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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    66 Pages
    1 2 3 ... 66
    • Replies: 655
    • Views: 63,098
    04-24-2017, 11:16 PM Go to last post
  2. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    24 Pages
    1 2 3 ... 24
    18 Archeage Team Post(s)
    • Replies: 231
    • Views: 24,939
    03-25-2017, 07:50 PM Go to last post
  3. Sticky Thread Sticky: Blue Salt Brotherhood Questline Changes

    Adventurers and future farmers, As you have probably noticed since Dread Prophecies launched, the questline involving the Blue Salt Brotherhood...

    Started by Scapes‎, 05-12-2015 06:21 PM
    2 Pages
    1 2
    2 Archeage Team Post(s)
    • Replies: 19
    • Views: 32,171
    03-21-2017, 01:21 AM Go to last post
  4. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 336253 Current version number - 336598 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 3,898
    10-29-2016, 09:02 AM Go to last post
  5. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 0
    • Views: 2,675
    03-18-2016, 01:11 PM Go to last post
  6. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 21,587
    07-17-2014, 08:31 AM Go to last post
  1. Bought $100 pack....no bonus....

    Delete.

    Started by Waltorious‎, Today 06:53 PM
    • Replies: 0
    • Views: 2
    Today, 06:53 PM Go to last post
  2. New EULA allows Trion to remote access our pc?

    Why would this ever be needed and why would anyone allow this? I think I just stopped playing. What a shame, I had just come back.

    Started by OffySmash‎, Today 09:26 AM
    1 Archeage Team Post(s)
    • Replies: 4
    • Views: 182
    Today, 06:43 PM Go to last post
  3. trying to buy credits. Keep getting denied. Its on your end. Please help

    Im trying to buy the $100 pack now that the bonus items are available again. I keep getting denied even though its the same info Ive used for years....

    Started by lazyyy‎, Today 06:02 PM
    • Replies: 0
    • Views: 21
    Today, 06:02 PM Go to last post
  4. ticket # 900481

    can someone please look at this ticket. I am losing over a thousand gold a day because of this not to mention tons of vocation. After all of my...

    Started by Barnboy‎, Today 04:43 PM
    • Replies: 0
    • Views: 27
    Today, 04:43 PM Go to last post
  5. bought credits over an hour ago for stupid sale, and its status is pending, but others went through

    bought credits over an hour ago for stupid sale, and its status is pending, but others went through give me my creds or refund my money cashgrabbers

    Started by Swipey‎, Today 12:05 PM
    2 Archeage Team Post(s)
    • Replies: 6
    • Views: 131
    Today, 04:14 PM Go to last post
  6. Lost days of patron

    I lost about 100 days of PATON. I have Active Time Remaining: 19 Days, and yesterday I had about 119 days. On the second account I have 97 days...

    Started by Bubupl‎, Today 03:37 PM
    • Replies: 0
    • Views: 36
    Today, 03:37 PM Go to last post
  7. Patron Status not showing

    I have paid off my patron, i have the purchase receipt. I still have 28 more days of patron and its not showing on my character, i have now lost over...

    Started by Pheonix1‎, 04-13-2017 06:21 PM
    2 Pages
    1 2
    2 Archeage Team Post(s)
    • Replies: 10
    • Views: 309
    Today, 03:28 PM Go to last post
  8. "Your PayPal account is registered with a different country"

    Hello, I'm from Brasil and I need to change my country in order to buy a Patreon on ArcheAge, but I can't find where I can change the country. ...

    Started by CapetaDoMal‎, Today 03:21 PM
    • Replies: 0
    • Views: 17
    Today, 03:21 PM Go to last post
  9. Exclamation The Gods Have Disconnected You

    Hello ArcheAge Community, I've been having an issue for months now and to no resolve... I've contacted TRION about the matter and their tech...

    Started by Dimmizer‎, Yesterday 07:01 PM
    1 Archeage Team Post(s)
    • Replies: 6
    • Views: 109
    Today, 08:03 AM Go to last post
  10. Unhappy Bugged Leadership

    Hello, I'm having an in issue with my leadership. It does not change (up or down, current or cumulative.) It's been like this since I...

    Started by Ruik‎, Yesterday 04:22 PM
    • Replies: 0
    • Views: 33
    Yesterday, 04:22 PM Go to last post
  11. Windows 10 CREATOR UPDATE - Any issues? Please post them in detail here!

    Hello everyone! Windows 10 has been working very well with ArcheAge and all of our other games. However, the recent Win 10 Creator's Update has...

    Started by Celestrata Bloodsong‎, Yesterday 01:44 PM
    1 Archeage Team Post(s)
    • Replies: 0
    • Views: 53
    Yesterday, 01:44 PM Go to last post
  12. Post Failed to Load Game Data error -> Patch numbers

    Current patch number (26-04-2017): 336598 Last patch number (19-04-2017): 336253 Older patch numbers ...

    Started by Alicechan‎, 01-09-2017 06:03 PM
    3 Pages
    1 2 3
    • Replies: 29
    • Views: 3,489
    Yesterday, 10:44 AM Go to last post
  13. Europe Server Select screen?

    Hi. Can't load into the server select screen on european region. This happens on both my computers and I have no issues login into my toons on NA....

    Started by Kharabakh‎, 03-17-2017 05:07 AM
    23 Pages
    1 2 3 ... 23
    • Replies: 228
    • Views: 8,533
    Yesterday, 06:03 AM Go to last post
  14. In-Game Mail disappeared?

    So I got back a few days after being away for about 6months because of school and all, but when I got back I lost all my mail including 1,000 gold +...

    Started by Nyxxian‎, 04-21-2017 08:31 AM
    • Replies: 4
    • Views: 117
    04-25-2017, 11:08 PM Go to last post
  15. Why cant pay with paypal

    Hi , i am new in archeage and i wish buy patron but cant pay with paypal and cant registry mi visa electron , why? , anyone use visa electron? need...

    Started by Damasceno‎, 04-25-2017 02:43 PM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 59
    04-25-2017, 04:57 PM Go to last post
  16. Exclamation ArcheAge Suddenly Attacked by AntiVirus- Wont launch at all?

    So both my account/computer and another account/computer in this household experienced a bug or problem today. Within minutes of one another the...

    Started by PhillTheFab‎, 04-24-2017 01:39 PM
    2 Archeage Team Post(s)
    • Replies: 3
    • Views: 142
    04-25-2017, 08:39 AM Go to last post
  17. Can't multi-box black screen when I try

    Since the update recently I can no longer multi-box or load a second account while my first account is logged in. It gives me a black screen when I...

    Started by Jackalope‎, 04-20-2017 04:03 PM
    • Replies: 1
    • Views: 64
    04-25-2017, 07:18 AM Go to last post
  18. REQUEST #868199 please look @ it

    Thanks!

    Started by Gadhelyn‎, 04-21-2017 01:10 PM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 71
    04-21-2017, 02:16 PM Go to last post
  19. Unable to apply updates error #1005

    Hi, so i downloaded the game up to 15 seconds left, at 15 seconds it stopped and gave me that error, now when i click update this error pops up. I...

    Started by Strider06‎, 04-26-2014 05:00 PM
    15 Pages
    1 2 3 ... 15
    5 Archeage Team Post(s)
    • Replies: 146
    • Views: 184,878
    04-20-2017, 09:00 PM Go to last post
  20. Patron bug

    Hello,my patron is bugged for 5 days already.Everything is ok on the site,the active remaining days are passing but my patron is not working in...

    Started by Ciupa‎, 04-16-2017 04:08 PM
    1 Archeage Team Post(s)
    • Replies: 5
    • Views: 212
    04-20-2017, 08:28 AM Go to last post

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