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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    75 Pages
    1 2 3 ... 75
    • Replies: 744
    • Views: 120,430
    11-22-2018, 12:39 AM Go to last post
  2. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    25 Pages
    1 2 3 ... 25
    18 Archeage Team Post(s)
    • Replies: 243
    • Views: 44,931
    11-20-2018, 09:23 AM Go to last post
  3. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 391863 Current version number - 392755 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 9,977
    10-29-2016, 09:02 AM Go to last post
  4. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 0
    • Views: 5,627
    03-18-2016, 01:11 PM Go to last post
  5. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 24,665
    07-17-2014, 08:31 AM Go to last post
  1. Homecoming Warrior Pack -

    Hello, not trying to be rude or anything, i do understand there are many people aswell waiting on tickets for this issue, However, im a returning...

    Started by Bape did it‎, Today 02:49 PM
    • Replies: 1
    • Views: 17
    Today, 07:22 PM Go to last post
  2. Transfer Failed, Horrible response.

    I submitted a ticket due to my transfer failing, I've had this issue before and the support team has been able to fix it twice now. I received this...

    Started by Sorceryy‎, Today 03:57 PM
    • Replies: 3
    • Views: 76
    Today, 05:39 PM Go to last post
  3. Can we get some assistance on our tickets?!

    As title says.... assistance on tickets please??

    Started by karo‎, Today 12:47 PM
    • Replies: 0
    • Views: 27
    Today, 12:47 PM Go to last post
  4. Pigment and Dyes Mixed up. Can't Make the Rampage S200 lite anymore.

    So it would seem that when the 5.0 patch went through and the dyes were replaced by dye tickets, the ability to make white pigment also got messed...

    Started by LilithiaofMorpheus‎, 11-13-2018 10:35 PM
    • Replies: 6
    • Views: 303
    Today, 06:30 AM Go to last post
  5. Patron issues

    It seems like multiple people are having issues and I just got one today - one of my accounts had 30 days patron left - but log in and no patron buff...

    Started by Desiac‎, 11-29-2018 06:49 PM
    • Replies: 3
    • Views: 140
    12-07-2018, 10:14 AM Go to last post
  6. Angry Hire more people to answer tickets!!!

    Hello, 10 days have passed and my 2 tickets have yet not be answered. I read that people have waited 20+ days. I don't know what else to do. ...

    Started by Humira‎, 12-07-2018 03:47 AM
    • Replies: 2
    • Views: 105
    12-07-2018, 09:17 AM Go to last post
  7. Angry No Patron but i payed for it!

    Yesterday I logged into the game and saw I don't have the Patron buff. I went to the Shop Site and saw i have still 30 days of Patron left. I...

    Started by groggsche‎, 12-07-2018 09:10 AM
    • Replies: 0
    • Views: 43
    12-07-2018, 09:10 AM Go to last post
  8. Have you had your ticket responded to?

    Hey guys, Figured we're focusing on the tickets that aren't getting responded to, rather we should be asking questions about the ones that have. ...

    Started by Tekno‎, 12-02-2018 11:57 PM
    • Replies: 4
    • Views: 230
    12-06-2018, 11:47 PM Go to last post
  9. Angry No Patron since 20 Days

    Hello I'm reporting here in the forum, because I'm already no patron for over 20 days and the support is insufficient to at least do not care. It...

    Started by RoseAlexis‎, 12-06-2018 07:57 AM
    • Replies: 1
    • Views: 116
    12-06-2018, 08:10 AM Go to last post
  10. Angry Broken Transfers from a month ago ....

    Can we please get some sort of response? The people who have broken transfers cant join guilds/family have land or auctions until this is resolved...

    Started by Kawaiiaza‎, 11-27-2018 08:01 AM
    • Replies: 9
    • Views: 375
    12-05-2018, 06:10 PM Go to last post
  11. unable to transfer server.

    ive been trying for an hour now and been unable to transfer server, we did everything we need to do leave guild etc, logged accounts off, and we are...

    Started by bishcuit‎, 11-14-2018 01:12 PM
    5 Pages
    1 2 3 ... 5
    2 Archeage Team Post(s)
    • Replies: 48
    • Views: 3,133
    12-05-2018, 03:57 PM Go to last post
  12. Exclamation #Failed to Load Game Data error

    Excerpted from a closed thread that is no longer being updated. Version Number for Patch update on 08/01/18 is: 399014 Version Number for...

    Started by DevilsTrap‎, 01-24-2018 07:06 PM
    2 Pages
    1 2
    • Replies: 11
    • Views: 2,582
    12-05-2018, 09:57 AM Go to last post
  13. Website took credits and no transfer on two accounts!

    Just submitted two separate transfer requests and it took my credits on both the stated transferred failed please contact customer support! Which i...

    Started by Tynomite‎, 11-22-2018 09:06 AM
    • Replies: 3
    • Views: 201
    12-03-2018, 11:15 PM Go to last post
  14. Lost 2700 credit Character Transfer failed - contact support

    1164648 Paid for Character transfer "FAILED" 1164647 Paid for Character transfer "FAILED" Please help. Now I can't play at all because my...

    Started by miniscule‎, 12-02-2018 09:42 AM
    • Replies: 2
    • Views: 140
    12-03-2018, 09:22 PM Go to last post
  15. Smile Same Old Topic - Compensation Packs

    Good Morning ArcheAge World, I have a specific question for our wonderfully busy Support Team, I do not say that sarcastically as I know you are...

    Started by Emlaine‎, 12-03-2018 11:21 AM
    • Replies: 0
    • Views: 99
    12-03-2018, 11:21 AM Go to last post
  16. Suspicious activity which didn't happen at all

    I was doing the jake song quest. I took out my car and had my pet out. Than I started driving close to the trade outlet so I can do the quest. Than...

    Started by LovelyEmo‎, 11-23-2018 10:43 PM
    2 Pages
    1 2
    • Replies: 18
    • Views: 862
    12-03-2018, 01:45 AM Go to last post
  17. Unhappy Server Transfer Fail, Consumed credits.

    Hello, I was just curious if there is an ETA of freedom from being stuck in transfer? My transfer failed even though my credits were consumed and I...

    Started by Kleo‎, 11-25-2018 09:50 PM
    • Replies: 1
    • Views: 152
    12-02-2018, 09:40 AM Go to last post
  18. Unhappy Missing Steam Purchase

    Hello, I heard from quite a few players that support takes weeks/months to respond.... I'm pretty worried about it... i have purchased the...

    Started by Enkaziel‎, 11-22-2018 03:56 AM
    • Replies: 8
    • Views: 217
    12-01-2018, 08:56 AM Go to last post
  19. How old is your ticket?

    I know my ticket isn't nearly as old as some on the boards but it is definitely to a point of being absurd. There's no activities on these boards in...

    Started by Tynomite‎, 11-29-2018 07:32 PM
    • Replies: 6
    • Views: 207
    11-30-2018, 02:10 PM Go to last post
  20. Banned for no reason

    How long does support take to reply tickets? I play only during the weekends and I'm doing Jake's Plushie quest with the free 30 day car and my...

    Started by Creamcharger‎, 11-24-2018 06:45 PM
    2 Pages
    1 2
    • Replies: 10
    • Views: 441
    11-29-2018, 07:32 PM Go to last post

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