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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    67 Pages
    1 2 3 ... 67
    • Replies: 667
    • Views: 79,019
    08-07-2017, 12:00 PM Go to last post
  2. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    24 Pages
    1 2 3 ... 24
    18 Archeage Team Post(s)
    • Replies: 233
    • Views: 30,675
    06-09-2017, 12:16 PM Go to last post
  3. Sticky Thread Sticky: Blue Salt Brotherhood Questline Changes

    Adventurers and future farmers, As you have probably noticed since Dread Prophecies launched, the questline involving the Blue Salt Brotherhood...

    Started by Scapes‎, 05-12-2015 06:21 PM
    2 Pages
    1 2
    2 Archeage Team Post(s)
    • Replies: 19
    • Views: 36,385
    03-21-2017, 01:21 AM Go to last post
  4. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 350873 Current version number - 351593 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 5,322
    10-29-2016, 09:02 AM Go to last post
  5. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 0
    • Views: 3,469
    03-18-2016, 01:11 PM Go to last post
  6. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 22,376
    07-17-2014, 08:31 AM Go to last post
  1. Question What's the response time for my ticket?

    Submitted a ticket on Saturday at 14:54, it's late Tuesday and no response. Got suspended / banned without an explanation or evidence proven as to...

    Started by AnonymousX‎, Yesterday 07:16 AM
    • Replies: 2
    • Views: 69
    Today, 08:17 AM Go to last post
  2. Suspicious Activity Detected

    3rd day now Tickets: 946456 & 946045

    Started by Sonick00‎, 07-17-2017 04:16 PM
    1 Archeage Team Post(s)
    • Replies: 6
    • Views: 320
    Today, 06:25 AM Go to last post
  3. Server Stability Issues

    Kraken has Severe Server Hang up's and is unstable! Please fix! Not Client Side its Server Side.

    Started by Shinketsu‎, Today 01:38 AM
    • Replies: 0
    • Views: 43
    Today, 01:38 AM Go to last post
  4. Game is lagging so bad I cant play

    Something is happening that is making me and more people on Kyrios lag so bad we cant pvp at all. I have checked my internet speeds and it is not the...

    Started by Celira‎, Yesterday 01:25 PM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 82
    Yesterday, 11:08 PM Go to last post
  5. urgent ticket 966945

    can someone please check my ticket 966945, I'm panicking.

    Started by alibaba‎, Yesterday 05:38 PM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 96
    Yesterday, 11:07 PM Go to last post
  6. Can u check my ticket

    #966447 this my request number can u check it please

    Started by Varna17‎, Yesterday 07:04 AM
    • Replies: 0
    • Views: 50
    Yesterday, 07:04 AM Go to last post
  7. Archeage closing on its own

    Archeage just closes on its own, its not the "the gods have dced you" nor does it have any error message. it simply just shuts archeage down and...

    Started by xso111‎, 08-09-2017 02:53 PM
    2 Pages
    1 2
    2 Archeage Team Post(s)
    • Replies: 11
    • Views: 621
    08-21-2017, 11:06 PM Go to last post
  8. New account

    Hello, are the servers locked atm? I am trying to create a new account, and i am stcuk on the skillset screen .. no way to move forward from there....

    Started by Forumwarrior‎, 08-21-2017 05:56 PM
    • Replies: 2
    • Views: 82
    08-21-2017, 06:16 PM Go to last post
  9. Character name reset please

    More than a year ago or even longer we had a reset on character names which (if I remember correctly) were fulfilling the following criteria: -...

    Started by Turambaredolas‎, 08-21-2017 05:44 PM
    • Replies: 0
    • Views: 50
    08-21-2017, 05:44 PM Go to last post
  10. 4gb ram = crash to desktop.... 2gb ram = no crash.

    i'm having the problem when my character enters the world my AA will consistently crash to desktop, but when i changed my Ram from 4gb to my old 2gb...

    Started by xso111‎, 08-19-2017 04:55 PM
    • Replies: 4
    • Views: 149
    08-20-2017, 01:18 PM Go to last post
  11. Exclamation ERROR! character slot failed to sync

    Hi, i was creating an alt, and game just kickme when i hit complete button.. Now before i select my server (Vengeance) i see that i have 2 characters...

    Started by MONOARG‎, 12-23-2016 05:25 AM
    6 Pages
    1 2 3 ... 6
    2 Archeage Team Post(s)
    • Replies: 54
    • Views: 3,858
    08-20-2017, 01:11 PM Go to last post
  12. Why was I banned?

    I've never done anything wrong. Never in my life have I used third party programs in any of my accounts. Am I now being punished for using...

    Started by Canniball1‎, 08-19-2017 10:02 PM
    • Replies: 2
    • Views: 155
    08-19-2017, 10:33 PM Go to last post
  13. Stays in Windowed instead of Full screen mode

    I seem to be having an issue with the game which I always play in full screen changes down to windowed mode and does not let me change it back. ...

    Started by Galya‎, 08-19-2017 08:46 AM
    • Replies: 0
    • Views: 65
    08-19-2017, 08:46 AM Go to last post
  14. Problem with Automatic Ban? KRAKEN

    Ok got band today 8/18/2017 for no reason i dont use other than my own accounts & no one but me has ever enterd my accounts i dont use any third...

    Started by Yehor‎, 08-18-2017 05:39 PM
    • Replies: 2
    • Views: 230
    08-19-2017, 12:16 AM Go to last post
  15. accounts banned

    Hello, i am desperately trying to get some support right now, and getting now answers to my tickets. My accounts were banned (it looks like) and my...

    Started by Forumwarrior‎, 08-18-2017 03:24 PM
    • Replies: 1
    • Views: 146
    08-18-2017, 03:26 PM Go to last post
  16. Thumbs up Got banned!

    I got banned for no freaking reason! I only have been playing this game for almost 2 months and now im banned???? WTF Trion. What kind of company...

    Started by Satansdaughter‎, 08-18-2017 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 254
    08-18-2017, 02:55 PM Go to last post
  17. Automatic ban problem....

    Hello everyone, I know that I probably will not have much feedback here but I have had problems getting the contact with the staff. I had my...

    Started by Kisakaleida‎, 08-18-2017 12:32 AM
    1 Archeage Team Post(s)
    • Replies: 4
    • Views: 362
    08-18-2017, 02:55 PM Go to last post
  18. TRION doesn't want my money?

    Heya, hopefully you see this Muzzy or Celestrata. I am having major issues with purchasing from the Store. This is a weekly occurrence now and it is...

    Started by Lucifers Hammer‎, 08-18-2017 10:52 AM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 109
    08-18-2017, 12:02 PM Go to last post
  19. Angry game still dont load

    well after a brief update yesterday the game dont run, again.. last week this happen as well me and many others disconnect when select server. i...

    Started by polarisz‎, 08-17-2017 08:41 AM
    • Replies: 1
    • Views: 105
    08-17-2017, 12:32 PM Go to last post
  20. HAAAALLPPPP teh reset made my crops vanish!

    Yesterday morning I bought 100 black pepper seeds from the vocation badge shop, at a total cost of 18 thousand voc badges. I planted them all and...

    Started by Alinora‎, 08-17-2017 10:38 AM
    • Replies: 0
    • Views: 81
    08-17-2017, 10:38 AM Go to last post

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