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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    69 Pages
    1 2 3 ... 69
    • Replies: 688
    • Views: 105,009
    03-22-2018, 08:04 AM Go to last post
  2. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    24 Pages
    1 2 3 ... 24
    18 Archeage Team Post(s)
    • Replies: 237
    • Views: 39,460
    03-13-2018, 10:16 AM Go to last post
  3. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 372700 Current version number - 373911 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 7,823
    10-29-2016, 09:02 AM Go to last post
  4. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 0
    • Views: 4,595
    03-18-2016, 01:11 PM Go to last post
  5. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 23,518
    07-17-2014, 08:31 AM Go to last post
  1. Transfer Failed

    This morning I tried to make a transfer to European servers, but I withdrew credits and the character stayed on the same server. Please, please...

    Started by Unded‎, 03-03-2018 01:45 PM
    • Replies: 2
    • Views: 133
    Yesterday, 06:07 PM Go to last post
  2. transfer failed

    my transfer failed on 1/15 i was refunded my credits but now when i try to transfer it just says transfer failed and doesnt even give me an option to...

    Started by Blister‎, Yesterday 03:23 PM
    • Replies: 0
    • Views: 25
    Yesterday, 03:23 PM Go to last post
  3. Will Trion win trading in Navals?

    Hello All, So I've seen this enough that I'm guessing it's a major problem. I queue up for navals, get in, and someone grabs the wheel and sits...

    Started by Glavus‎, Yesterday 09:19 AM
    • Replies: 1
    • Views: 45
    Yesterday, 09:34 AM Go to last post
  4. Exclamation Expired patron buff despite buying patron with credits

    I've bought a patron using credits on my account. In the status history it says, that the status is active and that I have 30 days more to use....

    Started by Ellalith‎, Yesterday 08:49 AM
    • Replies: 0
    • Views: 18
    Yesterday, 08:49 AM Go to last post
  5. Unable to complete your purchase!

    Tried to purchase a credit pack but instead got "Unable to complete your purchase!" Sent a support ticket and waiting for a reply. I see no live chat...

    Started by Incarnatus‎, Yesterday 07:48 AM
    • Replies: 1
    • Views: 19
    Yesterday, 08:00 AM Go to last post
  6. Lightbulb Library Ayanad Earring Quest line DONT RESET, REVOLT.

    Hello, Am here because i think and many other people think that if you're on the quest line of the library ayanad earring you should be able to...

    Started by blueeyes‎, 03-21-2018 04:29 PM
    • Replies: 4
    • Views: 198
    Yesterday, 07:31 AM Go to last post
  7. credit bought

    hello, last night i bought $49.99 usd worth of credits and today when i called to check on my balance it says you guys took $57.99...... is this...

    Started by m3yham‎, 03-22-2018 01:14 PM
    • Replies: 0
    • Views: 47
    03-22-2018, 01:14 PM Go to last post
  8. Cant Join At EU

    Hello guys i need some help..i have the pack and i am trying to connect to make my char on the new fresh start servers that will come up at 5th...

    Started by MinatoQQQ‎, 03-20-2018 12:44 PM
    1 Archeage Team Post(s)
    • Replies: 6
    • Views: 149
    03-21-2018, 09:09 AM Go to last post
  9. System messages after server merge with items lost

    Hello today i lost items from my mailbox that were sent to me after server merge from system with all items from my properties. This was over 4...

    Started by evilmuke‎, 03-06-2018 02:24 PM
    5 Pages
    1 2 3 ... 5
    • Replies: 40
    • Views: 1,828
    03-20-2018, 07:41 PM Go to last post
  10. cant log onto server

    went fishing this morning. got dc'd as usual in the middle of the comp... Since then I have been unable to log back into game. I can log in...

    Started by emeraldscar‎, 03-17-2018 06:59 PM
    • Replies: 2
    • Views: 77
    03-20-2018, 03:35 PM Go to last post
  11. Credits from remastered server

    On Korean servers if you created a new character on the remastered server, delete the character from that server , you can make a new character at...

    Started by Lexaz‎, 03-19-2018 12:49 PM
    • Replies: 0
    • Views: 55
    03-19-2018, 12:49 PM Go to last post
  12. Long time not used account found banned

    Hi, I stop using my account long time ago (may be over 1-2 years), now return and found my account banned. Can you please help?

    Started by szar‎, 03-19-2018 06:37 AM
    • Replies: 2
    • Views: 67
    03-19-2018, 08:07 AM Go to last post
  13. Unable to switch from Hirani to Nuian

    I purchased the pack to pre-register for the fresh start servers coming this April 5th, b ut ran into a problem. I made my character and named...

    Started by Yiffer‎, 03-17-2018 05:40 PM
    • Replies: 1
    • Views: 108
    03-17-2018, 09:21 PM Go to last post
  14. Angry transfer failed

    Requested a server transfer 2 days ago, it failed, my credits were taken away, wrote a ticket to support for which I still didn't get a reply. The...

    Started by alexia‎, 03-16-2018 02:35 PM
    • Replies: 0
    • Views: 56
    03-16-2018, 02:35 PM Go to last post
  15. Exclamation Game closes unexpectedly/randomly

    I've had this issue off and on with Archeage since its release. Sometimes, for seemingly no reason, the client will just close with no warning, no...

    Started by manastars‎, 03-15-2018 01:21 PM
    • Replies: 0
    • Views: 73
    03-15-2018, 01:21 PM Go to last post
  16. Wrongly reported for suspicious activity.

    REQUEST #1055914 I WAS REPORTED FOR SUSPICIOUS ACTIVITY Today at 13:41 Someone reported me for suspicious activity as I was turning in packs at...

    Started by DevilsTrap‎, 03-10-2018 12:59 PM
    • Replies: 0
    • Views: 104
    03-10-2018, 12:59 PM Go to last post
  17. Xfer failed??

    Tried to transfer my toon and get told xfer failed but it took my credits please fix this ticket #1055386

    Started by Koalarear‎, 03-09-2018 02:07 PM
    • Replies: 4
    • Views: 105
    03-09-2018, 03:57 PM Go to last post
  18. Loading in has slowed down

    So a few days ago, I notice that the game started to take longer to load. I especially notice it when loading into the game from character selection....

    Started by Blackmetalone‎, 03-07-2018 12:59 AM
    • Replies: 2
    • Views: 136
    03-08-2018, 10:45 PM Go to last post
  19. Game crashing when typing on Auction House

    I have a new computer with a fresh installation of Windows 10 and Archeage. Everything works fine except that the game crashes when I try to type in...

    Started by Musei‎, 03-08-2018 12:19 AM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 130
    03-08-2018, 01:05 PM Go to last post
  20. Cant buy patron with credits

    Been playing since start and been using credits as a way to get my patron. well patron ran out yesterday got the message in my email so like every...

    Started by LordFalconX‎, 03-07-2018 05:51 AM
    2 Pages
    1 2
    • Replies: 10
    • Views: 384
    03-07-2018, 06:27 PM Go to last post

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