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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    87 Pages
    1 2 3 ... 87
    • Replies: 868
    • Views: 146,681
    Today, 02:22 AM Go to last post
  2. Exclamation Sticky Thread Sticky: Patron Issue - Account Information needed

    Heya, There have been a lot of reports regarding patron issue lately. In order to help us track the affected accounts, please read this thread...

    Started by Carendash‎, 01-02-2019 09:36 AM
    80 Pages
    1 2 3 ... 80
    • Replies: 796
    • Views: 40,771
    Yesterday, 03:52 PM Go to last post
  3. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    28 Pages
    1 2 3 ... 28
    18 Archeage Team Post(s)
    • Replies: 276
    • Views: 55,902
    11-11-2019, 11:09 PM Go to last post
  4. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 3
    • Views: 7,811
    02-09-2019, 10:22 AM Go to last post
  5. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 449968f Current version number - 450630f If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 13,367
    10-29-2016, 09:02 AM Go to last post
  6. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 26,816
    07-17-2014, 08:31 AM Go to last post
  1. I bought a package for $ 26. And I canít enter the game.

    bought the game through Steam, the game does not start, glyph does not see the purchase, how to fix the problem?

    Started by Dima12332112‎, Today 03:18 AM
    • Replies: 0
    • Views: 17
    Today, 03:18 AM Go to last post
  2. Need help for ticket

    Hello, my account seems banned but i've got no email telling me that. I have no clue why, i wasn't do anything. I've opened a ticket since a week....

    Started by Missfortune‎, Today 02:08 AM
    • Replies: 0
    • Views: 22
    Today, 02:08 AM Go to last post
  3. Two accounts merged

    I just bought a second account, but did not know that I need to provide a second email address. I thought you have to do that after the purchase. Now...

    Started by Neromi‎, Yesterday 08:03 AM
    • Replies: 1
    • Views: 67
    Yesterday, 10:24 PM Go to last post
  4. Will there every be support for Archeage Unchained?

    Your support ticket method is not working as it's been over a week for me with an open ticket and know a family member that has waited over 2 weeks...

    Started by WhiteKnights‎, Yesterday 09:33 AM
    • Replies: 1
    • Views: 54
    Yesterday, 10:23 PM Go to last post
  5. Expansion scroll

    Ok so, i buyed the game, i dont remenber the day but the first week or the first 1-2 days, first, i could not buy it because of the usual error of...

    Started by GuardianDoragon‎, Yesterday 04:25 PM
    • Replies: 0
    • Views: 38
    Yesterday, 04:25 PM Go to last post
  6. 14, November 2019 - Is the login broken at the moment?

    I've tried to log in several times now. 4x the queue froze 1x the dc message appeared when I reached the end of the queue Trying to log in the...

    Started by Turambaredolas‎, Yesterday 12:21 PM
    • Replies: 0
    • Views: 46
    Yesterday, 12:21 PM Go to last post
  7. Can't Launch the game.

    Hi all. I simply cannot launch the game. Getting the game installed was a bit of a b***h as well but I finally got it to work. When I click...

    Started by Holscher‎, 11-11-2019 01:32 PM
    • Replies: 2
    • Views: 122
    Yesterday, 09:18 AM Go to last post
  8. >>> Error 1016 <<<

    Somebody can help with error 1016 i have one day i cant play for this error.

    Started by PlayerVyru‎, Yesterday 07:57 AM
    • Replies: 0
    • Views: 28
    Yesterday, 07:57 AM Go to last post
  9. Missing Patron Days

    OCT 9th : I bought a 30 days Patron with credits from APEX OCT 15th : Got a mail that said my Patron status is expired at this date, Glyph Store not...

    Started by Rinalee‎, 11-07-2019 12:52 AM
    • Replies: 2
    • Views: 135
    Yesterday, 03:40 AM Go to last post
  10. Error #1016

    several hours after maintenance I'm still getting this error

    Started by sukebe374‎, Yesterday 03:38 AM
    • Replies: 0
    • Views: 30
    Yesterday, 03:38 AM Go to last post
  11. Fell through world and lost quest tradepack

    Hello, I'm on the BSB quest Trade Run: Dewstone to Two Crowns and i fell through the world in two crowns south of painted fields, i drowned under...

    Started by RedRackspam‎, 11-13-2019 10:40 PM
    • Replies: 0
    • Views: 44
    11-13-2019, 10:40 PM Go to last post
  12. Launch Error Code #23

    only affecting unchained, legacy loads up fine. Launch Error - Error Code: 23

    Started by Dinawen‎, 11-13-2019 06:01 PM
    • Replies: 0
    • Views: 36
    11-13-2019, 06:01 PM Go to last post
  13. missing quest item Sebath's letter

    why can I get any support for this game? I have a missing quest item Sebath's letter can I can get any damn help! can I plz get some help?

    Started by darkangel‎, 11-01-2019 10:18 PM
    • Replies: 3
    • Views: 279
    11-13-2019, 02:37 PM Go to last post
  14. Accidentally Deleted Main Quest Item Needed To Progress

    So I was clearing my inventory and I accidentally deleted a quest item that I need to get to the next step in the main quest line. The item I am...

    Started by Scurred‎, 10-25-2019 05:05 PM
    • Replies: 2
    • Views: 401
    11-13-2019, 02:34 PM Go to last post
  15. Post Update CTD

    The game is still showing as unavailable - can you advise please?

    Started by HDubNZ‎, 11-13-2019 11:28 AM
    • Replies: 0
    • Views: 36
    11-13-2019, 11:28 AM Go to last post
  16. impossible connecting serveur belstrom

    i can't connecting serveur belstrom

    Started by Alkor‎, 11-13-2019 08:14 AM
    • Replies: 0
    • Views: 51
    11-13-2019, 08:14 AM Go to last post
  17. Error # 1016

    Hello, I have just bought Archeage Unchained and i wanted to play it. So after downloading the Glyph launcher and trying to open it i receive...

    Started by Sharazun‎, 11-13-2019 03:58 AM
    • Replies: 9
    • Views: 241
    11-13-2019, 06:39 AM Go to last post
  18. Unchained multiple accounts

    Hi I bought another copy of archeage unchained under the same glyph account. it has been weeks and still dont know how to log on to it.

    Started by Lechiro‎, 11-08-2019 05:48 PM
    • Replies: 5
    • Views: 245
    11-12-2019, 10:56 PM Go to last post
  19. Kaylin server mining bots

    I ran out of reports for this. Along the edge of the hills near Corpsegouge Mine there are 16 mining bots. All lvl 15, all standing on a mine...

    Started by Fizbog‎, 11-06-2019 09:17 PM
    • Replies: 6
    • Views: 222
    11-12-2019, 12:32 PM Go to last post
  20. Missing credits and open ticke for 14 days ID 1322012

    As the title already says, I payed for credits (29,99€) ID 1322012 and never received anything in return. The transaction is not even in the payment...

    Started by Kajo91‎, 11-08-2019 01:23 AM
    • Replies: 4
    • Views: 158
    11-11-2019, 11:28 PM Go to last post

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