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Forums: Game & Account Support

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  1. Exclamation Sticky Thread Sticky: Patron Issue - Account Information needed

    Heya, There have been a lot of reports regarding patron issue lately. In order to help us track the affected accounts, please read this thread...

    Started by Carendash‎, 01-02-2019 09:36 AM
    75 Pages
    1 2 3 ... 75
    • Replies: 748
    • Views: 31,482
    Yesterday, 12:00 PM Go to last post
  2. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    79 Pages
    1 2 3 ... 79
    • Replies: 782
    • Views: 130,773
    05-20-2019, 09:47 PM Go to last post
  3. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    26 Pages
    1 2 3 ... 26
    18 Archeage Team Post(s)
    • Replies: 258
    • Views: 50,362
    04-12-2019, 06:16 AM Go to last post
  4. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 3
    • Views: 6,696
    02-09-2019, 10:22 AM Go to last post
  5. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 435133f Current version number - 436736f If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 11,519
    10-29-2016, 09:02 AM Go to last post
  6. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 25,490
    07-17-2014, 08:31 AM Go to last post
  1. problems with swap weapons mechanics

    ingame name: Agla Server: Taris Hello, Open 2 tickets about swap weapons mechanics, lost both weapons and cant found them. #1210159 (20...

    Started by Agla of janudar‎, Yesterday 02:58 PM
    • Replies: 2
    • Views: 65
    Today, 01:36 PM Go to last post
  2. Way to become pirate missundersting

    Hola ive farm my alt for become a pirate because im a returning player and seam it do not work like that anymore lel and i've been jailed 3 days , i...

    Started by Alainsoral‎, 05-22-2019 05:52 PM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 357
    Yesterday, 11:34 PM Go to last post
  3. Exclamation Request #1208783

    Good morning, I submitted this request on April 27th, 2019 and haven't had a response yet. I updated this request 18 days ago... Please...

    Started by Perese‎, 05-21-2019 08:15 AM
    • Replies: 1
    • Views: 61
    Yesterday, 12:43 PM Go to last post
  4. Question Patron missing on EU chars but not NA

    Logged in after the epic maint today and my EU char has no patron buff. Checked my account and i have 99 days left so i logged into NA to check and...

    Started by Damms‎, Yesterday 11:42 AM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 54
    Yesterday, 11:52 AM Go to last post
  5. Please help

    I do not have the same phone number anymore so I have no way of getting into my account. Ticket number 1209768

    Started by Manose‎, 05-01-2019 10:40 PM
    • Replies: 2
    • Views: 199
    05-22-2019, 09:00 PM Go to last post
  6. Missing credits

    hello, when I look into marketplace it says I have 0 credits. Well as far as I remember I should have more credits. In Archeage shop I have a...

    Started by Klicki‎, 05-22-2019 11:35 AM
    • Replies: 0
    • Views: 48
    05-22-2019, 11:35 AM Go to last post
  7. Ticket: REQUEST #1213417 - 30 minutes to log out

    I was falsely reported with suspicious activity, waited 5 hours now takes 30 minutes to log out. Get error "Target too far" on everything. Help

    Started by Kagare‎, 05-18-2019 04:19 AM
    • Replies: 2
    • Views: 90
    05-22-2019, 08:44 AM Go to last post
  8. REQUEST #1208639 - Manastorm Crystals

    Can someone look at my ticket ? Almost been a month now with no response. REQUEST #1208639 - Missing 130-140 manastorm crystals, not sure if...

    Started by Rabb‎, 05-21-2019 11:57 PM
    • Replies: 0
    • Views: 64
    05-21-2019, 11:57 PM Go to last post
  9. Account geklaut

    Hallo, der Account einer Freundin wurde geklaut, der Charakter ist den ganzen Tag online und man sieht das bereits Gear entwendet wurde. Die...

    Started by Firiana‎, 05-21-2019 08:41 AM
    • Replies: 0
    • Views: 95
    05-21-2019, 08:41 AM Go to last post
  10. Taris and Jakar under maintenance and auctionb house down?

    @carendash what happened? we are still online but if u crash theres no coming back online since it states under maintenance. pls fix it asap

    Started by HektixxTV‎, 05-20-2019 10:50 AM
    2 Pages
    1 2
    1 Archeage Team Post(s)
    • Replies: 19
    • Views: 960
    05-21-2019, 02:25 AM Go to last post
  11. Warteschlangen am frühen morgen JAKAR

    Wollte wie gewohnt heute einloggen, doch stoppte mich eine Warteschlange und dies 06:26Uhr am morgen. Ernsthaft? Gut Platz 22 und 6 Minuten sind...

    Started by Zarcata‎, 05-20-2019 09:29 PM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 75
    05-21-2019, 02:05 AM Go to last post
  12. Jakar - server capacity

    7 am fun

    Started by Muido‎, 05-20-2019 10:08 PM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 201
    05-20-2019, 10:46 PM Go to last post
  13. Exclamation Missing special andelph mech patrol armor

    REQUEST #1196732 I think support is confused but I tried to explain to them about this. They restored my Andelph Mech Patrol that went missing in...

    Started by Xjenovalifex‎, 05-18-2019 08:09 PM
    • Replies: 1
    • Views: 84
    05-20-2019, 01:11 PM Go to last post
  14. Guildmate account compromised then banned

    One of our guild mates has been banned because his account was compromised. A card that is not his now shows up as a payment option and you guys said...

    Started by BlackEyedFerret‎, 05-19-2019 03:27 PM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 178
    05-20-2019, 09:02 AM Go to last post
  15. Exclamation Missing items!

    (REQUESTS: #1211170 #1211128) HI, I've opened multiple tickets due to some items I lost through the in-game mail system. I haven't heard...

    Started by Drezna‎, 05-18-2019 11:54 PM
    • Replies: 0
    • Views: 92
    05-18-2019, 11:54 PM Go to last post
  16. No Sound (stuck at 0) Please Help !

    Checked every available fix that has been posted online to no avail. reinstalled from steam and straight from the website. drivers everything i cant...

    Started by SeregRana‎, 05-18-2019 01:39 PM
    • Replies: 0
    • Views: 53
    05-18-2019, 01:39 PM Go to last post
  17. Game crashing

    Game is crashing to desktop 3-4 times each session, log included below. Seems to happen especially while pvp'ing and on the sea ==========...

    Started by Darstrom‎, 05-18-2019 12:10 PM
    • Replies: 0
    • Views: 84
    05-18-2019, 12:10 PM Go to last post
  18. Suspicious Activity Debuff Applied Falsely

    Yesterday I was doing sunken packs with my friends. My game at the time was having rendering issues and I didn't plan on restarting my computer till...

    Started by TheUndeadCpt‎, 05-14-2016 12:08 AM
    2 Pages
    1 2
    • Replies: 12
    • Views: 2,217
    05-18-2019, 04:38 AM Go to last post
  19. Problems with purchasing in glyph store

    Why i can't buy in glyph store with paypal? Is my first buy and after i agree and continue on paypal it (one time) redirects to glyph again and says...

    Started by Aryahh‎, 05-17-2019 03:10 PM
    • Replies: 0
    • Views: 68
    05-17-2019, 03:10 PM Go to last post
  20. Moved: Server DOWN Jakar

    Ist der Server down? musste ds Spiel über den Taskmanager schließen, da alles stillsteht, man kann sich sonst nicht mal ausloggen. Gibt es eine...

    Started by Zarcata‎, 05-17-2019 02:50 AM
    • Replies: -
    • Views: -
    05-17-2019, 02:22 AM Go to last post

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