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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    69 Pages
    1 2 3 ... 69
    • Replies: 687
    • Views: 104,746
    Today, 03:28 PM Go to last post
  2. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    24 Pages
    1 2 3 ... 24
    18 Archeage Team Post(s)
    • Replies: 237
    • Views: 39,348
    03-13-2018, 10:16 AM Go to last post
  3. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 372700 Current version number - 373911 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 7,783
    10-29-2016, 09:02 AM Go to last post
  4. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 0
    • Views: 4,581
    03-18-2016, 01:11 PM Go to last post
  5. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 23,499
    07-17-2014, 08:31 AM Go to last post
  1. Credits from remastered server

    On Korean servers if you created a new character on the remastered server, delete the character from that server , you can make a new character at...

    Started by Lexaz‎, Today 12:49 PM
    • Replies: 0
    • Views: 25
    Today, 12:49 PM Go to last post
  2. System messages after server merge with items lost

    Hello today i lost items from my mailbox that were sent to me after server merge from system with all items from my properties. This was over 4...

    Started by evilmuke‎, 03-06-2018 02:24 PM
    4 Pages
    1 2 3 ... 4
    • Replies: 39
    • Views: 1,700
    Today, 09:43 AM Go to last post
  3. Long time not used account found banned

    Hi, I stop using my account long time ago (may be over 1-2 years), now return and found my account banned. Can you please help?

    Started by szar‎, Today 06:37 AM
    • Replies: 2
    • Views: 39
    Today, 08:07 AM Go to last post
  4. cant log onto server

    went fishing this morning. got dc'd as usual in the middle of the comp... Since then I have been unable to log back into game. I can log in...

    Started by emeraldscar‎, 03-17-2018 06:59 PM
    • Replies: 1
    • Views: 42
    Yesterday, 09:07 PM Go to last post
  5. Unable to switch from Hirani to Nuian

    I purchased the pack to pre-register for the fresh start servers coming this April 5th, b ut ran into a problem. I made my character and named...

    Started by Yiffer‎, 03-17-2018 05:40 PM
    • Replies: 1
    • Views: 82
    03-17-2018, 09:21 PM Go to last post
  6. Angry transfer failed

    Requested a server transfer 2 days ago, it failed, my credits were taken away, wrote a ticket to support for which I still didn't get a reply. The...

    Started by alexia‎, 03-16-2018 02:35 PM
    • Replies: 0
    • Views: 42
    03-16-2018, 02:35 PM Go to last post
  7. Exclamation Game closes unexpectedly/randomly

    I've had this issue off and on with Archeage since its release. Sometimes, for seemingly no reason, the client will just close with no warning, no...

    Started by manastars‎, 03-15-2018 01:21 PM
    • Replies: 0
    • Views: 54
    03-15-2018, 01:21 PM Go to last post
  8. Wrongly reported for suspicious activity.

    REQUEST #1055914 I WAS REPORTED FOR SUSPICIOUS ACTIVITY Today at 13:41 Someone reported me for suspicious activity as I was turning in packs at...

    Started by DevilsTrap‎, 03-10-2018 12:59 PM
    • Replies: 0
    • Views: 89
    03-10-2018, 12:59 PM Go to last post
  9. Xfer failed??

    Tried to transfer my toon and get told xfer failed but it took my credits please fix this ticket #1055386

    Started by Koalarear‎, 03-09-2018 02:07 PM
    • Replies: 4
    • Views: 90
    03-09-2018, 03:57 PM Go to last post
  10. Loading in has slowed down

    So a few days ago, I notice that the game started to take longer to load. I especially notice it when loading into the game from character selection....

    Started by Blackmetalone‎, 03-07-2018 12:59 AM
    • Replies: 2
    • Views: 113
    03-08-2018, 10:45 PM Go to last post
  11. Game crashing when typing on Auction House

    I have a new computer with a fresh installation of Windows 10 and Archeage. Everything works fine except that the game crashes when I try to type in...

    Started by Musei‎, 03-08-2018 12:19 AM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 121
    03-08-2018, 01:05 PM Go to last post
  12. Cant buy patron with credits

    Been playing since start and been using credits as a way to get my patron. well patron ran out yesterday got the message in my email so like every...

    Started by LordFalconX‎, 03-07-2018 05:51 AM
    2 Pages
    1 2
    • Replies: 10
    • Views: 354
    03-07-2018, 06:27 PM Go to last post
  13. Transfer failed

    Requested a server transfer 24 hours ago, it failed, my credits were taken away, wrote a ticked to support for which i still didn't get a reply after...

    Started by BrutLeX‎, 03-07-2018 02:49 PM
    • Replies: 0
    • Views: 65
    03-07-2018, 02:49 PM Go to last post
  14. Exclamation #Failed to Load Game Data error

    Excerpted from a closed thread that is no longer being updated. Version Number for Patch update on 01/24/18 is: 373911 Version Number for...

    Started by DevilsTrap‎, 01-24-2018 07:06 PM
    • Replies: 5
    • Views: 561
    03-07-2018, 12:23 PM Go to last post
  15. Someone tried to hack my account just now. A followup question...

    Someone tried to hack my account just now. I caught it, so not a problem per se, but my question is: How do they get our emails? It's not listed here...

    Started by TheOuroborus‎, 03-06-2018 05:51 PM
    • Replies: 3
    • Views: 182
    03-07-2018, 05:21 AM Go to last post
  16. Constant download

    Umm I've run into an issue where i have to download the entire game again after I log out. Like I have the archeage game folders in my pc but the...

    Started by Xanthridore‎, 03-06-2018 01:45 AM
    • Replies: 0
    • Views: 82
    03-06-2018, 01:45 AM Go to last post
  17. account country different from credit card country.

    why is my account country different from my actual country (australia)? i cant register a payment method

    Started by gaijin‎, 03-05-2018 01:52 AM
    • Replies: 0
    • Views: 87
    03-05-2018, 01:52 AM Go to last post
  18. Transfer Failed

    This morning I tried to make a transfer to European servers, but I withdrew credits and the character stayed on the same server. Please, please...

    Started by Unded‎, 03-03-2018 01:45 PM
    • Replies: 0
    • Views: 100
    03-03-2018, 01:45 PM Go to last post
  19. Cant transfer

    receiving this message, so do other people, already submitted a ticket REQUEST #1052214 Hopefully i can still transfer today =P

    Started by Mdz‎, 03-01-2018 07:05 PM
    • Replies: 1
    • Views: 119
    03-02-2018, 05:38 AM Go to last post
  20. Transfer FAILED

    REQUEST #1051884 hi i submit ticket no reply yet, i got failed notice after transfer and my credits gone but my char still in the same server ...

    Started by Erza Scarlet‎, 03-01-2018 05:45 PM
    • Replies: 0
    • Views: 85
    03-01-2018, 05:45 PM Go to last post

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