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Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....
Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...
Heya, There have been a lot of reports regarding patron issue lately. In order to help us track the affected accounts, please read this thread...
Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...
Previous version number - 449968f Current version number - 450630f If you've received this error, it means there was a data corruption during the...
Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...
1 Month 5 Days old ticket and No response still time to post more that should be clear enough. I purchased a copy of the game and can't use it since...
I purchased my second account on Steam and I have not been able to access it due to an accidental linkage to my main glyph account. I submitted a...
HI. as everyone know EU server (Alexander) was unavaible for maitenance whole day (05/12/2019) . So after work i cannot join server . I decided not...
I don't know how it takes what, 3 weeks? to resolve a ticket that literally takes 5 mins to resolve.. come on now support team, start doing your job....
@Gamigo support I heard it helps to mention your ticket here. I submitted a ticket on November 21st and would appreciate a response. Send me a...
The ArchePass Comp. Pack fails to purchase after the update. They were to be available again since the Pass was still not enabled, but cannot claim...
Hi can you do somthing for my ticket ? I lost 50 euro for nothing, I wanted buy gemme and I got nothing but my bank account was debit... ...
Hi. I logged in after the maintenance today, December 5th - and my main is missing patron. As you can see from the screenshot, I DO have patron on...
Greetings, I posted a ticket on 20 October. I followed up on 7 November. I followed up again on 21 November. I just found out that querying...
paid $150 and does not even show in the transaction history.
i wasn't able to claim the first compensation, is there still a way to claim it? please
all the heros are gone, I was erenor pirate hero an flags and erenor cloak expired, there is no listing of any hero's west east or pirate
I purchased the Seawhip Speedboat Design and when I went to craft the speedboat, I then realised that the design purchased for 500 Gilda isn't the...
can someone of the GMs pls finally CHECK my PAYMENT PROBLEM!!! TICKET#1354136 WAKE UP!
Just now I purchase the Game and payed with "Sofortüberweisung". The money is gone and the Game is not available for me and I don't have access to...
Opened a ticket to get a refund 10 days ago, and haven't had a single reply from anyone. Actually ridiculous. Is there any way to contact them online...
I paid for the $80 package. I received my 4000 credits, but nothing else! I opened 5 tickets in the last month with zero response! Let's see if...
Guten tag ich habe mir Unchained gekauft, es wurden die 25,99€ von meinem Konto abgebucht und das Spiel habe ich nicht erhalten. Vom support kam auch...
As the title already says, I payed for credits (29,99€) ID 1322012 and never received anything in return. The transaction is not even in the payment...
Paid 100$ for the Archeum Pack, and turns out it got sent to a character who isn't even on my main server. Like, seriously? I can't even transfer...
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