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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    88 Pages
    1 2 3 ... 88
    • Replies: 875
    • Views: 148,950
    12-03-2019, 06:56 PM Go to last post
  2. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    29 Pages
    1 2 3 ... 29
    18 Archeage Team Post(s)
    • Replies: 281
    • Views: 56,917
    11-28-2019, 07:16 PM Go to last post
  3. Exclamation Sticky Thread Sticky: Patron Issue - Account Information needed

    Heya, There have been a lot of reports regarding patron issue lately. In order to help us track the affected accounts, please read this thread...

    Started by Carendash‎, 01-02-2019 09:36 AM
    81 Pages
    1 2 3 ... 81
    • Replies: 802
    • Views: 42,193
    11-26-2019, 11:10 AM Go to last post
  4. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 3
    • Views: 7,954
    02-09-2019, 10:22 AM Go to last post
  5. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 449968f Current version number - 450630f If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 13,577
    10-29-2016, 09:02 AM Go to last post
  6. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 27,011
    07-17-2014, 08:31 AM Go to last post
  1. No Access to Second Account and NO Response from Support

    I purchased my second account on Steam and I have not been able to access it due to an accidental linkage to my main glyph account. I submitted a...

    Started by TheDeacon‎, 11-20-2019 10:50 AM
    2 Pages
    1 2
    • Replies: 12
    • Views: 394
    Today, 05:12 AM Go to last post
  2. 3 weeks no reply to ticket that takes 5 mins to resolve

    I don't know how it takes what, 3 weeks? to resolve a ticket that literally takes 5 mins to resolve.. come on now support team, start doing your job....

    Started by Jhag‎, 12-06-2019 08:30 AM
    • Replies: 3
    • Views: 104
    Yesterday, 11:11 AM Go to last post
  3. Kicked by Gamemaster at every Login

    Why am I getting kicked at login by a gamemaster? Why is my Account Banned? After I have spent thousands of dollars in this game? I will be...

    Started by Carend‎, Yesterday 09:49 AM
    • Replies: 1
    • Views: 75
    Yesterday, 11:04 AM Go to last post
  4. Help--ticket for account suspension/ban from 10/20

    I have a ticket not answered from 10/20 on an account that was banned as a result from the billing glitch on 10/15 where Gamigo spammed multiple...

    Started by Annabeth‎, Yesterday 10:09 AM
    • Replies: 0
    • Views: 55
    Yesterday, 10:09 AM Go to last post
  5. Please help admin

    Please help, I want to play the game, but they hacked me and changed the mail. I expected a response from those support for about 12 days, but...

    Started by demonandrey‎, 12-09-2019 02:25 PM
    • Replies: 0
    • Views: 64
    12-09-2019, 02:25 PM Go to last post
  6. Unchained multiple accounts

    Hi I bought another copy of archeage unchained under the same glyph account. it has been weeks and still dont know how to log on to it.

    Started by Lechiro‎, 11-08-2019 05:48 PM
    • Replies: 8
    • Views: 438
    12-09-2019, 11:15 AM Go to last post
  7. I GOT BANNED...Please help

    hello 1364971 1363561 When archeage unchained came out I bought the archeum pack. 3 days later you charged me with 9.9 GBP sub fee. it was an...

    Started by voda‎, 12-07-2019 12:33 PM
    • Replies: 1
    • Views: 120
    12-08-2019, 03:04 PM Go to last post
  8. I paid the game, payment processed already 24H

    :mad: paid the game, payment processed already 24H. WHAT I SHOULD DO?:безумный::безумный::безумный::безумный:

    Started by Slava Rusi‎, 12-07-2019 01:59 PM
    • Replies: 0
    • Views: 69
    12-07-2019, 01:59 PM Go to last post
  9. Problem with taxes- AA: unchained

    Hello When I logged in today, I suddenly had a late payment on my harvester farmhouse. However I have just upgraded my house a few days ago, where...

    Started by Ikvar‎, 12-07-2019 01:15 PM
    • Replies: 0
    • Views: 71
    12-07-2019, 01:15 PM Go to last post
  10. The free pack we can get

    So says we can grab two packs from it. I grabbed my first pack and cant grab any more at all. I know this has been a weekly thing HOWEVER i only...

    Started by TKChino‎, 12-07-2019 09:03 AM
    • Replies: 0
    • Views: 60
    12-07-2019, 09:03 AM Go to last post
  11. 1 Month 5 Days old ticket and No response still time to post more

    1 Month 5 Days old ticket and No response still time to post more that should be clear enough. I purchased a copy of the game and can't use it since...

    Started by TheDeacon‎, 12-06-2019 12:04 PM
    • Replies: 0
    • Views: 56
    12-06-2019, 12:04 PM Go to last post
  12. Missing Labour

    HI. as everyone know EU server (Alexander) was unavaible for maitenance whole day (05/12/2019) . So after work i cannot join server . I decided not...

    Started by Abiszaj‎, 12-06-2019 09:09 AM
    • Replies: 0
    • Views: 60
    12-06-2019, 09:09 AM Go to last post
  13. Support tickets unanswered

    @Gamigo support I heard it helps to mention your ticket here. I submitted a ticket on November 21st and would appreciate a response. Send me a...

    Started by Qingyue‎, 11-26-2019 03:41 PM
    • Replies: 3
    • Views: 200
    12-06-2019, 08:35 AM Go to last post
  14. Bug, AA Unchained, ArchePass Null

    The ArchePass Comp. Pack fails to purchase after the update. They were to be available again since the Pass was still not enabled, but cannot claim...

    Started by demon13o‎, 12-05-2019 10:50 PM
    • Replies: 0
    • Views: 88
    12-05-2019, 10:50 PM Go to last post
  15. 1323078 Ticket support 26/10

    Hi can you do somthing for my ticket ? I lost 50 euro for nothing, I wanted buy gemme and I got nothing but my bank account was debit... ...

    Started by Ashiden‎, 12-05-2019 12:26 PM
    • Replies: 0
    • Views: 70
    12-05-2019, 12:26 PM Go to last post
  16. Missing patron

    Hi. I logged in after the maintenance today, December 5th - and my main is missing patron. As you can see from the screenshot, I DO have patron on...

    Started by TheApX‎, 12-05-2019 11:29 AM
    • Replies: 0
    • Views: 57
    12-05-2019, 11:29 AM Go to last post
  17. Ticket 1310582 - Nil Response since 20 October

    Greetings, I posted a ticket on 20 October. I followed up on 7 November. I followed up again on 21 November. I just found out that querying...

    Started by HDubNZ‎, 12-04-2019 11:27 PM
    • Replies: 0
    • Views: 75
    12-04-2019, 11:27 PM Go to last post
  18. REQUEST #1350918 no response for almost a month

    paid $150 and does not even show in the transaction history.

    Started by Cccc‎, 12-03-2019 07:03 PM
    • Replies: 0
    • Views: 73
    12-03-2019, 07:03 PM Go to last post
  19. compensation

    i wasn't able to claim the first compensation, is there still a way to claim it? please

    Started by Zxsshi‎, 11-23-2019 07:21 PM
    • Replies: 1
    • Views: 145
    12-03-2019, 05:25 PM Go to last post
  20. hero's wth

    all the heros are gone, I was erenor pirate hero an flags and erenor cloak expired, there is no listing of any hero's west east or pirate

    Started by Lexxofcore‎, 12-03-2019 05:12 PM
    • Replies: 0
    • Views: 71
    12-03-2019, 05:12 PM Go to last post

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