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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    69 Pages
    1 2 3 ... 69
    • Replies: 682
    • Views: 98,024
    Today, 06:32 AM Go to last post
  2. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    24 Pages
    1 2 3 ... 24
    18 Archeage Team Post(s)
    • Replies: 234
    • Views: 37,350
    10-19-2017, 01:41 AM Go to last post
  3. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 350873 Current version number - 351593 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 7,038
    10-29-2016, 09:02 AM Go to last post
  4. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 0
    • Views: 4,300
    03-18-2016, 01:11 PM Go to last post
  5. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 23,239
    07-17-2014, 08:31 AM Go to last post
  1. Quest marker display problem... maybe?

    My quests show as having an unknown location in the completed phase of the quest. It makes finding the quest turn in NPC a pain, just, a real pain....

    Started by FiDget‎, 01-01-2018 12:17 AM
    • Replies: 5
    • Views: 208
    Today, 01:27 PM Go to last post
  2. hello

    I wanted to know if they could help me put my archeage account and when I put in store to see the pattern days that I have left tells me that my...

    Started by matias‎, Yesterday 01:25 PM
    • Replies: 0
    • Views: 38
    Yesterday, 01:25 PM Go to last post
  3. Transfer Charcter

    I have a problem - I tried to move the character from the server to another one. It took away credits but the form did not move. What is going...

    Started by Grreenn‎, Yesterday 07:27 AM
    • Replies: 1
    • Views: 50
    Yesterday, 07:54 AM Go to last post
  4. EU Server Grey Screen is back AGAIN

    as title says, been playing whackamole all weekend between NA and EU servers and the grey screen issue with the log-in servers fix your crap please

    Started by Tetchy‎, Yesterday 06:37 AM
    2 Pages
    1 2
    • Replies: 10
    • Views: 261
    Yesterday, 07:18 AM Go to last post
  5. Serveur Eanna inaccessible aujourd'hui

    hi gray screen near character selection, the problem is the same as for US servers

    Started by Milapa‎, Yesterday 06:40 AM
    • Replies: 0
    • Views: 34
    Yesterday, 06:40 AM Go to last post
  6. Serveur Eanna inaccessible aujourd'hui

    hi écran gris près sélection du personnage, le problème est le même que pour les serveurs US

    Started by Milapa‎, Yesterday 06:40 AM
    • Replies: 0
    • Views: 23
    Yesterday, 06:40 AM Go to last post
  7. Character Slot Unavailable

    I deleted a character in "Vengeance" and dced and when I reconnected, I was unable to create a new character. In the Server Selection screen, it...

    Started by Cris2opher‎, Yesterday 04:17 AM
    • Replies: 0
    • Views: 31
    Yesterday, 04:17 AM Go to last post
  8. Unhappy Invisible character in renckoning

    hello i have 1 character in aranzeb and 1 in renckoning the server select screen shows that i have 2 characters in renckoning so now i cant...

    Started by taalia‎, 01-14-2018 08:43 PM
    • Replies: 0
    • Views: 47
    01-14-2018, 08:43 PM Go to last post
  9. Lost 3 Scarecrow

    Hi, I lost my 3 Scarecrow Garden completely and not currently have an Scarecrow Farm. I left the game long ago and I remember that after my...

    Started by heavymetalextreme‎, 01-13-2018 11:49 AM
    • Replies: 1
    • Views: 42
    01-13-2018, 11:54 AM Go to last post
  10. Paid Character Transfer Error

    I bought the credits and the Character Paid Transfer and with all the necessary requirements, but when I clicked to transfer from Thunderwing to...

    Started by Drakeniar‎, 01-13-2018 10:38 AM
    • Replies: 0
    • Views: 45
    01-13-2018, 10:38 AM Go to last post
  11. Patron Time Didn't Apply Correctly

    Ok, I could be stupid, but lets look here December 3 + 30 Days would take us to 2 Jan On 2 Jan got 10 Days (this would take us to 12 Jan) On...

    Started by jahlon‎, 01-12-2018 04:27 AM
    • Replies: 3
    • Views: 113
    01-12-2018, 02:14 PM Go to last post
  12. Error 1004

    Got a new SSD and i am trying to install AA onto it but after the base game is downloaded i keep getting the error 1004. Right after it gives me...

    Started by DutchyDutch‎, 12-30-2017 11:15 PM
    • Replies: 2
    • Views: 182
    01-12-2018, 11:49 AM Go to last post
  13. 117/5000 launch of the game impossible

    hi impossible to launch the game, black screen after the selection of the character. server Aranzeb.

    Started by Kodyth‎, 01-12-2018 03:12 AM
    • Replies: 1
    • Views: 103
    01-12-2018, 03:53 AM Go to last post
  14. Archeage eating all HDD and it is not the known issues

    Hello, I couldnt play today, game freeze and stop responding, then I saw "drive C no space" message and wow I start searching google and I read...

    Started by Oyranos‎, 01-05-2018 10:10 AM
    • Replies: 1
    • Views: 114
    01-11-2018, 08:22 PM Go to last post
  15. Patron gone

    #1033202 I have payed patron and still a few days remaing from other purchase and now its gone. Need a fix. Thanks!

    Started by Wadheks‎, 01-11-2018 01:17 PM
    • Replies: 0
    • Views: 50
    01-11-2018, 01:17 PM Go to last post
  16. Angry Transfer failed

    So me and several people are getting failed transferred contact support whats the deal especialy since yall collected the credits. don't care about...

    Started by Gbgod‎, 12-30-2017 06:41 AM
    • Replies: 2
    • Views: 184
    01-09-2018, 09:03 AM Go to last post
  17. Post verification error


    Started by sonhol‎, 01-09-2018 05:55 AM
    • Replies: 0
    • Views: 58
    01-09-2018, 05:55 AM Go to last post
  18. Support Center

    Yo, I'm losing hope about this game. Tried to be patience but I couldn't anymore. My ticket never get an answer again since 3 months ago. They...

    Started by Fawkes‎, 01-04-2018 03:55 PM
    • Replies: 1
    • Views: 112
    01-08-2018, 07:14 PM Go to last post
  19. Lost patron ingame

    Lost my patron in game, yet my glyph account says I still have 5 more days left, halp. Edit: it came back all of a sudden, ticket not answered so...

    Started by Prophe‎, 01-06-2018 08:39 AM
    • Replies: 2
    • Views: 138
    01-08-2018, 10:12 AM Go to last post
  20. Clarification of macroing policy with Logitech mouse

    I'm using my extra buttons to do Alt+Key for self healing. While I searched for past posts about this subject I noticed some mixed info. Is the use...

    Started by hexxatic‎, 01-05-2018 12:16 PM
    • Replies: 2
    • Views: 220
    01-05-2018, 11:25 PM Go to last post

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