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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    67 Pages
    1 2 3 ... 67
    • Replies: 664
    • Views: 75,480
    07-07-2017, 02:34 PM Go to last post
  2. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    24 Pages
    1 2 3 ... 24
    18 Archeage Team Post(s)
    • Replies: 233
    • Views: 29,424
    06-09-2017, 12:16 PM Go to last post
  3. Sticky Thread Sticky: Blue Salt Brotherhood Questline Changes

    Adventurers and future farmers, As you have probably noticed since Dread Prophecies launched, the questline involving the Blue Salt Brotherhood...

    Started by Scapes‎, 05-12-2015 06:21 PM
    2 Pages
    1 2
    2 Archeage Team Post(s)
    • Replies: 19
    • Views: 35,528
    03-21-2017, 01:21 AM Go to last post
  4. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 348659 Current version number - 349205 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 4,987
    10-29-2016, 09:02 AM Go to last post
  5. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 0
    • Views: 3,283
    03-18-2016, 01:11 PM Go to last post
  6. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 22,179
    07-17-2014, 08:31 AM Go to last post
  1. Glyph update

    Hey Just was Glyph udate for me and after I done that I see only 2 games there : Rift and Defiance,already have try restart all (even PC) but...

    Started by Kirves‎, Yesterday 11:51 AM
    2 Pages
    1 2
    • Replies: 11
    • Views: 321
    Yesterday, 08:28 PM Go to last post
  2. Ticket Time Issue?

    Uhhh yeah I don't know what to say here :\, Last Activity = 1 hour ago... look at my ticket, nope, last activity was on Saturday.... @Trion -PLEASE-...

    Started by Gadhelyn‎, 07-10-2017 11:08 AM
    1 Archeage Team Post(s)
    • Replies: 8
    • Views: 339
    Yesterday, 05:20 PM Go to last post
  3. Exclamation I can't choose ArcheAge in this Glyph version.

    Today I downloaded a new launcher update, After updating and opening it I got this problem. As you can see I can't choose ArcheAge in this...

    Started by Jazht‎, Yesterday 12:55 PM
    2 Pages
    1 2
    1 Archeage Team Post(s)
    • Replies: 17
    • Views: 340
    Yesterday, 04:18 PM Go to last post
  4. Request #952724 Help - Suspected activity debuff due to Violet Bloomfang pet

    Just got the debuff after forgetting to unsummon my pet and boosting on my speedboat....... I guess it still hasn't been fixed. RIP. Any GMs...

    Started by LadyPrancey‎, Yesterday 02:18 PM
    • Replies: 0
    • Views: 27
    Yesterday, 02:18 PM Go to last post
  5. Cant warp to my own house?!?

    As title states, I cant warp to my house. I have a tiny house, not upgraded in white arden. Go to open portal and I get the red message saying I dont...

    Started by Serrarayne‎, 07-26-2017 04:46 PM
    1 Archeage Team Post(s)
    • Replies: 5
    • Views: 159
    Yesterday, 11:52 AM Go to last post
  6. Deleted 23.5k Gold

    Disconnected the game and there was no gold when I entered again. what is the reason?

    Started by Schokoladen‎, 07-26-2017 11:45 AM
    1 Archeage Team Post(s)
    • Replies: 6
    • Views: 300
    Yesterday, 06:23 AM Go to last post
  7. Constant Crashes to Desktop Since today's "update"

    Since today's (7/26) update, I've been getting constant crashes to desktop. I've been trying to play for 30 mins roughly now and have crashed 3...

    Started by Ogrillion‎, 07-26-2017 03:54 PM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 52
    07-26-2017, 11:17 PM Go to last post
  8. Frequent Lag/Disconnects since "Update"

    Ever since Wednesday's "update", I've been getting random lag spikes and frequent disconnects from the game that have never occurred prior. I know...

    Started by Ogrillion‎, 07-14-2017 05:15 PM
    • Replies: 4
    • Views: 182
    07-26-2017, 09:39 AM Go to last post
  9. Moved: failed to load game data

    just patched my game, and "failed to load game data" keeps popping up, ive deleted my aa documents folder fully closed glyth etc

    Started by TheDevil‎, 07-26-2017 08:41 AM
    • Replies: -
    • Views: -
    07-26-2017, 08:32 AM Go to last post
  10. Salphira Server just went "Under Maintenance"

    plssss send haaalpp!! D:

    Started by AcesOfLust‎, 07-26-2017 12:36 AM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 64
    07-26-2017, 01:00 AM Go to last post
  11. Angry CryRenderD3D10.dll Error Code 126

    anybody else get this and know of the fix for this CryRenderD3D10.dll . I start aa and this comes up and I even uninstalleld and reinstalled it...

    Started by AuGEM‎, 07-25-2017 10:47 AM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 170
    07-25-2017, 11:06 PM Go to last post
  12. Error Code 126

    trojan detected... Error loading DLL: CryNetword.dll, error code 126

    Started by Mixdavila‎, 04-18-2017 11:24 PM
    1 Archeage Team Post(s)
    • Replies: 6
    • Views: 304
    07-25-2017, 11:14 AM Go to last post
  13. Error 1005

    Can anyone help me with this error? There is nothing on glyph site. While i update AA after downloading it says failed to update and says error 1005....

    Started by TheMightySardine‎, 07-24-2017 03:05 PM
    1 Archeage Team Post(s)
    • Replies: 3
    • Views: 126
    07-25-2017, 04:29 AM Go to last post
  14. why my account suspended.?

    why my account get suspend? i am farm and gearing up my gear. but why i get baned like this. its not fair i think. i not do somthing wrong. please...

    Started by nelson darmawan‎, 07-23-2017 03:39 AM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 175
    07-24-2017, 10:18 AM Go to last post
  15. Post Get Suspended

    :confused: Thread Hello,,my account have get Thread and i dont know why? when i running pack from Gwenoid Forest to TC with Rampage sudenly...

    Started by Tinna‎, 07-23-2017 03:23 AM
    1 Archeage Team Post(s)
    • Replies: 4
    • Views: 224
    07-24-2017, 10:15 AM Go to last post
  16. Permanent Ban for not breaking the rules?

    According to the Letter of the Community Manager 2016 and a recet post by celestrata to another user, I do not understand the permanent ban of...

    Started by adasfgsg‎, 07-24-2017 06:35 AM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 159
    07-24-2017, 10:14 AM Go to last post
  17. Exploit or Not?

    This dude been using clipper collision to destroy anyone doing rum runner. He either block the river or use clipper despawn ability to collide...

    Started by Alende‎, 07-22-2017 02:53 PM
    • Replies: 1
    • Views: 153
    07-24-2017, 01:59 AM Go to last post
  18. Unhappy Game closing within cities. \ jogo fechando dentro das cidades

    Well I'd like the help of yourselves in a big problem that I'm having in the archeage. I formatted the pc and now whenever I enter the archeage I...

    Started by inks‎, 07-23-2017 09:07 PM
    • Replies: 0
    • Views: 60
    07-23-2017, 09:07 PM Go to last post
  19. Angry Account Suspended/Banned

    Hello, today at around 4:30 PM GMT+2 I received the message: "You have been disconnected by a GameMaster" and when I tried to log in it said Account...

    Started by Snecharrr‎, 02-21-2017 08:51 AM
    2 Archeage Team Post(s)
    • Replies: 9
    • Views: 740
    07-23-2017, 07:30 AM Go to last post
  20. Question im sorry can you help me?

    i got suspended and got reply determined that the action taken against your account for fraudulent activity was correct, i never do anything wrong...

    Started by perchival‎, 07-23-2017 03:22 AM
    • Replies: 0
    • Views: 61
    07-23-2017, 03:22 AM Go to last post

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