View Full Version : GM Fasti: Does Trion ever respond to Trouble Tickets? (Other than GM Kotar)

10-20-2014, 02:50 AM
OP here to report GM Fasti did indeed fix my issue. Payment method attached and purchases working. Thanks Fasti. Wewt! Glad it's working for you now. :)
10 days on my ticket Yours should be fixed as well, Vazick.To everyone who is seeing an incorrect display of Patron time in game, please make sure you have gone to the account management page (https://archeage.trionworlds.com/account/profile/manage-game!input.action?dd=1) to check your time there. We have an explanation for the different displayed times in this post by Morgana (http://forums.archeagegame.com/showthread.php?92683-Updated-ArcheAge-NA-Server-Maintenance-10-20-14-at-8-30-AM-PDT-(GMT-7)).In most cases, there is nothing to worry about, as all your Patron status is still going to be available to you. However, if you do find yourself in a situation where all your purchased Patron time is not received, you will want to submit a ticket (https://support.trionworlds.com/app/answers/detail/a_id/478) so we can investigate.If you have submitted a ticket, we will do our best to get you squared away as quickly as possible.Thanks!

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