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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    28 Pages
    1 2 3 ... 28
    18 Archeage Team Post(s)
    • Replies: 279
    • Views: 56,160
    Yesterday, 09:05 PM Go to last post
  2. Exclamation Sticky Thread Sticky: Patron Issue - Account Information needed

    Heya, There have been a lot of reports regarding patron issue lately. In order to help us track the affected accounts, please read this thread...

    Started by Carendash‎, 01-02-2019 09:36 AM
    80 Pages
    1 2 3 ... 80
    • Replies: 798
    • Views: 41,035
    11-18-2019, 03:53 PM Go to last post
  3. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    88 Pages
    1 2 3 ... 88
    • Replies: 871
    • Views: 147,257
    11-18-2019, 05:57 AM Go to last post
  4. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 3
    • Views: 7,836
    02-09-2019, 10:22 AM Go to last post
  5. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 449968f Current version number - 450630f If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 13,422
    10-29-2016, 09:02 AM Go to last post
  6. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 26,870
    07-17-2014, 08:31 AM Go to last post
  1. Crashing at server select, also cant reach the forums

    So for the past three days I've been unable to run the game. The game crashes to desktop just after the trion worlds logo or when trying to click on...

    Started by Galrogyab‎, 11-17-2019 09:36 PM
    • Replies: 3
    • Views: 86
    Yesterday, 05:53 PM Go to last post
  2. Unknown File Version - Easy Anti-Cheat.

    Cannot launch the game due to Unknown File Version with xlcommon.dll.

    Started by Clazy‎, Yesterday 04:22 PM
    • Replies: 0
    • Views: 42
    Yesterday, 04:22 PM Go to last post
  3. answer security question

    I lost the answer to my security question, I need to change my email. how should I proceed ?

    Started by Zegood‎, Yesterday 10:13 AM
    • Replies: 2
    • Views: 55
    Yesterday, 03:42 PM Go to last post
  4. Angry AAU: Cargo boat glitch led to auto ban penalty?!

    Hi everyone, this is one of my many attempts of contacting support about this. Happened on Jergant on 19/11/2019 about 2:30pm (PST) Sequence of...

    Started by Strauss‎, Yesterday 04:39 AM
    • Replies: 2
    • Views: 106
    Yesterday, 03:24 PM Go to last post
  5. Unhappy Chapter 15 Sebaths letter

    So... i accidently deleted the item "Sebaths Letter" which i need to move on in my story quest Chapter 15, is it possible to restore it? MY...

    Started by SpartanAlpaca‎, 11-18-2019 02:57 PM
    • Replies: 3
    • Views: 72
    Yesterday, 03:12 PM Go to last post
  6. Offener Brief an Gamigo/XLGames

    Hallo Leute, Erstens die Idee "Archeage Unchained" finde ich Super, Ich habe auch nix gegen Warteschlangen am ersten, zweiten Tag.! aber danach...

    Started by Spooky666‎, Yesterday 01:30 PM
    • Replies: 0
    • Views: 40
    Yesterday, 01:30 PM Go to last post
  7. The cursor issue

    Greetings, Every time I log into the game, my cursor is not working properly and I can't click stuff directly but have to go underneath the object...

    Started by Silverfauve‎, Yesterday 03:16 AM
    • Replies: 1
    • Views: 70
    Yesterday, 11:31 AM Go to last post
  8. No Access to Second Account and NO Response from Support

    I purchased my second account on Steam and I have not been able to access it due to an accidental linkage to my main glyph account. I submitted a...

    Started by TheDeacon‎, Yesterday 10:50 AM
    • Replies: 0
    • Views: 37
    Yesterday, 10:50 AM Go to last post
  9. Will there every be support for Archeage Unchained?

    Your support ticket method is not working as it's been over a week for me with an open ticket and know a family member that has waited over 2 weeks...

    Started by WhiteKnights‎, 11-14-2019 09:33 AM
    • Replies: 4
    • Views: 168
    Yesterday, 09:51 AM Go to last post
  10. AAU loading issue

    hey guys, Was wondering if someone else has / had the same issue. When starting Archeage it takes about 5 minutes of loading time to get past this...

    Started by eli87at‎, Yesterday 02:39 AM
    • Replies: 1
    • Views: 70
    Yesterday, 03:10 AM Go to last post
  11. Crashes on startup

    My game keeps on crashing on startup so I went to the Trion Support team. They tell me my computer cant open up ArcheAge because "my graphics card...

    Started by Dunrab‎, 09-29-2015 03:55 PM
    • Replies: 4
    • Views: 768
    Yesterday, 12:13 AM Go to last post
  12. Stuck on Blue Salt Quests

    I've been having a very difficult time getting in touch with customer support, I've put in tickets, and tried reaching out to the community employees...

    Started by Napples‎, 11-19-2019 08:34 AM
    • Replies: 0
    • Views: 67
    11-19-2019, 08:34 AM Go to last post
  13. Actually action people breaking TOS/Doxxing?


    Started by SpookyTanuki‎, 11-18-2019 07:45 PM
    • Replies: 0
    • Views: 69
    11-18-2019, 07:45 PM Go to last post
  14. Glyph client

    So I bought the the game last night, installed it and opened it this morning then ended up closing it and the glyph client. The next time I tried to...

    Started by Burkill‎, 11-18-2019 04:29 PM
    • Replies: 0
    • Views: 58
    11-18-2019, 04:29 PM Go to last post
  15. Exclamation Fake Email Adress for location check? NEED HELP PLS CANT BUY STUFF!!!

    Hey together, if i try to buy stuff in the shop there comes a steam overlay and this massage: Du scheinst dich von einem neuen Standort aus...

    Started by Splycer‎, 04-28-2019 01:39 AM
    • Replies: 5
    • Views: 575
    11-18-2019, 06:03 AM Go to last post
  16. Missing Patron Days

    OCT 9th : I bought a 30 days Patron with credits from APEX OCT 15th : Got a mail that said my Patron status is expired at this date, Glyph Store not...

    Started by Rinalee‎, 11-07-2019 12:52 AM
    • Replies: 3
    • Views: 178
    11-17-2019, 04:00 PM Go to last post
  17. buy credit but dont get it

    Ich versuche es mal auf deutsch Ich habe 3 Mal credits gekauft 2x fur 39 euro " aus Versehen vom aa unchaned da hin gelinkt worden und es war für...

    Started by aliibaba‎, 11-16-2019 08:11 PM
    • Replies: 0
    • Views: 66
    11-16-2019, 08:11 PM Go to last post
  18. Stuck in Golden Plains Battle team.

    I queued up as a team for yesterday's battle. My team was unable to have the slots fill up so I tried leaving the team but couldn't. I get a message...

    Started by tomcruisecontrol‎, 11-16-2019 02:07 PM
    • Replies: 1
    • Views: 101
    11-16-2019, 06:56 PM Go to last post
  19. Bought the game on an email that doesnt exist

    Hi, (this is a friends account so i can post in the forums) basically i bought archeage on an email that doesnt exist which is mentelis1997@yahoo.gr,...

    Started by huri‎, 11-16-2019 05:44 AM
    • Replies: 0
    • Views: 85
    11-16-2019, 05:44 AM Go to last post
  20. Thumbs up Secure or unsecured ???

    Account - Shop. Prices in Green icon = unsecured (without https - reported by Google ) Prices in Brown icon = secured (recognized by Google)...

    Started by Aege‎, 11-07-2019 05:30 PM
    • Replies: 2
    • Views: 176
    11-15-2019, 05:02 PM Go to last post

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