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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    67 Pages
    1 2 3 ... 67
    • Replies: 661
    • Views: 66,140
    Yesterday, 03:06 PM Go to last post
  2. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    24 Pages
    1 2 3 ... 24
    18 Archeage Team Post(s)
    • Replies: 232
    • Views: 26,179
    04-30-2017, 04:57 PM Go to last post
  3. Sticky Thread Sticky: Blue Salt Brotherhood Questline Changes

    Adventurers and future farmers, As you have probably noticed since Dread Prophecies launched, the questline involving the Blue Salt Brotherhood...

    Started by Scapes‎, 05-12-2015 06:21 PM
    2 Pages
    1 2
    2 Archeage Team Post(s)
    • Replies: 19
    • Views: 33,169
    03-21-2017, 01:21 AM Go to last post
  4. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 336253 Current version number - 336598 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 4,162
    10-29-2016, 09:02 AM Go to last post
  5. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 0
    • Views: 2,797
    03-18-2016, 01:11 PM Go to last post
  6. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 21,744
    07-17-2014, 08:31 AM Go to last post
  1. Blocking NPC

    hello GM, I want to ask, are blocking NPC is a crime ? because, this guy always doing this every day, now I'm losing my temper and make peoples...

    Started by bangsatan‎, Today 09:00 PM
    • Replies: 0
    • Views: 1
    Today, 09:00 PM Go to last post
  2. Ticket's getting old...

    Made a ticket about a lost event tribute nearly 3 days ago. Celestrata said there was a 1-2 day relief period for things like this to be solved by...

    Started by Blackberry‎, Today 04:41 PM
    • Replies: 0
    • Views: 22
    Today, 04:41 PM Go to last post
  3. Exclamation Patron status is undead: it looks active from the website, but it's not active in game

    Detailed information is available in ticket 914991. I'm posting on behalf of my wife, who still has four months left on her Patron subscription. ...

    Started by Gur‎, Today 08:11 AM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 44
    Today, 02:44 PM Go to last post
  4. Ticket 913324 rubbish answer

    Hi, I was listing Bloomfangs to sell, accidentally opened one and made a ticket immediately. Stupid copy pasta reply that you can't help me,...

    Started by MonolithD‎, 05-21-2017 09:09 PM
    • Replies: 5
    • Views: 408
    Today, 11:34 AM Go to last post
  5. Request #914129

    Can I get an reply to this? its been nearly 48 hours since the ticket was submitted and nearly 55 hours since the incident.

    Started by rollback‎, Yesterday 02:35 PM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 99
    Today, 12:26 AM Go to last post
  6. Suspected activity detected.

    I was moving packs for a friend on my speedboat and once I rrived to the gold trader I used vicious implosion after activatfing bloodlust and I...

    Started by scareye‎, Yesterday 11:18 AM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 92
    Yesterday, 11:10 PM Go to last post
  7. Windows 10 lag while it's loading Archeage.

    When I start ArcheAge from Glyph, Windows 10 become extremely lag ( can not do anything) until ArcheAge open Trion's logo. ~5m It happened few week...

    Started by xerev‎, 05-21-2017 08:07 PM
    • Replies: 7
    • Views: 218
    Yesterday, 10:26 AM Go to last post
  8. Thumbs up Golden Ticket Mess...

    For anyone interested... Bought a wrapped multi bench from the auction house before they told us about the mess up with the free tokens. Could...

    Started by LightningPaws‎, 05-20-2017 12:08 PM
    • Replies: 4
    • Views: 279
    Yesterday, 01:58 AM Go to last post
  9. What sense does this make?

    For years I have believed that companies are in business to make money. Now I'm not so sure. Why would a company post instructions on how to...

    Started by dumbo‎, 05-21-2017 12:45 PM
    • Replies: 4
    • Views: 345
    05-21-2017, 10:20 PM Go to last post
  10. Golden Token was YOUR screw up

    So, I like many others, bought a moby fishing boat with my golden token that was presented to me. I started outfitting it, and the servers came...

    Started by Remee‎, 05-21-2017 06:35 PM
    • Replies: 0
    • Views: 195
    05-21-2017, 06:35 PM Go to last post
  11. Bloomfang Caused Suspicious Activity Debuff

    The title, pretty much. Spawned it on a Merchant Schooner and I got the debuff instantly. I submitted a ticket 5 hours ago with no responses and the...

    Started by Shaiye‎, 05-21-2017 01:12 PM
    • Replies: 2
    • Views: 92
    05-21-2017, 02:19 PM Go to last post
  12. Golden Token Refund?

    I bought a golden token off the AH when they were in the game and I have had a ticket open for 3 days now and I would like my gold back soon because...

    Started by Snickas‎, 05-21-2017 01:46 PM
    • Replies: 0
    • Views: 73
    05-21-2017, 01:46 PM Go to last post
  13. Post "A Juror's Right" & "Witness Protection" Bug

    I cant take "A Juror's Right" or "Witness Protection", its bug and i dont have any quest from "Honorpoint NPC" Now i cant enter Trails because the...

    Started by G5ive‎, 05-21-2017 01:55 AM
    • Replies: 0
    • Views: 79
    05-21-2017, 01:55 AM Go to last post
  14. Can't switch from DirectX 9 to DirectX 11

    I'm getting the floating eyes and hair bug, where my character is missing except for those items. I've tried every other fix that I've seen in the...

    Started by Fallout12‎, 09-19-2014 10:38 PM
    2 Pages
    1 2
    • Replies: 16
    • Views: 5,370
    05-20-2017, 04:00 AM Go to last post
  15. suspected user debuff

    It was suggested that I post in here as it seems you don't answer support tickets in a reasonable amount of time. I got the suspicious user debuff...

    Started by Zombiemaker‎, 05-19-2017 10:56 PM
    • Replies: 0
    • Views: 88
    05-19-2017, 10:56 PM Go to last post
  16. Character Export to 3DS Max ?

    So i wanted to start a little project with my character from archeage. the project is to make some custom wallpaper that cannot be done ingame. so my...

    Started by Hektixx‎, 02-13-2015 01:06 PM
    • Replies: 1
    • Views: 284
    05-19-2017, 06:11 PM Go to last post
  17. Glyph Errors After Maintenance

    My family member is getting #2025 glyph errors after they took down the server and hasn't been able to log back in. She sent a ticket but it'll...

    Started by anutger‎, 05-18-2017 08:01 PM
    1 Archeage Team Post(s)
    • Replies: 8
    • Views: 369
    05-19-2017, 04:48 PM Go to last post
  18. Question windows update and our little game

    I have noticed something super strange lately. I frequently tab out of my game to check other things I'm doing, and within the last few weeks I have...

    Started by Kyliani‎, 05-18-2017 11:09 PM
    • Replies: 0
    • Views: 79
    05-18-2017, 11:09 PM Go to last post
  19. treehouse abandoned??

    Hello. I am Sewer from morpheus. i have a treehouse in Halcycona that never shows "recovering oak tree". Instead it always is an "abandoned oak...

    Started by sewer‎, 05-18-2017 02:27 PM
    • Replies: 0
    • Views: 107
    05-18-2017, 02:27 PM Go to last post
  20. Unable to Patch 05/17/17 Patch

    I am attempting to patch a small 88 meg patch but it errors out and will not let me play. What is it that you developers do on your end that when...

    Started by Nava327‎, 05-18-2017 06:01 AM
    • Replies: 0
    • Views: 90
    05-18-2017, 06:01 AM Go to last post

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