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Forums: Game & Account Support

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  1. Exclamation Sticky Thread Sticky: Patron Issue - Account Information needed

    Heya, There have been a lot of reports regarding patron issue lately. In order to help us track the affected accounts, please read this thread...

    Started by Carendash‎, 01-02-2019 09:36 AM
    88 Pages
    1 2 3 ... 88
    • Replies: 870
    • Views: 75,257
    02-23-2021, 12:12 AM Go to last post
  2. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    92 Pages
    1 2 3 ... 92
    • Replies: 915
    • Views: 187,760
    11-30-2020, 09:42 PM Go to last post
  3. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    31 Pages
    1 2 3 ... 31
    • Replies: 300
    • Views: 75,676
    06-23-2020, 05:48 AM Go to last post
  4. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 3
    • Views: 10,552
    02-09-2019, 10:22 AM Go to last post
  5. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 449968f Current version number - 450630f If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 17,068
    10-29-2016, 09:02 AM Go to last post
  6. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 29,555
    07-17-2014, 08:31 AM Go to last post
  1. scarecrow lost

    I just got back on after a long time and I was told to post about the lost scarecrow, I got my house back just not the scarecrow,. I don't know how...

    Started by Donflufflesz‎, 03-01-2021 11:37 AM
    • Replies: 0
    • Views: 70
    03-01-2021, 11:37 AM Go to last post
  2. Apex didn't work

    2 days ago I buy Apex on AH and consumed it. But I didn't received any Credits... Already put 2 Tickets but it seems there is no response

    Started by Rachmira‎, 02-06-2021 08:47 PM
    • Replies: 1
    • Views: 155
    02-24-2021, 07:52 AM Go to last post
  3. Error loading DLL: CryRenderD3D9.dll error code 126

    I had AA downloaded before Win 10, I stopped playing for awhile and then wanted to try again recently.. I downloaded via steam and I keep getting...

    Started by AnkyFrost‎, 01-21-2016 10:33 AM
    • Replies: 3
    • Views: 14,964
    02-21-2021, 01:28 PM Go to last post
  4. quest line - Tahyang no waypoint

    I failed on my attempt to defeat the (??) with arrow from Tahyang. I "passed" on quest so I could redo it but I did not receive a new waypoint for...

    Started by deadq‎, 02-20-2021 12:54 PM
    • Replies: 0
    • Views: 76
    02-20-2021, 12:54 PM Go to last post
  5. maintenance du 16/2 entraîne abonné en prélèvement automatique échoué

    problème signalé depuis 3 jours et toujours pas de rectification. J'ai une carte visa valable qui apparaissait bien "abonnement actif" mais toujours...

    Started by Cynthya‎, 02-19-2021 03:33 AM
    • Replies: 0
    • Views: 67
    02-19-2021, 03:33 AM Go to last post
  6. Really bad lag spikes.

    Just started playing again and have been having really bad lag spikes. Did the normal troubleshooting and have a ping to www.google.com running in...

    Started by rocco‎, 02-16-2021 08:08 PM
    • Replies: 0
    • Views: 91
    02-16-2021, 08:08 PM Go to last post
  7. Error loading DLL: CryRender D3d10 dll, error code 126

    I get this error each time the Rise Of Nehliya loading screen gets to the "Sealed in a void" line, I get this error message: "Error loading DLL:...

    Started by marn‎, 02-16-2021 03:05 PM
    • Replies: 0
    • Views: 69
    02-16-2021, 03:05 PM Go to last post
  8. Accidentally deleted item

    When did you sell/lose/delete/consume or turn it into an imaged item (date and time)? 2/10/2021 5:00 P.M cst What is the exact name and grade of...

    Started by Happyday‎, 02-10-2021 04:07 PM
    • Replies: 1
    • Views: 136
    02-10-2021, 06:09 PM Go to last post
  9. Angry Missing Items

    I just returned to the game and was amazed to find so much stuff still in my bags. However, I was missing a lot of house bundles. Then I was moving...

    Started by litletreasure‎, 02-02-2021 08:19 PM
    • Replies: 1
    • Views: 137
    02-04-2021, 07:20 AM Go to last post
  10. Unchained packs and bundles confusion

    I wanted to transfer a character from my 3rd account to the FS of my region and got confused, because of access restrictions and pack/bundle prices...

    Started by Turambaredolas‎, 02-02-2021 05:04 AM
    • Replies: 2
    • Views: 157
    02-03-2021, 05:06 AM Go to last post
  11. Weapon conversion scrolls are you kidding?

    Hey whats the f.... is this. Paying over 20 Euros in credits for a weapon converions scroll an get nothing? Wahts wrong with you?= Conversion...

    Started by Luxdei‎, 01-15-2021 01:19 AM
    • Replies: 5
    • Views: 540
    02-02-2021, 01:03 PM Go to last post
  12. Error loading dll: CryRenderD3D9.dll, Error code 193

    Hello I have problem with starting the game ArcheAge. I have newest DX, firewall and antivirus disabled but game will immediately crash with error...

    Started by Bukk94‎, 09-22-2014 06:53 AM
    5 Pages
    1 2 3 ... 5
    2 Archeage Team Post(s)
    • Replies: 42
    • Views: 32,895
    01-31-2021, 01:10 PM Go to last post
  13. Angry Loyalitätszeichen werden falsch angerechnet

    Hallo, ich bin seit 08.12.20 Stammspieler und erhalte seitdem lediglich als Höchstmenge 3 Loyalitätszeichen pro Anmeldung tägl. Es fehlen somit 2...

    Started by Seahorse‎, 01-31-2021 05:44 AM
    • Replies: 0
    • Views: 122
    01-31-2021, 05:44 AM Go to last post
  14. " Unfortunately, we are unable to assist you as this lies outside of the scope of Customer Support "!!!!!!!!!!

    Hi so yesterday i had this problem where i purchased an item (freezing soulscar soul) from an ''ingame'' merchant (gilda) by mistake. so i opened...

    Started by sword‎, 01-11-2021 04:16 PM
    • Replies: 1
    • Views: 265
    01-31-2021, 01:59 AM Go to last post
  15. Exclamation Kindled spirit "auction house trade only"

    You put the Kindled spirit with the text "auction house trade only" but theres no way to put it on auction house? How did you plan that? Spending...

    Started by Elinorah‎, 01-29-2021 06:29 AM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 237
    01-29-2021, 08:05 AM Go to last post
  16. 3 bloody days.

    I tried now for 3 bloody days and nothing. The client ask me to link my steam account which I press yes and it fails to do it but according to my...

    Started by SwordBreaker29‎, 12-06-2020 09:25 AM
    • Replies: 2
    • Views: 507
    01-21-2021, 11:08 PM Go to last post
  17. Hellkissed Homecoming Bundle

    I was trying to redeem my hellkissed bundle on the glyph store, but I received an bad gateway error on the last page when I was about to redeem the...

    Started by Gamerjimmy91‎, 01-19-2021 08:48 AM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 294
    01-20-2021, 09:49 AM Go to last post
  18. Exclamation Hedgie Bug Confirmed

    So I had a ticket confirm my issue was a bug!. At least for me. I can not place powerstones on the powerstone pet Hedgie. Pretty frustrating,...

    Started by Meara‎, 01-14-2021 01:45 PM
    • Replies: 0
    • Views: 178
    01-14-2021, 01:45 PM Go to last post
  19. Error code #1004

    Trying to update and got an error code #1004. Not sure what to do since it appears many people have reported this and received NO answer. ANY...

    Started by JordanRage‎, 12-12-2020 09:29 AM
    • Replies: 1
    • Views: 361
    01-07-2021, 03:34 PM Go to last post
  20. "Fail to initialize SteamAPI" problem

    Hi all, I have problem when I start game, problem name is "fail to initialize SteamAPI". I try to check files or restart all what I have. Someone...

    Started by NeverAlone‎, 01-05-2021 05:47 PM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 233
    01-07-2021, 06:41 AM Go to last post

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