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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    27 Pages
    1 2 3 ... 27
    18 Archeage Team Post(s)
    • Replies: 263
    • Views: 51,187
    Yesterday, 09:15 AM Go to last post
  2. Exclamation Sticky Thread Sticky: Patron Issue - Account Information needed

    Heya, There have been a lot of reports regarding patron issue lately. In order to help us track the affected accounts, please read this thread...

    Started by Carendash‎, 01-02-2019 09:36 AM
    76 Pages
    1 2 3 ... 76
    • Replies: 752
    • Views: 32,757
    06-16-2019, 12:51 PM Go to last post
  3. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    79 Pages
    1 2 3 ... 79
    • Replies: 789
    • Views: 132,214
    06-16-2019, 03:17 AM Go to last post
  4. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 3
    • Views: 6,854
    02-09-2019, 10:22 AM Go to last post
  5. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 435133f Current version number - 436736f If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 11,747
    10-29-2016, 09:02 AM Go to last post
  6. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 25,625
    07-17-2014, 08:31 AM Go to last post
  1. Accidentally destroy my weapon

    Hello, can someone from Gamigo help me? I had my T2 Arcane Hiram Sword with Str/Def Pen/Melee Crit Dmg %, but when I dragged weapon to my eq i miss...

    Started by Zgrebol‎, 06-18-2019 06:24 AM
    • Replies: 4
    • Views: 205
    Today, 08:24 AM Go to last post
  2. Error 2025 for the N-th time....

    Again, my ip got blocked after requesting "to many times" the authentication number. Case number is 1221196, I wouldnt be posting this here but after...

    Started by Patriarca‎, Today 06:41 AM
    • Replies: 0
    • Views: 26
    Today, 06:41 AM Go to last post
  3. Returning Player - Character Missing

    I'm a recent returning player to ArcheAge and my main character was missing when I logged back in. It was on the Inoh server, but that is not around...

    Started by CorvoLifebane‎, Yesterday 03:16 PM
    • Replies: 0
    • Views: 75
    Yesterday, 03:16 PM Go to last post
  4. Character transfer failed

    I tried to transfer a character to Kadum from Aria for a trade, transfer failed and now my character with 200k gold on it is inaccessible, also...

    Started by Arzrael‎, Yesterday 09:37 AM
    • Replies: 0
    • Views: 32
    Yesterday, 09:37 AM Go to last post
  5. Bought 2 apex and received only 1

    Bought 2 apex and received only 1 My request 1220376

    Started by Caroleen‎, 06-16-2019 11:15 AM
    • Replies: 1
    • Views: 87
    06-17-2019, 11:42 PM Go to last post
  6. Transfer Failed

    Credits were removed, but transfer failed. #1217774

    Started by JemandLeNoob‎, 06-03-2019 05:00 PM
    • Replies: 4
    • Views: 225
    06-17-2019, 10:20 AM Go to last post
  7. Angry 200Ä gone and no subscription on any account

    Hi there, last sunday I bought 2x 1 year subscription for my gfs and my main account and 1 month for the twink accounts. While the correct days of...

    Started by Myako‎, 06-15-2019 06:41 AM
    • Replies: 2
    • Views: 148
    06-17-2019, 08:50 AM Go to last post
  8. Not able to get in the game

    Hello everyone im having trouble getting in game, i launch the game i see the opening scenes Trion and stuff animations but i cant get past there, i...

    Started by Krazey‎, 06-14-2019 05:17 PM
    2 Pages
    1 2
    1 Archeage Team Post(s)
    • Replies: 10
    • Views: 270
    06-17-2019, 02:25 AM Go to last post
  9. Post Possibility to unlink account from steam

    Hello, Since i am no longer using the steam account that was previously linked to my ArcheAge account is there a possibility to unlink it in order...

    Started by ArDeMiNa‎, 06-15-2019 06:22 AM
    • Replies: 0
    • Views: 73
    06-15-2019, 06:22 AM Go to last post
  10. Question Error #1005

    Unable to apply updates error 1005. Ok, I can run the game through steam. Though I would like to run it through glyph (independent of steam - though...

    Started by symbiosis‎, 06-15-2019 02:24 AM
    • Replies: 0
    • Views: 59
    06-15-2019, 02:24 AM Go to last post
  11. Help - Used Apex and didnt get credits

    Hi, I need help, i just used Apex, and didnt receive 1250 credits. Please return me the Apex back or the credits. I also send the ticket on the...

    Started by Element7‎, 06-12-2019 12:44 PM
    • Replies: 1
    • Views: 108
    06-14-2019, 07:56 AM Go to last post
  12. Cant Purchase Credits.

    And I need those 3 serendipity stones! 1220017 1213354 @carendash can You get the relevant people to look at these?

    Started by Stabsum‎, 06-13-2019 05:26 PM
    • Replies: 0
    • Views: 67
    06-13-2019, 05:26 PM Go to last post
  13. Angry Support really ??

    Thank you for the courteous support. For months, I have a ticket open, where was asked to be patient. Now all tickets were closed without a note...

    Started by RoseAlexis‎, 06-06-2019 02:34 AM
    • Replies: 1
    • Views: 168
    06-13-2019, 04:31 PM Go to last post
  14. Unhappy Running Archeage file

    How do I stop (apart from turning the MS authentication down) the pop up from coming up if I want to run Archeage every time I press play (on glyph)...

    Started by symbiosis‎, 06-13-2019 12:34 AM
    • Replies: 0
    • Views: 102
    06-13-2019, 12:34 AM Go to last post
  15. Hello there, reporting people bot/macro

    So.. as tittle say, my friend was reporting many people using bot/macro to grind hiram gear. all these reports was sended to support but!.. there...

    Started by Sugarr‎, 05-29-2019 06:35 AM
    1 Archeage Team Post(s)
    • Replies: 7
    • Views: 502
    06-11-2019, 02:16 PM Go to last post
  16. Stuck in server where you click connect

    Connect button greyed out after clicking it. PLz look into it. Edit: it works now.ty

    Started by Nerv‎, 06-11-2019 12:30 PM
    • Replies: 0
    • Views: 87
    06-11-2019, 12:30 PM Go to last post
  17. Lost Farm

    Hello, I've lost my farm. Details in support ticket REQUEST #1212603

    Started by KuruHelva‎, 05-31-2019 11:13 AM
    • Replies: 4
    • Views: 198
    06-11-2019, 04:27 AM Go to last post
  18. Question No Double Credits

    Hello, how long it will need to get my double credits? i got half of them the other half is still waiting since almost 24hours now.. :x

    Started by psysch‎, 06-01-2019 05:19 AM
    1 Archeage Team Post(s)
    • Replies: 5
    • Views: 310
    06-10-2019, 12:31 PM Go to last post
  19. Steam Wallet Purchases

    Is there an estimated time for steam wallet purchases to be back online? Haven't seen any threads about this that have replies. Would really like an...

    Started by Letters‎, 06-09-2019 10:18 PM
    • Replies: 1
    • Views: 124
    06-10-2019, 01:28 AM Go to last post
  20. Unable to purchase glyph store

    Hello. Iím having some issues with the glyph stores so I canít purchase anything. Can a staff help me out? :)

    Started by JemandLeNoob‎, 06-09-2019 12:34 AM
    • Replies: 0
    • Views: 95
    06-09-2019, 12:34 AM Go to last post

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