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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    86 Pages
    1 2 3 ... 86
    • Replies: 850
    • Views: 143,331
    Yesterday, 12:18 PM Go to last post
  2. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    28 Pages
    1 2 3 ... 28
    18 Archeage Team Post(s)
    • Replies: 271
    • Views: 54,977
    Yesterday, 11:00 AM Go to last post
  3. Exclamation Sticky Thread Sticky: Patron Issue - Account Information needed

    Heya, There have been a lot of reports regarding patron issue lately. In order to help us track the affected accounts, please read this thread...

    Started by Carendash‎, 01-02-2019 09:36 AM
    80 Pages
    1 2 3 ... 80
    • Replies: 792
    • Views: 39,830
    10-08-2019, 08:29 AM Go to last post
  4. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 3
    • Views: 7,535
    02-09-2019, 10:22 AM Go to last post
  5. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 449968f Current version number - 450630f If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 12,841
    10-29-2016, 09:02 AM Go to last post
  6. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 26,361
    07-17-2014, 08:31 AM Go to last post
  1. Request #1293236 suspicious behavior

    I was on npc trade ship and went for coffee and came back and I have this buff, not sure even why. Please help

    Started by Skylor‎, 10-13-2019 02:42 AM
    • Replies: 1
    • Views: 38
    Today, 12:38 AM Go to last post
  2. Exclamation Can't use Apex

    i use apex but no point credits.i login again but same. Please check bug, thank

    Started by allonezorba‎, Yesterday 08:52 PM
    • Replies: 0
    • Views: 21
    Yesterday, 08:52 PM Go to last post
  3. Easy Anti-Cheat blocking me from starting for a windows dll file

    Easy anti-cheat is not letting me even attempt to start the game I hit play it loads for a second then easy anti-cheat pops up saying "Untrusted...

    Started by Shadewolf‎, 10-12-2019 10:51 AM
    • Replies: 2
    • Views: 74
    Yesterday, 04:03 PM Go to last post
  4. Authenticator added to account?

    I logged in to pre purchase Archeage Unchained a week ago no problem. I log in this weekend to try and get my name reserved / character built and it...

    Started by Steeleey‎, Yesterday 12:32 PM
    • Replies: 1
    • Views: 34
    Yesterday, 03:12 PM Go to last post
  5. Game crashes after Trion logo

    Game crashes after the Trion logo when trying to launch unchained for char gen. Glyph ran as admin. BackupNameAttachment=" Build(0) Date(14...

    Started by Squally160‎, Yesterday 12:38 PM
    • Replies: 0
    • Views: 30
    Yesterday, 12:38 PM Go to last post
  6. Patron Problem

    in 13.10.2019 i boght in 15$ patron and pas 1 hour and i dont get this in my account . pls fix this Glyph My Email: Benelishukrun@gmail.com

    Started by Bateli‎, Yesterday 11:40 AM
    • Replies: 0
    • Views: 15
    Yesterday, 11:40 AM Go to last post
  7. Patron Bug

    There is a big problem with patron. On my Glyph account i still have 29 days.... but in game no patron. My "day start" of a nex period of 30 days...

    Started by Harelk31‎, 10-19-2018 08:01 AM
    2 Pages
    1 2
    • Replies: 17
    • Views: 1,170
    Yesterday, 11:37 AM Go to last post
  8. Attempt to read from address 0xffffffff - The memory could not be "read".

    Hi guys, I've been playing PTS2 for the past few days with minimal issues. I returned from work today (nothing has been changed on my system) and...

    Started by Shikane‎, 10-10-2019 08:34 AM
    • Replies: 5
    • Views: 90
    Yesterday, 07:13 AM Go to last post
  9. skill effect graphical issue

    hello, i got a strange issue with spell effects that particles are big square pixels as u can see in the photo https://ibb.co/qy7KGk2 my...

    Started by Daomega1‎, 10-13-2019 11:38 PM
    • Replies: 0
    • Views: 36
    10-13-2019, 11:38 PM Go to last post
  10. erreur anti cheat 10

    Bonsoir, j'ai un ami qui à un problème avec le easy anti cheat on as essayer déjà plusieurs solutions mais rien n y fait le jeu refuse de se...

    Started by Imanech SPQR‎, 10-13-2019 05:37 PM
    • Replies: 0
    • Views: 51
    10-13-2019, 05:37 PM Go to last post
  11. impossible create character

    i can't create character on three server?

    Started by Alkor‎, 10-13-2019 04:11 PM
    • Replies: 0
    • Views: 37
    10-13-2019, 04:11 PM Go to last post
  12. fichiers téléchargés corrompus erreur #1004

    Hello , Any solutions?

    Started by Alkor‎, 10-09-2019 09:57 AM
    • Replies: 7
    • Views: 146
    10-13-2019, 04:08 PM Go to last post
  13. Unhappy Can't Start - Splash Screen Appears then Crashes

    Good evening. I decided to try an download Archeage and give it another shot after some time off. I'm now on a new PC, and I can't seem to get it...

    Started by Thaynn‎, 10-11-2019 05:25 PM
    • Replies: 4
    • Views: 118
    10-13-2019, 08:30 AM Go to last post
  14. Exclamation Launch Error: Failed to start the game

    Loaded Glyph, on Public Test and pressed Play. The Easy Anti-Cheat runs then I get Launch Error Failed to start the game. See below. Are there any...

    Started by Killturk‎, 10-10-2019 12:34 PM
    • Replies: 8
    • Views: 242
    10-13-2019, 08:22 AM Go to last post
  15. "Unable to apply updates. Error #1005"

    Every single time I've tried to install this game I keep getting this error. I made sure both glyph and Archeage are both on the same hard drive....

    Started by Zabstract‎, 10-13-2019 07:52 AM
    • Replies: 0
    • Views: 62
    10-13-2019, 07:52 AM Go to last post
  16. Delete character on AA:U plz

    Hello, Plz delete my character " Jerauh " on the server Alexander (Haranya). The delete option is locked. Thank you

    Started by Jerau‎, 10-13-2019 04:06 AM
    • Replies: 1
    • Views: 98
    10-13-2019, 07:31 AM Go to last post
  17. Exclamation Glyph not working!

    So I started playing AA again with my husband. We both downloaded the game again on nearly identical computers. We have purchased AAU so that we...

    Started by Sarinanightlily‎, 10-12-2019 06:56 PM
    • Replies: 1
    • Views: 68
    10-13-2019, 01:02 AM Go to last post
  18. Delete Character on Tyrenos West

    I want to delete my character I created on Tyrenos West, but the game won't let me.

    Started by Raized‎, 10-12-2019 07:12 PM
    • Replies: 0
    • Views: 51
    10-12-2019, 07:12 PM Go to last post
  19. Deleting Characters on AAU

    How do we delete characters on AAU. The button on the character creation is there, but it doesn't work.

    Started by Raized‎, 10-12-2019 07:05 PM
    • Replies: 0
    • Views: 30
    10-12-2019, 07:05 PM Go to last post
  20. Glyph crashes during install

    Hello, my Glyph clients seems to crash when I'm at different steps of downloading the game. Whenever I reopen it the install restarts, so now I have...

    Started by petezahut2718‎, 10-12-2019 04:53 PM
    • Replies: 0
    • Views: 29
    10-12-2019, 04:53 PM Go to last post

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