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Snuffem
10-21-2014, 05:30 PM
I'm a paying customer, spent over 100 bucks on this game and actually like it a lot.

I use a Naga mouse to farm (map my combo to 1 key) but this has never been a problem in any other game.. I got 0 reason as to why I was banned just the email below.

Snuffem
Ollo

Created a ticket under a different account because I can't access this one... I also happen to play defiance a bit because it is a good time waster..

Question Reference # 141022-000465
Date Created: 10/21/2014 07:10 PM
Date Last Updated: 10/21/2014 07:10 PM
Status: Unresolved




Greetings from Trion Worlds:



This email is to inform you that your Trion Worlds account has been banned due to a violation of our Terms of Use, Code of Conduct. Privacy Policy, or End User License Agreement. If you wish to discuss the reasons for this ban or request reinstatement of your account, please contact us through our Support Center by clicking the following link or pasting it into your browser: https://support.trionworlds.com

We recognize that the acts that led to this ban may not have been initiated by you, and we apologize if this is the case. Trion is committed to maintaining a fun and safe place for our customers to play games, and we have taken this action as a last resort to ensure a better gaming experience for our valued customers.

Sincerely,
Trion Worlds Account Services

gips
10-21-2014, 05:35 PM
Amazing how they can instantly ban innocent players yet the GMs have failed to contact me again in game or by email to compensate for a hacked account, i filed on the 9th or the fact i am paid up till november 20th yet i do not have patron status and may lose my house and crow garden..

Think i will just buy patron with apex from here on out unless i get banned for slaughtering to many pigs to fast..

Snuffem
10-21-2014, 05:41 PM
Amazing how they can instantly ban innocent players yet the GMs have failed to contact me again in game or by email to compensate for a hacked account, i filed on the 9th or the fact i am paid up till november 20th yet i do not have patron status and may lose my house and crow garden..

Think i will just buy patron with apex from here on out unless i get banned for slaughtering to many pigs to fast..

Yeah this sucks... I love the game but this really sucks. Was about to start halcy war and all the sudden I was banned.

nachba
10-21-2014, 05:45 PM
Im on the Same boat like you :S



Account for no Reason banned (Gameaster) i was ingame and after i ported with the tp book i was banned

Please look into it

Question Reference : #141022-000666
Character Name: Nachba
Server: Melisara

Knight4299
10-21-2014, 05:47 PM
Mine too... no 3rd party, swearing, gold selling nothing.

Looks like one of us got banned and an IP flag banned the other. My roommate and I both just got banned for no reason in the middle of being AFK for dinner.

Question Reference # 141022-000691
Date Created: 10/21/2014 07:40 PM
Date Last Updated: 10/21/2014 07:40 PM
Status: Unresolved
Server: Ezi


And my roommate:

Question Reference # 141022-000692
Date Created: 10/21/2014 07:40 PM
Date Last Updated: 10/21/2014 07:40 PM
Status: Unresolved
Server: Ezi

Phantomstrk
10-21-2014, 05:48 PM
Post on twitter from Scott Hartsman (CEO):

"Those swept for using 3rd party software, there will be no reversals. Play legit or elsewhere. We wish you the best."

https://twitter.com/hartsman/status/524720259765256192

Knight4299
10-21-2014, 05:50 PM
Mine too... no 3rd party, swearing, gold selling nothing.

Looks like one of us got banned and an IP flag banned the other. My roommate and I both just got banned for no reason in the middle of being AFK for dinner.

Question Reference # 141022-000691
Date Created: 10/21/2014 07:40 PM
Date Last Updated: 10/21/2014 07:40 PM
Status: Unresolved
Server: Ezi


And my roommate:

Question Reference # 141022-000692
Date Created: 10/21/2014 07:40 PM
Date Last Updated: 10/21/2014 07:40 PM
Status: Unresolved
Server: Ezi

Lanet
10-21-2014, 06:15 PM
I dont have a clue about what are you guys doing ? Seriously why my lvl 1x alt account getting banned since i only log him to craft packs for main and divide lands to pay less taxes ?!?!?


Reference Number
141022-000822
Status
Unresolved
Created
10/21/2014 08:09 PM
Updated
10/21/2014 08:09 PM

Shadowspine
10-21-2014, 06:20 PM
Banned for no no reason!

I payed $150 to play this game and its not to bad i'm disabled and on SSI so play the game almost all day and night. Not to long ago i decided to try fishing did that for maybe 1 hour then BAM! i get a message saying that i have been disconnected by a GM. What is going on i never had any GM's talk to me or any thing so i'm sort of lost here. I hope to get this worked out soon or get a refund for the Patron Package i payed $150+ for sounds only fair to me.

Question Reference # 141022-000554

Date Created: 10/21/2014 07:25 PM
Date Last Updated: 10/21/2014 07:25 PM
Status: Unresolved
Server: Kyrios
Main character Kilakil

MoonScape
10-21-2014, 06:21 PM
I also want to know why the account got banned.
Question Reference # 141022-000860
Date Created: 10/21/2014 08:15 PM
Date Last Updated: 10/21/2014 08:15 PM
Status: Unresolved
Server: Salphira

Deathdealer
10-21-2014, 06:24 PM
http://forums.archeagegame.com/showthread.php?85057-Still-banned-after-sinking-a-ton-of-money-to-the-game

why your unbanning taking so long

Bitbit
10-21-2014, 07:05 PM
I'm same boat with you tooo :(

Same with me, i just doing my daily Grimghast and have normal chat with guildmate.
Chatblocked > Disconnect by gamemaster > Account banned "Suspended activity .... "

Right now, we just only can pray.. 1 of the GM / Appeal Department people ... Read our report .


Here my new appeals letter

Question Reference # 141021-003025
Date Created: 10/21/2014 09:41 AM
Date Last Updated: 10/21/2014 09:41 AM
Status: Unresolved

My character IGN : Kyra, Lucy, Kaylia
Server : Enla (Na)

Shadowspine
10-21-2014, 07:07 PM
How did you get to live chat?

Knight4299
10-21-2014, 07:08 PM
How did you get to live chat?

Must have had a second account or off a friends.

Regardless does not look like they are looking into ANY banned accounts from this ban wave and us legitimate falsely banned people are screwed.

Shadowspine
10-21-2014, 07:11 PM
Yay thats just great i payed $150 just so they can say go F your self we have your money go play something else!!!!!!!!!!!

Overactive Ban Hammer
10-21-2014, 07:19 PM
Yay thats just great i payed $150 just so they can say go F your self we have your money go play something else!!!!!!!!!!!

Report it to you bank's fraud department. They will reverse your $150. Just a little FYI

Shadowspine
10-21-2014, 07:21 PM
Thanks for the heads up.

Galliroth
10-21-2014, 08:08 PM
"What I did to get the accounts back within 20 minutes:

1. Go to Technical Support
2. Either piggy-back on someone else's thread or create your own
3. Copy/paste your information from the email you sent along with your character name and server"

You all get what you deserve. Stay out of the game.

yosh
10-21-2014, 08:44 PM
and get rekt for lying to your bank, it's not to use in commercial problems, if you do so and your bank find it's you, you gonna have a baaaaaad time.

Knight4299
10-21-2014, 09:10 PM
and get rekt for lying to your bank, it's not to use in commercial problems, if you do so and your bank find it's you, you gonna have a baaaaaad time.

Not true - he is well within his rights to do so for an unreasonable ban.

It is the same as any theft.

Overactive Ban Hammer
10-21-2014, 10:08 PM
and get rekt for lying to your bank, it's not to use in commercial problems, if you do so and your bank find it's you, you gonna have a baaaaaad time.

Tell your bank "I paid for a subscription to a game. I was then kicked out of the game for no reason. They are not offering a reason or any kind of customer support. I would like to reverse the charge."

I've done it many times. If they want to fight your bank, they can, but the bank will always back up the account holder.

Snuffem
10-22-2014, 03:49 AM
Tell your bank "I paid for a subscription to a game. I was then kicked out of the game for no reason. They are not offering a reason or any kind of customer support. I would like to reverse the charge."

I've done it many times. If they want to fight your bank, they can, but the bank will always back up the account holder.

ok I guess I will wait and see if they do a review like they did last time and then do this if they don't.

Caduryn
10-22-2014, 04:06 AM
Cant you all not read the OP Post???


I use a Naga mouse to farm (map my combo to 1 key)

Using Macro, legit Ban.

Lunacy182
10-22-2014, 04:11 AM
Cant you all not read the OP Post???



Using Macro, legit Ban.

I would imagine we are going to see a lot of this today. Legit banned players saying they were banned for no reason.

f2rb
10-22-2014, 04:14 AM
I would imagine we are going to see a lot of this today. Legit banned players saying they were banned for no reason.

I just hope that you'll wake up tomorrow, and find that your whole account (AA, Rift and TROVE) has been banned for no reason.

Onizuka123
10-22-2014, 04:14 AM
I want to know just WHY DID I GET A BAN!? When i do everything myself!?!?!? AM I DARK? THE FAMOUS LANDGRABBER WHO ROAM ON DAHUTA LIKE FOR 3 MONTHS!? NO!! I'M JUST A CASUAL PLAYER WHO GET HIS TRADE SHIP RECENTLY AND DOING HAPPILY BIG TRADES WITH IT! WHILE MY FRIENDS OFF, I DO IT WITH MY DONKEY OR FARMCART BUT WELL I CAN GET BANNED FOR THAT?

Question Reference # 141022-000575
Date Created: 10/21/2014 07:25 PM
Date Last Updated: 10/21/2014 07:25 PM
Status: Unresolved

Character: Kagura
Server: Dahuta

Snuffem
10-22-2014, 04:17 AM
Cant you all not read the OP Post???



Using Macro, legit Ban.

No MMO released has said you can't use your Naga mouse. Everyone who has one uses it to some degree... Hell you have alienware laptops (which I have) that also lets you map keys.

The Naga mouse is called the MMO mouse.. Heck there is a WoW sponsered version of the mouse.

Also there is a long way from sitting at your keyboard pressing mouse buttons and killing mobs to an actual bot who runs around all by itself killing everything, rezzing, running back to the mob area killing more mobs etc.

Caduryn
10-22-2014, 04:44 AM
A Macro is a Macro, Macros are NOT allowed in all MMOS.

Dont make you look like stupid.

Snuffem
10-22-2014, 09:34 AM
Well I been reading up... apparently if the game had you fall through the world which I did at least twice you could be banned for teleporting. If someone reported you while you were farming for purses to get llarceny up for aurora you could be banned. If you spoke something in chat that they had flagged you could be banned (happened to a friend of mine ). If you have a large connection you could be banned for telepoting. Of you run two games off the same in ip kind of configuration (sorry I don't know which one) you can be banned. Maybe if you use a nada mouse you can be banned.

A bit frustrating. Ps. Sorry for any weird words, posting from a phone lol

Warfield
10-22-2014, 10:58 AM
I've fallen through the world a couple times. There are many bad bans going on.

Windy
10-22-2014, 06:43 PM
Please explain and provide the proof why my account is banned?

Server: Kyrios
Char IGN: Winfall

Question Reference # 141023-001079
Date Created: 10/22/2014 08:25 PM
Date Last Updated: 10/22/2014 08:25 PM
Status: Unresolved