-03-2014, 01:29 PM
Still not solved, plz fix it.
Ticket number:# 141103-001092

Lucretia
11-03-2014, 01:29 PM
Can't add a payment method with my card, it worked with the same card on my friends account.

#141103-002272

Rakar
11-03-2014, 01:37 PM
Same problem here:

#141103-002311

Ocnkgl18
11-03-2014, 01:41 PM
We are unable to complete your purchase.

141103-000527 thx

humanimalanimal
11-03-2014, 01:44 PM
ticket number:
141102-000142

i cant' buy credit with my creditcard... Please try again later error -.-

crazyeyes321
11-03-2014, 01:53 PM
Just attempted to make wife's account patron, but it will not save cc data. As this is a threadnaught, I assume you want money and are working to fix. . . . Soon.

bebe
11-03-2014, 02:04 PM
I never received an update for mine

Radugalf
11-03-2014, 02:43 PM
Same here...

[Incident: 141103-001453]

laiblaus
11-03-2014, 02:45 PM
same here #141103-002508

Roma Fireheart
11-03-2014, 02:48 PM
Hi there! Hope you can help me, here's my ticket number. #141102-002454

I posted in this ( http://forums.archeagegame.com/showthread.php?101770-We-are-unable-to-complete-your-purchase.&p=1018106#post1018106 ) thread previously but all i've recieved are two automated emails telling me to contact support, so here I am again :)

Thank you for the help.

Nomure
11-03-2014, 03:02 PM
141017-002310


I cant buy patron with crystals

Bulletsponge
11-03-2014, 03:04 PM
Unable to purchase Patron sub. Can't even add payment info. Incident: 141103-001057

Zinat
11-03-2014, 03:48 PM
Same XD

# 141103-002706

Redsnow
11-03-2014, 04:03 PM
cant add payment info
141102-002984

GM Hummingbird
11-03-2014, 04:08 PM
Just attempted to make wife's account patron, but it will not save cc data. As this is a threadnaught, I assume you want money and are working to fix. . . . Soon.
Actually, all purchase issues are account-specific and are not the result of a widespread bug. If she would like assistance with the issue please have her submit a ticket (https://support.trionworlds.com/app/answers/detail/a_id/478), and then she can post the reference number here if she would like.

Mattt
11-03-2014, 04:47 PM
Actually, all purchase issues are account-specific and are not the result of a widespread bug. If she would like assistance with the issue please have her submit a ticket (https://support.trionworlds.com/app/answers/detail/a_id/478), and then she can post the reference number here if she would like.

Any news on the 3 EU servers which have been down for over an hour now?

Enix
11-03-2014, 04:54 PM
OMG!! 160 pages of this ,and still no general information made from Trion side yet? Are you fvckin serious?

I solved this issue by myself since could not buy credits for a month+ and was bored of tickets.

I am sure that for most of you it is the same problem I had, but this cant be the case for anyone!!! it is mostly related to "Unable to purchase" case when trying to buy credit with Credit Card. (APEX was working sometimes tough)

The problem may not exactly comes from Trion but from your Credit Cards Frauds Services, the truth is that during the hack/ddos atacks, some information was stolen, and some hackers used the credit cards info to buy sh!t in the game and around. In response of the high reports of hacking/stealing several Bank organisms accross Europe decided to insta block any payment recept from their company because of the complains of their customers. (Thats the case of mine, and chatted a bit with the operator)
You actually need to get in contact with your bank and get more information on this and possibly negociate an unblocking if it is the case.
They may be some cases which temporary fix the issue by cleaning history and changing some referencement, but it will only be temporary!

Hope this may help some of you, and brought some light uppon this.

TriniKrath
11-03-2014, 05:27 PM
Thanks for your post Enix, but that didnt apply to mine as I did precisely that and my bank operator told me there was no hold on my acct at all, and that unless I had made very frequent and large purchases, they would not put a hold on my CC. I am sure there are any number of reasons why it doesnt work, and mine has already resolved itself. Time heals most things, and for me, it did this as well.

Sparksis
11-03-2014, 05:48 PM
141103-001107 --- Can't purchase Patron Status (payment won't add).

vanth
11-03-2014, 05:56 PM
#141104-000320 apex intermittently works, but not for hours or days in between

hardcoreholly
11-03-2014, 06:17 PM
#141104-000361, cannot add payment via add payment page. Info clears when attempting to submit. Husbands account using same info no problem.

Mayro
11-03-2014, 06:25 PM
#141104-000361, cannot add payment via add payment page. Info clears when attempting to submit. Husbands account using same info no problem.

# 141102-002229, same issue here.

Boorealis
11-03-2014, 07:14 PM
Same problem here. I can't buy anything
#141102-000033

Guuse
11-03-2014, 08:10 PM
Purchasing Apex appears to work, but not credits.
141031-002442

darkdalamar
11-03-2014, 08:36 PM
I'm having problems with this as well but I can buy Apex but i can't buy credits.

kuei2
11-03-2014, 08:46 PM
141102-000729, cannot add payment via add payment page. Info clears when attempting to submit.

Appletech100
11-03-2014, 08:48 PM
Thanks for submitting your question. Use this reference number for follow up: #141104-000665

Can i get some help GM?

Thank you very much.

Kamasutrah
11-03-2014, 08:59 PM
nearly a month now .. still unable to use my paypal on site .... works other places ... get yourselves together please .. my ticket number is #141020-004491 :mad:

Koga
11-03-2014, 09:07 PM
Can't purchase Credits - Refrence #141103-002370
My ticket is #141103-002370 - I'm receiving the "Please try again later" message and emailed the "There was an error in processing your order"

tawnbredy
11-03-2014, 10:32 PM
# 141104-000701 Can't purchase Patron Status, Unable to add payment method... GlyphPayment2strong please nerf

Torael
11-03-2014, 11:24 PM
Ticket - #141104-000840

Unable to add payment method to my account in order to purchase patron! Please help, thanks.

Best Regards,
C

Stitchkitty
11-03-2014, 11:27 PM
Can't purchase credits.

# 141104-000807

Aerodrifter
11-04-2014, 12:18 AM
Assuming this started when buying multiple APEX's greater then (5)
Anyway to fix future store purchases without sending a Ticket?

Update, Submitted Ticket #141104-000896

Nomure
11-04-2014, 12:43 AM
141019-001711

Cant buy with credits

3 days posting the error... and continue with account bugged....

141019-001711
141102-001885
141017-002310

FallenGamer
11-04-2014, 01:46 AM
Unable to charge account and I have had a ticket open for weeks without even an automated response. and a refusal to make any announcement about the issue. This is no small isolated issue. I don't care about your level cap update you need to fix this first. I even have a guild mate about to loose his property because of refusal to accept payment.

I need this fixed asap.

Ticket Reference Number
141022-000975

Created
10/21/2014 08:39 PM

lejal
11-04-2014, 02:33 AM
Hello

I can't purchase crédits and account.

n°:141104-000069

thx

frostdayo
11-04-2014, 02:47 AM
#141104-000084

Cant add payment method to buy patron status

Rosy
11-04-2014, 03:24 AM
Can't purchase credits, get the same message.

Rosy
11-04-2014, 03:37 AM
# 141104-001126

Can't buy credits.

TyfusTanis
11-04-2014, 03:58 AM
CANT BUY PATRON

cant add payment method creditcard.
cant buy with paypal - unable to complete purchase
#141104-000926

Rosy
11-04-2014, 04:01 AM
The email asks me to verify my Paypal account, the one I've been using for Rift since it launched. How do you "verify"?

Indii27
11-04-2014, 04:30 AM
#141104-001192
Can't purchase credits.

mumule
11-04-2014, 06:52 AM
same here

#141104-001392

Jenner
11-04-2014, 07:04 AM
Cannot buy anything.

Ticket #: #141104-001428

Dimentox
11-04-2014, 07:21 AM
Do i need a Ticket for it? It some times works some times it does not.
141018-000351

Vogon
11-04-2014, 07:54 AM
can't buy anything

Ticket: # 141101-000161

Jsmoov
11-04-2014, 08:38 AM
Question Reference # 141031-002108

opened a ticket a few days ago, still cant buy anything

Saqa
11-04-2014, 09:01 AM
141102-001828
cant add payment

GM Hummingbird
11-04-2014, 09:33 AM
Same XD

# 141103-002706

If you're still having trouble making a purchase please update your ticket, and let us know when you have done this. Thanks!

Dududialk
11-04-2014, 09:36 AM
Please help me to.

Got same problem !!

#141104-001828

Rosy
11-04-2014, 10:03 AM
If you're still having trouble making a purchase please update your ticket, and let us know when you have done this. Thanks!

Just updated my ticket # 141104-001126 as I'm still unable to purchase anything.

Talvos
11-04-2014, 10:08 AM
This is likely caused by a false-positive fraud flag on your payment method. It should now be cleared for those in this thread.

This is happening to me as well, if anyone working at trion sees this and could fix it that would be great!

Rosy
11-04-2014, 10:11 AM
Still not working for me.

Trionplease
11-04-2014, 10:13 AM
If you're still having trouble making a purchase please update your ticket, and let us know when you have done this. Thanks!

That is important for you, right? There are tons of complaints about your failure in all aspects of your business and you are picking those out and answer it where you can get even more cash. You are litteraly despicable. No more words for you.

Liv
11-04-2014, 10:16 AM
After writing here it worked one time, now I have the same ♥♥♥♥ again...



141025-001725.

Rosy
11-04-2014, 10:20 AM
Worked for me now thanks :)

ellechar
11-04-2014, 10:34 AM
I updated my ticket # 141103-000556. Pls help.

Appletech100
11-04-2014, 10:47 AM
Question Reference # 141104-000665

Need to get some stuff before Auroria launches!!!!!!!!!!!!!!

mcneazy
11-04-2014, 11:05 AM
I'd love to pay for this game and get patron status but I still get the problem of not being able to add a payment plan
141101-002807

Serpine
11-04-2014, 11:23 AM
Also unable to add payment type. Tried Paypal and various CCs and verified by calling CCs that they received no related communication. I'd like to go Patron.

141103-000520

SiCBlaze
11-04-2014, 11:32 AM
Alright , trying to subscribe for a Patron , and most likely even for the long run , coz am loving this so far , Can i ... Please ? lol
getting the same error as everyone.
N.B: No financial situation what so ever , Info is working n ready for some action, thanks.


141031-000135

Zabicaaa
11-04-2014, 11:39 AM
Managed to get Patron 3 days ago, but after that am unable to buy anything whatsoever credits or apex....its frustrating i even waited twice 24hr so i can confirm card wasn't rejected and blocked because of spam.

F1 plz 141103-000769

GritsNGravy
11-04-2014, 11:45 AM
still waiting. 2+ weeks later. the ticket responses just say to try again or say that my problem has been solved.

GM Hummingbird
11-04-2014, 11:58 AM
Question Reference # 141104-000665

Need to get some stuff before Auroria launches!!!!!!!!!!!!!!

It looks like you received a response to this ticket already. If you're still having trouble, go ahead and update your ticket so we can assist you further. Thanks!

Scarlan
11-04-2014, 12:19 PM
Was trying to buy some credits for the game and got this message about unable to complete purchase....my ticket number is #141104-002102 been having a problem with trying to buy stuff off the website for a while..i know all my info is correct so nothing on my end is stopping it. Hope this gets fixed soon.

GM Hummingbird
11-04-2014, 12:24 PM
Hello again!

Everyone up to this point should have received assistance with their purchase issue! :o
Please wait at least 15 minutes before trying your purchase again, and if you are still having trouble you can submit a ticket (https://support.trionworlds.com/app/answers/detail/a_id/478) or update your existing one for further assistance. If your issue was resolved and you still have an open ticket, please close it so we can get to those who still need help a little faster.

For additional information on why you're encountering an issue with your purchase, check out the links below!
Failed purchases (https://support.trionworlds.com/app/answers/detail/a_id/1815)
PayPal purchase issues (https://support.trionworlds.com/app/answers/detail/a_id/493)

bigpurpletree
11-04-2014, 12:35 PM
141104-002309
can't add payment

lemulot
11-04-2014, 02:01 PM
same here i cant buy..
141104-002574

Alkaline
11-04-2014, 02:59 PM
#141104-002728

same issue you here. I was able to buy credits for about a month, now they all fail. Made a PayPal account and still get the same error

Idalitry
11-04-2014, 03:10 PM
Same issue, can not purchase credits nor most of the time, Apex.

failed purchase attempts [Incident: 141019-002726]
I got an incorrect response on the 22nd that addressed incorrect patron status(NOT the issue I submitted ticket for) and NOT the fact I can't purchase credits nor apex either with my Paypal account nor my card. I responded within the 72hr deadline that was stated and have not heard back from Trion.

So I submitted a new ticket for this issue on Oct 30th (Unable to make purchase apex or credits [Incident: 141031-000710]) and still nothing.

I would LOVE to be able to continue to play this game..but this is getting ridiculous! I haven't been able to purchase credits since the 15th of October, and would really love to get this resolved!

Talesha
11-04-2014, 03:16 PM
Same issue!

#141104-002546

Dimentox
11-04-2014, 03:23 PM
#141104-002810


mine comes and goes etc...

Balean
11-04-2014, 03:25 PM
#141104-002806

got same problem.. unable to buy credits

Abarros
11-04-2014, 03:42 PM
Was having the same issues, the game would not accept my credit card, the site was not even attempting to process payment according to my bank. The game was also not accepting Paypal. Here is what I did to get it to work. I had to make an account with www.rixty.com, its a site that allows you to buy credits for various games. The site does not directly accept credit cards, so I also had to make an account with SEA Gamer Mall at www.seagm.com and used my credit card to add credits to use with Archeage. Then had to log into glyph to spend the credits on Patron status. So far it looks like it worked, will have to log in after the server comes back up to verify if I am actually getting the benefits. Disappointed that I had to jump through so many hoops to do this and there is no useful customer support in this game.

Good Luck!...You will need it.

Warrenton
11-04-2014, 03:43 PM
Took them two weeks to finally reply to my ticket, but I already canceled my payment.

Pontefex
11-04-2014, 04:12 PM
141104-001276

Started last night. I was finally able to add a cc and paypal this morning, but still can't purchase credits. PLEASE take my money!!

Rivkah
11-04-2014, 05:00 PM
I have this issue too, ticket #141104-002712

SpectreonMelisara
11-04-2014, 06:20 PM
Same here, can't buy anything w_w

Thanks Abarros it did work for me.
European player, you need to buy a 100dollar and a 25 dollar card to get a 100Euro card x)

CCHTweaked
11-04-2014, 06:50 PM
Same problem.
141105-000765

randomfisher
11-04-2014, 07:04 PM
i have tried to add my cc many times now and it wont work my ticket# is 141104-000973. i would love to spend money on Archeage if it can get fixed.

BrigandDM
11-04-2014, 07:17 PM
Same issue as well, thanks in advance #141105-000872

ellechar
11-04-2014, 07:27 PM
I was able to put my payment method which is paypal but i still cant purchase credits.. Pls help

RaptorJesus15
11-04-2014, 07:32 PM
same issue as all 1600+ others

#141104-000751

Grinchybitch
11-04-2014, 07:43 PM
Cannot purchase credits.

#141105-001030

tianlongprc
11-04-2014, 09:21 PM
Cannot purchase patron.

#141102-000717

fido9dido
11-04-2014, 09:39 PM
dont waste ur money

The FNG
11-04-2014, 11:16 PM
#141105-001654

GM, thanks for your help with this. Can you take a look at my ticket? Just having issues adding my credit card.

Soggy
11-04-2014, 11:40 PM
141023-001546 I'm having the same problem

katwalker
11-05-2014, 01:21 AM
Same been trying for a week now ...Patron ran out on the 5th Nov. I will keep going till the weekend if no reply i will just give up and take my money to another game.

Ticket no. 141030-001150

kudafoolhu
11-05-2014, 02:03 AM
same problem for me as well

Bee zzz
11-05-2014, 04:55 AM
Same problem for me as well ... I can't save any payment method ... I guess Trion does not want our money ...

katwalker
11-05-2014, 06:07 AM
See 2 new forum posts same problem

Pusling
11-05-2014, 06:17 AM
I can't add a new payment method and my paypal with verified card does not work. Trying to buy patron. Please help.

ButtermyToast
11-05-2014, 06:26 AM
Having the same problem for a few days now, trying to buy credits...

ppdoc
11-05-2014, 06:52 AM
same for me Mad about it

Coltec
11-05-2014, 07:05 AM
And same for me...

Obeliske
11-05-2014, 07:11 AM
I had this issue myself and am currently receiving it again.

I bought Patron for my account yesterday morning (little cheesed off that my first day of Patron is wasted thanks to servers being screwy all day) didn't know they were down when I got home from work went to purchase Patron for the wife (didn't want to play until that was sorted as I didn't want to out level her). After sitting in the talk to a person qeue for an hour I finally got to talk to somebody to be told they knew exactly what the issue was and had it fixed 15 minutes later. Bought her Patron then discovered servers had been down all day and they didn't come back until 630AM my time.

Went online I'm fairly new 2 char lvl 11 decided I wanted to try something new so I deleted one of them (24hr wait for the friggen slot). Decided that's to long I'll just buy another slot but nope can't give them my money.

At this point I think I'm gonna play through my first (and possibly only) month of Patron and if things aren't a LOT better by the end of it I'll unsub and say toodles to Trion. I've played all of their games at one point or another and they all have issues honestly I'm just getting so tired of it.

Robbaz
11-05-2014, 11:10 AM
Tried all payment methods, same issue as all other people. Been happening from time to time since launch.

But don't worry!

I'm planning on sending a sack of potatoes, it might give you guys the energy and motivation to upgrade the payment servers.

eridanis
11-05-2014, 11:15 AM
Having the same issue since this weekend. Bought a few credits and an Apex over the weekend and then got the error trying to buy a second Apex. Cant purchase anything since then. Called the bank and they see the payments for the successful purchases this weekend but don't even see the attempted transaction for any of the numerous attempts since.

I would think not being able to take payments would be top issue for Trion.

zarathax
11-05-2014, 11:29 AM
Unable to update payment method on my account.
Ticket No. #141105-003332

The FNG
11-05-2014, 11:41 AM
Reference Number 141105-001654


I am over level 15, still can't add my payment card to buy patron. I don't want to play as a F2P, I want the patron labor buff. Wish i could add my debit card.

SteinJack
11-05-2014, 12:17 PM
Same here! Can't buy my Patron status anymore.

don't want to play as a free account player :(

Reference number: #141105-004111

Seunmi
11-05-2014, 02:29 PM
Same problem. I cannot add payment method on my account (credit card).

Ticket # 141103-002489

Nick92
11-05-2014, 03:11 PM
I am unable to purchase credits either.

Ticket #141105-004072

ndreck
11-05-2014, 04:52 PM
Same issue - cannot make purchases

# 141102-003014

msnouffer
11-05-2014, 05:04 PM
its like I can purchase one apex a month, I bought an apex and tried to buy some gems for items....and I get the please try again later message, several tries later and 30 minutes later im still waiting on live support

Nautilus
11-05-2014, 06:09 PM
I've been trying to buy credits since yesterday. I've tried 2 debit cards and a credit card, all are in good standing, nothing works. Getting this come back later message everyone else is getting. I have been using Chrome on two different computers and I've also tried it on Firefox on both machines as well. You would think Trion would have taking our money as priority job #1, even over, "is the game up and running?" This is an actual business right? My patron will expire in a few days and I'd love to renew. Any suggestions would be pretty helpful.

Nick92
11-05-2014, 07:13 PM
I have the same problem as many others... I'm not able to purchase credits from the store.

Ticket #141105-004072

Nautilus
11-05-2014, 09:23 PM
Hey Trion, any word on this?

Amused Observer
11-05-2014, 09:27 PM
I had this same problem several days ago. Your best bet (if you're patron) is to get Live Chat assistance. I had to wait an hour on queue, but the GM was able to unlock my account (which is probably preventing further purchases) and I've had no purchasing issues since then.

CruciasNZ
11-05-2014, 09:51 PM
141106-000767

Almost always unable to buy anything, drives me nuts

Blackmetalone
11-05-2014, 09:56 PM
WTF?! How is this not fixed?!

Snowbird
11-05-2014, 10:24 PM
I am actually glad this is an issue. Tried to spend some money and could not. And after how badly they screwed up the Auroria update, I will never give them one cent in the future!

Nautilus
11-05-2014, 10:57 PM
Thanks, I guess I'll try that tomorrow.

Khurona
11-06-2014, 12:07 AM
141106-000706

Can't add payment method. Was able to do so on two different account, but cannot do it on this third one (boyfriend and sister's accounts respectively; I'm the only one with money in the house currently so I was using my credit card, but I cannot use it on my OWN account).

Pusling
11-06-2014, 12:18 AM
Please fix this, the game is unplayable for me without patron :(

acidburst
11-06-2014, 12:21 AM
hey i cant add a payment method. my ticket number is
141104-000804

please help!

katwalker
11-06-2014, 02:03 AM
So another day still no reply to my ticket still can't use my CC to buy anything. Trion i know at the mo has many probs but i would have thought for any company earning money was top of there list, seems i was wrong going broke and loseing there customers seems to be there goal.

jadzYa
11-06-2014, 03:59 AM
waw Trion, just waw. How bad to do you need to be to fail at even taking money... I mean come on. When you ppl go to sleep at night do you feel like a job well done? tired, but proud?

Ember1017
11-06-2014, 04:10 AM
Apparently some banks are investigating Trion according to some posters: http://forums.archeagegame.com/showthread.php?56603-No-10-Discount-on-Marketplace-Purchases&p=1076896&viewfull=1#post1076896 Don't know if this might be some of reason for the errors. I do know that last month I couldn't use any of my cards or paypal & ended up using Rixty to get around it.

Tiatimeh
11-06-2014, 04:12 AM
Please Trion, sort it out, I have submitted numerous tickets, can't get into live chat, this seems my only possible venue

Sparkey
11-06-2014, 05:21 AM
Also receiving this message continually when trying to purchase anything on the store. ref 141106-001058

Skyrant
11-06-2014, 05:26 AM
Don't give them more money, are you all crazy? After all the login disasters, hacks, bots, frequent ban of innocent people and the complete lack of customer service you go and buy stuff from them. You must be completely mentally ******ed!

SteinJack
11-06-2014, 05:41 AM
First time i see a game company that doesn't wants to get my money!

it's kinda funny lol

Tarson
11-06-2014, 06:44 AM
Add me to the list of people having gone at least 3 days without being able to purchase anything. Thank god I made enough gold for patron.

Renatow
11-06-2014, 06:56 AM
Reiterating ticket # 141103-000235 dated 11/02/2014, with no response from you, I call attention to the fact that I can not buy credits in the game store. There is no problem with my credit card or paypal, and the situation has been verified with the financial institution. I call your attention to this problem as soon as possible. Opened new ticket today, #141106-001344. Thank you.

Tiahom
11-06-2014, 07:43 AM
Unable to add a payment method to purchase credits, or anything else for that matter.
141106-000533

Crusix
11-06-2014, 07:53 AM
Ticket #141104-000335

Still unable to purchase credits but can buy APEX so the card is working. Been almost a week of this crap, please fix it.

greatestnerdever
11-06-2014, 09:22 AM
Spoke to Live Chat, they fixed it. Can now purchase stuff again.

Nreck
11-06-2014, 09:36 AM
New account - can't add a payment method to purchase patron status.

141106-001693

Effi says hi
11-06-2014, 09:57 AM
Hi, same problem as everyone else. I've been able to purchase things just fine. Then last weekend, it stopped working. I put in a ticket on the 11/4. # 141105-000635 Thank you for resolving this for me. :)

dubbc
11-06-2014, 10:01 AM
when is this going to be fixed.......... OMG

greatestnerdever
11-06-2014, 10:01 AM
Stop filing tickets and just talk to Live Chat, christ.

Effi says hi
11-06-2014, 10:02 AM
Why are you so angry at what other people do, greatestnerdever? What do you mean, "stop doing x"? I've only done it once. You are incomprehensible.

Nreck
11-06-2014, 10:06 AM
Since I can't buy patron, I apparently don't have an option for Live Chat...

greatestnerdever
11-06-2014, 10:09 AM
Let's see, people filling up a thread with complaints about tickets not being answered for days/weeks, or take 30 minutes to queue in the chat and get the problem fixed right away. So yes, stop filing tickets and just get the problem solved.

Seunmi
11-06-2014, 10:22 AM
I wish I could talk to the live chat - but since I registered just recently and never bought anything from them before I am not allowed for the live chat.

It seems like each day they receive over 4000 tickets and they are not really capable anymore to follow this up. And if just about 10% of them might have a problem with declined payment method, imagine how much money they are not making at the moment (since over a month now). I'm not getting this. Shouldn't it be their first priority to have paying customers?

NeuroPenguin
11-06-2014, 11:43 AM
Same as everyone else, I would like to buy patron status but am unable too as neither my credit card or paypal account are being accepted. Ticket #141104-002840

Pusling
11-06-2014, 12:14 PM
Stop filing tickets and just talk to Live Chat, christ.

Great idea! Oh, wait..

GM Hummingbird
11-06-2014, 12:34 PM
Having the same problem for a few days now, trying to buy credits...
You'll need to submit a ticket (https://support.trionworlds.com/app/answers/detail/a_id/478) about this issue in order to get it taken care of.

For the rest of you reporting a purchase issue here, please make sure you have submitted a ticket and include your reference number.
Thanks! :)

Inversus
11-06-2014, 12:49 PM
I have been unable to make a purchase for several days, I have submitted a ticket.

Question Reference # 141106-002208

Thanks in advance.

Pusling
11-06-2014, 01:04 PM
I made a ticket yesterday.

# 141105-001855

Quixt
11-06-2014, 01:06 PM
Having the same issues. Ticket submitted.

Reference: #141106-002272

GM Hummingbird
11-06-2014, 01:24 PM
Hey guys!

Everyone who has submitted a ticket so far should now be able to complete your purchase! :o
Please give the system at least 15 minutes to update before you try your purchases again. Also, if your issue is resolved please go ahead and close any open tickets you may have that are related to this. If your issue persists, go ahead and update your ticket or submit one (https://support.trionworlds.com/app/answers/detail/a_id/478) if you have not already.

Also, while we know it's frustrating, these purchase issues are not caused by a bug within the system. All purchase issues are account-specific, and do require investigation into each issue. Thanks for your continued patience while we look into these. For more information on what may be causing your failed purchase, check out our support page on the topic (https://support.trionworlds.com/app/answers/detail/a_id/1815). Also, here's some specific information on issues you may be having completing a purchase with PayPal (https://support.trionworlds.com/app/answers/detail/a_id/493).

HuskyMuffin
11-06-2014, 02:04 PM
Can't buy anything off of the store. Reference #: 141106-002259

Prosty
11-06-2014, 02:17 PM
can't buy anything too # 141102-002463

Tyku
11-06-2014, 02:30 PM
Question Reference # 141106-002482

ticket put in today. Hope to have it resolved soon, My patron expires soon. And even though I have monthly re occurring, I am worried that it won't charge for the re-sub.

TNugent
11-06-2014, 02:38 PM
Ticket# 141106-002613

n0xi0us
11-06-2014, 02:56 PM
Reopened 141101-000721, error that was supposed to have been fixed is still occuring, and now it won't even acknowledge my input of my address for the CC I had on file to start with.

Gotchaz
11-06-2014, 03:17 PM
Same issue even when adding a pay pal account same message. Ticket #141106-002739

Neoyoshi
11-06-2014, 03:32 PM
I am still receiving the false fraud-flag error, A.k.a: "We are unable to complete your purchase. Please try again later." message ever since the 4th when attempting to make a Credit or APEX purchase.

So far only three APEX purchases have gone through successfully, i try to leave it alone for awhile to see if it clears on it's own and it still has not.

Here is my reference ticket number: #141105-000441

Thank you in advance. Keep up the great work guys, hang in there and pleasehiremorepeople! :P

Germerican
11-06-2014, 03:40 PM
Since beginning of the week I have tried to purchase either APEX or in-game Credits but getting same message over and over again "We are unable to complete your purchase. Please try again later.". Not only have I waited 24 hours in between like it is mentioned in your info section but also contacted my bank to see if they have interfered, which they have not.

Hope to see you guys coming up with a solution anytime soon-ish....

Here is the Question Reference # 141103-002153

GM Hummingbird
11-06-2014, 04:14 PM
Hey there,
Everyone who has posted so far should have an update to their ticket! :o

Please give the system at least 15 minutes to refresh before you try your purchase again, and update your ticket or submit a ticket (https://support.trionworlds.com/app/answers/detail/a_id/478) if you're still having trouble. We also suggest checking out this article on failed purchases (https://support.trionworlds.com/app/answers/detail/a_id/1815), and this one on PayPal purchase issues (https://support.trionworlds.com/app/answers/detail/a_id/493) for more info on what may be causing your error.

If your issue is resolved, please make sure all tickets regarding the issue are closed.

Effi says hi
11-06-2014, 04:44 PM
Thank you, GM Hummingbird! You fixed it! *cheers*

*smiles smugly at the grumpy lurker who thought posting here was useless*

Trooth
11-06-2014, 05:01 PM
I have had this issue for a week and a ticket opened for nearly as long. I am still getting the same error.

Ayriee
11-06-2014, 05:28 PM
Same issue here I've tried everything submitted a support ticket of course I've heard nothing ticket #141103-000197

Please fix it!

Kozrika
11-06-2014, 05:42 PM
It's a new business model ya'll. Called "Lets see how fast we can bankrupt the company model." But seriously, it is obvious Trion is rolling in the money if they don't care about fixing something as simple as folks ability to purchase patron status. Besides it is making the cost of Apex skyrocket on the auction house. Should have stocked up on those Apex!

GM Hummingbird
11-06-2014, 06:08 PM
Those of you who had a ticket open should now be able to make purchases! :o
Please give the system 15 minutes to refresh before attempting your purchase again. If you're still having an issue, update your ticket so we can investigate the issue further.

For anyone else experiencing this issue:
Check out this post (https://support.trionworlds.com/app/answers/detail/a_id/1815) on what may be causing your failed purchase, or this post (https://support.trionworlds.com/app/answers/detail/a_id/493) if you're having trouble with a PayPal purchase. If the issue persists, please submit a ticket (https://support.trionworlds.com/app/answers/detail/a_id/478) so we can get you fixed up.

Overheadace
11-06-2014, 06:18 PM
I'm having the same problem cant buy credits

Reference number# 141106-000211

please fix it was trying to buy credits for awhile now

GM Hummingbird
11-06-2014, 06:24 PM
I'm having the same problem cant buy credits

Reference number# 141106-000211

please fix it was trying to buy credits for awhile now
Got you taken care of as well! :D
Give it 15 minutes, then try again.

Maus
11-06-2014, 06:28 PM
Nope still not working
141106-001640

Ac1d
11-06-2014, 06:36 PM
I'm having the same problem here, reference # #141107-000439

Maus
11-06-2014, 06:39 PM
Been waiting all day... another 15-30 min I think im gonna move on to another game to try.

Waltski
11-06-2014, 07:12 PM
Same problem here.
Ticket # 141024-000017
"Unable to complete purchase"

Kotaichi
11-06-2014, 07:31 PM
There was an error in processing your order, Mauricio. You have not been charged by Trion Worlds for the following items:

3,250 Credits


Date of order: November 07, 2014, 2:22:04 AM (UTC)

Same error here.


Question Reference # 141107-000547

Kaelara
11-06-2014, 08:09 PM
Same here. Unable to add payment method... i have tried:
1. Adding with 3 different web browsers.
2. Double triple check information entered.
3. I am not a patron yet so i cannot use the live chat.
4. Submitted a ticket.

Question Reference # 141106-001442

Date Created: 11/06/2014 08:38 AM
Date Last Updated: 11/06/2014 08:38 AM
Status: Unresolved

Please help. Thank you very much

Spatter
11-06-2014, 08:34 PM
Here's mine. Thanks! Question Reference # 141107-000408

whiskeybent42
11-06-2014, 10:08 PM
Having same problem. Question reference # 141101-000257

katwalker
11-07-2014, 12:36 AM
I had a ticket and no it has not been fixed still cant buy credits or apex ,,,Try again later ,,,, im so sick of seeing that.

Sinnie
11-07-2014, 12:59 AM
Same problem for me, #141107-000982

I keep getting the Message "Unable to complete your purchase", tried multiple payment methods.

Treliaraa
11-07-2014, 01:20 AM
Same problem i tried 2 payment methods 100% valid...
ticket no : 141105-004258.
Anyone got help from here? Because i think my ticket will never be resolved..

Gollygee
11-07-2014, 01:28 AM
Having the same issue.

#141107-001032

Pandemic
11-07-2014, 02:18 AM
Having the same issue
#141107-001113

rulezzz
11-07-2014, 02:44 AM
Hi GM Hummingbird
I see you are really the person who does the job perfectly well, could you help to understand this?
http://forums.archeagegame.com/showthread.php?109344-SCAPES-PETITION-Review-and-amend-the-current-banning-procedure-sign-the-thread

You are the last hope

Lahcso
11-07-2014, 02:45 AM
Same issue #141102-003000 almost a week old

tainipusi
11-07-2014, 05:03 AM
Hey man I've submitted 2 support tickets, got 2 replies and replied to them but still nothing :( the unable to complete purchase is relentless for 2 weeks.
My reference is: 141029-000701
YES, that is my actual in game name!
Ive been trying for nearly 3 weeks to buy credits and its really upsetting that I cant! I have successfully purchased patron but yeah, still cant get credits or apex or packs. I have even gone to the limits of getting another visa debit card to try it but nothing! no paypal, no mastercard or visa works at all. :(
I have been linked to you from a guild member for help!
PLEASE SIR PLEASE PLEASE help me! I really really want to get credits!!! :)
Hope you reply soon, like ASAP! :)
Thanks