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Okas
10-06-2014, 01:56 AM
Hi everybody.

I've a problem when i go on the cinematic of AA. In fact, when i go on, i've a message "Already connect, verify your identity and connexion". I've seen a Game master who told me "it's a problem with our server, plz wait". I've got this message since Sunday at 2h PM. It's Monday 11h AM.

Plz tell me what i've to do without waiting. How long do i've to wait to be able to log in ?

Thx anyway.

Solonor
10-06-2014, 03:40 AM
Hi Okas,

the servers should be online again as I was able to play yesterday. Please try the following, may be it helps:

Open Glyph, when it opened please look for the Logout link at the top right hand side. Now click on logout and close Glyph and restart it again. It should now prompt for your username and password, put these two in and login again.

Now when you click on Play, it should work again. *fingers crossed*

Fasti
10-06-2014, 03:42 AM
Hi everybody.

I've a problem when i go on the cinematic of AA. In fact, when i go on, i've a message "Already connect, verify your identity and connexion". I've seen a Game master who told me "it's a problem with our server, plz wait". I've got this message since Sunday at 2h PM. It's Monday 11h AM.

Plz tell me what i've to do without waiting. How long do i've to wait to be able to log in ?

Thx anyway.

Solonor's advice is very good. Let us know if you are still having this issue after trying those steps. Thanks!

Okas
10-06-2014, 04:36 AM
I tried what Solonor told me, but the problem is always here. I tried to put off my box, desinstall and reinstall AA and Glyph, put off my computer, analyse my computer for virus or other. i disabled my antivirus and my firewall. Same problem, always and always. Still at the moment :/

Thx again for your advice then.

Okas
10-06-2014, 04:42 AM
i would add something, i told a game master like i said, he said me that only my ip appear on their system, so my account isn't hack, but AA told me that i'm already connect when i'm on the cinematic (it seem to be going on circle).

Solonor
10-06-2014, 06:14 AM
With the above steps I hoped for the character to logout form the authentication/login servers but it seems that it is stuck. I think that one of the GMs needs to use the force button to kick your login from the servers, to enable you to play again.

Fasti
10-06-2014, 06:29 AM
i would add something, i told a game master like i said, he said me that only my ip appear on their system, so my account isn't hack, but AA told me that i'm already connect when i'm on the cinematic (it seem to be going on circle).

Nothing at the moment should be causing this on our side, so I'd like to ask you to run these network tests (https://support.trionworlds.com/app/answers/detail/a_id/54). The results of these tests can determine if there is another cause of the connection issue.

Thanks!

Penoxi
10-06-2014, 06:31 AM
Reply from 193.105.173.130: bytes=32 time=31ms TTL=112
Reply from 193.105.173.130: bytes=32 time=31ms TTL=112
Reply from 193.105.173.130: bytes=32 time=31ms TTL=112
Request timed out.
Reply from 193.105.173.130: bytes=32 time=64ms TTL=112
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 193.105.173.130: bytes=32 time=64ms TTL=112
Request timed out.
Reply from 193.105.173.130: bytes=32 time=64ms TTL=112
Request timed out.
Reply from 193.105.173.130: bytes=32 time=64ms TTL=112
Request timed out.
Reply from 193.105.173.130: bytes=32 time=31ms TTL=112
Reply from 193.105.173.130: bytes=32 time=33ms TTL=112

Okas
10-06-2014, 06:37 AM
Microsoft Windows [version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. Tous droits réservés.

C:\Users\Okas>ping 208.94.25.11

Envoi d'une requête 'Ping' 208.94.25.11 avec 32 octets de données*:
Délai d'attente de la demande dépassé.
Délai d'attente de la demande dépassé.
Délai d'attente de la demande dépassé.
Délai d'attente de la demande dépassé.

Statistiques Ping pour 208.94.25.11:
Paquets*: envoyés = 4, reçus = 0, perdus = 4 (perte 100%),

C:\Users\Okas>

Okas
10-06-2014, 06:51 AM
Microsoft Windows [version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. Tous droits réservés.

C:\Users\Okas>ping 193.105.173.130

Envoi d'une requête 'Ping' 193.105.173.130 avec 32 octets de données*:
Réponse de 193.105.173.130*: octets=32 temps=84 ms TTL=114
Réponse de 193.105.173.130*: octets=32 temps=101 ms TTL=114
Réponse de 193.105.173.130*: octets=32 temps=67 ms TTL=114
Réponse de 193.105.173.130*: octets=32 temps=30 ms TTL=114

Statistiques Ping pour 193.105.173.130:
Paquets*: envoyés = 4, reçus = 4, perdus = 0 (perte 0%),
Durée approximative des boucles en millisecondes :
Minimum = 30ms, Maximum = 101ms, Moyenne = 70ms

C:\Users\Okas>

Solonor
10-06-2014, 06:59 AM
Microsoft Windows [version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. Tous droits réservés.

C:\Users\Okas>ping 208.94.25.11

Envoi d'une requête 'Ping' 208.94.25.11 avec 32 octets de données*:
Délai d'attente de la demande dépassé.
Délai d'attente de la demande dépassé.
Délai d'attente de la demande dépassé.
Délai d'attente de la demande dépassé.

Statistiques Ping pour 208.94.25.11:
Paquets*: envoyés = 4, reçus = 0, perdus = 4 (perte 100%),

C:\Users\Okas>

It looks like you cannot connect to the IP 208.94.25.11 - Try checking your firewall (hardware/software) if it is blocking anything Archeage related.

Okas
10-06-2014, 07:06 AM
I disabled my firewall and the problem is always here. That's why my firewall isn't the problem. I opened TCP 80, 1237, 1239, 1250. Same problem.

Okas
10-06-2014, 07:07 AM
I repeat, Archeage is oki with my other adress Email, but not with this one. I can log with the second but not with the first.

Penoxi
10-06-2014, 07:08 AM
It's the game at the moment... I'm getting timed out from the game every 5 minutes.

Tracing route to 130.173.105.193.ams.triongames.com [193.105.173.130]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms gw-520.tontut.fi [94.237.10.1]
2 <1 ms <1 ms <1 ms 172.31.242.250
3 <1 ms <1 ms * teekkari-gw-x0101-her.tontut.fi [94.237.0.250]
4 <1 ms 1 ms <1 ms funet-tut6-x1130.tontut.fi [94.237.0.241]
5 3 ms 3 ms 3 ms csc6-ae1-0-tut6.funet.fi [193.166.255.77]
6 3 ms 3 ms 3 ms fi-csc.nordu.net [109.105.102.56]
7 22 ms 10 ms 12 ms se-fre.nordu.net [109.105.97.93]
8 36 ms 19 ms 19 ms dk-ore.nordu.net [109.105.97.130]
9 29 ms 29 ms 29 ms nl-sar.nordu.net [109.105.97.137]
10 39 ms 43 ms 31 ms ams-ix-10ge.ams1.nl.voxel.net [195.69.145.187]
11 35 ms 35 ms 35 ms internap.ams2.nl.voxel.net [72.26.216.78]
12 29 ms 29 ms 29 ms border1.tge8-1-bbnet2.ams004.pnap.net [95.172.78
.66]
13 31 ms 31 ms 31 ms trionworldams-2.border1.ams004.pnap.net [95.172.
78.162]
14 31 ms 33 ms 31 ms 130.173.105.193.ams.triongames.com [193.105.173.
130]

Trace complete.

Did another tracert...:
9 29 ms 29 ms 29 ms nl-sar.nordu.net [109.105.97.137]
10 913 ms 880 ms 928 ms ams-ix-10ge.ams1.nl.voxel.net [195.69.145.1
11 35 ms 35 ms 35 ms internap.ams2.nl.voxel.net [72.26.216.78]