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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    88 Pages
    1 2 3 ... 88
    • Replies: 875
    • Views: 148,660
    12-03-2019, 06:56 PM Go to last post
  2. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    29 Pages
    1 2 3 ... 29
    18 Archeage Team Post(s)
    • Replies: 281
    • Views: 56,823
    11-28-2019, 07:16 PM Go to last post
  3. Exclamation Sticky Thread Sticky: Patron Issue - Account Information needed

    Heya, There have been a lot of reports regarding patron issue lately. In order to help us track the affected accounts, please read this thread...

    Started by Carendash‎, 01-02-2019 09:36 AM
    81 Pages
    1 2 3 ... 81
    • Replies: 802
    • Views: 42,013
    11-26-2019, 11:10 AM Go to last post
  4. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 3
    • Views: 7,930
    02-09-2019, 10:22 AM Go to last post
  5. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 449968f Current version number - 450630f If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 13,548
    10-29-2016, 09:02 AM Go to last post
  6. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 26,979
    07-17-2014, 08:31 AM Go to last post
  1. 1 Month 5 Days old ticket and No response still time to post more

    1 Month 5 Days old ticket and No response still time to post more that should be clear enough. I purchased a copy of the game and can't use it since...

    Started by TheDeacon‎, Today 12:04 PM
    • Replies: 0
    • Views: 30
    Today, 12:04 PM Go to last post
  2. No Access to Second Account and NO Response from Support

    I purchased my second account on Steam and I have not been able to access it due to an accidental linkage to my main glyph account. I submitted a...

    Started by TheDeacon‎, 11-20-2019 10:50 AM
    • Replies: 9
    • Views: 315
    Today, 12:03 PM Go to last post
  3. Missing Labour

    HI. as everyone know EU server (Alexander) was unavaible for maitenance whole day (05/12/2019) . So after work i cannot join server . I decided not...

    Started by Abiszaj‎, Today 09:09 AM
    • Replies: 0
    • Views: 37
    Today, 09:09 AM Go to last post
  4. 3 weeks no reply to ticket that takes 5 mins to resolve

    I don't know how it takes what, 3 weeks? to resolve a ticket that literally takes 5 mins to resolve.. come on now support team, start doing your job....

    Started by Jhag‎, Today 08:30 AM
    • Replies: 1
    • Views: 35
    Today, 09:00 AM Go to last post
  5. Support tickets unanswered

    @Gamigo support I heard it helps to mention your ticket here. I submitted a ticket on November 21st and would appreciate a response. Send me a...

    Started by Qingyue‎, 11-26-2019 03:41 PM
    • Replies: 3
    • Views: 160
    Today, 08:35 AM Go to last post
  6. Bug, AA Unchained, ArchePass Null

    The ArchePass Comp. Pack fails to purchase after the update. They were to be available again since the Pass was still not enabled, but cannot claim...

    Started by demon13o‎, Yesterday 10:50 PM
    • Replies: 0
    • Views: 64
    Yesterday, 10:50 PM Go to last post
  7. 1323078 Ticket support 26/10

    Hi can you do somthing for my ticket ? I lost 50 euro for nothing, I wanted buy gemme and I got nothing but my bank account was debit... ...

    Started by Ashiden‎, Yesterday 12:26 PM
    • Replies: 0
    • Views: 48
    Yesterday, 12:26 PM Go to last post
  8. Missing patron

    Hi. I logged in after the maintenance today, December 5th - and my main is missing patron. As you can see from the screenshot, I DO have patron on...

    Started by TheApX‎, Yesterday 11:29 AM
    • Replies: 0
    • Views: 42
    Yesterday, 11:29 AM Go to last post
  9. Ticket 1310582 - Nil Response since 20 October

    Greetings, I posted a ticket on 20 October. I followed up on 7 November. I followed up again on 21 November. I just found out that querying...

    Started by HDubNZ‎, 12-04-2019 11:27 PM
    • Replies: 0
    • Views: 58
    12-04-2019, 11:27 PM Go to last post
  10. REQUEST #1350918 no response for almost a month

    paid $150 and does not even show in the transaction history.

    Started by Cccc‎, 12-03-2019 07:03 PM
    • Replies: 0
    • Views: 58
    12-03-2019, 07:03 PM Go to last post
  11. compensation

    i wasn't able to claim the first compensation, is there still a way to claim it? please

    Started by Zxsshi‎, 11-23-2019 07:21 PM
    • Replies: 1
    • Views: 116
    12-03-2019, 05:25 PM Go to last post
  12. hero's wth

    all the heros are gone, I was erenor pirate hero an flags and erenor cloak expired, there is no listing of any hero's west east or pirate

    Started by Lexxofcore‎, 12-03-2019 05:12 PM
    • Replies: 0
    • Views: 54
    12-03-2019, 05:12 PM Go to last post
  13. Angry 500 Gilda Seawhip Speedboat Design

    I purchased the Seawhip Speedboat Design and when I went to craft the speedboat, I then realised that the design purchased for 500 Gilda isn't the...

    Started by Chineapple‎, 11-10-2019 07:15 PM
    • Replies: 1
    • Views: 209
    12-03-2019, 06:56 AM Go to last post
  14. Since a week i bought credits but didnt get!!!! Hurrry!

    can someone of the GMs pls finally CHECK my PAYMENT PROBLEM!!! TICKET#1354136 WAKE UP!

    Started by Paddy‎, 12-01-2019 09:02 AM
    • Replies: 3
    • Views: 143
    12-02-2019, 01:02 PM Go to last post
  15. Problem with Payment I payed but can't Start the Install !!

    Just now I purchase the Game and payed with "Sofortüberweisung". The money is gone and the Game is not available for me and I don't have access to...

    Started by Jackcrowl‎, 11-29-2019 12:21 PM
    • Replies: 3
    • Views: 125
    12-01-2019, 04:55 AM Go to last post
  16. 10 days, no response on ticket.

    Opened a ticket to get a refund 10 days ago, and haven't had a single reply from anyone. Actually ridiculous. Is there any way to contact them online...

    Started by Sailoryen‎, 11-24-2019 07:05 PM
    • Replies: 1
    • Views: 137
    11-30-2019, 12:28 PM Go to last post
  17. Thumbs up What support? It's been over a month!

    I paid for the $80 package. I received my 4000 credits, but nothing else! I opened 5 tickets in the last month with zero response! Let's see if...

    Started by Hyphen‎, 11-30-2019 05:22 AM
    • Replies: 1
    • Views: 89
    11-30-2019, 12:21 PM Go to last post
  18. Archeage Unchained gekauft nicht erhalten!!!

    Guten tag ich habe mir Unchained gekauft, es wurden die 25,99€ von meinem Konto abgebucht und das Spiel habe ich nicht erhalten. Vom support kam auch...

    Started by Melexik‎, 11-28-2019 03:48 PM
    • Replies: 6
    • Views: 152
    11-30-2019, 09:58 AM Go to last post
  19. Missing credits and open ticke for 14 days ID 1322012

    As the title already says, I payed for credits (29,99€) ID 1322012 and never received anything in return. The transaction is not even in the payment...

    Started by Kajo91‎, 11-08-2019 01:23 AM
    2 Pages
    1 2
    • Replies: 10
    • Views: 394
    11-30-2019, 09:21 AM Go to last post
  20. Paid 100$ just to get half my benefits

    Paid 100$ for the Archeum Pack, and turns out it got sent to a character who isn't even on my main server. Like, seriously? I can't even transfer...

    Started by nardi‎, 11-29-2019 03:31 AM
    • Replies: 2
    • Views: 109
    11-30-2019, 05:41 AM Go to last post

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