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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    69 Pages
    1 2 3 ... 69
    • Replies: 682
    • Views: 98,576
    01-16-2018, 06:32 AM Go to last post
  2. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    24 Pages
    1 2 3 ... 24
    18 Archeage Team Post(s)
    • Replies: 234
    • Views: 37,516
    10-19-2017, 01:41 AM Go to last post
  3. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 350873 Current version number - 351593 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 7,106
    10-29-2016, 09:02 AM Go to last post
  4. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 0
    • Views: 4,320
    03-18-2016, 01:11 PM Go to last post
  5. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 23,257
    07-17-2014, 08:31 AM Go to last post
  1. Account Hacked - Trion responding with "meh"

    So yesterday, while I was at work, someone hacked my account and stole a number of valuable items including my erenor club that I spent the better...

    Started by Redlily‎, Yesterday 10:51 AM
    2 Pages
    1 2
    • Replies: 16
    • Views: 501
    Yesterday, 10:39 PM Go to last post
  2. Exclamation "Try out your new ride" incompletable!

    The quest "Try out your new ride" requires to summon a farm cart (by using given design, by NPC). When I click on it, it says "You cannot use this"....

    Started by Elzabet‎, 12-13-2017 06:43 AM
    • Replies: 3
    • Views: 569
    Yesterday, 01:24 PM Go to last post
  3. Exclamation how to reclaim questing farm designs

    how do I go about getting my 8 x8 and 16 x 16 back because I have been off the game for along time and over time I lost my 8 x 8 my 16 also was...

    Started by absolem‎, 01-19-2018 01:47 PM
    • Replies: 1
    • Views: 56
    Yesterday, 11:41 AM Go to last post
  4. Black Screen on log in

    I am getting a black screen that last about 5 minutes then finally the screen comes up where the server select is but no servers are there, only that...

    Started by Sakrateri‎, Yesterday 09:26 AM
    • Replies: 0
    • Views: 40
    Yesterday, 09:26 AM Go to last post
  5. transfer failed serve thunderwings >>> vengence

    I made a transfer of the thunderwings to the vengence, the credit was debited from the account, but the transfer was not made. I'm wasting time in...

    Started by llkykyoll‎, 01-18-2018 04:58 PM
    • Replies: 2
    • Views: 55
    01-19-2018, 08:58 AM Go to last post
  6. can't log in constant black screen

    I can't log in I keep getting a black screen when i go past the splash screen and the trion logo..

    Started by Daelus‎, 01-19-2018 07:39 AM
    • Replies: 3
    • Views: 43
    01-19-2018, 08:50 AM Go to last post
  7. Missing about 40-50 titles since 4.0 patch

    (Not sure if this is the right forum category for this, anyways) Since the 4.0 patch I've been missing alot (I don't know the exact number but...

    Started by Nikitah‎, 01-19-2018 07:45 AM
    • Replies: 0
    • Views: 56
    01-19-2018, 07:45 AM Go to last post
  8. Angry Currently ineligible for transfer.

    I am trying to move a character. FAECRIMSONWOLF from Reckoning server to Vengeance.. But it keeps saying that I have an auction house listing. That...

    Started by Faelaa‎, 01-18-2018 06:54 PM
    • Replies: 0
    • Views: 44
    01-18-2018, 06:54 PM Go to last post
  9. Authentication failed

    Whenever I start the game (not glyph, glyph works fine), I get "Authentication failed. If the problem persists, submit a help request to our support...

    Started by Madur‎, 01-18-2018 05:50 PM
    • Replies: 1
    • Views: 49
    01-18-2018, 06:21 PM Go to last post
  10. Can't sign in

    Nvm Issue is fixed apparently?

    Started by Jackalope‎, 01-18-2018 04:04 PM
    • Replies: 0
    • Views: 44
    01-18-2018, 04:04 PM Go to last post
  11. celestrata

    I wanted to know if they could help me put my archeage account and when I put in store to see the pattern days that I have left tells me that my...

    Started by matias‎, 01-18-2018 11:29 AM
    • Replies: 0
    • Views: 59
    01-18-2018, 11:29 AM Go to last post
  12. Europe Server Select screen?

    Hi. Can't load into the server select screen on european region. This happens on both my computers and I have no issues login into my toons on NA....

    Started by Kharabakh‎, 03-17-2017 05:07 AM
    24 Pages
    1 2 3 ... 24
    • Replies: 232
    • Views: 13,747
    01-18-2018, 09:22 AM Go to last post
  13. Exclamation Payment error, please help me...

    I have no idea which forum this is supposed to go in, since there doesn't seem to be any technical issue forum. Anyway, I want to change my...

    Started by Kanra‎, 01-17-2018 05:53 PM
    • Replies: 0
    • Views: 69
    01-17-2018, 05:53 PM Go to last post
  14. AN Coin non delivery

    I just bought 2 AN coins from the vocation shop and never received them. Needless to say I'm not a happy camper right now. Can you please look into...

    Started by Leisa‎, 01-17-2018 03:31 AM
    • Replies: 2
    • Views: 72
    01-17-2018, 07:05 AM Go to last post
  15. Archeage Trademark

    Can I use game screenshots in T-Shirt design? Or it is copyright violation?

    Started by Tolkoton‎, 01-17-2018 05:17 AM
    • Replies: 3
    • Views: 66
    01-17-2018, 07:01 AM Go to last post
  16. Quest marker display problem... maybe?

    My quests show as having an unknown location in the completed phase of the quest. It makes finding the quest turn in NPC a pain, just, a real pain....

    Started by FiDget‎, 01-01-2018 12:17 AM
    • Replies: 5
    • Views: 257
    01-16-2018, 01:27 PM Go to last post
  17. hello

    I wanted to know if they could help me put my archeage account and when I put in store to see the pattern days that I have left tells me that my...

    Started by matias‎, 01-15-2018 01:25 PM
    • Replies: 0
    • Views: 58
    01-15-2018, 01:25 PM Go to last post
  18. Transfer Charcter

    I have a problem - I tried to move the character from the server to another one. It took away credits but the form did not move. What is going...

    Started by Grreenn‎, 01-15-2018 07:27 AM
    • Replies: 1
    • Views: 70
    01-15-2018, 07:54 AM Go to last post
  19. EU Server Grey Screen is back AGAIN

    as title says, been playing whackamole all weekend between NA and EU servers and the grey screen issue with the log-in servers fix your crap please

    Started by Tetchy‎, 01-15-2018 06:37 AM
    2 Pages
    1 2
    • Replies: 10
    • Views: 323
    01-15-2018, 07:18 AM Go to last post
  20. Serveur Eanna inaccessible aujourd'hui

    hi gray screen near character selection, the problem is the same as for US servers

    Started by Milapa‎, 01-15-2018 06:40 AM
    • Replies: 0
    • Views: 54
    01-15-2018, 06:40 AM Go to last post

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