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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    67 Pages
    1 2 3 ... 67
    • Replies: 667
    • Views: 78,845
    08-07-2017, 12:00 PM Go to last post
  2. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    24 Pages
    1 2 3 ... 24
    18 Archeage Team Post(s)
    • Replies: 233
    • Views: 30,622
    06-09-2017, 12:16 PM Go to last post
  3. Sticky Thread Sticky: Blue Salt Brotherhood Questline Changes

    Adventurers and future farmers, As you have probably noticed since Dread Prophecies launched, the questline involving the Blue Salt Brotherhood...

    Started by Scapes‎, 05-12-2015 06:21 PM
    2 Pages
    1 2
    2 Archeage Team Post(s)
    • Replies: 19
    • Views: 36,339
    03-21-2017, 01:21 AM Go to last post
  4. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 350873 Current version number - 351593 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 5,307
    10-29-2016, 09:02 AM Go to last post
  5. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 0
    • Views: 3,461
    03-18-2016, 01:11 PM Go to last post
  6. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 22,364
    07-17-2014, 08:31 AM Go to last post
  1. Archeage closing on its own

    Archeage just closes on its own, its not the "the gods have dced you" nor does it have any error message. it simply just shuts archeage down and...

    Started by xso111‎, 08-09-2017 02:53 PM
    2 Pages
    1 2
    2 Archeage Team Post(s)
    • Replies: 11
    • Views: 538
    Yesterday, 11:06 PM Go to last post
  2. New account

    Hello, are the servers locked atm? I am trying to create a new account, and i am stcuk on the skillset screen .. no way to move forward from there....

    Started by Forumwarrior‎, Yesterday 05:56 PM
    • Replies: 2
    • Views: 48
    Yesterday, 06:16 PM Go to last post
  3. Character name reset please

    More than a year ago or even longer we had a reset on character names which (if I remember correctly) were fulfilling the following criteria: -...

    Started by Turambaredolas‎, Yesterday 05:44 PM
    • Replies: 0
    • Views: 29
    Yesterday, 05:44 PM Go to last post
  4. 4gb ram = crash to desktop.... 2gb ram = no crash.

    i'm having the problem when my character enters the world my AA will consistently crash to desktop, but when i changed my Ram from 4gb to my old 2gb...

    Started by xso111‎, 08-19-2017 04:55 PM
    • Replies: 4
    • Views: 139
    08-20-2017, 01:18 PM Go to last post
  5. Exclamation ERROR! character slot failed to sync

    Hi, i was creating an alt, and game just kickme when i hit complete button.. Now before i select my server (Vengeance) i see that i have 2 characters...

    Started by MONOARG‎, 12-23-2016 05:25 AM
    6 Pages
    1 2 3 ... 6
    2 Archeage Team Post(s)
    • Replies: 54
    • Views: 3,829
    08-20-2017, 01:11 PM Go to last post
  6. Why was I banned?

    I've never done anything wrong. Never in my life have I used third party programs in any of my accounts. Am I now being punished for using...

    Started by Canniball1‎, 08-19-2017 10:02 PM
    • Replies: 2
    • Views: 130
    08-19-2017, 10:33 PM Go to last post
  7. Stays in Windowed instead of Full screen mode

    I seem to be having an issue with the game which I always play in full screen changes down to windowed mode and does not let me change it back. ...

    Started by Galya‎, 08-19-2017 08:46 AM
    • Replies: 0
    • Views: 61
    08-19-2017, 08:46 AM Go to last post
  8. Problem with Automatic Ban? KRAKEN

    Ok got band today 8/18/2017 for no reason i dont use other than my own accounts & no one but me has ever enterd my accounts i dont use any third...

    Started by Yehor‎, 08-18-2017 05:39 PM
    • Replies: 2
    • Views: 214
    08-19-2017, 12:16 AM Go to last post
  9. accounts banned

    Hello, i am desperately trying to get some support right now, and getting now answers to my tickets. My accounts were banned (it looks like) and my...

    Started by Forumwarrior‎, 08-18-2017 03:24 PM
    • Replies: 1
    • Views: 132
    08-18-2017, 03:26 PM Go to last post
  10. Thumbs up Got banned!

    I got banned for no freaking reason! I only have been playing this game for almost 2 months and now im banned???? WTF Trion. What kind of company...

    Started by Satansdaughter‎, 08-18-2017 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 231
    08-18-2017, 02:55 PM Go to last post
  11. Automatic ban problem....

    Hello everyone, I know that I probably will not have much feedback here but I have had problems getting the contact with the staff. I had my...

    Started by Kisakaleida‎, 08-18-2017 12:32 AM
    1 Archeage Team Post(s)
    • Replies: 4
    • Views: 339
    08-18-2017, 02:55 PM Go to last post
  12. TRION doesn't want my money?

    Heya, hopefully you see this Muzzy or Celestrata. I am having major issues with purchasing from the Store. This is a weekly occurrence now and it is...

    Started by Lucifers Hammer‎, 08-18-2017 10:52 AM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 101
    08-18-2017, 12:02 PM Go to last post
  13. Angry game still dont load

    well after a brief update yesterday the game dont run, again.. last week this happen as well me and many others disconnect when select server. i...

    Started by polarisz‎, 08-17-2017 08:41 AM
    • Replies: 1
    • Views: 102
    08-17-2017, 12:32 PM Go to last post
  14. HAAAALLPPPP teh reset made my crops vanish!

    Yesterday morning I bought 100 black pepper seeds from the vocation badge shop, at a total cost of 18 thousand voc badges. I planted them all and...

    Started by Alinora‎, 08-17-2017 10:38 AM
    • Replies: 0
    • Views: 78
    08-17-2017, 10:38 AM Go to last post
  15. game dont load

    Someone managed to correct the error of not being able to log in (glyph does not update the game and disconnect in the server selection). If it...

    Started by polarisz‎, 08-16-2017 03:48 PM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 98
    08-16-2017, 11:52 PM Go to last post
  16. Game not loading up AGAIN.

    So, anyone else game not loading after you click play again just like last week? Like seriously in 1 week how does this happen twice?

    Started by Byrning‎, 08-16-2017 04:08 AM
    1 Archeage Team Post(s)
    • Replies: 8
    • Views: 186
    08-16-2017, 11:50 PM Go to last post
  17. Double download

    why does the game download twice when i get it through steam? i use steam since it's a little bit more stable than the standalone (that is, i don't...

    Started by gruffen2‎, 08-16-2017 11:39 AM
    • Replies: 2
    • Views: 102
    08-16-2017, 03:36 PM Go to last post
  18. Prevent steam glyph from auto-updating

    How do you prevent the steam version of glyph to not auto-update the game? It started doing this in the last update or the one before that and it...

    Started by SamKook‎, 08-16-2017 06:58 AM
    • Replies: 2
    • Views: 87
    08-16-2017, 07:42 AM Go to last post
  19. Error #2014 after the patch

    my main account was unable to login, while logging into the site works fine. Anyone else having trouble after the patch?

    Started by AleXiC94‎, 08-16-2017 02:50 AM
    • Replies: 0
    • Views: 75
    08-16-2017, 02:50 AM Go to last post
  20. Transfers Bug

    I've been trying to transfer my character from another server and it says my char is online. I already transfered some alts, and some friends did...

    Started by Khandake‎, 08-15-2017 06:43 PM
    • Replies: 3
    • Views: 143
    08-15-2017, 11:57 PM Go to last post

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