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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    80 Pages
    1 2 3 ... 80
    • Replies: 790
    • Views: 132,562
    Yesterday, 07:32 AM Go to last post
  2. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    27 Pages
    1 2 3 ... 27
    18 Archeage Team Post(s)
    • Replies: 263
    • Views: 51,377
    06-19-2019, 09:15 AM Go to last post
  3. Exclamation Sticky Thread Sticky: Patron Issue - Account Information needed

    Heya, There have been a lot of reports regarding patron issue lately. In order to help us track the affected accounts, please read this thread...

    Started by Carendash‎, 01-02-2019 09:36 AM
    76 Pages
    1 2 3 ... 76
    • Replies: 752
    • Views: 33,071
    06-16-2019, 12:51 PM Go to last post
  4. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 3
    • Views: 6,882
    02-09-2019, 10:22 AM Go to last post
  5. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 435133f Current version number - 436736f If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 11,787
    10-29-2016, 09:02 AM Go to last post
  6. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 25,646
    07-17-2014, 08:31 AM Go to last post
  1. Pending authorization

    REQUEST #1221552 I bought 3 x 800 credits using one time purchase from paypal and its stuck at pending authorization in paypal, you guys at gamigo...

    Started by MiroH‎, Yesterday 04:01 AM
    • Replies: 1
    • Views: 84
    Today, 06:46 AM Go to last post
  2. Exclamation Patron Subscription charged x2

    Request #1222045 I tried to purchase patron and then cancel for the recurring payment, but instead of just canceling the next months payment it...

    Started by Odysseas‎, Yesterday 02:39 AM
    • Replies: 0
    • Views: 73
    Yesterday, 02:39 AM Go to last post
  3. this is just terrible

    a few weeks ago I accidentally deleted my hiram weapon, I immediately wrote a tiket, in the time spent waiting for an answer, I bought a legendary...

    Started by PuSher‎, 06-23-2019 04:51 PM
    • Replies: 1
    • Views: 103
    06-23-2019, 06:19 PM Go to last post
  4. Unhappy Running Archeage file

    How do I stop (apart from turning the MS authentication down) the pop up from coming up if I want to run Archeage every time I press play (on glyph)...

    Started by symbiosis‎, 06-13-2019 12:34 AM
    • Replies: 1
    • Views: 165
    06-23-2019, 07:05 AM Go to last post
  5. Problems with recall

    Recall books keep disappearing from my characters, reappearing temporarily then disappearing again. This appears to be a glytch in the game....

    Started by Namaka‎, 06-23-2019 06:48 AM
    • Replies: 3
    • Views: 54
    06-23-2019, 07:01 AM Go to last post
  6. Paypal

    Is something going on with payments thru paypal? I cant make any payments at all for some reason

    Started by MiroH‎, 06-21-2019 10:40 AM
    • Replies: 3
    • Views: 90
    06-23-2019, 06:59 AM Go to last post
  7. Question Error #1005

    Unable to apply updates error 1005. Ok, I can run the game through steam. Though I would like to run it through glyph (independent of steam - though...

    Started by symbiosis‎, 06-15-2019 02:24 AM
    • Replies: 1
    • Views: 103
    06-23-2019, 06:58 AM Go to last post
  8. Transfer Failed

    Credits were removed, but transfer failed. #1217774

    Started by JemandLeNoob‎, 06-03-2019 05:00 PM
    • Replies: 5
    • Views: 267
    06-23-2019, 06:47 AM Go to last post
  9. Unhappy i need help

    please is there anybody who can help me? I m banned from playing since thursday night. whenever i loc in Im dead for 5 hours and when these 5 hours...

    Started by jazzman‎, 06-22-2019 09:42 AM
    • Replies: 1
    • Views: 78
    06-23-2019, 06:32 AM Go to last post
  10. Apex

    Hallo ,ich habe am 21.6. ein Apex geöffnet ,doch leider habe ich keine Credits bekommen. Ausserdem habe ich ein Ticket an den Support gesendet ,doch...

    Started by Hildegunda‎, 06-22-2019 11:52 PM
    • Replies: 1
    • Views: 73
    06-23-2019, 06:29 AM Go to last post
  11. Problème d'abonnement ...

    Bonjour, Suite a une erreur de manipulation à la création de mon compte. Je ne peux m'abonner car mon compte est au Etats Unis. Je ne peux donc...

    Started by Eigenor‎, 06-23-2019 05:15 AM
    • Replies: 1
    • Views: 52
    06-23-2019, 06:27 AM Go to last post
  12. Exclamation #Failed to Load Game Data error

    Excerpted from a closed thread that is no longer being updated. Version Number for Patch update on 06/05/19 is: 439952 Version Number for Patch...

    Started by DevilsTrap‎, 01-24-2018 07:06 PM
    2 Pages
    1 2
    • Replies: 14
    • Views: 4,135
    06-23-2019, 06:23 AM Go to last post
  13. Accidentally destroy my weapon

    Hello, can someone from Gamigo help me? I had my T2 Arcane Hiram Sword with Str/Def Pen/Melee Crit Dmg %, but when I dragged weapon to my eq i miss...

    Started by Zgrebol‎, 06-18-2019 06:24 AM
    • Replies: 6
    • Views: 339
    06-21-2019, 02:45 PM Go to last post
  14. Error 2025 for the N-th time....

    Again, my ip got blocked after requesting "to many times" the authentication number. Case number is 1221196, I wouldnt be posting this here but after...

    Started by Patriarca‎, 06-20-2019 06:41 AM
    • Replies: 0
    • Views: 71
    06-20-2019, 06:41 AM Go to last post
  15. Returning Player - Character Missing

    I'm a recent returning player to ArcheAge and my main character was missing when I logged back in. It was on the Inoh server, but that is not around...

    Started by CorvoLifebane‎, 06-19-2019 03:16 PM
    • Replies: 0
    • Views: 132
    06-19-2019, 03:16 PM Go to last post
  16. Character transfer failed

    I tried to transfer a character to Kadum from Aria for a trade, transfer failed and now my character with 200k gold on it is inaccessible, also...

    Started by Arzrael‎, 06-19-2019 09:37 AM
    • Replies: 0
    • Views: 64
    06-19-2019, 09:37 AM Go to last post
  17. Bought 2 apex and received only 1

    Bought 2 apex and received only 1 My request 1220376

    Started by Caroleen‎, 06-16-2019 11:15 AM
    • Replies: 1
    • Views: 121
    06-17-2019, 11:42 PM Go to last post
  18. Angry 200€ gone and no subscription on any account

    Hi there, last sunday I bought 2x 1 year subscription for my gfs and my main account and 1 month for the twink accounts. While the correct days of...

    Started by Myako‎, 06-15-2019 06:41 AM
    • Replies: 2
    • Views: 188
    06-17-2019, 08:50 AM Go to last post
  19. Not able to get in the game

    Hello everyone im having trouble getting in game, i launch the game i see the opening scenes Trion and stuff animations but i cant get past there, i...

    Started by Krazey‎, 06-14-2019 05:17 PM
    2 Pages
    1 2
    1 Archeage Team Post(s)
    • Replies: 10
    • Views: 344
    06-17-2019, 02:25 AM Go to last post
  20. Post Possibility to unlink account from steam

    Hello, Since i am no longer using the steam account that was previously linked to my ArcheAge account is there a possibility to unlink it in order...

    Started by ArDeMiNa‎, 06-15-2019 06:22 AM
    • Replies: 0
    • Views: 97
    06-15-2019, 06:22 AM Go to last post

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