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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    89 Pages
    1 2 3 ... 89
    • Replies: 886
    • Views: 154,797
    Yesterday, 09:14 AM Go to last post
  2. Exclamation Sticky Thread Sticky: Patron Issue - Account Information needed

    Heya, There have been a lot of reports regarding patron issue lately. In order to help us track the affected accounts, please read this thread...

    Started by Carendash‎, 01-02-2019 09:36 AM
    84 Pages
    1 2 3 ... 84
    • Replies: 835
    • Views: 46,912
    02-19-2020, 02:09 PM Go to last post
  3. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    29 Pages
    1 2 3 ... 29
    18 Archeage Team Post(s)
    • Replies: 288
    • Views: 59,777
    02-08-2020, 01:45 PM Go to last post
  4. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 3
    • Views: 8,418
    02-09-2019, 10:22 AM Go to last post
  5. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 449968f Current version number - 450630f If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 14,155
    10-29-2016, 09:02 AM Go to last post
  6. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 27,520
    07-17-2014, 08:31 AM Go to last post
  1. Angry missing larders, again and again

    hey, Im not able to get into contact with you from withing game get error 401, so hope someone sees this, I had last week no problem with larders so...

    Started by mettlian‎, 02-27-2020 03:45 PM
    • Replies: 3
    • Views: 106
    Yesterday, 11:44 PM Go to last post
  2. Lost LOT of my items after break of some months

    Hello, Im a returning player; I made a long break (some months). When I stopped to play, I was also on a different server (I guess there was a...

    Started by Elji‎, 02-25-2020 02:15 PM
    • Replies: 4
    • Views: 163
    Yesterday, 12:20 PM Go to last post
  3. Accidently deleted item by mistake ~ can I recover it?

    I submitted a ticket on January 22 regarding my Legendary Glorious Jerkin that was discarded by accident. All the details are in the Jan 22 ticket...

    Started by hpilgrim‎, 01-27-2020 07:53 PM
    • Replies: 4
    • Views: 301
    02-27-2020, 08:33 AM Go to last post
  4. Error 1055 Tried Everything

    A good friend of mine is having the dreaded 1005 error (sorry misquoted as 1055 in the post title) making him unable to play AA:Unchained. I being...

    Started by Xeroize‎, 01-28-2020 09:24 AM
    • Replies: 4
    • Views: 240
    02-27-2020, 07:46 AM Go to last post
  5. Problem with Unchained Sale

    Hi there, I am trying to purchase a version of archeage unchained while it is on sale for a friend I select the 79.99 version which is currently on...

    Started by Talmac‎, 02-24-2020 04:51 PM
    • Replies: 1
    • Views: 119
    02-25-2020, 06:37 AM Go to last post
  6. Gamingo Allowing Harassment and Sexual Harassment in Game

    Please respond to my tickets 1413244, 1416306, 1416297, 1416312, 1413236, 1389687, 1398356 about being harassed and sexually harassed in the game....

    Started by Farmvilla‎, 02-23-2020 07:08 PM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 280
    02-24-2020, 04:05 AM Go to last post
  7. You have been disconnected by easy anti cheat.

    enters the game and writes the inscription : You have been disconnected by Easy Anti Cheat. what could be the problem?

    Started by first0k‎, 02-19-2020 08:36 AM
    • Replies: 3
    • Views: 415
    02-21-2020, 07:20 PM Go to last post
  8. HELP- GAME BUGGED - Unable to play character

    Hi. My character was killed by reds four days ago while moving packs with my group. When killed I was hit by their boat (on our merchant ship)...

    Started by Drakkars‎, 02-20-2020 12:19 AM
    • Replies: 1
    • Views: 140
    02-20-2020, 09:59 AM Go to last post
  9. Getting an error when trying to transfer characters

    I'm a returning player, and wanted to join friends on another server. I have 2 accounts, 4 toons in total I wanted to move. I prepared my characters...

    Started by MisterPotato‎, 02-10-2020 05:42 PM
    • Replies: 1
    • Views: 197
    02-17-2020, 12:16 AM Go to last post
  10. no patron but 50 day still paid

    i have 50 day patron left on glyph but no patron in game ; so I cannot take advantage of the last days of the event wit hinfusion for hiram, i have...

    Started by enyra‎, 01-15-2020 12:09 AM
    2 Pages
    1 2
    • Replies: 14
    • Views: 600
    02-16-2020, 04:39 PM Go to last post
  11. Lost email pls help

    Hello there. I am not able reach my email account.Thats why I can not enter authendication code.I sent ticket many days ago but still dont have any...

    Started by Milenna‎, 02-15-2020 04:37 PM
    • Replies: 0
    • Views: 113
    02-15-2020, 04:37 PM Go to last post
  12. Lost buff patron

    in count have 30 days... in side game no have buff patron

    Started by Lordmex‎, 02-06-2020 06:00 PM
    • Replies: 2
    • Views: 196
    02-14-2020, 05:05 AM Go to last post
  13. i put ticket some one please help

    I was on the safe boat with a pack on my back. when my game is traveling i have load screen when traveling or porting the transition screen take...

    Started by PrinceZan‎, 02-11-2020 09:35 PM
    • Replies: 0
    • Views: 130
    02-11-2020, 09:35 PM Go to last post
  14. Need my ticket looked at concerning my item and incorrect translation.

    ----------- nvm ----------------

    Started by Candy‎, 02-10-2020 08:57 AM
    • Replies: 0
    • Views: 110
    02-10-2020, 08:57 AM Go to last post
  15. Exclamation AAU: Can't play the game after today's maintenance

    After clicking update on AAU post maintenance the update seemed to go through fine. When trying to launch the game I got "unknown file version" and...

    Started by Hemper‎, 01-23-2020 03:10 PM
    • Replies: 4
    • Views: 230
    02-10-2020, 08:54 AM Go to last post
  16. Question Glyph client autherization cookie timeout

    So the question is the next - what is the normal time-to-live of an account authorization in glyph client? I have one account authorized and I...

    Started by Draaksward‎, 02-06-2020 01:41 PM
    • Replies: 1
    • Views: 159
    02-09-2020, 12:16 PM Go to last post
  17. help

    19:35:04> <CRITICAL EXCEPTION> 19:35:04> Exception Code: 0xC0000005 19:35:04> Exception Addr: 0x0033:0x00000000e88bf293 19:35:04> Exception...

    Started by zesorin‎, 02-02-2020 05:59 PM
    • Replies: 1
    • Views: 187
    02-09-2020, 10:39 AM Go to last post
  18. Need Help

    Support tickets are a joke since the new owner took over. REQUEST #1407678 Need helping switching email address associated with my account. Lost...

    Started by Serinanichole‎, 02-08-2020 01:36 PM
    • Replies: 0
    • Views: 141
    02-08-2020, 01:36 PM Go to last post
  19. Help me Please

    Ok I am having a problem with the game, When ever Iam Teleaporting i see where I am going then I go to a cut screen , I stay in the cut screen for 5...

    Started by Miakie‎, 02-07-2020 11:08 AM
    • Replies: 0
    • Views: 174
    02-07-2020, 11:08 AM Go to last post
  20. patronenstatus wird nicht aktiv angezeigt

    leider muss ich fgeststellen das auf anfragen nicht reagiert wird ich habe ein laufendes jahres abo und bekomme immer wieder den patronenstatus buff...

    Started by isuso‎, 02-06-2020 01:20 PM
    • Replies: 0
    • Views: 116
    02-06-2020, 01:20 PM Go to last post

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