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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    67 Pages
    1 2 3 ... 67
    • Replies: 664
    • Views: 75,148
    07-07-2017, 02:34 PM Go to last post
  2. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    24 Pages
    1 2 3 ... 24
    18 Archeage Team Post(s)
    • Replies: 233
    • Views: 29,346
    06-09-2017, 12:16 PM Go to last post
  3. Sticky Thread Sticky: Blue Salt Brotherhood Questline Changes

    Adventurers and future farmers, As you have probably noticed since Dread Prophecies launched, the questline involving the Blue Salt Brotherhood...

    Started by Scapes‎, 05-12-2015 06:21 PM
    2 Pages
    1 2
    2 Archeage Team Post(s)
    • Replies: 19
    • Views: 35,458
    03-21-2017, 01:21 AM Go to last post
  4. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 336253 Current version number - 336598 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 4,915
    10-29-2016, 09:02 AM Go to last post
  5. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 0
    • Views: 3,265
    03-18-2016, 01:11 PM Go to last post
  6. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 22,159
    07-17-2014, 08:31 AM Go to last post
  1. Frequent Lag/Disconnects since "Update"

    Ever since Wednesday's "update", I've been getting random lag spikes and frequent disconnects from the game that have never occurred prior. I know...

    Started by Ogrillion‎, 07-14-2017 05:15 PM
    • Replies: 3
    • Views: 126
    Today, 04:32 AM Go to last post
  2. Error 1005

    Can anyone help me with this error? There is nothing on glyph site. While i update AA after downloading it says failed to update and says error 1005....

    Started by TheMightySardine‎, Yesterday 03:05 PM
    1 Archeage Team Post(s)
    • Replies: 3
    • Views: 76
    Today, 04:29 AM Go to last post
  3. why my account suspended.?

    why my account get suspend? i am farm and gearing up my gear. but why i get baned like this. its not fair i think. i not do somthing wrong. please...

    Started by nelson darmawan‎, 07-23-2017 03:39 AM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 124
    Yesterday, 10:18 AM Go to last post
  4. Post Get Suspended

    :confused: Thread Hello,,my account have get Thread and i dont know why? when i running pack from Gwenoid Forest to TC with Rampage sudenly...

    Started by Tinna‎, 07-23-2017 03:23 AM
    1 Archeage Team Post(s)
    • Replies: 4
    • Views: 187
    Yesterday, 10:15 AM Go to last post
  5. Permanent Ban for not breaking the rules?

    According to the Letter of the Community Manager 2016 and a recet post by celestrata to another user, I do not understand the permanent ban of...

    Started by adasfgsg‎, Yesterday 06:35 AM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 101
    Yesterday, 10:14 AM Go to last post
  6. Exploit or Not?

    This dude been using clipper collision to destroy anyone doing rum runner. He either block the river or use clipper despawn ability to collide...

    Started by Alende‎, 07-22-2017 02:53 PM
    • Replies: 1
    • Views: 131
    Yesterday, 01:59 AM Go to last post
  7. Unhappy Game closing within cities. \ jogo fechando dentro das cidades

    Well I'd like the help of yourselves in a big problem that I'm having in the archeage. I formatted the pc and now whenever I enter the archeage I...

    Started by inks‎, 07-23-2017 09:07 PM
    • Replies: 0
    • Views: 41
    07-23-2017, 09:07 PM Go to last post
  8. Angry Account Suspended/Banned

    Hello, today at around 4:30 PM GMT+2 I received the message: "You have been disconnected by a GameMaster" and when I tried to log in it said Account...

    Started by Snecharrr‎, 02-21-2017 08:51 AM
    2 Archeage Team Post(s)
    • Replies: 9
    • Views: 713
    07-23-2017, 07:30 AM Go to last post
  9. Question im sorry can you help me?

    i got suspended and got reply determined that the action taken against your account for fraudulent activity was correct, i never do anything wrong...

    Started by perchival‎, 07-23-2017 03:22 AM
    • Replies: 0
    • Views: 47
    07-23-2017, 03:22 AM Go to last post
  10. Question Get suspended when im woke up

    One day, when I will play archeage with my account when I wake up. I suddenly got a notification that my account has been exposed suspended. There...

    Started by Gabrielist‎, 07-22-2017 09:46 PM
    • Replies: 0
    • Views: 73
    07-22-2017, 09:46 PM Go to last post
  11. Exclamation Fps 20 when alt tab!

    When I try to open 2 games or put some task over the window of one of them, one of them gets 20 fps so I can not use follow, any tips to fix? In...

    Started by X4d9z‎, 07-22-2017 11:03 AM
    • Replies: 2
    • Views: 67
    07-22-2017, 02:05 PM Go to last post
  12. Poem splash screen does not reach the end

    So this problem has just appeared. Yesterday, everything was fine. Today, when I try to launch the game, the poem splash screen comes, then achieve...

    Started by natifice‎, 07-21-2017 06:20 AM
    • Replies: 2
    • Views: 66
    07-22-2017, 11:57 AM Go to last post
  13. Error 1005 at installation

    After realizing I had AA in the wrong drive, I uninstalled it + Glyph and reinstalled Glyph to the other drive.. Only now I cant install AA,...

    Started by Reiyla‎, 07-22-2017 11:06 AM
    • Replies: 1
    • Views: 52
    07-22-2017, 11:48 AM Go to last post
  14. Family bug, Friend bug and chat bug.

    Hello I have few problems with family. I got 12 member in list and on my screen : 12/13? When i erase 1 character. In family list 11 character...

    Started by Alaynia‎, 07-10-2017 01:18 PM
    • Replies: 2
    • Views: 132
    07-22-2017, 10:45 AM Go to last post
  15. Question got suspended

    Hi...i got suspended while i will do bunker n appear GM kicked me and i dont know the reason i submitted a ticket request #946862....i got replied...

    Started by Yangchai‎, 07-21-2017 01:11 PM
    • Replies: 1
    • Views: 144
    07-21-2017, 05:25 PM Go to last post
  16. Exclamation Black Screen Switching Characters

    I've seen older posts regarding this issue without a resolution, so I thought I'd try again. Ever since the 3.5 patch, I have been unable to switch...

    Started by Krison‎, 07-04-2017 06:55 AM
    • Replies: 8
    • Views: 241
    07-21-2017, 05:09 PM Go to last post
  17. Unhappy Multi-client BUG!

    When I open 2 clients one of them gets fps 20 when minimized, because of this the follow of one of the accounts cancels itself, how do I put to the...

    Started by X4d9z‎, 07-21-2017 09:04 AM
    • Replies: 0
    • Views: 82
    07-21-2017, 09:04 AM Go to last post
  18. Black screen on launch.

    I get a black screen when I launch the game after the company logos & all that. Only when I launch through steam

    Started by TheWiggler‎, 07-21-2017 04:01 AM
    • Replies: 0
    • Views: 43
    07-21-2017, 04:01 AM Go to last post
  19. Glyph auto-launch the game since last update

    How do I prevent glyph from auto-launching the game? It started doing that since the last glyph update and there's apparently no setting to...

    Started by SamKook‎, 07-20-2017 06:27 AM
    • Replies: 1
    • Views: 112
    07-20-2017, 05:13 PM Go to last post
  20. Glyph ask to download whole game each time after update

    Before I get it, no I do not switch between EU/NA during maintenance or before I wait till NA back online and patched. What happens is after every...

    Started by DarthKurisu13‎, 07-19-2017 01:50 AM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 138
    07-20-2017, 02:10 AM Go to last post

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