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Forums: Game & Account Support

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  1. Exclamation Sticky Thread Sticky: Patron Issue - Account Information needed

    Heya, There have been a lot of reports regarding patron issue lately. In order to help us track the affected accounts, please read this thread...

    Started by Carendash‎, 01-02-2019 09:36 AM
    82 Pages
    1 2 3 ... 82
    • Replies: 813
    • Views: 44,469
    Yesterday, 09:34 PM Go to last post
  2. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    29 Pages
    1 2 3 ... 29
    18 Archeage Team Post(s)
    • Replies: 286
    • Views: 58,599
    Yesterday, 04:44 PM Go to last post
  3. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    89 Pages
    1 2 3 ... 89
    • Replies: 880
    • Views: 152,545
    01-13-2020, 05:32 AM Go to last post
  4. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 3
    • Views: 8,205
    02-09-2019, 10:22 AM Go to last post
  5. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 449968f Current version number - 450630f If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 13,881
    10-29-2016, 09:02 AM Go to last post
  6. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 27,284
    07-17-2014, 08:31 AM Go to last post
  1. Missing credits and open ticke for 14 days ID 1322012

    As the title already says, I payed for credits (29,99€) ID 1322012 and never received anything in return. The transaction is not even in the payment...

    Started by Kajo91‎, 11-08-2019 01:23 AM
    2 Pages
    1 2
    • Replies: 14
    • Views: 722
    Today, 12:50 AM Go to last post
  2. Crashes on startup

    My game keeps on crashing on startup so I went to the Trion Support team. They tell me my computer cant open up ArcheAge because "my graphics card...

    Started by Dunrab‎, 09-29-2015 03:55 PM
    2 Pages
    1 2
    • Replies: 10
    • Views: 1,163
    Yesterday, 02:02 AM Go to last post
  3. no patron but 50 day still paid

    i have 50 day patron left on glyph but no patron in game ; so I cannot take advantage of the last days of the event wit hinfusion for hiram, i have...

    Started by enyra‎, 01-15-2020 12:09 AM
    • Replies: 4
    • Views: 105
    01-16-2020, 10:43 PM Go to last post
  4. Game ate my apex.

    Havent gotten my credits from 2 apex that i used about a month ago. Put in a ticket and still havent gotten a response. Need the apex asap. #1378600

    Started by givebackmyapex‎, 01-16-2020 05:45 PM
    • Replies: 0
    • Views: 48
    01-16-2020, 05:45 PM Go to last post
  5. Unable to apply updates error #1005

    Hi, so i downloaded the game up to 15 seconds left, at 15 seconds it stopped and gave me that error, now when i click update this error pops up. I...

    Started by Strider06‎, 04-26-2014 05:00 PM
    16 Pages
    1 2 3 ... 16
    5 Archeage Team Post(s)
    • Replies: 150
    • Views: 238,901
    01-16-2020, 02:25 AM Go to last post
  6. I bought a package for $ 26. And I canít enter the game.

    bought the game through Steam, the game does not start, glyph does not see the purchase, how to fix the problem?

    Started by Dima12332112‎, 11-15-2019 03:18 AM
    • Replies: 1
    • Views: 150
    01-15-2020, 03:19 PM Go to last post
  7. Exclamation No Response from Customer Service Team for Suspension

    REQUEST #1392829 Greetings, This is a decent Archeage player group leader on Archeage Legacy server. Our group is oriented from 2016 Spring,...

    Started by Everyoung‎, 01-15-2020 07:55 AM
    • Replies: 1
    • Views: 73
    01-15-2020, 08:09 AM Go to last post
  8. Help Server list not showing up, can't login

    Just the login screen background, no server list, not even exit button. help please

    Started by newly‎, 01-15-2020 03:48 AM
    • Replies: 0
    • Views: 55
    01-15-2020, 03:48 AM Go to last post
  9. Angry I Cant Still Buy Account

    Can anyone believe this problem bothered anyone??? (I mean Supportesrs Unchained) do something supporters i cant buy account (silver unchained pack) ...

    Started by luka‎, 01-11-2020 02:34 PM
    • Replies: 0
    • Views: 80
    01-11-2020, 02:34 PM Go to last post
  10. URGENT HELP Colorblind wasted 40k honor

    REQUEST #1394080 PLEASE RESTORE MY honors I crafted wrong awaken scroll due to im colorblind

    Started by DilaraNaz‎, 01-11-2020 09:28 AM
    • Replies: 0
    • Views: 90
    01-11-2020, 09:28 AM Go to last post
  11. Angry Error 1005

    Hello, I have been downloading the games for two days,but no way to come to an end. At the end of the download, I put error 1005.I tried to run as...

    Started by endu‎, 01-11-2020 07:04 AM
    • Replies: 0
    • Views: 69
    01-11-2020, 07:04 AM Go to last post
  12. Instance Queuing function bugged, unable to queue for any instance

    A follow up to my golden plains battle queue bug. It seems the entire Instance Queue function is bugged for me. I'm unable to queue for any...

    Started by Imari Kurumi‎, 12-24-2019 06:36 PM
    • Replies: 8
    • Views: 329
    01-11-2020, 03:30 AM Go to last post
  13. Installing AAU on Bootcamp (MacOS) with Win10 - Error 1005

    Hey, I'm preparing my Macbook for the christmas break to play AAU while I'm at my familys place. Since hours I'm trying to install AAU with the...

    Started by Forsty‎, 11-10-2019 08:21 AM
    • Replies: 1
    • Views: 181
    01-11-2020, 01:36 AM Go to last post
  14. Cool I dont got my credits 11111!!!!!!!!!111!!!!

    Hello i wait 2 WEEKS now 2 WEEKS without any SINGEL ANSWER i got NOTHING not a word NOTHING. I payed with online banking and got no credits. And you...

    Started by Galojan231‎, 11-05-2019 04:00 AM
    2 Pages
    1 2
    • Replies: 10
    • Views: 643
    01-08-2020, 08:39 PM Go to last post
  15. Ticket #1389056 (Please help)

    Oh gm Legends, So i thought i used all my boosters but i didn't. I actually have them sitting in my inventory (character is not level 40). Long...

    Started by Scamander‎, 01-08-2020 08:24 PM
    • Replies: 0
    • Views: 90
    01-08-2020, 08:24 PM Go to last post
  16. Can't we change the associated country of our Glyph account ?

    Hi ! I tried to purchase something from the store but i can't use any of my payment methods because they're from different country, which is wrong or...

    Started by Yskh‎, 01-13-2017 08:30 AM
    2 Pages
    1 2
    2 Archeage Team Post(s)
    • Replies: 14
    • Views: 25,608
    01-08-2020, 09:27 AM Go to last post
  17. Crashing / freezing

    Crash to desktop, and freezing up, making me reboot my computer is happening a ton now. Probably 50-75% of the people I play with are also having...

    Started by Xthos‎, 04-26-2019 03:45 PM
    • Replies: 8
    • Views: 486
    01-08-2020, 08:18 AM Go to last post
  18. ticket #1380657: Loaded fishing boat out of bounds (despawned) - Kaylin

    I have submitted a ticket 12 days ago with no responce. all i want is my fishing boat reset (i dont even care about the fish) Last location is North...

    Started by tommenquar‎, 01-07-2020 02:53 AM
    • Replies: 1
    • Views: 111
    01-07-2020, 04:25 PM Go to last post
  19. error 23

    I am getting an easy anti-cheat error 23. It started yesterday morning and I can not seem to figure out what is going on. any help would be...

    Started by Hanibol‎, 01-07-2020 04:06 AM
    • Replies: 0
    • Views: 93
    01-07-2020, 04:06 AM Go to last post
  20. Unhappy ArchePass Booster

    Title: ArchePass Booster ticket didn't unlock Equipment Pass missions Time: Saturday, December 28th, at 3:48 PM GMT Context: On my character...

    Started by Shadomyst‎, 12-28-2019 08:12 PM
    • Replies: 3
    • Views: 279
    01-06-2020, 12:08 PM Go to last post

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