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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    74 Pages
    1 2 3 ... 74
    • Replies: 739
    • Views: 117,557
    09-06-2018, 09:47 AM Go to last post
  2. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    24 Pages
    1 2 3 ... 24
    18 Archeage Team Post(s)
    • Replies: 239
    • Views: 43,285
    07-05-2018, 12:17 PM Go to last post
  3. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 391863 Current version number - 392755 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 9,449
    10-29-2016, 09:02 AM Go to last post
  4. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 0
    • Views: 5,366
    03-18-2016, 01:11 PM Go to last post
  5. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 24,362
    07-17-2014, 08:31 AM Go to last post
  1. Unhappy Device Removed Error

    Hello guys i re-started archeage with fresh server but i have a problem. After a while in game it crashes and says Device removed please re-start...

    Started by Berk‎, 04-18-2018 05:25 AM
    • Replies: 4
    • Views: 540
    09-23-2018, 10:08 PM Go to last post
  2. Game is hanging after trying server connect

    I choose the server, and then the game hangs, this is on Nui server.

    Started by saltminer‎, 09-22-2018 07:34 AM
    • Replies: 1
    • Views: 73
    09-22-2018, 07:40 AM Go to last post
  3. Havenít gotten a response in 2 days on my ticket

    Hi I made a ticket about 3-4 days ago about losing a chest full of costumes, I got a response on the first day but itís been 2 days since Iíve gotten...

    Started by Dylsu‎, 09-17-2018 04:43 PM
    • Replies: 0
    • Views: 96
    09-17-2018, 04:43 PM Go to last post
  4. Login Failed. The server is currently busy. Please try again.

    I know what you are thinking. That this is a connection issue. Before doing so and ignoring this thread PLEASE READ WHAT I HAVE DONE SO FAR. 2...

    Started by Crimsondeath‎, 09-17-2018 07:51 AM
    • Replies: 0
    • Views: 53
    09-17-2018, 07:51 AM Go to last post
  5. Game crashing when searching on portfolio or AH

    http://forums.archeagegame.com/showthread.php?338285-Game-crashing-when-typing-on-Auction-House looks like there was the same problem a month...

    Started by prince sanjeet‎, 04-08-2018 10:49 AM
    • Replies: 5
    • Views: 340
    09-16-2018, 11:07 AM Go to last post
  6. Game crashing when typing on Auction House

    I have a new computer with a fresh installation of Windows 10 and Archeage. Everything works fine except that the game crashes when I try to type in...

    Started by Musei‎, 03-08-2018 12:19 AM
    2 Pages
    1 2
    1 Archeage Team Post(s)
    • Replies: 16
    • Views: 1,577
    09-16-2018, 10:15 AM Go to last post
  7. help me plz apex bug

    My this prolema that I have applied 2 apex and only they gave to me 1250 credits instead of 2500 credits it is to pay my membership help me thank you

    Started by ProBattousai‎, 09-16-2018 03:46 AM
    • Replies: 0
    • Views: 55
    09-16-2018, 03:46 AM Go to last post
  8. Exclamation My account has been stolen

    Hey, I have been contacting support to help me recover my account; It's been 7 days already since the first ticket. Can I get an answer please? I...

    Started by Megummin‎, 09-01-2018 03:41 PM
    • Replies: 3
    • Views: 334
    09-14-2018, 12:50 AM Go to last post
  9. APEX used but credits not obtained

    Hello. I recently bought 2 APEXs in Auction House & used them. Prior to using them, i still had 1187 credits. But after usign the two APEX i...

    Started by Rinarina‎, 09-11-2018 10:35 AM
    • Replies: 1
    • Views: 144
    09-12-2018, 05:35 AM Go to last post
  10. Archeage crashing then giving Failure to Load Data error

    Hi all, hope someone can help me. I entered a support ticket but was told my computer processor was old and I needed a new one. That is not an option...

    Started by MeTalkPretty‎, 09-10-2018 08:31 PM
    • Replies: 1
    • Views: 108
    09-11-2018, 08:06 AM Go to last post
  11. Support Request - maybe Brasse can help me here!

    Hey Brasse! Maybe you can help me out here, I put in a ticket to support ( #1142061). But they are refusing to do it because to much time has...

    Started by Xhisors‎, 09-10-2018 05:40 PM
    • Replies: 0
    • Views: 89
    09-10-2018, 05:40 PM Go to last post
  12. Game is "Purchase Restricted" on Steam Brazil.

    Hello, I play ArcheAge through Glyph launcher however I would like to change to Steam since they have regional pricing and my country is going...

    Started by Thiago145‎, 09-10-2018 02:45 AM
    • Replies: 0
    • Views: 141
    09-10-2018, 02:45 AM Go to last post
  13. Angry No Answer for ticket ever? i supossed to wait my patron,lands and all my thing go to trash?

    No Answer for ticket ever? i supossed to wait my patron,lands and all my thing go to trash?

    Started by Sah‎, 08-30-2018 11:38 PM
    • Replies: 5
    • Views: 301
    09-09-2018, 03:38 PM Go to last post
  14. Nui server down

    1:07 PM EST, server died on friends and me a few minutes ago.

    Started by saltminer‎, 09-07-2018 10:07 AM
    1 Archeage Team Post(s)
    • Replies: 3
    • Views: 211
    09-07-2018, 10:41 AM Go to last post
  15. Cannot access account

    I've been talking to support and are getting cut and pasted responses ignoring my request. Can I please get some help?

    Started by EziBear‎, 09-04-2018 02:10 PM
    • Replies: 3
    • Views: 189
    09-07-2018, 05:26 AM Go to last post
  16. Support issue

    Hey, I requested support to unbind my undergarments as I accidently equipped them (I was supposed to send it to a friend). Support said they where...

    Started by Seplon‎, 08-30-2018 12:15 PM
    • Replies: 5
    • Views: 438
    09-04-2018, 09:02 AM Go to last post
  17. Account hacked... Can I please get an update....

    My account was hacked and I haven't gotten an update in almost a week. Can I please get an update. I know ya'll are probably busy.. But anything...

    Started by Retributive‎, 09-03-2018 09:18 AM
    • Replies: 0
    • Views: 149
    09-03-2018, 09:18 AM Go to last post
  18. Waiting server transfer for over 20 hours with no response from Trion.

    Recently i have tried to transfer from EU server prophecy to EU server Eanna, my in game name is Weebz. This occured at 2.00AM on the 1st of...

    Started by Weeeb‎, 09-01-2018 02:05 PM
    • Replies: 5
    • Views: 326
    09-02-2018, 07:16 AM Go to last post
  19. Exclamation Low performance, the game closes

    *I'm using google translator* What about you guys? I wanted to ask them to see if they can help me. The problem is that when I want to play I...

    Started by Elensur‎, 08-31-2018 05:04 PM
    • Replies: 1
    • Views: 240
    08-31-2018, 06:30 PM Go to last post
  20. Angry Customer support and help tickets are completely useless...

    I have been contacting help and ticket supports to help me recover the access of my account because I've lost the access to my original email used...

    Started by Cookye‎, 08-29-2018 02:33 PM
    • Replies: 2
    • Views: 219
    08-29-2018, 02:46 PM Go to last post

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