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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    68 Pages
    1 2 3 ... 68
    • Replies: 674
    • Views: 90,046
    Yesterday, 05:01 AM Go to last post
  2. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    24 Pages
    1 2 3 ... 24
    18 Archeage Team Post(s)
    • Replies: 234
    • Views: 34,417
    10-19-2017, 01:41 AM Go to last post
  3. Sticky Thread Sticky: Blue Salt Brotherhood Questline Changes

    Adventurers and future farmers, As you have probably noticed since Dread Prophecies launched, the questline involving the Blue Salt Brotherhood...

    Started by Scapes‎, 05-12-2015 06:21 PM
    2 Pages
    1 2
    2 Archeage Team Post(s)
    • Replies: 19
    • Views: 39,453
    03-21-2017, 01:21 AM Go to last post
  4. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 350873 Current version number - 351593 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 6,327
    10-29-2016, 09:02 AM Go to last post
  5. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 0
    • Views: 3,993
    03-18-2016, 01:11 PM Go to last post
  6. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 22,917
    07-17-2014, 08:31 AM Go to last post
  1. Game, glyph and forums unreachable

    REQUEST #1006703 GAME, GLYPH AND FORUMS UNREACHABLE Today at 01:25 Unable to connect, the game crashes before server select loads. Forums and...

    Started by DevilsTrap‎, Yesterday 01:26 AM
    • Replies: 3
    • Views: 68
    Today, 02:52 AM Go to last post
  2. Black Screen after character select

    I was pvping on growlgate. suddenly the gods DC'd me. when i logged on to the char select screen to load back in i get stuck with a black screen...

    Started by Spiri2al‎, 05-05-2015 12:43 PM
    4 Pages
    1 2 3 ... 4
    3 Archeage Team Post(s)
    • Replies: 36
    • Views: 26,314
    Yesterday, 03:50 PM Go to last post
  3. Ui reloading constantly

    Hey guys I'm trying to log in right now, and it logs me in the game and then I start to move then it goes back to the UI loading screen then I can...

    Started by Kaosfury‎, 11-13-2017 11:54 AM
    • Replies: 3
    • Views: 109
    Yesterday, 11:10 AM Go to last post
  4. Lost hot tub buff and both vocation buffs with all the dc

    ive lost hot tub buff with the dcs. The stipends timed out rofl

    Started by Ulyssesthirteen‎, Yesterday 05:51 AM
    • Replies: 0
    • Views: 30
    Yesterday, 05:51 AM Go to last post
  5. Can't buy credits, DC's all the time.

    Welp, seems the game doesn't want me to play =/ I tried buying patron in all its forms (2 apex, patron pass, credits to buy the apex, etc.) And...

    Started by Sharyn‎, Yesterday 04:52 AM
    • Replies: 0
    • Views: 25
    Yesterday, 04:52 AM Go to last post
  6. Documents folder

    How to tell Glyph or ArcheAge wher to search for ArcheAge folder in documents ? Recently I switch my documents folder from my SSD to new HDD and when...

    Started by Alistair73‎, 11-16-2017 09:01 AM
    • Replies: 0
    • Views: 47
    11-16-2017, 09:01 AM Go to last post
  7. login game data

    hi can any one help me i am a old player just comeing bk to game i have been playing for about 1 week now and now i can not get on game i get can...

    Started by mycleo‎, 11-16-2017 08:29 AM
    • Replies: 0
    • Views: 28
    11-16-2017, 08:29 AM Go to last post
  8. Not getting item based labor regeneration from sleep

    Not sure if this is just me or not, but I know I had my super pj's on and only got 100 labor back from sleep. Don't really care too much for a one...

    Started by Elwood‎, 11-15-2017 12:03 PM
    • Replies: 2
    • Views: 90
    11-15-2017, 05:35 PM Go to last post
  9. Labor zeroes out when patron lapses? Since when?

    I havent logged onto my account in days and the patron ran out today and it zeroed out my labor. All 5k labor gone. POOF! I paid my patron thinking...

    Started by Carlee‎, 11-04-2017 10:43 PM
    • Replies: 9
    • Views: 295
    11-15-2017, 10:43 AM Go to last post
  10. Post Why our supports can do the job correct!!??

    Okei hello guys. I trying to buy 39.99 eur DAILY CREDIT PACK The reason why i am soo pis**off becouse the COPY SAME information EXAMPLE in PHOTO:...

    Started by TrusTino‎, 11-15-2017 10:39 AM
    • Replies: 0
    • Views: 96
    11-15-2017, 10:39 AM Go to last post
  11. Question Why does DC sometimes reset your UI setup?

    Looking for answers from support why this happens? I cant understand why a UI would reset to default layout because of disconnect, please enlighten...

    Started by Maklah‎, 11-15-2017 09:43 AM
    • Replies: 0
    • Views: 43
    11-15-2017, 09:43 AM Go to last post
  12. Disconnection issues

    Me and My guild and many other in Vengence keep getting disconnected, when will your servers be resolved with this occurring issue? Never heard of a ...

    Started by Vyleth‎, 11-14-2017 05:38 PM
    1 Archeage Team Post(s)
    • Replies: 4
    • Views: 136
    11-14-2017, 06:37 PM Go to last post
  13. Exclamation Game crashes

    Hello, I would like to report a situation I been experiencing since the last update and some of my guild mates as well. The whole thing started...

    Started by Cookye‎, 11-14-2017 01:48 PM
    • Replies: 0
    • Views: 64
    11-14-2017, 01:48 PM Go to last post
  14. Trion... Can not subscribe. Internal Server Error Fix Immediately

    When trying to subscribe or update payment methods I receive Internal Server Error, please try again later. Or.. After clicking submit, Nothing...

    Started by Malpherian‎, 11-13-2017 06:32 PM
    • Replies: 0
    • Views: 70
    11-13-2017, 06:32 PM Go to last post
  15. Millions of "microsoft serialized certificate store" files; isn't this an OLD issue?

    I just found that one of the folders in one of my AA USER files is bogged down with millions of these files. This is after my SSD alerted me it was...

    Started by tezumak‎, 11-13-2017 08:15 AM
    • Replies: 0
    • Views: 59
    11-13-2017, 08:15 AM Go to last post
  16. Can't create a custom crest

    Hi so I've searched for how to upload crest emblems and it just isn't working for me. I named the file UUC.png (also tried in lower case) in the...

    Started by Adzigari‎, 09-26-2014 12:59 PM
    2 Pages
    1 2
    • Replies: 14
    • Views: 4,284
    11-13-2017, 04:59 AM Go to last post
  17. i need help verry urgent

    just have new fresh install (and new computer) and now i have bug in AA <00:19:44> D3D Device Need Reset <00:19:44> resetting terrain texture...

    Started by Octaviah‎, 11-10-2017 01:21 PM
    • Replies: 2
    • Views: 186
    11-12-2017, 09:04 PM Go to last post
  18. Banned

    My accounts were all just banned with no reason.... I have done library farms using pets and multiple accounts but at no time have i violated the...

    Started by alessa‎, 11-12-2017 01:02 PM
    • Replies: 1
    • Views: 324
    11-12-2017, 01:39 PM Go to last post
  19. Previous Version number

    Need the previous version number prior to version 362990f Would be nice if there was a sticky thread that the version numbers were updated each...

    Started by Sindal‎, 11-11-2017 11:23 AM
    • Replies: 0
    • Views: 81
    11-11-2017, 11:23 AM Go to last post
  20. Founder Title

    I was a founder at launch and had the title on a character that i deleted a year and a half ago when i returned. Is there no way to get this title...

    Started by Enyo‎, 11-09-2017 08:34 PM
    • Replies: 1
    • Views: 105
    11-10-2017, 03:43 PM Go to last post

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