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Forums: Game & Account Support

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  1. Exclamation Sticky Thread Sticky: Patron Issue - Account Information needed

    Heya, There have been a lot of reports regarding patron issue lately. In order to help us track the affected accounts, please read this thread...

    Started by Carendash‎, 01-02-2019 09:36 AM
    84 Pages
    1 2 3 ... 84
    • Replies: 835
    • Views: 46,753
    02-19-2020, 02:09 PM Go to last post
  2. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    89 Pages
    1 2 3 ... 89
    • Replies: 884
    • Views: 154,580
    02-13-2020, 07:00 PM Go to last post
  3. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    29 Pages
    1 2 3 ... 29
    18 Archeage Team Post(s)
    • Replies: 288
    • Views: 59,692
    02-08-2020, 01:45 PM Go to last post
  4. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 3
    • Views: 8,401
    02-09-2019, 10:22 AM Go to last post
  5. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 449968f Current version number - 450630f If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 14,136
    10-29-2016, 09:02 AM Go to last post
  6. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 27,504
    07-17-2014, 08:31 AM Go to last post
  1. Lost LOT of my items after break of some months

    Hello, Im a returning player; I made a long break (some months). When I stopped to play, I was also on a different server (I guess there was a...

    Started by Elji‎, Today 02:15 PM
    • Replies: 0
    • Views: 20
    Today, 02:15 PM Go to last post
  2. Problem with Unchained Sale

    Hi there, I am trying to purchase a version of archeage unchained while it is on sale for a friend I select the 79.99 version which is currently on...

    Started by Talmac‎, Yesterday 04:51 PM
    • Replies: 1
    • Views: 91
    Today, 06:37 AM Go to last post
  3. Gamingo Allowing Harassment and Sexual Harassment in Game

    Please respond to my tickets 1413244, 1416306, 1416297, 1416312, 1413236, 1389687, 1398356 about being harassed and sexually harassed in the game....

    Started by Farmvilla‎, 02-23-2020 07:08 PM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 240
    Yesterday, 04:05 AM Go to last post
  4. You have been disconnected by easy anti cheat.

    enters the game and writes the inscription : You have been disconnected by Easy Anti Cheat. what could be the problem?

    Started by first0k‎, 02-19-2020 08:36 AM
    • Replies: 3
    • Views: 385
    02-21-2020, 07:20 PM Go to last post
  5. HELP- GAME BUGGED - Unable to play character

    Hi. My character was killed by reds four days ago while moving packs with my group. When killed I was hit by their boat (on our merchant ship)...

    Started by Drakkars‎, 02-20-2020 12:19 AM
    • Replies: 1
    • Views: 127
    02-20-2020, 09:59 AM Go to last post
  6. Getting an error when trying to transfer characters

    I'm a returning player, and wanted to join friends on another server. I have 2 accounts, 4 toons in total I wanted to move. I prepared my characters...

    Started by MisterPotato‎, 02-10-2020 05:42 PM
    • Replies: 1
    • Views: 179
    02-17-2020, 12:16 AM Go to last post
  7. no patron but 50 day still paid

    i have 50 day patron left on glyph but no patron in game ; so I cannot take advantage of the last days of the event wit hinfusion for hiram, i have...

    Started by enyra‎, 01-15-2020 12:09 AM
    2 Pages
    1 2
    • Replies: 14
    • Views: 572
    02-16-2020, 04:39 PM Go to last post
  8. Lost email pls help

    Hello there. I am not able reach my email account.Thats why I can not enter authendication code.I sent ticket many days ago but still dont have any...

    Started by Milenna‎, 02-15-2020 04:37 PM
    • Replies: 0
    • Views: 102
    02-15-2020, 04:37 PM Go to last post
  9. Lost buff patron

    in count have 30 days... in side game no have buff patron

    Started by Lordmex‎, 02-06-2020 06:00 PM
    • Replies: 2
    • Views: 183
    02-14-2020, 05:05 AM Go to last post
  10. i put ticket some one please help

    I was on the safe boat with a pack on my back. when my game is traveling i have load screen when traveling or porting the transition screen take...

    Started by PrinceZan‎, 02-11-2020 09:35 PM
    • Replies: 0
    • Views: 118
    02-11-2020, 09:35 PM Go to last post
  11. Accidently deleted item by mistake ~ can I recover it?

    I submitted a ticket on January 22 regarding my Legendary Glorious Jerkin that was discarded by accident. All the details are in the Jan 22 ticket...

    Started by hpilgrim‎, 01-27-2020 07:53 PM
    • Replies: 3
    • Views: 263
    02-11-2020, 02:01 PM Go to last post
  12. Error 1055 Tried Everything

    A good friend of mine is having the dreaded 1005 error (sorry misquoted as 1055 in the post title) making him unable to play AA:Unchained. I being...

    Started by Xeroize‎, 01-28-2020 09:24 AM
    • Replies: 3
    • Views: 213
    02-10-2020, 11:48 AM Go to last post
  13. Need my ticket looked at concerning my item and incorrect translation.

    ----------- nvm ----------------

    Started by Candy‎, 02-10-2020 08:57 AM
    • Replies: 0
    • Views: 100
    02-10-2020, 08:57 AM Go to last post
  14. Exclamation AAU: Can't play the game after today's maintenance

    After clicking update on AAU post maintenance the update seemed to go through fine. When trying to launch the game I got "unknown file version" and...

    Started by Hemper‎, 01-23-2020 03:10 PM
    • Replies: 4
    • Views: 210
    02-10-2020, 08:54 AM Go to last post
  15. Question Glyph client autherization cookie timeout

    So the question is the next - what is the normal time-to-live of an account authorization in glyph client? I have one account authorized and I...

    Started by Draaksward‎, 02-06-2020 01:41 PM
    • Replies: 1
    • Views: 147
    02-09-2020, 12:16 PM Go to last post
  16. help

    19:35:04> <CRITICAL EXCEPTION> 19:35:04> Exception Code: 0xC0000005 19:35:04> Exception Addr: 0x0033:0x00000000e88bf293 19:35:04> Exception...

    Started by zesorin‎, 02-02-2020 05:59 PM
    • Replies: 1
    • Views: 175
    02-09-2020, 10:39 AM Go to last post
  17. Need Help

    Support tickets are a joke since the new owner took over. REQUEST #1407678 Need helping switching email address associated with my account. Lost...

    Started by Serinanichole‎, 02-08-2020 01:36 PM
    • Replies: 0
    • Views: 128
    02-08-2020, 01:36 PM Go to last post
  18. Help me Please

    Ok I am having a problem with the game, When ever Iam Teleaporting i see where I am going then I go to a cut screen , I stay in the cut screen for 5...

    Started by Miakie‎, 02-07-2020 11:08 AM
    • Replies: 0
    • Views: 162
    02-07-2020, 11:08 AM Go to last post
  19. patronenstatus wird nicht aktiv angezeigt

    leider muss ich fgeststellen das auf anfragen nicht reagiert wird ich habe ein laufendes jahres abo und bekomme immer wieder den patronenstatus buff...

    Started by isuso‎, 02-06-2020 01:20 PM
    • Replies: 0
    • Views: 104
    02-06-2020, 01:20 PM Go to last post
  20. gebannt und ich weiß nicht wieso

    Guten Tag, ich habe gestern Abend die Mail erhalten das ich gebannt wurde und ich weiß nicht wieso. Meine Vermutung ist das da ein Fehler passiert...

    Started by Smileyfication‎, 02-03-2020 07:22 AM
    • Replies: 2
    • Views: 179
    02-06-2020, 06:36 AM Go to last post

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