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Forums: Game & Account Support

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  1. Exclamation Sticky Thread Sticky: Patron Issue - Account Information needed

    It seems like multiple people are having issues and I just got one today - one of my accounts had 30 days patron left - but log in and no patron buff...

    Started by Desiac‎, 11-29-2018 06:49 PM
    79 Pages
    1 2 3 ... 79
    • Replies: 782
    • Views: 30,177
    Today, 04:33 AM Go to last post
  2. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    77 Pages
    1 2 3 ... 77
    • Replies: 767
    • Views: 129,273
    04-23-2019, 08:04 AM Go to last post
  3. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    26 Pages
    1 2 3 ... 26
    18 Archeage Team Post(s)
    • Replies: 258
    • Views: 49,750
    04-12-2019, 06:16 AM Go to last post
  4. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 3
    • Views: 6,531
    02-09-2019, 10:22 AM Go to last post
  5. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 391863 Current version number - 392755 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 11,205
    10-29-2016, 09:02 AM Go to last post
  6. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 25,346
    07-17-2014, 08:31 AM Go to last post
  1. Exclamation Transfer didn't work, need help asap.

    I wanna transfer my character to another server, but the server transfer service didn't work. No selectable character, only the loading indicator...

    Started by Chan‎, 04-21-2019 01:00 AM
    • Replies: 3
    • Views: 143
    Today, 02:24 AM Go to last post
  2. Mails Removed

    hi, i want to ask u why u remove the demolition notice of the merge server? u tell to us they remain on mailbox for 1 year…. this morning i have,...

    Started by Brambal‎, 04-15-2019 12:50 PM
    6 Pages
    1 2 3 ... 6
    4 Archeage Team Post(s)
    • Replies: 56
    • Views: 3,671
    Yesterday, 10:24 PM Go to last post
  3. Im not gettting my paid Apex

    I sent it on my acc. in jakar. Please look into it. ty EDIT: Apex got retrieved. Problem solved THANK YOU VERY MUCH !!!!!

    Started by Nerv‎, Yesterday 12:52 PM
    • Replies: 0
    • Views: 44
    Yesterday, 12:52 PM Go to last post
  4. Trying to recover account

    I have a ticket open # 1205975 . I just want assistance recovering an account so I can return to the game. Thanks

    Started by angelish‎, Yesterday 03:21 AM
    • Replies: 0
    • Views: 57
    Yesterday, 03:21 AM Go to last post
  5. [Resolved] Wrong Account for Steam Pack

    Dear Support Team I bought the Legends Return Starter Pack on Steam but i got it on the wrong account. I dont used it, can you please change it...

    Started by Minata‎, 03-07-2019 09:41 AM
    2 Pages
    1 2
    • Replies: 14
    • Views: 727
    Yesterday, 03:14 AM Go to last post
  6. Bought apex, didn't get in mail

    Hi, I bought an apex today from the website. The transaction went through, yet I didn't get the apex in mail. So I tried to buy another one, same...

    Started by Pandaru‎, 04-23-2019 11:02 PM
    • Replies: 0
    • Views: 44
    04-23-2019, 11:02 PM Go to last post
  7. Lost farms + chests and everything in them ingame, looking for reason to come back.

    Hello, i'm Mysticsword, an old Archeage player (since day 1 - Initially Orchidna, then Anthalon, now Jakar) who, due to certain PC issues (burnt down...

    Started by Mysticmaster‎, 03-26-2019 02:45 PM
    2 Pages
    1 2
    • Replies: 10
    • Views: 549
    04-23-2019, 12:54 PM Go to last post
  8. Quest try out your new ride

    So I got the farm cart chroma and the quest wont complete with it, is there a way to revert the chroma cart back to the normal one? D:

    Started by Julay‎, 04-23-2019 01:26 AM
    • Replies: 0
    • Views: 58
    04-23-2019, 01:26 AM Go to last post
  9. name change not working

    on my other account, i am attempting to do a name change. i have sufficient credits, but when i click the option, the new page where i would choose...

    Started by Schmendrick‎, 02-07-2019 05:59 PM
    4 Pages
    1 2 3 ... 4
    • Replies: 39
    • Views: 3,217
    04-21-2019, 01:20 AM Go to last post
  10. Help with deleting character

    hello, i just come back to the game and i cant play on Jakar because i already have 3 characters above lvl 30 so i have to wait 7 days to play with...

    Started by HuMa‎, 04-19-2019 06:06 AM
    • Replies: 6
    • Views: 150
    04-20-2019, 07:56 AM Go to last post
  11. IP Banned Error Code #2025

    My son decided to play his account he hasn't played in awhile, after trying several different passwords unsuccessfully our whole household is unable...

    Started by Shayshay‎, 04-19-2019 04:04 PM
    • Replies: 1
    • Views: 194
    04-19-2019, 10:02 PM Go to last post
  12. 3640 jail time

    Just returned to game after few months. I was depirated and obviously wanted so went to remove it through trial. Got hit with a 3640 hour jail...

    Started by Dyingbreed‎, 04-19-2019 11:32 AM
    • Replies: 5
    • Views: 136
    04-19-2019, 04:45 PM Go to last post
  13. Game crash at splash screen - Error message in post. Help!

    Hello, I am trying to start playing Archeage but the game is crashing at the initial loading splash screen after I hit Play in the launcher. I...

    Started by Rhuce‎, 04-19-2019 09:44 AM
    • Replies: 1
    • Views: 108
    04-19-2019, 10:01 AM Go to last post
  14. Account

    It has been over 1 week since I submitted my ticket about a stolen account. I updated my ticket per Djaya. I have loads of high value gear on my...

    Started by Omen Spy‎, 04-15-2019 03:07 PM
    • Replies: 2
    • Views: 144
    04-19-2019, 04:15 AM Go to last post
  15. Angry DC DC Lag

    Dc aftert dc after dc. log back in and dc yet again > really arte you going to address this or week after weke of this b.s. Lag lag and dc'ing...

    Started by AuGEM‎, 04-18-2019 09:02 PM
    • Replies: 0
    • Views: 59
    04-18-2019, 09:02 PM Go to last post
  16. Really low FPS

    Hi, After this server downtime my FPS has dropped to between 5-15. Changing graphic settings doesn't seem to make a difference, neither did updating...

    Started by Pandaru‎, 04-18-2019 11:42 AM
    • Replies: 1
    • Views: 75
    04-18-2019, 02:10 PM Go to last post
  17. Ticket--Please review

    I just wanted to not complain or disparage Gamigo etc. Please look at my tickets 1202853 and 1201346. they were generated 3-28 and 4-4. It would...

    Started by DWolf‎, 04-12-2019 09:34 AM
    • Replies: 3
    • Views: 174
    04-18-2019, 11:11 AM Go to last post
  18. WTF is going on with EU servers?

    For the past few hours I can't log in. I get "gods have disconnected you" and duplicate login message at server selection screen. Morover, the game...

    Started by Arrathor‎, 04-18-2019 07:40 AM
    • Replies: 0
    • Views: 225
    04-18-2019, 07:40 AM Go to last post
  19. Trouble with an error when launching the game

    Hey y'all. So I heard about the changes that were made to the game, and decided to reinstall it on steam. Everything went very smoothly until I...

    Started by birdtraier‎, 04-17-2019 05:24 PM
    • Replies: 0
    • Views: 105
    04-17-2019, 05:24 PM Go to last post
  20. Question Running Archeage without admin rights?

    Hi, I've been wanting to play Archeage for quite some time now. However, my issue is that there seems to be no way to avoid granting Archeage admin...

    Started by Carol18‎, 04-14-2019 03:47 AM
    • Replies: 1
    • Views: 134
    04-17-2019, 04:29 PM Go to last post

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