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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Blue Salt Brotherhood Questline Changes

    Adventurers and future farmers, As you have probably noticed since Dread Prophecies launched, the questline involving the Blue Salt Brotherhood...

    Started by Scapes‎, 05-12-2015 06:21 PM
    2 Pages
    1 2
    2 Archeage Team Post(s)
    • Replies: 19
    • Views: 30,903
    Yesterday, 01:21 AM Go to last post
  2. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    65 Pages
    1 2 3 ... 65
    • Replies: 643
    • Views: 57,944
    03-19-2017, 04:12 AM Go to last post
  3. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    23 Pages
    1 2 3 ... 23
    18 Archeage Team Post(s)
    • Replies: 229
    • Views: 23,119
    03-09-2017, 09:55 AM Go to last post
  4. Sticky Thread Sticky: Upcoming changes to support requests starting August 1

    In order to bring you a more efficient customer support experience, we here at Trion Worlds will be shifting our focus to communicating with you via...

    Started by Celestrata Bloodsong‎, 07-26-2016 09:04 AM
    2 Pages
    1 2
    4 Archeage Team Post(s)
    • Replies: 17
    • Views: 3,478
    01-25-2017, 08:38 AM Go to last post
  5. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 330302 Current version number - 330995 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 3,395
    10-29-2016, 09:02 AM Go to last post
  6. Post Sticky Thread Sticky: Windows 10 - Our Current Status!

    UPDATE: As of today (July 27), and barring any last-minute changes made by Microsoft, ALL Trion games are ready for Windows 10 release. If you have...

    Started by TrionBrasse‎, 06-04-2015 05:48 PM
    11 Pages
    1 2 3 ... 11
    2 Archeage Team Post(s)
    • Replies: 102
    • Views: 37,409
    08-13-2016, 03:46 PM Go to last post
  7. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 0
    • Views: 2,431
    03-18-2016, 01:11 PM Go to last post
  8. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 21,379
    07-17-2014, 08:31 AM Go to last post
  1. Europe Server Select screen?

    Hi. Can't load into the server select screen on european region. This happens on both my computers and I have no issues login into my toons on NA....

    Started by Kharabakh‎, 03-17-2017 05:07 AM
    5 Pages
    1 2 3 ... 5
    3 Archeage Team Post(s)
    • Replies: 48
    • Views: 1,538
    Today, 03:59 PM Go to last post
  2. Cant purchase items from store

    Trion, every time I try to buy something from the store, it either fails or is 'waiting for approval' (and then fails, around 5 minutes later). I...

    Started by orenkotler‎, Today 09:55 AM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 40
    Today, 01:06 PM Go to last post
  3. Post Failed to Load Game Data error -> Patch numbers

    Current patch number (22-03-2017): 330995 Last patch number (15-03-2017): 330302 Older patch numbers ...

    Started by Alicechan‎, 01-09-2017 06:03 PM
    3 Pages
    1 2 3
    • Replies: 24
    • Views: 2,295
    Today, 09:25 AM Go to last post
  4. Oh my god let me make a new character already.

    So I am returning to the game and want to make a new character. 2 slots used by level 50's. 7 day timer for deleting one. Fine. I'll bite the...

    Started by Dannyevilguy‎, Yesterday 06:35 PM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 103
    Today, 08:46 AM Go to last post
  5. updating on eu wont let me play on na?

    since when i get home from work, im stuck playing in na ( no queue since na is usually sleeping/working at that time). However i did the last...

    Started by Ketec‎, 09-23-2014 09:48 PM
    9 Pages
    1 2 3 ... 9
    9 Archeage Team Post(s)
    • Replies: 80
    • Views: 10,612
    Today, 07:58 AM Go to last post
  6. Angry Game Master Kicking out of the Game?

    Game Master Kicking out of the Game? 0.0"" Hey guys! I got kicked out when i tried to log to my secound new created Acc in NA on legacy Server....

    Started by Colette‎, Yesterday 04:11 AM
    2 Pages
    1 2
    2 Archeage Team Post(s)
    • Replies: 10
    • Views: 354
    Today, 05:38 AM Go to last post
  7. NA requiring full re-download after updating EU?

    I just updated the EU servers to log into my alts. Now I can't log into NA because it's telling me I need to download to full client. Tried...

    Started by Meowth‎, 02-28-2017 10:39 PM
    1 Archeage Team Post(s)
    • Replies: 7
    • Views: 326
    Today, 05:20 AM Go to last post
  8. Mailed expensive gear to the wrong character

    I mailed expensive gear to the wrong alt name, they have not opened it yet, they may not even be an active player. I did this once a long time ago...

    Started by Kissthebooboo‎, Yesterday 10:13 PM
    • Replies: 2
    • Views: 106
    Today, 04:59 AM Go to last post
  9. 6 days with no response...

    according to support this is a time sensitive issue but it has been close to a week now with no response... what is going on?? ticket number -...

    Started by Pandemic east‎, 03-17-2017 05:39 PM
    1 Archeage Team Post(s)
    • Replies: 4
    • Views: 212
    Yesterday, 07:16 PM Go to last post
  10. Error 2025

    Hi, Im waiting for a solution since ours. Please have a look on #854490

    Started by Gabriel19‎, Yesterday 12:52 PM
    • Replies: 0
    • Views: 49
    Yesterday, 12:52 PM Go to last post
  11. 5 hours debuff i cant do anything with my character since 30 hours now help pls..

    ticket id: 843226 5 hours debuff and when its gone it is still on. i cant do anything with my character since 30 hours now pls help.

    Started by Beatrice‎, 03-02-2017 06:06 PM
    3 Pages
    1 2 3
    • Replies: 25
    • Views: 784
    Yesterday, 12:31 PM Go to last post
  12. Constant Disconnects

    the gods have disconnected you blah blah blah... So i have done everything on the list for this issue found on the website, Virus/malware/spyware...

    Started by Battles‎, Yesterday 06:13 AM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 79
    Yesterday, 08:49 AM Go to last post
  13. I have a question regarding a guild name and player names

    can a gm message me so i can ask them my question? i want to keep it private :)

    Started by Aprilieo‎, 03-20-2017 12:16 AM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 137
    Yesterday, 08:48 AM Go to last post
  14. Archeage 319 Days left on Patron - Not Working in Game

    I'm a returning player and I have Status: Active: Active Time Remaining: 319 Days on Account, but I'm not getting Patron Status at All, is there...

    Started by BlackHorde‎, 03-18-2017 04:26 PM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 159
    Yesterday, 08:45 AM Go to last post
  15. 2 Days 2025 Banned

    So my twin brother made a post about this yesterday but our IPis still blocked through the 2025 Error. It has been 2 days now without a solution.

    Started by Silvally‎, 03-19-2017 10:11 AM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 147
    Yesterday, 08:44 AM Go to last post
  16. Nearly 24 Hours for a 2025 Error.

    Hello again, got the 2025 error once again and last time it took only about 3 hours to fix however it has been almost 24 hours now. Please hurry...

    Started by Dhelmises‎, 03-18-2017 01:31 PM
    2 Archeage Team Post(s)
    • Replies: 4
    • Views: 221
    03-20-2017, 11:57 AM Go to last post
  17. problem picking specific server AA europe

    Hey since this morning 20.3 cannot pick main server (Kyprosa) all other accounts have same issue all other accounts that have alts on other servers...

    Started by newguy123‎, 03-20-2017 09:17 AM
    • Replies: 0
    • Views: 65
    03-20-2017, 09:17 AM Go to last post
  18. Blackscreen switching characters / changing resolution

    Hi there, Might be missing the topic and this becomes a repost, sorry for that. Everytime i try to switch character in order to get the correct...

    Started by vekko‎, 03-20-2017 08:10 AM
    • Replies: 0
    • Views: 74
    03-20-2017, 08:10 AM Go to last post
  19. Black Screen after Trion Cinematic

    Hey there, So, basically, as the title says, I got an update from W10 today and since then I can't even select server. What it does is that after...

    Started by Alakros‎, 03-18-2017 02:32 PM
    • Replies: 2
    • Views: 154
    03-20-2017, 05:27 AM Go to last post
  20. How do I access live support?

    I can't figure out how to get onto the live support chat anymore. Did they remove it?

    Started by Nightdys‎, 01-13-2015 07:00 PM
    4 Pages
    1 2 3 ... 4
    8 Archeage Team Post(s)
    • Replies: 31
    • Views: 18,549
    03-19-2017, 02:47 PM Go to last post

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