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katwalker
11-07-2014, 06:00 AM
Guys i found a work around its a pain in the ♥♥♥ but give it a try ...Use Rixty to buy credits ok . Its a pain to set up u will be pulled all over the place to diff sites but untill Trion get off there fking ♥♥♥♥♥ and sort this wot can we do. I wish u all GL .As an after thought please dont let this post die it will outdo the we want our 10% post soon hehe

katwalker
11-07-2014, 06:09 AM
Me again for those of u not up on your math (Trion accounts dept). I worked out the stats for u from first post till now taking a very avarage amount of 20 euro, pounds, from us euro guys and girls so far u lost about 1.2 mill in revenues hope u wake up soon or u r doomed.

P.s. i work for Sparkasse accounts Dept ok Math i know....guys if u dont know its a German bank

Kotaichi
11-07-2014, 06:42 AM
Still waiting for your help guys.

Question Reference # 141107-000547

I really want to get my patron :D!

katwalker
11-07-2014, 06:42 AM
bump bump bump

katwalker
11-07-2014, 06:44 AM
i will bump this every hour all day all night if i have to please please help ur fan base

Tarson
11-07-2014, 06:54 AM
#141107-001356 Is my reference number, going on a week without being able to make any purchases. I'd like to renew patron before it expires, and I'd like to buy credits...

Benchmark
11-07-2014, 07:24 AM
Hello, to day i wanted to buy the Archeium Pack, i totally secured my account befor typing my card coord. , then i type evrything with the payment method but don't want to valid it, so i turned into my paypal account related with my card (100% verified), but it says an error occured....everything with my card is okay, yeterday i bought something from my old aion game and it's ok, but when it comes to your shop everything goes wrong...please need you help this is the nuber of my support ticket #141107-001449 (french)

Kalicus
11-07-2014, 07:43 AM
I have been trying for weeks now and i cant buy credits or Apex and no reply from customer support

weedsoul
11-07-2014, 08:31 AM
I try to buy a pack of credits for three days but there is nothing.
I have yet to buy my pack and credits archeum earlier stages.
I try with my paypal account verified since 2011 and live with international Cb receives toujour I try again later.

Do some things my tickets to customers services are unanswered.

Mirazhe
11-07-2014, 09:16 AM
I am also having this issue... I can't save a payment method, and all of my purchase attempts are automatically declined regardless of card type or use of PayPal. I've triple-checked my information, and it is not at fault. I've tried from different internet connections, different browsers, cleared my cache and saved locations information...still nothing. The form automatically resets when I hit submit for card information, and when I return from the PayPal screen nothing has been saved.

I thought perhaps it was an issue since my character wasn't level 15, even though I just wanted base level patron status... I can now say that that isn't the cause of the problem either. I put in a support ticket back on Tuesday, but haven't received any response. :(

Forgot to add my ticket number... #141105-000016

Mormacil
11-07-2014, 09:31 AM
I am having this issue as well - it is declining payments on my primary method after purchasing 2x APEX.

mangelol
11-07-2014, 09:37 AM
I'm having the same issue, altough my ticket originally was about adding a payment method, i finally managed to add a payment method, but, now i get the error everyone else is having. "We are unable to complete your purchase." Could you please take care of it for me GM? I updated my ticket about the payment method saying i have this problem now. Should i make a new ticket or is that just waste?


#141030-000042

weedsoul
11-07-2014, 10:47 AM
Can we know where you are on solving this problem? Risk of us not being able to re-subscribed we ??

Kloog
11-07-2014, 12:30 PM
Hi here,

Please, i got this bug: "We are unable to complete your purchase. Please try again later."

Very frustrating when you want to pay, and then you can't...

Remember ticket GM Fasti <3
# 141106-002875

Thx for your work...

Benchmark
11-07-2014, 01:21 PM
Please i need help ! i can't buy anything....Glyph don't want to take my E-card !!! and with my PayPal (100% verified) i got error.
These are some pictures :
1/ I type all my card's coord. and when i save, it take me to the same page like i got something messing or not valid

http://img15.hostingpics.net/pics/2895308201.jpg (http://www.hostingpics.net/viewer.php?id=2895308201.jpg)

http://img15.hostingpics.net/pics/9086704402.jpg (http://www.hostingpics.net/viewer.php?id=9086704402.jpg)
**like Glyph don't want to accept my card's coords, i got this always after i re-type my card's coord ALWAYS GOD******

2/And now, steps by steps, with my personal PayPal (100% verified)

http://img15.hostingpics.net/pics/8250365603.jpg (http://www.hostingpics.net/viewer.php?id=8250365603.jpg)

http://img15.hostingpics.net/pics/3033603004.jpg (http://www.hostingpics.net/viewer.php?id=3033603004.jpg)

http://img15.hostingpics.net/pics/2304588905.jpg (http://www.hostingpics.net/viewer.php?id=2304588905.jpg)

http://img15.hostingpics.net/pics/1272434606.jpg (http://www.hostingpics.net/viewer.php?id=1272434606.jpg)
** At this point everything seems fine....then..........this error Always this error***
http://img15.hostingpics.net/pics/6372594507.jpg (http://www.hostingpics.net/viewer.php?id=6372594507.jpg)

Please GM HELP ME !!!! i want to buy the "ARCHEUM STARTER PACK"
My ticket Please Help # 141107-002768 please ASAP HELP ME TO BUY THE STARTER PACK FAT !!!!

Kotaichi
11-07-2014, 01:40 PM
Please i need help ! i can't buy anything....Glyph don't want to take my E-card !!! and with my PayPal (100% verified) i got error.
These are some pictures :
1/ I type all my card's coord. and when i save, it take me to the same page like i got something messing or not valid

http://img15.hostingpics.net/pics/2895308201.jpg (http://www.hostingpics.net/viewer.php?id=2895308201.jpg)

http://img15.hostingpics.net/pics/9086704402.jpg (http://www.hostingpics.net/viewer.php?id=9086704402.jpg)
**like Glyph don't want to accept my card's coords, i got this always after i re-type my card's coord ALWAYS GOD******

2/And now, steps by steps, with my personal PayPal (100% verified)

http://img15.hostingpics.net/pics/8250365603.jpg (http://www.hostingpics.net/viewer.php?id=8250365603.jpg)

http://img15.hostingpics.net/pics/3033603004.jpg (http://www.hostingpics.net/viewer.php?id=3033603004.jpg)

http://img15.hostingpics.net/pics/2304588905.jpg (http://www.hostingpics.net/viewer.php?id=2304588905.jpg)

http://img15.hostingpics.net/pics/1272434606.jpg (http://www.hostingpics.net/viewer.php?id=1272434606.jpg)
** At this point everything seems fine....then..........this error Always this error***
http://img15.hostingpics.net/pics/6372594507.jpg (http://www.hostingpics.net/viewer.php?id=6372594507.jpg)

Please GM HELP ME !!!! i want to buy the "ARCHEUM STARTER PACK"
My ticket #141107-001449 please ASAP HELP ME TO BUY THE STARTER PACK FAT !!!!

I get the same error with the credit card, but the problem is the account i guess, because a friend tried to buy credits in my acc with his credit card and he couldn't, but he could buy with his acc with the same credit card. So, for one reason that I dont know, I cant buy any ♥♥♥♥ with my account. :( and I really want to get my patron status.

zasty
11-07-2014, 02:17 PM
they must really, REALLY not want our money. this is getting silly. ive been trying for two days, this time, to buy my wife some credits and some apex but i keep getting the stupid "we're not able to complete your purchase bs". first it works for 1 apex, then it fails over and over on multiple ccs and 2 different bank cards. cant buy credits no matter what though. seems like they are just so rich they spend all their time counting money and ignoring the game. maybe we should just stop giving them our money.

Mal
11-07-2014, 02:23 PM
I have the same issue # 141107-002593

Benchmark
11-07-2014, 02:42 PM
buuuuuuuuump !!!

volkvostok
11-07-2014, 02:51 PM
I am having the same issue. 141104-000463

Benchmark
11-07-2014, 03:02 PM
#141107-002768
Please ASAP PLEASE !!!!

Smyle
11-07-2014, 03:06 PM
Help me please GM - 141107-002774

Hollly
11-07-2014, 03:17 PM
Help me please GM #141107-002817

Sylvarius
11-07-2014, 03:45 PM
can u plz fix it for me too ? iw been trying to buy credits but i just get , ''
We are unable to complete ur purchase. please try again later''

Endacil
11-07-2014, 04:04 PM
Hallo GM,
I have the same problem: Unable to buy credits.
I want to remember you I spent + € 600,00, if you don't want lost me as customer, plz fix it
My ticket is:141107-002043

Thanks in advance

SilasFinch
11-07-2014, 04:15 PM
Same problem here. I bought 4 apex just fine (1 failure in the middle). Now it wont let me buy anymore...

Fix your poop!

ginko
11-07-2014, 04:25 PM
Got same problem. After I purchased 11 k credits and when I try again it won't let me do it since I got that error everytime I try to purchase.

Pandemic
11-07-2014, 04:30 PM
It seems a very common problem, one that must be costing Trion a fair bit of money every hour. So ... why the refusal to fix it? For a 'freemium' game I am very surprised they refuse to take your money.

weedsoul
11-07-2014, 05:07 PM
Help me please 141106-001486

short
11-07-2014, 05:09 PM
help pls # 141108-000122

Senbotsu
11-07-2014, 05:57 PM
Apparently my account is flagged too. Any help? #141108-000390

AkashaTheKitty
11-07-2014, 06:15 PM
Same issue. #141108-000453

Linc
11-07-2014, 06:28 PM
Card got blocked after 1 apex purchase, GIMMIE DEM RACING BOXES

#141108-000507 PLOX HALP

Pocket
11-07-2014, 06:44 PM
Those of you who had a ticket open should now be able to make purchases! :o
Please give the system 15 minutes to refresh before attempting your purchase again. If you're still having an issue, update your ticket so we can investigate the issue further.

For anyone else experiencing this issue:
Check out this post (https://support.trionworlds.com/app/answers/detail/a_id/1815) on what may be causing your failed purchase, or this post (https://support.trionworlds.com/app/answers/detail/a_id/493) if you're having trouble with a PayPal purchase. If the issue persists, please submit a ticket (https://support.trionworlds.com/app/answers/detail/a_id/478) so we can get you fixed up.

Hey GM, I have been having this issue for a minute as well. Ticket #141108-000577

Please let me know if this can be fixed soon.

Kenax
11-07-2014, 06:47 PM
Ticket 141108-000487, thanks.

Nosmeister
11-07-2014, 06:52 PM
Account on hold for some reason.

141103-002273

Please and thank you

Benchmark
11-07-2014, 06:56 PM
Please i need help ! i can't buy anything....Glyph don't want to take my E-card !!! and with my PayPal (100% verified) i got error.
These are some pictures :
1/ I type all my card's coord. and when i save, it take me to the same page like i got something messing or not valid

http://img15.hostingpics.net/pics/2895308201.jpg (http://www.hostingpics.net/viewer.php?id=2895308201.jpg)

http://img15.hostingpics.net/pics/9086704402.jpg (http://www.hostingpics.net/viewer.php?id=9086704402.jpg)
**like Glyph don't want to accept my card's coords, i got this always after i re-type my card's coord ALWAYS GOD******

2/And now, steps by steps, with my personal PayPal (100% verified)

http://img15.hostingpics.net/pics/8250365603.jpg (http://www.hostingpics.net/viewer.php?id=8250365603.jpg)

http://img15.hostingpics.net/pics/3033603004.jpg (http://www.hostingpics.net/viewer.php?id=3033603004.jpg)

http://img15.hostingpics.net/pics/2304588905.jpg (http://www.hostingpics.net/viewer.php?id=2304588905.jpg)

http://img15.hostingpics.net/pics/1272434606.jpg (http://www.hostingpics.net/viewer.php?id=1272434606.jpg)
** At this point everything seems fine....then..........this error Always this error***
http://img15.hostingpics.net/pics/6372594507.jpg (http://www.hostingpics.net/viewer.php?id=6372594507.jpg)

Please GM HELP ME !!!! i want to buy the "ARCHEUM STARTER PACK"
My ticket # 141107-002768 please ASAP HELP ME TO BUY THE STARTER PACK FAT !!!!

Please Help # 141107-002768

Filzin
11-07-2014, 07:07 PM
Give me a break folks. Won't accept my CC, won't accept paypal, can't use live chat to get help unless I am a paying customer and won't answer my petition. Don't want my money I take it.

MiZrY
11-07-2014, 07:10 PM
Got you taken care of as well! :D
Give it 15 minutes, then try again.

Same issues as everyone else....

Question Reference # 141108-000638

Satyric
11-07-2014, 07:11 PM
141029-002116

Been waiting for a looong time.
Also cannot access live chat even though I have purchased from store and got Patron since headstart.

Gristle
11-07-2014, 07:11 PM
I'm getting this error. 141108-000633

Gotta get the new pack. Please let me!

Awakenedsins
11-07-2014, 07:13 PM
Same issue as everyone else too....

Reference #141107-002807

Ukakuja
11-07-2014, 07:32 PM
same problem! please help!
# 141108-000687

Khelra
11-07-2014, 07:38 PM
Unable to add new payment method or complete purchase:

Reference: #141107-000822

Object
11-07-2014, 07:56 PM
Getting this error on both my payment options, #141108-000738

weedsoul
11-07-2014, 08:17 PM
Fix please !

Kloog
11-07-2014, 08:21 PM
That's strange, they seems not able to make this bug a priority. Even if making money is....

Remember ticket GM's please. Don't let the customers go away, bored...

# 141106-002875

Thx for your work!

lunahopper
11-07-2014, 08:51 PM
# 141108-000665

Kenax
11-07-2014, 08:52 PM
My issue was resolved and I was just able to make two transactions successfully. Thank you :D

Shadeynight
11-07-2014, 08:59 PM
Question Reference # 141108-000826

I too cant buy anything!!

craz
11-07-2014, 09:04 PM
#141108-000864

Same problem for me.

Vost
11-07-2014, 09:36 PM
This has been resolved. Ty

Axel573
11-07-2014, 09:47 PM
Same problem. Unable to complete your purchase. 141108-000945

Zoria Z
11-07-2014, 09:53 PM
Purchased one item, not being allowed to purchase anything else for the last 2 hours.

141108-000939

Kloog
11-07-2014, 09:55 PM
My issue was resolved and I was just able to make two transactions successfully. Thank you :D

SO LUCKY you are ....

Ticket # 141106-002875
Status: Unresolved

Lanthar
11-07-2014, 10:24 PM
I cant buy anything either please fix this.
Ticket# 141108-001013

Kaelara
11-07-2014, 10:25 PM
Please help...
Ticket #141106-001442

Thanks

Radamanthus
11-07-2014, 10:30 PM
Same problem for me. I have been purchasing just fine until yesterday around 5:30 pm central time. I can no longer purchase Apex or Credits.

Stalled
11-07-2014, 10:31 PM
#141108-001039

Unable to complete purchase.

timewarp94
11-07-2014, 10:40 PM
Just purchased 2 apex, now I get unable to complete purchase

Tewaka
11-07-2014, 11:45 PM
Same problem, only get 2 then no more...
#141108-001154

Gravendorf
11-08-2014, 01:12 AM
#141023-005090
Same problem, can't complete the purchase

Drunkenhero
11-08-2014, 01:24 AM
Just purchased 2 apex, now I get unable to complete purchase


Same and shizzle

babas
11-08-2014, 01:43 AM
#141107-002840

unable to purchase credits

Galarz
11-08-2014, 02:38 AM
Unable to purchase credits.
#141108-001361

SOLVED

Aurie
11-08-2014, 02:42 AM
Can't purchase credits.
#141023-003355

Surrell
11-08-2014, 02:48 AM
Same thing 141108-000837 Please help

katwalker
11-08-2014, 02:53 AM
Yet another day and another ticket 141108-001377 -Please sort this. This thread could outdo the now famous 10% thread.

Kloog
11-08-2014, 03:00 AM
Ticket # 141106-002875
Status: Unresolved

Do your best please GM's, yes you can !

Waldo
11-08-2014, 03:07 AM
Well, mine is solved:

"We have not heard from you concerning your request for support in the 72 hours since we sent a response. Consequently, we have changed the status of your question to SOLVED."

I still can't buy credits, but they solved it for me. Oh, I think they are having an party now. Problem solved and customer lost. Who cares about the customer, as long as the case is solved.

Question Reference # 141026-001855




This company is ran by arrogant ♥♥♥♥♥!

Benchmark
11-08-2014, 03:16 AM
Please i need help ! i can't buy anything....Glyph don't want to take my E-card !!! and with my PayPal (100% verified) i got error.
These are some pictures :
1/ I type all my card's coord. and when i save, it take me to the same page like i got something messing or not valid

http://img15.hostingpics.net/pics/2895308201.jpg (http://www.hostingpics.net/viewer.php?id=2895308201.jpg)

http://img15.hostingpics.net/pics/9086704402.jpg (http://www.hostingpics.net/viewer.php?id=9086704402.jpg)
**like Glyph don't want to accept my card's coords, i got this always after i re-type my card's coord ALWAYS GOD******

2/And now, steps by steps, with my personal PayPal (100% verified)

http://img15.hostingpics.net/pics/8250365603.jpg (http://www.hostingpics.net/viewer.php?id=8250365603.jpg)

http://img15.hostingpics.net/pics/3033603004.jpg (http://www.hostingpics.net/viewer.php?id=3033603004.jpg)

http://img15.hostingpics.net/pics/2304588905.jpg (http://www.hostingpics.net/viewer.php?id=2304588905.jpg)

http://img15.hostingpics.net/pics/1272434606.jpg (http://www.hostingpics.net/viewer.php?id=1272434606.jpg)
** At this point everything seems fine....then..........this error Always this error***
http://img15.hostingpics.net/pics/6372594507.jpg (http://www.hostingpics.net/viewer.php?id=6372594507.jpg)

Please GM HELP ME !!!! i want to buy the "ARCHEUM STARTER PACK"
My ticket Please Help # 141107-002768 please ASAP HELP ME TO BUY THE STARTER PACK FAT !!!!

Waitting for your help !
Ticket # 141107-002768

Endacil
11-08-2014, 03:52 AM
Hallo GM,
I have the same problem: Unable to buy credits.
I want to remember you I spent + € 600,00, if you don't want lost me as customer, plz fix it
My ticket is:141107-002043



Thanks in advance

After I've tried with 2 my credit cards, I've tried to Pay Pal........nothing I've the same problem:
"We are unable to complete your purchase"

This is your issue, FIX IT

ticket no. 141107-002043

fallendruid
11-08-2014, 03:57 AM
same problem, please clear

CrazyElement
11-08-2014, 04:46 AM
WTF TRION WTF , SERIOUSLY WTF .... I wrote a ticket got answer that I need to prove my ID that im the owned of that account giving secret answers and stuff FOR what?!?! I Mean seriously .... Im logged with my account i give LEGIT paypal account WHY the heck i cant pay?! Ok w/e I Gaved my info to the GM that contact me in the ticket like 2 min after he send me and email that I need to give this information ...... 9 hours later ... no answer WTF WTF WTF I cant continue my PA in 1 month and 10 days it left and what I will lose my land??? I cant get the super racing KITS ... HEY PLEASE LOOK AT your forums do something YOUR system is broken...

jumalwaelho
11-08-2014, 04:46 AM
Same problem as people claimed here, We are unable to complete your purchase.
#141108-001485 heres the reference number to my ticket! please help!

Smyle
11-08-2014, 05:00 AM
Same problem for me, Help me please GM - 141107-002774

CrazyElement
11-08-2014, 05:00 AM
Same problem as people claimed here, We are unable to complete your purchase.
#141108-001485 heres the reference number to my ticket! please help!

Thhere is no assitance budy ... We are owned by some poor coded algoritmus from some programmer ... I swear in god , if you come here oncee i mean once and actualy read what your community sayingg , and give me 1 good reasosn why my acc got block for paying(because I switch payments methods) I will transfer 100 Euro and dont want any tokens in return just so ... I keep trying to exlpain myself ... But i seriosly cant ... I log in my account change the payments methods because I dont use the first one method anymore ... and I cant pay... why why tell me why .. I was about to add aroud 100 euro get 60 racit kits sell them for 55 gold each get aroud 3500 gold and buy me my super bow ... Now im stuck with my hasla bow thx ... I Love trion ...

ThunderB
11-08-2014, 05:06 AM
Same issue here.

GM pls fix!

Ticket: 141020-003339

Benchmark
11-08-2014, 05:27 AM
Waitting for your help !
Ticket # 141107-002768

Bump !!

Please We need help !!

Sedilis
11-08-2014, 05:37 AM
Fix your billing system Trion I want to give you monies.

Duckson
11-08-2014, 05:38 AM
Please i need help ! i can't buy anything....Glyph don't want to take my E-card !!! and with my PayPal (100% verified) i got error.
These are some pictures :
1/ I type all my card's coord. and when i save, it take me to the same page like i got something messing or not valid

http://img15.hostingpics.net/pics/2895308201.jpg (http://www.hostingpics.net/viewer.php?id=2895308201.jpg)

http://img15.hostingpics.net/pics/9086704402.jpg (http://www.hostingpics.net/viewer.php?id=9086704402.jpg)
**like Glyph don't want to accept my card's coords, i got this always after i re-type my card's coord ALWAYS GOD******

2/And now, steps by steps, with my personal PayPal (100% verified)

http://img15.hostingpics.net/pics/8250365603.jpg (http://www.hostingpics.net/viewer.php?id=8250365603.jpg)

http://img15.hostingpics.net/pics/3033603004.jpg (http://www.hostingpics.net/viewer.php?id=3033603004.jpg)

http://img15.hostingpics.net/pics/2304588905.jpg (http://www.hostingpics.net/viewer.php?id=2304588905.jpg)

http://img15.hostingpics.net/pics/1272434606.jpg (http://www.hostingpics.net/viewer.php?id=1272434606.jpg)
** At this point everything seems fine....then..........this error Always this error***
http://img15.hostingpics.net/pics/6372594507.jpg (http://www.hostingpics.net/viewer.php?id=6372594507.jpg)

Please GM HELP ME !!!! i want to buy the "ARCHEUM STARTER PACK"
My ticket Please Help # 141107-002768 please ASAP HELP ME TO BUY THE STARTER PACK FAT !!!!

have the same problem here and i have only been waiting for a danm week.. so glad that trion want to earn some money right?

Duckson
11-08-2014, 05:44 AM
Fix your billing system Trion I want to give you monies.

lol what do you think they want money??.. never have i heard about a busines that dont wanna take money??

Zoria Z
11-08-2014, 05:47 AM
Still can not make purchases:

Ticket # 141108-000939

Rutgar
11-08-2014, 05:52 AM
Hello there, seems the right place to post.

I got 3 account, 2 for me and another one for my sister, i managed to pay patron on each of them but it's about a week that payment are weird, i can't buy credits with any of them, i sometime can buy apex but for example i can't today.

The big problem is about patron, i mean, if i'm not able to buy apex or credit i will keep my money for later, but if i can't buy patron i have to stop playing cause i will loose everything i have.

Sorry for my english, i hope that u can solve the problem soon.

For reference this is one of my ticket:

2469782 (https://support.trionworlds.com/app/account/questions/detail/i_id/2469782)

Gehurmai
11-08-2014, 06:11 AM
I got the same issue, can not complete purchases.

Ticket: 141107-001282

Killroth
11-08-2014, 06:20 AM
same here been trying all night just totally blocked

# 141108-001419

CrazyElement
11-08-2014, 06:27 AM
Comon see my reply I alraedy provide all my information you only need to unblock it #141107-000020

Gideonne
11-08-2014, 06:31 AM
I'm having a similar issues. Whenever I enter a payment method and hit submit the page reloads with nearly all fields on the form blank and many marked in read. Nearly immediately I have an email saying my payment method was declined. I tried three different CCs all of which have funds and all of which resulted in a lightning fast email that the payment was declined. I had the same problem when I tried to use paypal.

I like this game, and decided I was willing to give patron status a shot. I've encountered many bugs in new games over the years but I've never, ever had a problem sending the company money. In addition I can't seem to get a response from the company when I inquire about it. Why would a company not want to resolve taking my money right away?

Hopefully asking about it here will result in some sort of response / resolution.

Bouh
11-08-2014, 06:33 AM
Same problem
Ticket 141105-002699

Benchmark
11-08-2014, 06:42 AM
Please i need help ! i can't buy anything....Glyph don't want to take my E-card !!! and with my PayPal (100% verified) i got error.
These are some pictures :
1/ I type all my card's coord. and when i save, it take me to the same page like i got something messing or not valid

http://img15.hostingpics.net/pics/2895308201.jpg (http://www.hostingpics.net/viewer.php?id=2895308201.jpg)

http://img15.hostingpics.net/pics/9086704402.jpg (http://www.hostingpics.net/viewer.php?id=9086704402.jpg)
**like Glyph don't want to accept my card's coords, i got this always after i re-type my card's coord ALWAYS GOD******

2/And now, steps by steps, with my personal PayPal (100% verified)

http://img15.hostingpics.net/pics/8250365603.jpg (http://www.hostingpics.net/viewer.php?id=8250365603.jpg)

http://img15.hostingpics.net/pics/3033603004.jpg (http://www.hostingpics.net/viewer.php?id=3033603004.jpg)

http://img15.hostingpics.net/pics/2304588905.jpg (http://www.hostingpics.net/viewer.php?id=2304588905.jpg)

http://img15.hostingpics.net/pics/1272434606.jpg (http://www.hostingpics.net/viewer.php?id=1272434606.jpg)
** At this point everything seems fine....then..........this error Always this error***
http://img15.hostingpics.net/pics/6372594507.jpg (http://www.hostingpics.net/viewer.php?id=6372594507.jpg)

Please GM HELP ME !!!! i want to buy the "ARCHEUM STARTER PACK"
My ticket Please Help # 141107-002768 please ASAP HELP ME TO BUY THE STARTER PACK FAT !!!!

BUMP !!

Please it's so hard to wait !!!
Please Trion fix this epic fail issue.......so many people want to purchase the shop's goods !!

Don't forget my ticket : # 141107-002768

Zulkin
11-08-2014, 06:44 AM
Same Problem
Ticket no. #141108-001658

KyrenXD
11-08-2014, 06:53 AM
Yup same problem.
Ticket no. # 141108-001424

plethora
11-08-2014, 06:54 AM
My friend also having the saame problem, his ticket number is : #141108-001671

Atron
11-08-2014, 07:47 AM
#141108-001806

Any info yet?

Kotaichi
11-08-2014, 07:59 AM
Reference # 141108-001820
Unresolved
11/08/2014

Reference # 141107-000547
Unresolved
11/06/2014

Please, I really need some help, and some answers.

Hengis
11-08-2014, 08:00 AM
same
Question Reference # 141108-001825

Enron
11-08-2014, 08:01 AM
Help, I need somebody
Help, not just anybody
Help, you know I need someone, help

#141108-001822 Thanks

Kloog
11-08-2014, 08:42 AM
Help, I need somebody
Help, not just anybody
Help, you know I need someone, help


Ticket # 141106-002875
Status: Unresolved

Do your best please GM's, yes you can !

plethora
11-08-2014, 08:55 AM
Trion you are already getting a lot of money, why dont u hire some more employes and try fix your mess here? Eveybody is having problems , bugs, crashes, at least help us PAY you so you can fix all these stuff, thanks for the understanding

Benchmark
11-08-2014, 08:57 AM
bump !!

please it's so hard to wait !!!
Please trion fix this epic fail issue.......so many people want to purchase the shop's goods !!

Don't forget my ticket : # 141107-002768

*---bump---*

sqwerl
11-08-2014, 09:23 AM
i cant buy from the marketplace either :(

Vadko
11-08-2014, 09:45 AM
I'm able to buy Apex but not credits 0.o

Akana
11-08-2014, 10:02 AM
You are currently number 85 in the queue. Because of the recent launches, chat queue times are much longer than normal. The average amount of time a customer has to wait is 01:14:30.

Would love to shovel more money your way for credits and apex but "unable to complete purchase" seems to be the only response. I have logged out and back in, rebooted computer, tried while in game and out of game using a verified and available CC.

Is rixty the only working option atm?

babas
11-08-2014, 10:11 AM
second ticket... #141108-002273 unable to purchase credits

Inevitabilis
11-08-2014, 10:18 AM
need help with the same issue too ticket #141108-000913

Chelioss
11-08-2014, 10:19 AM
need help with the same issue too ticket #141108-001673

Chelioss
11-08-2014, 10:22 AM
Please i need help ! i can't buy anything....Glyph don't want to take my E-card !!! and with my PayPal (100% verified) i got error.
These are some pictures :
1/ I type all my card's coord. and when i save, it take me to the same page like i got something messing or not valid

http://img15.hostingpics.net/pics/2895308201.jpg (http://www.hostingpics.net/viewer.php?id=2895308201.jpg)

http://img15.hostingpics.net/pics/9086704402.jpg (http://www.hostingpics.net/viewer.php?id=9086704402.jpg)
**like Glyph don't want to accept my card's coords, i got this always after i re-type my card's coord ALWAYS GOD******

2/And now, steps by steps, with my personal PayPal (100% verified)

http://img15.hostingpics.net/pics/8250365603.jpg (http://www.hostingpics.net/viewer.php?id=8250365603.jpg)

http://img15.hostingpics.net/pics/3033603004.jpg (http://www.hostingpics.net/viewer.php?id=3033603004.jpg)

http://img15.hostingpics.net/pics/2304588905.jpg (http://www.hostingpics.net/viewer.php?id=2304588905.jpg)

http://img15.hostingpics.net/pics/1272434606.jpg (http://www.hostingpics.net/viewer.php?id=1272434606.jpg)
** At this point everything seems fine....then..........this error Always this error***
http://img15.hostingpics.net/pics/6372594507.jpg (http://www.hostingpics.net/viewer.php?id=6372594507.jpg)

Please GM HELP ME !!!! i want to buy the "ARCHEUM STARTER PACK"
My ticket Please Help # 141107-002768 please ASAP HELP ME TO BUY THE STARTER PACK FAT !!!!

help meeeee , Have a comment about this ??

katwalker
11-08-2014, 10:29 AM
Still waiting on a response 141108-001377 and please dont just post all tickets should now work please wait 15 mins its just a lie

mulch
11-08-2014, 11:17 AM
Be cautious with marketplace.
Got double-charged an extra $100.00, and support for 2 weeks now stubbornly refuses to even acknowledge a ticket.

Acidity
11-08-2014, 11:28 AM
141108-002253

andrew7046
11-08-2014, 11:39 AM
Trying to buy credit # 141108-002367

restrik
11-08-2014, 11:43 AM
Got you taken care of as well! :D
Give it 15 minutes, then try again.

Looking for some help. Please i wish to buy stuff from you! # 141107-002501

Benchmark
11-08-2014, 11:55 AM
Please i need help ! i can't buy anything....Glyph don't want to take my E-card !!! and with my PayPal (100% verified) i got error.
These are some pictures :
1/ I type all my card's coord. and when i save, it take me to the same page like i got something messing or not valid

http://img15.hostingpics.net/pics/2895308201.jpg (http://www.hostingpics.net/viewer.php?id=2895308201.jpg)

http://img15.hostingpics.net/pics/9086704402.jpg (http://www.hostingpics.net/viewer.php?id=9086704402.jpg)
**like Glyph don't want to accept my card's coords, i got this always after i re-type my card's coord ALWAYS GOD******

2/And now, steps by steps, with my personal PayPal (100% verified)

http://img15.hostingpics.net/pics/8250365603.jpg (http://www.hostingpics.net/viewer.php?id=8250365603.jpg)

http://img15.hostingpics.net/pics/3033603004.jpg (http://www.hostingpics.net/viewer.php?id=3033603004.jpg)

http://img15.hostingpics.net/pics/2304588905.jpg (http://www.hostingpics.net/viewer.php?id=2304588905.jpg)

http://img15.hostingpics.net/pics/1272434606.jpg (http://www.hostingpics.net/viewer.php?id=1272434606.jpg)
** At this point everything seems fine....then..........this error Always this error***
http://img15.hostingpics.net/pics/6372594507.jpg (http://www.hostingpics.net/viewer.php?id=6372594507.jpg)

Please GM HELP ME !!!! i want to buy the "ARCHEUM STARTER PACK"
My ticket Please Help # 141107-002768 please ASAP HELP ME TO BUY THE STARTER PACK FAT !!!!

---BUMP---
# 141107-002768 please solve this issue.

Ledhoem
11-08-2014, 12:14 PM
I have the same problem. I've tried paying with both mastercard and paypal, no use. The funny thing is that my pal paid for patron 15s before me. -_-

manuelafrisz
11-08-2014, 12:15 PM
hello,
here the same problem !!!
please help out ::


#141108-002883

Kotaichi
11-08-2014, 12:53 PM
what a bad support staff got this company, it's unbelievable. They don't answer support tickets, they don't answer forums, GOD, not even when we are trying to give them our money.

CrazyElement
11-08-2014, 01:10 PM
ye indeed , its really bad support :(

Synthessia
11-08-2014, 01:15 PM
Went from not accepting payment method a few days ago to payment method accepted made a few purchases to yesterday the 7th buying 2 apex for a freind to not being able purchase any more right after the two purchased. Try again today and get the same error unable to complete purchase. I wonder since if you look at buying without first logging in requiring at least a level 15 to purchase apex and others if having a few toons under 15 flags it as not able to purchase even when purchasing to a toon that's over that level required,is causing the issue.

katwalker
11-08-2014, 01:20 PM
I have 2 toons both max lvl iv tryed all ways of logging and buying iv used paypal and 2 diff credit cards. Had no trouble with my first 7 purchases then bam try again later

Citizenfive
11-08-2014, 01:50 PM
I have the same problem. I came here hoping for some support. :(

Kotaichi
11-08-2014, 04:11 PM
I'm still looking for help.

We are unable to complete your purchase. Please try again later. (since 3 days).

Reference # 141107-000547 or 141108-001820

Kalisa
11-08-2014, 05:12 PM
Having the same issue as well, I had no problem buying creds about a week ago but sense then I constantly get the "we are unable to compleate your purchase" very frustrating.

Lucity
11-08-2014, 05:32 PM
Same here, you would think they would be all over taking our money.

sqwerl
11-08-2014, 07:36 PM
I am so sad that they haven't fixed this yet. Why don't you want my money?

Carit
11-08-2014, 07:42 PM
cant purchase items off & on for 2 weeks now. Ticket reference 141108-000216

Sairii
11-08-2014, 08:13 PM
So what the ♥♥♥♥ just happened Trion?

First account, I am playing and doing my thing. Boom I get banned. Sent a report to appeals (aka email that never gets checked) and still no reply after 3 weeks..

Make 2nd PATRON (paying) account. Play for 2 weeks and during some guild PvP boom another ban.

I demand a reply to my appeals ASAP or I will be filing a chargeback for all my credits and membership. I know how you Trion love your money..

Question Reference # 141025-000295

Date Created: 10/24/2014 06:25 PM
Date Last Updated: 11/04/2014 02:41 PM
Status: Waiting



Question Reference # 141109-000452

Date Created: 11/08/2014 08:25 PM
Date Last Updated: 11/08/2014 08:25 PM
Status: Unresolved

Rahriel
11-08-2014, 10:07 PM
I an unable to purchase anything with my debit card i would really like this fixed..

Rahriel
11-08-2014, 10:34 PM
I an unable to purchase anything with my debit card i would really like this fixed..

#141109-000689

Awakenedsins
11-08-2014, 11:59 PM
Still waiting on a fix, been over 24 hours

ticket #141107-002807

velocita
11-09-2014, 01:29 AM
won't let me purchase 50-100 worth of credits right after I bought some earlier for 5 lol

Chelioss
11-09-2014, 02:06 AM
This is likely caused by a false-positive fraud flag on your payment method. It should now be cleared for those in this thread.

help mee :(((((

Benchmark
11-09-2014, 02:09 AM
Please i need help ! i can't buy anything....Glyph don't want to take my E-card !!! and with my PayPal (100% verified) i got error.
These are some pictures :
1/ I type all my card's coord. and when i save, it take me to the same page like i got something messing or not valid

http://img15.hostingpics.net/pics/2895308201.jpg (http://www.hostingpics.net/viewer.php?id=2895308201.jpg)

http://img15.hostingpics.net/pics/9086704402.jpg (http://www.hostingpics.net/viewer.php?id=9086704402.jpg)
**like Glyph don't want to accept my card's coords, i got this always after i re-type my card's coord ALWAYS GOD******

2/And now, steps by steps, with my personal PayPal (100% verified)

http://img15.hostingpics.net/pics/8250365603.jpg (http://www.hostingpics.net/viewer.php?id=8250365603.jpg)

http://img15.hostingpics.net/pics/3033603004.jpg (http://www.hostingpics.net/viewer.php?id=3033603004.jpg)

http://img15.hostingpics.net/pics/2304588905.jpg (http://www.hostingpics.net/viewer.php?id=2304588905.jpg)

http://img15.hostingpics.net/pics/1272434606.jpg (http://www.hostingpics.net/viewer.php?id=1272434606.jpg)
** At this point everything seems fine....then..........this error Always this error***
http://img15.hostingpics.net/pics/6372594507.jpg (http://www.hostingpics.net/viewer.php?id=6372594507.jpg)

Please GM HELP ME !!!! i want to buy the "ARCHEUM STARTER PACK"
My ticket Please Help # 141107-002768 please ASAP HELP ME TO BUY THE STARTER PACK FAT !!!!

We are unable to complete your purchase. We are unable to complete your purchase. We are unable to complete your purchase. We are unable to complete your purchase. We are unable to complete your purchase. We are unable to complete your purchase. We are unable to complete your purchase. We are unable to complete your purchase. We are unable to complete your purchase. We are unable to complete your purchase. We are unable to complete your purchase. We are unable to complete your purchase. We are unable to complete your purchase. Im getting tired !!
Please Trion Fix this issue for me ASAP please !!!!
ticket # 141107-002768

sirtoby1337
11-09-2014, 02:32 AM
Cant buy credits anymore either... paypal doesnt work anymore, rixty doesnt work anymore and adding credit card nope...

Tried make a ticket but after 7 days and all i got was 1 reply from a bot asking me if i still wanna wait 400 years for a real human to look at my case i just ignored it and the ticket got deletet i guess.

Endacil
11-09-2014, 02:43 AM
Hallo GM,
I have the same problem: Unable to buy credits.
I want to remember you I spent + € 600,00, if you don't want lost me as customer, plz fix it
My ticket is:141107-002043

Thanks in advance

Ok seems you really don't like me as customer and the same with other ppl.
My ticket #141107-002043 still unsolved and i'm unable to buy credits with 2 credit cards and Pay Pal.
I started to download The Sims 4 and Black Desert client.

remember ticket is no. 141107-002043

Endacil
11-09-2014, 02:49 AM
Ok seems you really don't like me as customer and the same with other ppl.
My ticket #141107-002043 still unsolved and i'm unable to buy credits with 2 credit cards and Pay Pal.
I started to download The Sims 4 and Black Desert client.

remember ticket is no. 141107-002043


Glyph
Greetings from Trion Worlds:

There was an error in processing your order, Vincenzo. You have not been charged by Trion Worlds for the following items:

Patron: 24,050 + 2,405 Credits


Date of order: November 09, 2014, 9:48:21 AM (UTC)

Please verify your payment method and re-try your purchase using Trion Worlds Account Management. Simply click the link below or paste it into your browser to get started:

http://rift.trionworlds.com/account/account-summary.action

If you continue to experience difficulties or have any other questions or concerns, please visit our Support Center: https://support.trionworlds.com

We regret any inconvenience this has caused and hope to see you playing soon!

Sincerely,
Trion Worlds Account Services






Glyph by Trion Worlds
FOLLOW US ON:
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Trion Worlds


©2014 Trion Worlds, Inc. Trion, Trion Worlds, Glyph, and their respective logos, are trademarks or registered trademarks of Trion Worlds, Inc. in the U.S. and other countries. All other trademarks and logos belong to their respective owners. All rights reserved.

This is a service email related to your use of Trion Worlds games and/or services. Please note that in accordance with our Privacy Policy, you may periodically receive service emails even if you have elected not to receive direct marketing emails. To learn more about Trion's use of personal information, please read our Privacy Policy.

Trion Worlds is located at 1200 Bridge Parkway, Suite 201, Redwood City, CA 94065

Please note, this email message was sent from a notification-only address that cannot accept incoming email.
Please do not reply to this message.

Endacil
11-09-2014, 02:50 AM
glyph
greetings from trion worlds:

There was an error in processing your order, vincenzo. You have not been charged by trion worlds for the following items:

Patron: 24,050 + 2,405 credits


date of order: November 09, 2014, 9:48:21 am (utc)

please verify your payment method and re-try your purchase using trion worlds account management. Simply click the link below or paste it into your browser to get started:

http://rift.trionworlds.com/account/account-summary.action

if you continue to experience difficulties or have any other questions or concerns, please visit our support center: https://support.trionworlds.com

we regret any inconvenience this has caused and hope to see you playing soon!

Sincerely,
trion worlds account services






glyph by trion worlds
follow us on:
Twitter facebook twitch




trion worlds


©2014 trion worlds, inc. Trion, trion worlds, glyph, and their respective logos, are trademarks or registered trademarks of trion worlds, inc. In the u.s. And other countries. All other trademarks and logos belong to their respective owners. All rights reserved.

This is a service email related to your use of trion worlds games and/or services. Please note that in accordance with our privacy policy, you may periodically receive service emails even if you have elected not to receive direct marketing emails. To learn more about trion's use of personal information, please read our privacy policy.

Trion worlds is located at 1200 bridge parkway, suite 201, redwood city, ca 94065

please note, this email message was sent from a notification-only address that cannot accept incoming email.
Please do not reply to this message.

ticket:141107-002043

Kaelara
11-09-2014, 03:58 AM
Ref #141106-001442
Help... someone???

viodarkblade
11-09-2014, 04:19 AM
Please help, tried credit cards or paypal, both can't let me create a new payment method..

Case id # 141109-000524

Akana
11-09-2014, 04:19 AM
Would love to shovel more money your way for credits and apex but "unable to complete purchase" seems to be the only response. I have logged out and back in, rebooted computer, tried while in game and out of game using a verified and available CC.

Is rixty the only working option atm?

Seems to be some kind of roadblock on your end Trion as others have tried Paypal, Rixty and/or multiple credit cards.

Looking at the activities on my server this weekend with regard to auction house, I know I would have easily dropped $50 for credits for myself, $50 on credits on my husband's account and probably 100-150 on apex between the two of us.

Appreciating any Monday morning response (since I think that may be the earliest possibility) we all await to line your pockets with our petty cash.

Ticket #:141109-000470

Chowderl
11-09-2014, 04:43 AM
This thread started at september and still isnt fixed? Damn... and i was looking for a solution

viodarkblade
11-09-2014, 05:51 AM
I have tried to add 2 credit cards and a verified paypal but I can't.
Unable to buy patron which I really want to play this game.
Submitted a ticket long ago and still no response..
Please help.

Ticket number: # 141109-000524

Nazgul
11-09-2014, 06:18 AM
Can't upgrade my subscription, can't buy apex, can't buy credits lolol

So sad :(

DoomAlone
11-09-2014, 06:42 AM
Same issue; ticket number 141108-001562. Assistance would be much appreciated.

psychesan
11-09-2014, 06:57 AM
Same issue
help me
#141109-001293

padwick
11-09-2014, 08:03 AM
Started out not being able to process the transaction, tried re-adding my card and now cannot add credit card info.

Submitted a ticket 2 weeks ago, after one generic "try this link on our website" response, after responding back that this did not work ticket was responded to with sorry we haven't responded in 5 days, but were closing your ticket 'cause were super busy.

Cannot use live chat as it states my account needs to be an active patron account.
My account says I have 4 months, 20+ days left when i have not ever renewed my initial subscription from Archeum Founders pack.

Not amused.

Ticket REF: 141026-003044.

Najia
11-09-2014, 08:17 AM
Can't buy to :'(

#141109-001541

Teega
11-09-2014, 08:28 AM
Having the same issue here. Tried with 3 different payment meothods (includuing paypal), confirmed with my bank, attempted under both IE and firefox... still nothing. Been at it for 2 days now with dozens of failed transaction noticies in my email. Sumbitted a case but no update yet. Come on Trion, trying to give you cash here =C.

Question Reference # 141108-002395
Date Created: 11/08/2014 11:44 AM
Date Last Updated: 11/08/2014 11:44 AM
Status: Unresolved

Shiny Umbreon
11-09-2014, 08:42 AM
Man, Trion is really dropping the ball here. We literally cant even give them our money.

I'm staring at my 45th email from trion saying "we were unable to complete your purchase". Argh :/

Sairii
11-09-2014, 08:43 AM
So what the ♥♥♥♥ just happened Trion?

First account, I am playing and doing my thing. Boom I get banned. Sent a report to appeals (aka email that never gets checked) and still no reply after 3 weeks..

Make 2nd PATRON (paying) account. Play for 2 weeks and during some guild PvP boom another ban.

I demand a reply to my appeals ASAP or I will be filing a chargeback for all my credits and membership. I know how you Trion love your money..

Question Reference # 141025-000295

Date Created: 10/24/2014 06:25 PM
Date Last Updated: 11/04/2014 02:41 PM
Status: Waiting



Question Reference # 141109-000452

Date Created: 11/08/2014 08:25 PM
Date Last Updated: 11/08/2014 08:25 PM
Status: Unresolved

Egaros
11-09-2014, 08:54 AM
The same for me...

Question Reference #141109-001616

Shiny Umbreon
11-09-2014, 09:37 AM
141109-001732 for whenever you guys want to lift of the restriction or whatever

Akana
11-09-2014, 09:44 AM
Ticket #:141109-000470

Resolved. GM Karruel (sp?) in live chat just now. Got lucky and was #3 in queue. Mentioned the forum posts of those without patron status unable to use live chat fwiw.

DoomAlone
11-09-2014, 09:57 AM
Well it looks like they've sorted me out. Thanks guys. Maybe there should be some sort of notice directing people to this thread? I feel sorry for the suckers waiting to get their tickets answered...

Kotaichi
11-09-2014, 10:57 AM
I'm still waiting.

Reference # 141107-000547
Reference # 141108-001820
Reference # 141109-002022

Tetsuwan
11-09-2014, 11:05 AM
Add me to the list

Ref: 141107-000554

Thanks

Mirazhe
11-09-2014, 11:15 AM
Still waiting... :(

Ref #141105-000016

Smyle
11-09-2014, 11:19 AM
Still waiting too..

Successful
11-09-2014, 11:20 AM
Reference Number
141106-001542

Why you no want my money :(
Been having this problem 3 weeks now didn't no about this thread
Please fix
Xx

Aelnya
11-09-2014, 12:11 PM
Same for me.
141109-002119

Nazgul
11-09-2014, 01:48 PM
Can't upgrade my subscription, can't buy apex, can't buy credits lolol

So sad :(

Solved, thanks Trion :cool:

Kotaichi
11-09-2014, 01:57 PM
Solved, thanks Trion :cool:

really lucky.

Daxtos
11-09-2014, 02:01 PM
me too....plz fix it...

Daxtos
11-09-2014, 02:10 PM
Keeps "Try again later" can't buy anyting

Reference Number
141109-001826

Status
Unresolved

Created
11/09/2014 11:09 AM

Updated
11/09/2014 02:15 PM

Daxtos
11-09-2014, 02:13 PM
:( :( :( :(

UvebeenHAZED
11-09-2014, 02:21 PM
I have the same problem :eek:
Tried to switch from Paypal to Credit Card... still no working

Also, FIX the sliding horse bug!!!!!!!

Ving
11-09-2014, 02:24 PM
Same problem here. Unable to add a payment method.

141108-002797

Benchmark
11-09-2014, 02:45 PM
Please i need help ! i can't buy anything....Glyph don't want to take my E-card !!! and with my PayPal (100% verified) i got error.
These are some pictures :
1/ I type all my card's coord. and when i save, it take me to the same page like i got something messing or not valid

http://img15.hostingpics.net/pics/2895308201.jpg (http://www.hostingpics.net/viewer.php?id=2895308201.jpg)

http://img15.hostingpics.net/pics/9086704402.jpg (http://www.hostingpics.net/viewer.php?id=9086704402.jpg)
**like Glyph don't want to accept my card's coords, i got this always after i re-type my card's coord ALWAYS GOD******

2/And now, steps by steps, with my personal PayPal (100% verified)

http://img15.hostingpics.net/pics/8250365603.jpg (http://www.hostingpics.net/viewer.php?id=8250365603.jpg)

http://img15.hostingpics.net/pics/3033603004.jpg (http://www.hostingpics.net/viewer.php?id=3033603004.jpg)

http://img15.hostingpics.net/pics/2304588905.jpg (http://www.hostingpics.net/viewer.php?id=2304588905.jpg)

http://img15.hostingpics.net/pics/1272434606.jpg (http://www.hostingpics.net/viewer.php?id=1272434606.jpg)
** At this point everything seems fine....then..........this error Always this error***
http://img15.hostingpics.net/pics/6372594507.jpg (http://www.hostingpics.net/viewer.php?id=6372594507.jpg)

Please GM HELP ME !!!! i want to buy the "ARCHEUM STARTER PACK"
My ticket Please Help # 141107-002768 please ASAP HELP ME TO BUY THE STARTER PACK FAT !!!!

Please im tired of trying again and again and again...please fix this issue for me, i cant buy with my Paypal account, please any GM fix this....Please !!!
Réf : # 141107-002768

ImperialSpring
11-09-2014, 02:48 PM
Clears out my credit card info as well. Submitted ticket yesterday, but no response yet.

#141109-000765

Smyle
11-09-2014, 03:14 PM
SAME PROBLEM FOR ME

This is my number of ticket : #141109-002658

Mnemonyss
11-09-2014, 05:30 PM
141109-000636

valoutin76
11-09-2014, 05:54 PM
same problem ...

#141110-000238

Treebeard420
11-09-2014, 08:09 PM
Please and thank you, from Middle Earth.
:cool:

#141109-000722

Yotsuba
11-09-2014, 09:24 PM
please help

#141107-002307

Wuufei
11-09-2014, 10:35 PM
Have the same issue: 141109-002068

Kineta
11-09-2014, 11:23 PM
#141110-000646

Same problem, please help!

#141110-000646

OverB
11-09-2014, 11:27 PM
141110-000584

Thanks.

After I added my card, I could purchase. But don't want to purchase any further in case this one gets flagged too. My Paypal account is verified. Not sure why Trion is flagging it.

Benchmark
11-10-2014, 01:08 AM
Please i need help ! i can't buy anything....Glyph don't want to take my E-card !!! and with my PayPal (100% verified) i got error.
These are some pictures :
1/ I type all my card's coord. and when i save, it take me to the same page like i got something messing or not valid

http://img15.hostingpics.net/pics/2895308201.jpg (http://www.hostingpics.net/viewer.php?id=2895308201.jpg)

http://img15.hostingpics.net/pics/9086704402.jpg (http://www.hostingpics.net/viewer.php?id=9086704402.jpg)
**like Glyph don't want to accept my card's coords, i got this always after i re-type my card's coord ALWAYS GOD******

2/And now, steps by steps, with my personal PayPal (100% verified)

http://img15.hostingpics.net/pics/8250365603.jpg (http://www.hostingpics.net/viewer.php?id=8250365603.jpg)

http://img15.hostingpics.net/pics/3033603004.jpg (http://www.hostingpics.net/viewer.php?id=3033603004.jpg)

http://img15.hostingpics.net/pics/2304588905.jpg (http://www.hostingpics.net/viewer.php?id=2304588905.jpg)

http://img15.hostingpics.net/pics/1272434606.jpg (http://www.hostingpics.net/viewer.php?id=1272434606.jpg)
** At this point everything seems fine....then..........this error Always this error***
http://img15.hostingpics.net/pics/6372594507.jpg (http://www.hostingpics.net/viewer.php?id=6372594507.jpg)

Please GM HELP ME !!!! i want to buy the "ARCHEUM STARTER PACK"
My ticket Please Help # 141107-002768 please ASAP HELP ME TO BUY THE STARTER PACK FAT !!!!

Please im realy tired of trying and waitting, please fix my issue at least with my paypal account.....
Ref : # 141107-002768

Korrend
11-10-2014, 03:55 AM
I have exact the same problem. The only difference is: its in german

Duckson
11-10-2014, 04:03 AM
Ref : 141108-001570

ok so this is relly danm dumb have been waiting for 8 days now and i am still waiting..
the worst part is that, ( ohh we have live chat but you can only use it if you did buy something from us ) then if i cant buy something from you guys, then i am stuck in the danm ticket system whice i do belive that they dont have any one readeing at all..

if just there was someone that can do something about all this.. someone that has alive chat maby?..
or better yet someone that works for them ( that is not a bot) read the danm tech surport!!

OrcsWrath
11-10-2014, 04:39 AM
Question Reference # 141110-000029 help me out...please?

Benchmark
11-10-2014, 04:58 AM
Please im realy tired of trying and waitting, please fix my issue at least with my paypal account.....
Ref : # 141107-002768

Please help me ASAP !
# 141107-002768

Slalom
11-10-2014, 05:31 AM
#141110-001034

Same ♥♥♥♥ here...

first it was the queue issues, then the farm bots and now the purchase.

How many more players have to quit this game before Trion behave like profesional company?

PS
Sorry for my bad English.

iso
11-10-2014, 06:23 AM
Same problem here;

We are unable to complete your purchase. Please try again later.

141110-001094

katwalker
11-10-2014, 06:25 AM
Hi feel like an old friend on this thread been here so many times ....Still waiting Trion 3 weeks 3 tickets 141108-001377 please sort (yawnnnnnnnn) another post waisted.

Privya
11-10-2014, 07:05 AM
"We are unable to complete your purchase. Please try again later".

And this for over a month and still not fixed yet. Please, do something.

#141110-001122

manuelafrisz
11-10-2014, 07:44 AM
hello,
here the same problem !!!
please help out ::


#141108-002883


Hello,
i still cant buy my premium status ,
please help me out.

Mirazhe
11-10-2014, 09:11 AM
And another day of waiting :(

Reference Number
141105-000016

Apocalypticae
11-10-2014, 09:15 AM
Question Reference # 141110-001477

Could use a response to my ticket please. Been trying to purchase some credits..
Live chat is refusing to work for me as well (I'm an Archeum Founder)

Benchmark
11-10-2014, 09:47 AM
Please i need help ! i can't buy anything....Glyph don't want to take my E-card !!! and with my PayPal (100% verified) i got error.
These are some pictures :
1/ I type all my card's coord. and when i save, it take me to the same page like i got something messing or not valid

http://img15.hostingpics.net/pics/2895308201.jpg (http://www.hostingpics.net/viewer.php?id=2895308201.jpg)

http://img15.hostingpics.net/pics/9086704402.jpg (http://www.hostingpics.net/viewer.php?id=9086704402.jpg)
**like Glyph don't want to accept my card's coords, i got this always after i re-type my card's coord ALWAYS GOD******

2/And now, steps by steps, with my personal PayPal (100% verified)

http://img15.hostingpics.net/pics/8250365603.jpg (http://www.hostingpics.net/viewer.php?id=8250365603.jpg)

http://img15.hostingpics.net/pics/3033603004.jpg (http://www.hostingpics.net/viewer.php?id=3033603004.jpg)

http://img15.hostingpics.net/pics/2304588905.jpg (http://www.hostingpics.net/viewer.php?id=2304588905.jpg)

http://img15.hostingpics.net/pics/1272434606.jpg (http://www.hostingpics.net/viewer.php?id=1272434606.jpg)
** At this point everything seems fine....then..........this error Always this error***
http://img15.hostingpics.net/pics/6372594507.jpg (http://www.hostingpics.net/viewer.php?id=6372594507.jpg)

Please GM HELP ME !!!! i want to buy the "ARCHEUM STARTER PACK"
My ticket Please Help # 141107-002768 please ASAP HELP ME TO BUY THE STARTER PACK FAT !!!!

Need help here !!
Ref : # 141107-002768
---BUMP---

Scatterbine
11-10-2014, 10:34 AM
Ticket: 141108-001277
Opened: 11-08

I cannot add any payment method. I have tried on 6 computers, 5 browsers, cleaned temp files, cookies, cache, account location data, everything multiple times and in combination. It's clearly not on my side.

Considering this same problem has been going on for months, I don't really expect a resolution. I'm just impressed they make money.

manuelafrisz
11-10-2014, 10:58 AM
I wait now many many Days ,
please help me out , i cant wait for my patron status :(


my Ticket nummber is :

#141108-002883

Would be great if u got soon some help ....

Pamyupamyu
11-10-2014, 11:00 AM
Same problem here. Especially since my friend managed to make a purchase just fine. Tried from different systems, including my phone.

Reference Number: 141110-001360

Please look into it. I tried live chat but apparently you can't use it unless you subscribe, hahaha. The whole situation is ridiculous.

TrouserSnake
11-10-2014, 12:17 PM
Thought i'd jump on the band wagon and see if this actually works

141110-000151

Not been able to buy credits or apex for 3 days now

Anneis
11-10-2014, 12:26 PM
Soon i will lose my farms... dont have gold for apexs...

Incident: 141110-001986

Please Trion, something must be done about this.

Givenup
11-10-2014, 12:29 PM
Give up all hope, all is lost. I have tried paypal, multiple cards, set up new accounts, gotten players to level 15 to no avail. I still cannot set up patron status. Days have gone buy since my original ticket. They do not want my money, that is a first! How does a company like this continue to exist? From the launch it has been a mess; you would think they would bring on more customer service reps to deal with the multitude of problems. Obviously they don't give a crap when it comes to customer base. I see this game failing, not from content, but from people getting fed up and moving to the next best thing when it is released.

Haelynn
11-10-2014, 03:22 PM
Same issue, cant buy tried a multiple of "fixes" nothing seems to work.


141110-002118

Pulf
11-10-2014, 04:40 PM
I first got this problem today... triede multiple things from this thread, to no avail... i just feel sad now...

Benchmark
11-10-2014, 05:12 PM
Please i need help ! i can't buy anything....Glyph don't want to take my E-card !!! and with my PayPal (100% verified) i got error.
These are some pictures :
1/ I type all my card's coord. and when i save, it take me to the same page like i got something messing or not valid

http://img15.hostingpics.net/pics/2895308201.jpg (http://www.hostingpics.net/viewer.php?id=2895308201.jpg)

http://img15.hostingpics.net/pics/9086704402.jpg (http://www.hostingpics.net/viewer.php?id=9086704402.jpg)
**like Glyph don't want to accept my card's coords, i got this always after i re-type my card's coord ALWAYS GOD******

2/And now, steps by steps, with my personal PayPal (100% verified)

http://img15.hostingpics.net/pics/8250365603.jpg (http://www.hostingpics.net/viewer.php?id=8250365603.jpg)

http://img15.hostingpics.net/pics/3033603004.jpg (http://www.hostingpics.net/viewer.php?id=3033603004.jpg)

http://img15.hostingpics.net/pics/2304588905.jpg (http://www.hostingpics.net/viewer.php?id=2304588905.jpg)

http://img15.hostingpics.net/pics/1272434606.jpg (http://www.hostingpics.net/viewer.php?id=1272434606.jpg)
** At this point everything seems fine....then..........this error Always this error***
http://img15.hostingpics.net/pics/6372594507.jpg (http://www.hostingpics.net/viewer.php?id=6372594507.jpg)

Please GM HELP ME !!!! i want to buy the "ARCHEUM STARTER PACK"
My ticket Please Help # 141107-002768 please ASAP HELP ME TO BUY THE STARTER PACK FAT !!!!
---BUMP--- (this is the 10time i bump and no answer from Trion/GM...we hope that will be fix)
# 141107-002768

Kotaichi
11-10-2014, 05:26 PM
5 days....

141107-000547
141108-001820
141109-002022
141111-000190

Athlandar
11-10-2014, 05:54 PM
I am having the issue as well in case there is a fix in the future. thx :)

abaddon
11-10-2014, 06:25 PM
Same problem

Ref #141021-001157

been open since 11-10

Darkwei
11-10-2014, 06:34 PM
Same Problem

REF #141111-000361

HendrixAier
11-10-2014, 06:44 PM
same problem, give me chests xD

Xhii
11-10-2014, 07:38 PM
Unable to purchase credits .... if it lasts more than a few days .... bye bye.

Xenoshrimp
11-10-2014, 07:49 PM
I have having the same problem

REF #141111-000526

dealeromeo
11-10-2014, 08:55 PM
same problem+1

the good thing fail to buy is saving heaps real money, but!!!!!!!!!!!!i still wana buy credit!!!!!!!


fix it !!!!!!!!!!!!!!!!!please!!!!!!!!!!!!!!!!!!

REF #141111-000439

Elektra
11-10-2014, 08:58 PM
196 pages of this issue and still ongoing - whoever at Trion is not on top of this should seriously get the axe as I don't even want to know how much money this is costing you.

The issues with this game are non ♥♥♥♥ing stop - is it really THAT hard to provide a "working" environment for this game versus constant issues????

Same problem - guess you don't want money....

Raume
11-10-2014, 10:47 PM
Hi Scapes,

I have been trying to pay through the website and it won't take any of my payment forms, I have double checked everything and all my information is correct. I found a response from you"This is likely caused by a false-positive fraud flag on your payment method. It should now be cleared for those in this thread." I had not posted on the thread and it is a recent problem I was hoping you might fix this for me:)

Thanks
Raume

Ref 141111-000581

Oudin
11-10-2014, 10:47 PM
[Incident: 141108-001415]
Please help its been about 4 days and no response i would like to get this resolved so i can buy patron thank you!

Wafalls
11-10-2014, 10:47 PM
Was about to purchase some credits, first time I use the online store since buying my subscription... "we are unable to your purchase.". No money for you, Trion!

Boxman61
11-10-2014, 11:07 PM
Unable to process transaction error. I have purchased before without a problem.

reference number #141111-000814

Nae Nae
11-10-2014, 11:16 PM
Reference #141111-000827

Same issue. Cannot buy credits.

Fannin
11-10-2014, 11:17 PM
Same issue. trying to use my debit card for a 2nd account for my son. It is a valid card and already being used for my main account, but is declined for this account. If you could reset it so I can get him patron status I'd appreciate it.

Question Reference # 141110-000610
Date Created: 11/09/2014 11:43 PM
Date Last Updated: 11/09/2014 11:43 PM
Status: Unresolved

Axejst
11-10-2014, 11:22 PM
Same problem. Have purchased before. #141111-000832

Leoriane
11-11-2014, 12:31 AM
I'd like to buy my Patron status, but I can't add a payment method, please fix!!

#141111-000901

Dylema
11-11-2014, 01:01 AM
#141111-000945

unable to add a payment method

Nazhor
11-11-2014, 01:04 AM
Same problem
#141111-000943

testsubject13
11-11-2014, 01:23 AM
Got the same problem.

#141111-000965

Edit: Guys just request live chat, had to wait like 20 mins, but the support person I chatted with fixed my issue in 5 mins.

Noctesilvis
11-11-2014, 01:25 AM
On the off chance that posting in this thread gets me fixed, I too, have the same problem

MiZrY
11-11-2014, 02:08 AM
Same thing as everyone else.....

#141111-001025

jinkoda
11-11-2014, 02:21 AM
Same here since yesterday 10-11.14

katwalker
11-11-2014, 04:32 AM
Trion has multiple investors, including The Time Warner Investments Group, Comcast Ventures, Bertelsman Digital Media Investments, Rustic Canyon Partners, Trinity Ventures and DCM, with HP listed on their website as a "strategic partner". In addition, Trion has also partnered with American video game developer Petroglyph Games, American cable television channel Syfy, and video game publishers Sony Computer Entertainment and Ubisoft

Its time Trion allso thought of there investers lol im sure they would love to know how you are using there money. Dont ignore us please

Kranthor
11-11-2014, 04:50 AM
Sam issue here, sub went through ok on 31st but now I can't add credits. Rumbling trees broke the cash shop, QQ!

Delolith
11-11-2014, 06:21 AM
Add me as well.

Ticket - #141111-001381

Boombalicious
11-11-2014, 06:44 AM
i have the same problem. cant buy credits

datageek
11-11-2014, 07:28 AM
how do you fail at paypal? they make it so easy.

Kineta
11-11-2014, 07:49 AM
#141111-001557

Payment failed. please help!

#141111-001557

Merxion
11-11-2014, 08:33 AM
#141111-001683 Guess they dont want my money either.

Bridz
11-11-2014, 09:08 AM
#141111-001032 Please fix

Yegvan
11-11-2014, 09:16 AM
Why wont they take my money?! fix the damn marketplace, this game is pissing me off! :mad:

Sythaz
11-11-2014, 09:20 AM
Also having this problem, very annoying...

GigaMancer
11-11-2014, 09:35 AM
Yep, having this problem, though only stayed very recently, like within the last 24 hours, i was able to buy apex today but now it just refuses point blank to do anything, credits.. apex... doesnt matter, wont do it

I hope you able to fix this Trion cus... well this is what kinda pays u, if u fail to fix this, u dont get paid.. simple as that

OrcsWrath
11-11-2014, 09:38 AM
how do you fail at paypal? they make it so easy.
so true...it is hard to not make something work with PP...


ps : Question Reference # 141110-000029 solve it please..just resolve this problem at the base for everyone..

EricCartman
11-11-2014, 09:43 AM
Can't buy. Need Patron status. help me


reference number for follow up: #141111-001862

manuelafrisz
11-11-2014, 09:47 AM
What is wrong here ?

Realy , i need support right now ,
i wait one week till now,
and cant any patron status - that suxxs hard !


Please help me out now ,
here is my ticket nummber ,
i thought here is a GM which check this Threat ????

#141108-002883

Fannin
11-11-2014, 09:59 AM
Please fix this so I can get my patron.

Question Reference # 141110-000610
Date Created: 11/09/2014 11:43 PM
Date Last Updated: 11/09/2014 11:43 PM
Status: Unresolved

Kotaichi
11-11-2014, 10:11 AM
6th day...

Reference #
141107-000547
141108-001820
141109-002022
141111-000190

Endflux
11-11-2014, 10:18 AM
So i'm not the only one.. I'll just join in and post my ticket, hope someone can look at it and help me out :)

#141111-001946

Thanks!

blasphemish
11-11-2014, 10:21 AM
http://forums.archeagegame.com/showthread.php?101173-Settings-not-saving-and-no-custom-cloak-designs

Please fix this too , I know money is more important to Trion but I am a patron and you earned money on me so help me get back to game without having these issues, everything was fine 2 patches ago.

MansDupoli
11-11-2014, 10:36 AM
Hello ,
please check my ticket ,
my friends got all patron already ,
but i cant buy them :(

and by the way , they cant start the live chat , even
if they got patron ???



#141111-002011

lielynn
11-11-2014, 10:44 AM
never had a problem until today.

lonzochu
11-11-2014, 11:04 AM
#1411106-001841 Guys I spend lots of money please fix's can't buy on market.

Grimthetiny
11-11-2014, 11:22 AM
141111-002098

Vitalized
11-11-2014, 11:23 AM
I wanted to buy some credits yesterday did not work. I try today still no luck? What is going on? I want to buy credits :) Pls solve this.

Fannin
11-11-2014, 11:29 AM
Question Reference # 141110-000610
Date Created: 11/09/2014 11:43 PM
Date Last Updated: 11/09/2014 11:43 PM
Status: Unresolved

Need this fixed ASAP.

MansDupoli
11-11-2014, 11:37 AM
Its a big shame.

We are good customer
and got handle like pigs ...

I mean we wanna spend a lot of money,
and dont got supported sinces 7 Days - whats going wrong here.


#141111-002011

Fenchel
11-11-2014, 11:46 AM
3 Month Subscription in Queue and not able to buy Credits.
Same problem here.

coolglow
11-11-2014, 11:48 AM
I have the same problem. Ticket #141111-002221. Could someone look at it please?

Jey
11-11-2014, 12:12 PM
Incident: 141111-000969

please help, trying to buy patron

HendrixAier
11-11-2014, 12:17 PM
This is rediculous, like 5 pages of people saying they can't spend money and what have trion done??? ♥♥♥♥ ALL!